Question about Entourage

[scottdg]

Let me start by saying that I am not a "MAC Person". I am the admin for our company and I am trying to install a new MAC for our communications department. She installed Office X and is using Entourage as her e-mail client. We set up her Internet options in system preferences and went into Entourage to set up an account. I need to set it up to connect to an Exchange server. I set up an IMAP account and was having trouble connecting to the IMAP server. I then replaced the IMAP server name with the IP address and was able to connect. The problem is the user is stil receiving error messagessaying things such as "enexpected data encountered" with an error code 17997. She can then receive the e-mail but it is sometimes seeveral minutes after it has arrived.

I also know that there is a way to set up a schedule for mail to be sent and delivered. It seems as she can send e-mail and I will receive it almost instantly but e-mail sent to her address takes a while and sometimes does not appear until she goes to send and receive. I would like to bypass that step if possible.

If anyone can help I would appreciate it. Or point me in the direction where I can get my question answered.

Thanks.

[theranch]

To set up time to send and receive look under the "Tools" menu then the item at the top of the list is "Run Schedule"...roll over that and it will display a sub menu. At the bottom of that menu it says "Edit Schedules"...it is in there where you can set the time to check for messages.
I can't help you with the exchange server right now because I'm no longer on one but was in the past and it worked fine.
For other tips you can go here:
Entourage X (http://www.microsoft.com/mac/entouragex/default.asp?navindex=s4)

Gerry

[zarathustra]

As far as your IMAP settings go, you should know the address like such:

exchangeserver.yourcompany.com.

To stay connected to the server, go to Tools>Accounts>Options(tab). See attached image.

[rjrufo]

I looked at the image you posted, but it doesn't match my account settings window. What version of Entourage are you using? Mine is v.10.1.1.

[al256]

Originally posted by scottdg
Let me start by saying that I am not a "MAC Person"

Well you don't have to be a mac person but IF your a legal person and actually bought Office X you can always try calling MS tech support.

http://support.microsoft.com/directory/content.asp?ID=FH;EN-US;INCIDENTSUBMIT&SD=GN&LN=EN-US&

email^

http://support.microsoft.com/default.aspx?scid=%2fdefault.aspx%3fscid%3dfh%3bEN-US%3bPRODOFFERINGS

link to phone numbers^

And finally always try the updates which can be found at http://www.microsoft.com/mac

[scottdg]

Thanks for the suggestions. Although the thought of having to call M$ is more than I can stand. I am keeping that as a last resort. I will check those options though. I dont know how I missed that.

[evildead]

I hear that the Latest version of exchange does not work with Enterage. MS says that the next verion of Enterage will work with it... or at least thats what I remember... sounds like you might have to call MS tech suport ... ewww...

-evildead

[jvaska]

yep...i've read that too...here is the link...although the explanation is a little vague...

http://www.microsoft.com/mac/resources/resources_main.asp?embFName=chart.asp

sounds like they should use outlook instead...jv

[scottdg]

Thanks everyone. It was working for a while but I am having problems again. I set up a second client in my office and it worked fine for two days. As soon as I moved it to her desk she could not send or receive mail. I am giong to set them all up to use the Mac mail client and they will experiement with Outlook Express if they choose. The only thing the don't like about OE and other mail clients is that they will be forced to run under OS9.

Maybe somebody can explain something to me. If OSX has been out for so long (somebody told me for over a year now). Why do so many vendors not have updated software for it? She has a scanner that has software that could not be installed under OSX. And now this with the mail client. Granted PCs have their own problems but usually by now I would be able to get drivers and software that will run on the latest version of Windows.

[edesignuk]

Originally posted by scottdg
Maybe somebody can explain something to me. If OSX has been out for so long (somebody told me for over a year now). Why do so many vendors not have updated software for it?
A very good question, that we'd all like answers to from the slacking 3rd party developers.