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ZildjianKX
Apr 17, 2004, 12:54 PM
Hi, I've searched the forums for something similar, but I couldn't find a posting with the answer. I know Apple has a 90 day phone support with new powermacs, but how do you contact Apple to get your powermac replaced after 90 days?

I recently installed a Radeon 9800 Pro retail in my powermac, and the powersupply has been making this pulsing hum noise that is driving me crazy.

Any help would be greatly appreciated.


superbovine
Apr 17, 2004, 12:59 PM
http://www.apple.com/support/
ZildjianKX
Apr 17, 2004, 01:00 PM
http://www.apple.com/support/

That's sort of a general link... :(
tdhurst
Apr 17, 2004, 01:27 PM
1-800-MYAPPLE or 1-800-APLCARE
They should at least be able to point you in the right direction.
ZildjianKX
Apr 17, 2004, 05:14 PM
1-800-MYAPPLE or 1-800-APLCARE
They should at least be able to point you in the right direction.

So you can call them even if you're out of your 90 day phone support period? This is so confusing.
krisjon
Apr 17, 2004, 05:22 PM
So you can call them even if you're out of your 90 day phone support period? This is so confusing.

The 90 days is for tech support. If you have a possible warranty or repair issue, calling the 800 number will get you pointed in the right direction.

On another note, who installed the graphics card? Did you do it yourself or have an Apple certified tech do it? It could be an issue because any problems stemming from adding an aftermarket video card might not be covered.
ZildjianKX
Apr 17, 2004, 05:39 PM
The 90 days is for tech support. If you have a possible warranty or repair issue, calling the 800 number will get you pointed in the right direction.

On another note, who installed the graphics card? Did you do it yourself or have an Apple certified tech do it? It could be an issue because any problems stemming from adding an aftermarket video card might not be covered.

It wouldn't matter if an Apple certified tech installed it or not... like you said, if it is stemming from a 3rd party product that didn't come with the computer, it's not covered. If you install your own videocard or hard drive, ram, optical drive, etc, that won't void your warranty. If the new Radeon 9800 Pro's power draw is overtaxing the powersupply, that is definately Apple's problem for using crappy power supplies. I wonder how much worse it would get if I installed a second hard drive... hmmm...