Will Apple refund my shipping?

[paperinacup]

I paid the $27 for 2 day delivery and it only seems like one will be here on time.

iPod shipped 2 days ago UPS Ground and will be here tomorrow
Printer shipped 2 days ago FedEx 2 day and will be here today.
iBook shipped yesterday 'IP direct distribution' but won't be here until the 24th!!!

As you can probably tell the 2 day delivery option was pretty much a waste of money. Do you think Apple will refund the shipping?

[ITASOR]

Yes. They're very good about that.

[paperinacup]

I can't believe I have to wait this long. I just talked with someone who at first didn't wanna credit it back but when she realized that only one item shipped 2 Day she was happy to credit the full $27 back.

[paperinacup]

This is what my ibook says

Aug 18, 2005 10:42 PM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

Aug 17, 2005 11:30 PM

At local FedEx facility

SHANGHAI CN



1:28 PM

Package data transmitted to FedEx






So wow when I recieve my package I would have waited for two full weeks.

[wdlove]

I can't believe I have to wait this long. I just talked with someone who at first didn't wanna credit it back but when she realized that only one item shipped 2 Day she was happy to credit the full $27 back.

Happy to hear of your satisfactory resolution. Another example of why Apple ranks high in customer satisfaction.

[court]

I am going to have to do the same thing. I got an email this morning that said it shipped on the 20th and that it would be here on the 25th!! That is NOT 2 day shipping!!! She said to call back after I get the computer and they would refund. She said it might come tomorrow but I think when FEDEX says estimated deliv. it doesn't change to an earlier date. She said the 2 day shipping is 2-3 days. I was like "well then why does it say 2 day shipping??" I have to admit though that they are really good and this is my first experience with Apple. :p

[CanadaRAM]

You do realize that 2 days means business days, not calendar days? So you don't count weekends.

[devilot]

You do realize that 2 days means business days, not calendar days? So you don't count weekends.*chuckle* I can't help but to laugh at the poor souls who are eagerly counting every single day... ;) Does that make me terribly evil?

[CanadaRAM]

*chuckle* I can't help but to laugh at the poor souls who are eagerly counting every single day... ;) Does that make me terribly evil?
No, but it might make you evilly terrible... ;)

[court]

I know...it's sad that I just wait here. Can't help it. I don't blame you for laughing at me!!

Yeah- if it shipped on the 20th though it should have been here yesterday or today.

[devilot]

I know...it's sad that I just wait here. Can't help it. I don't blame you for laughing at me!!

Yeah- if it shipped on the 20th though it should have been here yesterday or today.aww, you misunderstood me, I'm not laughing at you waiting for a shipment (I am too you know)... I'm laughing at those who factor in Saturdays and/or Sundays into their counting of the days. :o

[ObsidianIce]

I am going to have to do the same thing. I got an email this morning that said it shipped on the 20th and that it would be here on the 25th!! That is NOT 2 day shipping!!! She said to call back after I get the computer and they would refund. She said it might come tomorrow but I think when FEDEX says estimated deliv. it doesn't change to an earlier date. She said the 2 day shipping is 2-3 days. I was like "well then why does it say 2 day shipping??" I have to admit though that they are really good and this is my first experience with Apple. :p


quite often Fedex does pad the dates, i've shipped a lot through them as well as worked for them and work for a company that uses them extensively. Plus depending on what you bought the order actually does say 2-3 days. I ran into the issue with them and got a nice straight answer. the website says 2-3 days on some items when you order, but apparently their order processing doesn't "read" 2-3 days it's just says 2 even though it's 2-3...kind of odd and stupid....but the site is pretty clear when you order.

[court]

Thanks, that makes me feel better. It would be so nice to get it earlier than it says I will. I'll be happy either way. BTW, I got my Ipod from them finally last night. My husband sat at home all day waiting and it finally came at 9 PM!!!!!!!!!!! I don't get what took him so long but oh well.

[evilgEEk]

I drove 15 hours roundtrip to my nearest Apple Store to get my PowerMac so I wouldn't have to wait for shipping. ;)

Of course my wife and I made a fun roadtrip out of it and did other things, but the main reason was to get the computer.

[PaRaGoNViCtiM]

I drove 15 hours roundtrip to my nearest Apple Store to get my PowerMac so I wouldn't have to wait for shipping. ;)
Of course my wife and I made a fun roadtrip out of it and did other things, but the main reason was to get the computer.
Wow, I go out of my way to avoid shipping too, but 15 hours!? Wow!

[paperinacup]

If you guys are referring to me about counting non business days then my computer shipped on Tuesday (Wednesday in China and got here today)