My ****ed Apple Purches And Use Experiece Of Two Weeks

[marshaldeb]

:mad::mad::mad::mad:My experience of MAC so far is ****.:mad::mad:

I bought a 20inch 2.4G Imac and Upgraded to 2G RAM plus the 3 Years Apple Care on 8th October, 2007, which cost £905.09 in total.
A week before that I went down to the MAC store in Manchester Arndale Centre, people were nice and welcome. They helped me went through almost the functions and control. I felt very useful and been treated as a real customer.

When I am purchasing it on 08th, October, 2007. I have raised some questions regarding chose the Parallel Desktop or Bootcamp and installation of some Specific Graphic Software. Nobody can give me a brief. I started to feel that people here only been trained to sale but not advise the sale.

I took the computer back home happily. When I turned it on, GUESS WHAT? The whole screen is flashing and cracking, I was like in a dream. The resolution is ********, and you cannot see a singlet word clearly.


This BLOODY STUPID MACHINE SHOCKED me.

I repackaged it straight away, because I cannot face it. Then the next day, I called apple care centre, nobody knows why and nobody would be able to help. This is what I PAID FOR THE APPLE CARE.

I am too busy to waste my time to take back, so I have to let this BROKEN MACHINE sleep at my home for a whole week and on my day off the week after (15th, October, 2007). I managed to take it back to the Store. Sale assistants admitted it is an original fault of this machine and quickly put them away from people’s sight. They have to change a brand new machine for me.

I asked ‘Do we as your customer have a guarantee on the products?’
They answered ‘well, it is an unfortunate.’
I asked ‘What do I get from this unnecessary incident which waste my day and petrol and all side money?’(I think there are plenty of people like my case)
They answered ‘well, you got a new machine free.’
I asked ‘ Don't you think I should get a brand new machine from the beginning?
They answered ‘well,…….’
By the END, I just hear ‘sorry,……’, and nothing else.
At last, I asked ‘can I know why is this happened?’
They answered ‘well we can not tell you, you’d have to ring the technique department.’
Fare enough, Apple’s rule is let everybody else to adopt them.

This time, it is a normal machine. So I started to enjoy it.

Two weeks after, yesterday. I downloaded Iwork Trial Version from Apple Web, installed on this Imac. Then It takes 5 minutes to Reboot computer with a Planet Earth Flashing at the middle of the Screen.
I decided to phone APPLE CARE this morning again. With few minutes’ conversation, the consultancy tried to ask me find the Utility in the application.
I cannot find it straight away, and asked some question.
Then she said ‘Do you want me to help you? If you do just follow what I tell you to do.’
I admitted that I was simply exploded. And hang off the phone. BECAUSE I JUST CANNOT TALK TO PEOPLE WITH NO BRAIN AND PATIENT.

AS A GRAPHIC DESIGNER AND ARCHITECTS, I DO NOT THINK MAC IS ESSENTIAL FOR YOUR DESIGN LIFE. AND ONCE THERE IS A PC LIKE THIS, I WILL DROP IT WITHOUT ANY HESITATE.

[arkitect]

:mad::mad::mad::mad:BECAUSE I JUST CANNOT TALK TO PEOPLE WITH NO BRAIN AND PATIENT.

Oh, the irony… :rolleyes:

[bartelby]

Are you this calm and patient with your clients?

[kkat69]

Are you this calm and patient with your clients?

:D I have had an issue with the shipping with my iMac but the one thing I did not do was be rude. Yes I was frustrated ,yes I was irate, but would it get me anywhere? Common sense would say 'NO'.

I was calm, yet had some frustration in my voice and, I was polite, yet a tint of rude, in the end I got a free iPod Nano out the deal plus shipping reimbursed, why? Because I was polite. Yelling and screaming and hanging up just marks you as unrulely and they'll do the bare bone minimum to help you. You have to remember, it's not Applecare your dealing with (and this goes true for ANY company support service) but a human being at the other end of the phone, or standing in front of you. All they have to do is flip you off with a smile and they did their job.

Now your incident is unfortunate yet if the deeds went down just as you described, I would have hung up on you first and blamed it on a bad connection.

[rogersmj]

BECAUSE I JUST CANNOT TALK TO PEOPLE WITH NO BRAIN AND PATIENT.

Oh. My. God. My own brain hurts after trying to decipher whatever the hell you just wrote. You do realize that you didn't have a single complete or properly formed sentence in that entire dissertation? If that's the way you "communicated" with the Apple reps, no wonder they couldn't help you.

[dsnort]

:D Snip.

So true.

People who work in customer service areas are quite accustomed to be yelled and screamed at, they get used to it, and grow immune to it. You may think you are getting them told, but frankly, they just tune you out.

I've found that being polite and friendly, while still actively pursuing what I think is my due, is the most effective method. When you're friendly, they WANT to help you.

I'm not sure exactly what happened in this case as I found the OP intellectually painful to read, but I've never had any Apple employee be less than courteous and helpful. This includes a recent occurence where a MacBook that I bought at one Apple retail outlet was DOA, and I exchanged it at another completely different retail store.

[CanadaRAM]

You have a software problem apparently caused by an issue with having installed some new software.

In order to sort the problem out, the support person has to walk through a series of steps with you, and it is your obligation to cooperate with those steps. If you are unable or unwilling to cooperate, your options are to take the machine to an Apple store and let a Genius work on it in person, or to hire a consultant to travel to your location to do the work and/or teach you how to handle your machine. Applecare does not cover training or personal on-site service. However based on your approach, it may be in your best interest to hire a consultant/trainer to help you adjust to your new machine.

[CybrMike]

Man you can't even speak one clear sentence. No wonder no one could help you.

[kresh]

Oh, the irony… :rolleyes:

WINNER: Post of the month.

Thank you for causing me to put my coffee back in my cup, through my nose :eek: :) :D

[iBecks]

AS A GRAPHIC DESIGNER AND ARCHITECTS, I DO NOT THINK MAC IS ESSENTIAL FOR YOUR DESIGN LIFE. AND ONCE THERE IS A PC LIKE THIS, I WILL DROP IT WITHOUT ANY HESITATE.

It's not essential, you should get rid of your Mac immediately.

Btw., when you drop it, Can I have it?

[CashGap]

"AS A GRAPHIC DESIGNER AND ARCHITECTS, I DO NOT THINK MAC IS ESSENTIAL FOR YOUR DESIGN LIFE. AND ONCE THERE IS A PC LIKE THIS, I WILL DROP IT WITHOUT ANY HESITATE."

That'll be a while!

Count your blessings, at least the iMac comes with a superdrive! That spared you the horrible idignity of the rep asking if you"d like to consider a machine with a superdrive!

[chaosbunny]

:mad::mad::mad::mad::mad::mad:AS A 12 YEAR OLD GRAPHIC DESIGNER AND ARCHITECTS IN HIS MOMS BASEMENT, WHO SHOULD LEARN SOME ENGLISH IN SCHOOL INSTEAD OF WASTING TIME ON THE INTRAWEBZ, YOU SURELY LOST SOME CREDIBILITY.

If you are what you claim to be you should have learned to deal with things going wrong in a mature manner a long time ago. ;)

[tdhurst]

Oh. My. God. My own brain hurts after trying to decipher whatever the hell you just wrote. You do realize that you didn't have a single complete or properly formed sentence in that entire dissertation? If that's the way you "communicated" with the Apple reps, no wonder they couldn't help you.

I concur.

The original poster got a bad iMac, took it back and it was replaced immediately. This happens from time to time and is NOWHERE near the worst story I've heard.

OP, not every item you buy is perfect. Calm down.

[AdMan2007]

Dude said "petrol."

Sorry, couldn't finish reading the rest. . . LOL//

[carbonmotion]

I don't see the problem. You got a defective mac, which happens, and Apple replaced it within a week. That sounds like they did all that they were obligated to do. You sound like a tool yelling at the Apple store staff and it sounds like you were trying to get a freebie from Apple due to your experience.

[cazlar]

Dude said "petrol."

Well, the OP is from the UK, judging by the pound sign... AFAIK it's only the US that uses "gas".

Of course, that's about the only thing I'll agree with from his post - he had a dodgy Mac, but it was replaced promptly. Then he had a "slow" install (so what?) and couldn't be bothered to talk his way through it with support...

[Jdot]

Bahhaha that was the funniest thing I've read all week ive been to England, Ireland, and Czech Republic and I have never seen anyone use the English language in such a way lolz @ "the side money?"

[GavinTing]

Dude said "petrol."

Sorry, couldn't finish reading the rest. . . LOL//

Whats wrong with petrol :confused: Every petrol kiosk in Singapore is called.. Well, a petrol kiosk. :rolleyes:


The OP needs to calm down and type properly :o

[Sun Baked]

I'm quite sure Apple would charge you more for wasting their time, as you are trying to get them to pay you back for wasting your time. :p

[johantheolive]

As someone else stated, I don't see the problem. You got a defective system, and they replaced it. You had a problem with the software became frustrated and hung up the phone (who was rude here? the person trying to help or the one who hung up?).

Slightly off topic, but isn't it interesting that when I call for support and get sent to India I feel the way I do when I read this post? A person speaking broken English calling tech support and not being able to understand? Irony anyone? I don't mean to 'make fun' but it's just...interesting.

[Canerican]

Another day, another unhappy Apple client.

This are getting far too common. Even 6 months ago this type of stuff was rare, now its common. New rule, don't buy an Apple for the service.

[CashGap]

Another day, another unhappy Apple client.

This are getting far too common. Even 6 months ago this type of stuff was rare, now its common. New rule, don't buy an Apple for the service.

I'm sure you're being sarcastic... more like "Another day, another zillion Macs sold, another couple dozen unhappy folks, half with a legit beef and half with a legit chip on their shoulder."

Yet Apple continues to dominate customer support surveys by major margins...

[MovieCutter]

Probably been said, but I'm too lazy to read after struggling through that...

but..what language was that???

[Scarlet Fever]

7 hours, and the OP has mysteriously disappeared.

marshaldeb; if you really hate it that much, go back to a PC. There are many people who would gladly buy that iMac off you, and it sounds like you'd be a happier person (if that's at all possible).
Besides, I hate it when people pollute the community.

[l33r0y]

I can't believe I read the original post in it's entirity....

I cannot see a singlet word clearly

...you and me both...:rolleyes:

[devilot]

Giving the benefit of the doubt to the OP, I apologize that while perhaps a different tone in the original post might have been better received, still, this thread has veered a bit off course.

Thanks all.