Scandal at Mac support

[Romain]

I'm currently really pissed at Apple.
I love their computer, they are great, but there Customer service SUCKS hard!

I bought some RAM form a third party reseller, and was more than happy to run 9.1.
However because of my work I had to upgrade to OS 9.2, and then OS X, in order o beta test some new software. All worked fine for few days, and then no more RAM. My 256MB were not compatible any more.
After doing some research I find out that by upgrading to 9.2, my firmware upgraded to a newer version. This new firmware disable third party RAM (Where was the warning!?!?!).
I call technical support and they tell me reformat your hard drive, to all Zero and install 9.1 - All will be fine.
So far I understand, they want people to use new RAM with OS X, fine!
I reinstall OS 9.1 after reformatting my hard drive as they ask me to do, and still no RAM. I open the firmware, and see it's the new version.
I call tech support back, and then they tell me you can't downgrade firmware.
So because of Apple policy I lost the ability to use the third party RAM I bought and worked great before I run a Apple upgrade (virus), which didn't mention the fact it would disable third party ram, and would not allow downgradability.
I then talk to customer service, and they told it was to bad for me, and I should of bought Apple RAM. I ask to talk to the manager but he never called me back!
This is a scandal, and Apple should either send me some RAM, or replace my processor with the manufactory firmware in it!!

[samy85114]

this is surprising..

I've bought some RAM last years to put it in my PowerMac, that was a IBM-made Ram i guess... then, when os 9.2 had been released, i upgraded my mac with that system... and as far as i know, i have no problem at all till now. ANyway, I guess IBM ram is compatible with Mac computer... what knid of memory did you buy? what company? I was told they should be all compatible!

[mac15]

why are you pissed at apple
you got **** ram

[Romain]

I'm pissed at Apple, because they purposely created a Firmware that would disable third party RAM, and then you can’t downgrade your firmware to go back when your 50$ of RAM worked.
The RAM was working great before the Firmware was install.
I finally talk to the customer service manager, and he said that it was regrettable, and apple was responsible.

Isn't Microsoft in court for that!?

[Durandal7]

If it helps Romain, youre not the only one who's pissed off.
Shot in the Foot Again: Apple Firmware disables 3rd party RAM (http://www.lowendmac.com/musings/foot.html)

[Jookbox]

Originally posted by mac15
why are you pissed at apple
you got **** ram

that's not the point. personally i think only an idiot would pay all that money for apple RAM (although now it's way cheaper). the point was, the firmware disabled his 3rd party RAM on purpose.

i think apple is a cool company, but people go to unusual lengths to defend it.