Apple Chat is up! Please bother them re: 4850s

[Tymbo]

http://store.apple.com/us/browse/home/shop_mac/family/imac

:apple:You are chatting with Melissa B, an Apple Expert
:apple:Hi, my name is Melissa B. Welcome to Apple!
Good evening.
:apple:How may I help you today?
hey
:apple:Hello!
I was wondering if you are familiar with the high tier imac w/ the 4850 graphics card
:apple:How can I help you tonight?
I was wondering if Apple is aware that there is a very serious problem with that specific model freezing multiple tiems a day
:apple:I am yes.
:apple:Unfortunately I have not heard anything about it. Have you contacted our AppleCare technical support team for assistance with this issue?
yes, and I sent it back for a replacement
you have to understand, that hundreds of users are experiencing it, and it is well-documented on your official discussion forums
I mainly was hoping you were familiar with the issue and if a fix had been found yet
http://discussions.apple.com/forum.jspa?forumID=1110 they are on the front page
I asked teh tech guy on teh phone, and he was unaware of the issue too
it seems like nobody is
but I forgot to show him the link for it
:apple:I am not familiar with the issue. Unfortunately I would not have any information on a fix. All that would go through our technical support team.
I see. oh well
my replacement is due to arrive on tuesday
but if it freezes, it will be going back
:apple:Great! That will be nice for you.
:apple:I can understand that.
yes, but I don't have faith that it will be fixed by then, since you guys aren't even familiar with the issue ;(
this was just my attempt to try to pass the word on
:apple:I understand.
:apple:May I help with any other product or order questions before you proceed?
do tech guys ever help via this chat?
no, that's all, I guess
:apple:No this chat is only for sales questions.
well, thanks anyways.
:apple:You're welcome.
:apple:May I help with any other product or order questions before you proceed?
no

:mad::mad::mad::mad::mad:

sorry, I'm desperate(ly mad)

[Tymbo]

n/m there's really no point in doing this. they can't help. I just thought it'd be fun ._.

[Tymbo]

this was my second attempt.

:apple:You are chatting with Obed, an Apple Expert
:apple:Hi, my name is Obed. Welcome to Apple!
hey
:apple:Good evening.
:apple:How may I help you today?
I was wondering if you are familiar with the high tier imac w/ the 4850 graphics card
:apple:Are you shopping for a Mac?
I bought one already, and it froze on me
and so I was wondering if Apple is aware that there is a very serious problem with that specific model freezing multiple times a day
you have to understand, that hundreds of users are experiencing it, and it is well-documented on your official discussion forums. I mainly was hoping you were familiar with the issue and if a fix had been found yet.
http://discussions.apple.com/thread.jspa?threadID=1977351&tstart=0 http://discussions.apple.com/thread.jspa?threadID=1978213&tstart=0
:apple:I'm sorry about the trouble.
it's just that my replacement is due to arrive on tuesday.
but nobody at Apple seems to be familiar with the issue
and I just want you guys to get it fixed ;(
:apple:While I have resources for shopping in the Apple Online Store, I can gather better resources for your support needs. The best place to start is by visiting our online support pages at www.apple.com/support.
:apple:If you can't find a solution there, I recommend contacting AppleCare. The number for AppleCare is 800-275-2273
yeah, alright, I'll give them a call.
thanks.
:apple:You're welcome.

:mad:

this is kinda fun, but I'm done. lol

[JayLenochiniMac]

This is about just as pathetic as the guy who hit up Apple support to inform them he won't be buying if they don't update.