30 gig ipod... dead [Archive]

MrBillGates

Jun 16, 2003, 08:33 PM

On Saturday my new 30 gig iPod slipped out of my hand and fell two feet onto concrete. This of course happened before a trip. Ironically, there's only a minor dent in the upper righthand corner of its aluminum backing. I've tried just about everything to revive it. I couldn't even force it into firewire mode!@#@! I guess my question is this. Has anyone else had this problem? Is Apple going to screw me to get this thing fixed?

Also, I'm a heavy user of Audible.com and ITMS. This thing is screwed! How the hell am I going to unregister my iPod when all I get is a flashing folder with an exclamation point?

thanks.

King Cobra

Jun 16, 2003, 08:44 PM

First off...try plugging the iPod into an outlet and see if it charges. Perhaps you need to charge the battery.

If it is charged enough, try to force restart it.

Try one of your many combinations of buttons. Examples:
Play + Center
Menu + Center
Play + Menu + Center
All 5 buttons
etc.

Get your latest iPod software ready on your computer in case you need to restore the iPod.

8thDegreeSavage

Jun 16, 2003, 09:58 PM

With a name like yours the iPod probley jumped from your hands to its death.

iJon

Jun 16, 2003, 10:06 PM

do exactly what cobra said, and send it back, ive been very surprised on ipod repairs when it comes to customer abuse.

iJon

MrBillGates

Jun 16, 2003, 10:42 PM

... yes the screen name sucks... I will not argue with that.

Cobra & iJon - Thanks for the suggestions. I've tried every button combination I can think of. I'm thinking that I'll bring my iPod to my local Apple Store and see what they have to say. I've heard many horror stories about Apple warranty repairs... but maybe I'll luck out.

Thanks again.

iJon

Jun 16, 2003, 10:53 PM

well i broke my screen from it being crushed in my backback, sent it back, they sent me a new one. how the hell it happened i dont know but i would never count on it happeneing again.

iJon

MrBillGates

Jun 17, 2003, 04:32 PM

Well, I dropped by my local Apple Store today and to my astonishment they replaced the unit right on the spot at no charge. That's what i call kick *ss service!

yzedf

Jun 17, 2003, 06:41 PM

Nice service indeed.

No wonder the stores lose money hand over fist though... :(