PLEASE HELP! QuickSilver Dual 1Ghz wont turn on!

[edesignuk]

Hi all,

The worst thing has happened! I got up this morning, went to turn on my QuickSilver (with a clean build of Jag from last night)and it wont power up! :(
When you press in the power button the light comes on but the machine does not make any noises (PSU fan, HDD spinning up etc), then when u releasse the power button the light just goes off and all stays silent.
I have applecare and will be giving them a call, but I just wondered if any of you guys had any idea what might be at fault here?

Many thanks.

[Macmaniac]

Ouch that sucks, You may have a loose cable inside your powermac that is causing the problem. I doubt its Jaguar if your system dies you usually get to a screen.
Did u install anything last night? That might have caused a hiccup, I had my system crash after I installed an old 9 game.
Bummer, call Apple I would go with the experts on this one.

[edesignuk]

God bless Applecare!
I just rang them and they'll be here to collect it on Tuesday (can't on Monday because it's a bank holiday), I'm so relieved!
Can't quite imagine the same service from PC World if I'd bought a dodgy Compaq/HP/Packard Bell PC and it had died, I would have been on the phone all weekend running up a massive phone bill and still not got anywhere.
The lady at apple said it would be a 10-14 day turnaround which isn't to bad, but what's your experiance with it, how long was your mac away for?
I'm still pretty depressed, I have to use crappy Winblows XP for the next 2 weeks, and I had just started using Jaguar and installing my apps again.

[mnkeybsness]

if you buy a pc from best buy and get their service on in, they will send a guy to your house to fix it on the spot...can't beat that.

...i had a motherboard go out on me in an athlon 1.3 ghz and everytime i tried to turn it on got the blue screen of death! so they sent a guy out and he took a look at it and was like....i think you need one of these...put the new mobo in and poof...works like a peecee should again (slow and crapily) but at least it turns on

[Rajj]

Did you try the reset button?:confused:

[Royal Pineapple]

Originally posted by verbose101
d, I have to use crappy Winblows XP for the next 2 weeks,
not too bad, wen my ibook had some problems i was stuck on an OLD dell that was running windoze 98 and would freeze every time i tried to use the .mac webmail:D luckally apple had me back on a proper macheine in about a week, but it wasnt a plesant experiance, i actually broke 500 posts on that computer during that time;)

[edesignuk]

Originally posted by Royal Pineapple

not too bad, wen my ibook had some problems i was stuck on an OLD dell that was running windoze 98 and would freeze every time i tried to use the .mac webmail:D luckally apple had me back on a proper macheine in about a week, but it wasnt a plesant experiance, i actually broke 500 posts on that computer during that time;)
hehehe, that's to bad. My PC isn't actually to bad, an AMD 1.4Ghz, 512Mb DDR, dual screens. But what has really got my back up is that I just recieved and installed Jaguar, and was looking forward to a solid weekend of playing about with it...now I'm gonna have to wait a couple of weeks before I can. :(

[Sepulchre]

Originally posted by verbose101

The lady at apple said it would be a 10-14 day turnaround which isn't to bad, but what's your experiance with it, how long was your mac away for?


I sent my TiBook away for repair last month, it was picked up in Scotland on Friday afternoon, shipped to Germany, repaired and shipped back to me by the following Wednesday. At 9.30am as well! 3 working day's - not to shabby :D

[edesignuk]

Originally posted by Sepulchre


I sent my TiBook away for repair last month, it was picked up in Scotland on Friday afternoon, shipped to Germany, repaired and shipped back to me by the following Wednesday. At 9.30am as well! 3 working day's - not to shabby :D
WOW! That's a great service! I only hope I get treated as well as u were.

[Sepulchre]

Originally posted by verbose101

WOW! That's a great service! I only hope I get treated as well as u were.

It was the second time i've had to send a TiBook away (different one), the first time it was turned around in about 6 days, still really good though.

Hope they get yours sorted as quickly :)

[edesignuk]

Originally posted by Sepulchre
Hope they get yours sorted as quickly :)
Me to! :D Windows sucks and I want my mac back!

[Wes]

Sorry to hear about this verbose, my old ibook 300 when wrong once, they took it away 1 day and it cameback 1 morning after. Now that was good service.

I still don't see the point of apple care, if you know where to buy, you can still get 2 years warranty for free.

[Sepulchre]

Originally posted by W-_-W
I still don't see the point of apple care, if you know where to buy, you can still get 2 years warranty for free.

In the UK? Cool, do tell!

[edesignuk]

Originally posted by Sepulchre


In the UK? Cool, do tell!
John Lewis I believe.

[MacBandit]

Also if you buy your computer with a Visa Platinum card Visa doubles your normal warranty.

[Wes]

Originally posted by MacBandit
Also if you buy your computer with a Visa Platinum card Visa doubles your normal warranty.

Yeah, after they rip you off with ridiculous rates of interest.

Yeah as verbose said, John Lewis give a 2 year warranty on all computers for free. Only thing is don't expect them to get the things quickly, they only received the new ipods today.

[MacBandit]

Originally posted by W-_-W


Yeah, after they rip you off with ridiculous rates of interest.

Yeah as verbose said, John Lewis give a 2 year warranty on all computers for free. Only thing is don't expect them to get the things quickly, they only received the new ipods today.

Do you consider a fixed 8.9% rediculous. Besides I will pay it off in a few months wich will not acrue much interest at all and I will end up with an extra year of warranty.

[Wes]

Anything above 1% is rediculous, get a debit card and save yourself money.

[MacBandit]

Originally posted by W-_-W
Anything above 1% is rediculous, get a debit card and save yourself money.

I have a debit card but you should never ever make purchases on the net with a debit. I will end up paying 3 to 4 dollars interest on my new computer and I will have 2 years instead of 1 year of warranty.


I will make no more replies along this line of topic this thread has gotten grossly off topic.

[Wes]

Originally posted by MacBandit


I have a debit card but you should never ever make purchases on the net with a debit.

It usually helps if you explain? Is this for safety reasons, this is why we have 128 bit encryption for and use sites we have heard of.

[MacBandit]

Originally posted by W-_-W


It usually helps with you explain? Is this for safety reasons, this is why we have 128 bit encryption for and use sites we have heard of.

128bit has been broken if you haven't heard and not all sites give you 128bit all the time. Even if one page has it does not mean the next one is secure.

Debit cards are not secured as are most credit cards and especially ones of the Platinum and Gold variety. If mine is used in a way that I did not personally authorize I am not responsible for 1 cent of anything. Debit on the other had is once the money is gone it's gone. It's similar to the what happens with counterfeit money if you have some whether or not you know it and it found to be counterfeit it will be taken and and you will be without this money no compensation.

I hope you understand this. Debit is like cash once it's gone there is no guaranty that you will get it back. Where the credit is a loan and is not your money therefore is secured by a big company with lawyers and in my case I don't owe anything if it's misused.

I do not wish to lead this thread off topic any please refrain from anymore comments along this subject line if you wish to carry on with this subject please make a general discussion thread for it.

[Wes]

Originally posted by MacBandit


128bit has been broken if you haven't heard and not all sites give you 128bit all the time. Even if one page has it does not mean the next one is secure.

Debit cards are not secured as are most credit cards and especially ones of the Platinum and Gold variety. If mine is used in a way that I did not personally authorize I am not responsible for 1 cent of anything. Debit on the other had is once the money is gone it's gone. It's similar to the what happens with counterfeit money if you have some whether or not you know it and it found to be counterfeit it will be taken and and you will be without this money no compensation.

I hope you understand this. Debit is like cash once it's gone there is no guaranty that you will get it back. Where the credit is a loan and is not your money therefore is secured by a big company with lawyers and in my case I don't owe anything if it's misused.

I do not wish to lead this thread off topic any please refrain from anymore comments along this subject line if you wish to carry on with this subject please make a general discussion thread for it.

I think you'll find on most credit cards, you are responsible for the first $50 of fraud related charges.

I do not wish to lead this thread off topic anymore please refrain from anymore comments along this subject line if you wish to carry on with this subject please make a general discussion thread for it.

[edesignuk]

What a great service!

Timeline...

Contacted them on Saturday (24/8/02), only a few mins to get to speak to someone, they arranged next working day collection, in this case Tuesday because of the bankholiday.
Collected yesterday (27/8/02) @ 14:05.
Call at 12:00 noon today (28/8/02) saying that I'd been fixed.
Should be back here 2moro morning! (29/8/02).

It is my first experiance of using Applecare, and I am very impressed!

[Wes]

They originally told u 10-14 days? I guess that's so they don't get your hopes up. Hope it all works out.

[MacBandit]

That sounds great I've never had to use AppleCare. Though if it works that well I will be very pleased if I have to use it.

[3777]

Originally posted by verbose101
What a great service!

Timeline...

Contacted them on Saturday (24/8/02), only a few mins to get to speak to someone, they arranged next working day collection, in this case Tuesday because of the bankholiday.
Collected yesterday (27/8/02) @ 14:05.
Call at 12:00 noon today (28/8/02) saying that I'd been fixed.
Should be back here 2moro morning! (29/8/02).

It is my first experiance of using Applecare, and I am very impressed!


I've had that happem to me 100 times with my iMac Dv after installing extra memory or a new OS, it's always been that the power cord was loose because I move the computer aroung a litte when I do those things. I hope you really checked out the system and didn't immediately call Apple care and have them pick up your system just because something like your power cable was loose...... but that's probably why they "fixed" it so soon........lol:rolleyes:

[edesignuk]

Originally posted by 3777



I've had that happem to me 100 times with my iMac Dv after installing extra memory or a new OS, it's always been that the power cord was loose because I move the computer aroung a litte when I do those things. I hope you really checked out the system and didn't immediately call Apple care and have them pick up your system just because something like your power cable was loose...... but that's probably why they "fixed" it so soon........lol:rolleyes:
I'm not stupid! :rolleyes:
I tried the Mac with different power cables on different power outlets on both the the Saturday when it origionally went wrong and again on Monday, FYI they have replaced the logic borad.
And no hardware had been changed/added/moved before the failure.

[edesignuk]

Wooohoooo! It's back and I'm on it now.
It arrived back at around 14:20, so the entire fix from Apple took almost exactly 48hrs, from the pint of collection to it being returned, oustanding! :D
At last I can catch up with the rest of you and start playing with Jag :)

[3rdpath]

thats incredibly fast...very few companies provide that type of customer support...

did they say what the problem was?

just curious.

[edesignuk]

Originally posted by 3rdpath
did they say what the problem was?
The logic board was replaced.