Apple Replacement CDs

[Mr. Anderson]

So I screwed up and somehow managed to crack my FinalCutPro3 CD and needed to reinstall it on my old machine that I've upgraded. So I called Apple about a replacement CD and even with all the documentation and Apple's own records showing I purchased the thing through them, they want me to shell out $80 for a replacement CD?!?!?!

I don't know if I can push this through work and get them to pay for it, I might. But I was floored to hear from the Apple Rep what I'd have to pay.

Anyone else ever had any experience with this?

Really a pain in the ass if you ask me.

D

[LethalWolfe]

There are a bunch of pissed of editors that have FCP 1 or 2 and upgraded the rest of the way. Well, long of the short of it is current updates/upgrades require an original FCP 3 CD for varification. These guys obviously don't have the FCP 3 disc since they upgraded from 1 or 2. Apple is charging them $80 to for an FCP 3 disc. All they want is to be able to have the most current upgrade and they are getting hosed. There are a bunch of people ridding Apple's @ss 'bout this but I'm not sure how that fight is going right now.


Lethal

[Rower_CPU]

That sucks...remind me to NEVER damage my FCP3 CDs at work. :p

[kiwi_the_iwik]

I thought you could duplicate your FCP CD as a backup measure...

Apple give you the impression that you can make up ONE copy as a safety, and work from that. Myself and my workmates all bought FCP3, and promptly backed up our CD, putting the originals away in a safe place.

So, if anything happened to the disk, we'd still at least be able to edit our projects.

[Mr. Anderson]

Originally posted by kiwi_the_iwik
I thought you could duplicate your FCP CD as a backup measure...

You're assuming I'm as smart as you ;)

I've been going through my whole collection of app cds and backing them up since this happened. It won't happen again, that's for sure.

D

[LethalWolfe]

Originally posted by kiwi_the_iwik
I thought you could duplicate your FCP CD as a backup measure...

Apple give you the impression that you can make up ONE copy as a safety, and work from that. Myself and my workmates all bought FCP3, and promptly backed up our CD, putting the originals away in a safe place.

So, if anything happened to the disk, we'd still at least be able to edit our projects.


Have you tried using the back-up CDs? For some reason I remember back-ups not working if the updater (or whatever) asks for the FCP dics.


Lethal

[GigaWire]

the back ups don't work

[kiwi_the_iwik]

I don't know what you're doing that the backups aren't working - mine works fine. I used Toast Titanium 5.1.3, and it went without a glitch.

I have, however, heard that there's a clever piece of copy protection software written into the installer that only enables a duplicate to be made from the MASTER disk, and not from any disks already copied. Cunning...

;)

[GigaWire]

i made a back up form a master through toast and was no go on updating, how did you make your back up. i just used disc copy, but would like to know your method, as it would allow me to take my FCP CD out of my safe :)

[iJon]

that really sucks, someone stole my windows xp disc at work (once again the theif that stole the other stuff which is now fired) and i called microsoft and they sent me a brand new one for like 30 dollars with a new serial number and everything. only thing i had to have was a code on the box to prove i bought it.

iJon

[Moxiemike]

I lost my InDesign cd about a week ago and need to reinstall it... which sucks and led me to call Adobe. $25.00 + $4.95 for shipping. $14.95 if I wanted it overnight.

[wayne091189]

Sorry to hear about your problem with the CD.

As for Apple asking you to pay that mush for a backup CD it's just a rip off.

It does not cost that mush to send out a replacement CD, I could understand if they wanted you to pay £15 20 pounds for posting and packaging, but come on £80.00 for a replacement CD you have all ready paid for.

THAT IS A f#cking joke.

This just reminds me of microsoft. very sad.

PS: Please dont say TROLL you sad c#nts

[iJon]

Originally posted by wayne091189
This just reminds me of microsoft. very sad.

read my post above, this is completly opposite of my microsoft with my experiences.

iJon