General Cybernetics Problems

[applemacdude]

Well, my beige g3 was showing its age and I wanted to use mac os x anyways. My dad and me a agree to get an imac, with teh works. Since I heard taht Backtothemac gave good deals I contacted him. I order a imac with the works ( see sig) everything id good. I ordered it on the 26th..two weeks later there was nothing in my doorstep..there was a customs holdup or something...the imac goes to sacramento for the bto process and guess what they send an imac with the wrong configuration, so a week and a half passes until they ship another imac to the general cybertronic hq

they ship the imac on the 28th..a month later after i ordered it...on teh ups tracking page it says taht estimated delivery time is on the 4th..of november...so i wait on the 4th nothing...5th nothing..6th nothing so i call ups and complain and this is what they say to me: "Uh, we cannnot locate you're package, we are sorry to tell you this but it might be lost...Im thinkin WTF WTF ****in' UPS. later today they called me and said its still not found.....

[wdlove]

I'm very sorry to hear about the problem that you are having applemacdude. That wait is not easy, I'm sure. Your package is insured so you have no worry there. Did they say what there policy is with regards to how long they do a search before making a replacement?
:(

[idea_hamster]

Dude man, that totally blows!

Sometimes you're the bannana in the back;
sometimes you're the bannana in the front.

Keep on UPS -- they should eventually fix this.

[medea]

Originally posted by applemacdude
Well, my beige g3 was showing its age and I wanted to use mac os x anyways. My dad and me a agree to get an imac, with teh works. Since I heard taht Backtothemac gave good deals I contacted him. I order a imac with the works ( see sig) everything id good. I ordered it on the 26th..two weeks later there was nothing in my doorstep..there was a customs holdup or something...the imac goes to sacramento for the bto process and guess what they send an imac with the wrong configuration, so a week and a half passes until they ship another imac to the general cybertronic hq

they ship the imac on the 28th..a month later after i ordered it...on teh ups tracking page it says taht estimated delivery time is on the 4th..of november...so i wait on the 4th nothing...5th nothing..6th nothing so i call ups and complain and this is what they say to me: "Uh, we cannnot locate you're package, we are sorry to tell you this but it might be lost...Im thinkin WTF WTF ****in' UPS. later today they called me and said its still not found.....
sorry to hear that, but that is one reason I always deal directly through apple. my stuff always comes way ahead of scheduled and in perfect condition.

[Mr. Anderson]

http://forums.macrumors.com/showthread.php?postid=44410&highlight=fedex#post44410

Hopefully you don't go through the same thing I did. Good luck! :D

D

[eyelikeart]

I guess u could look at it as "someone needs to have this happen to them." :(

Hope it all works out. ;)

[SiliconAddict]

damn that sucks :( But truth be told I will NEVER use UPS ever again. I was at a sci-fi/fantasy convention earlier this year in Philadelphia and picked up a damn nice acrylic painting for a rather good price. Price being relative. The painting was a lot but the personal value of this thing was priceless for me. So I figured I’d ship it home, Minnesota, instead of risking a plane trip. I stop off at a UPS/mailboxes etc store and pack the crap out of it. This is a huge paining. About 5 feet high and 2 feet wide. I insure it for $500 and had it marked up the ying yang with fragile stickers. I get home and just about died. First off they left the thing sitting infornt of the townhouse for anyone to snatch. Nevermind I specifically stated that someone NEEDED to sign for it. Then on top of that. There was a big gash on the side of the thing. I mean a nasty one. About 4” long and 1” deep. I was sure it had f-ed up the painting.
I open it up ready to go to the local UPS dispatch location and kill someone. I had gotten massively lucky. The canvas was on a wood frame and the gash had been on the opposite side of the canvas. In the end all worked out but I did write UPS a 1 page letter explaining to them how I will never use their craptacular service ever again and included photos of the mangled box. I understand a certain amount of tossing occurs in packages. But when its marked with fragile, insured, and makes only 3 stops on the way from Philadelphia to Minnesota I consider that gross negligence in the extreme. :mad:

[Powerbook G5]

I generally do not trust shipping period. My Panther Box came in the FedEx box with 3 gashes in it to the point where the person in the mailroom told me he had to tape it up before he'd consider giving it to me because it was ready to come out of the box, he told me to open it there to make sure it was not damaged or missing something and my sexy Panther box was pretty beat up, but fortunately the discs weren't damaged. I am glad my PowerBook box wasn't damaged, but more often than not, I receive things pretty beat up even though they are marked fragile on the box.

[Dont Hurt Me]

If applemacdude waits a lil longer the g5 imac will be out,maybe this is a blessing in disguise because you know as soon as you get that imac applemacdude thats when they will hit us with an anouncement of a new computer.

[jelloshotsrule]

Originally posted by Dont Hurt Me
If applemacdude waits a lil longer the g5 imac will be out,

hahahahhaa. precious

[applemacdude]

I don't think taht apple will announce a G5 imac anytime in the st half of next year, remember that apple said that the pb g5 wont come until late next year, and i doubt that apple will release a imac g5 before a pb g5...anyways the next bunce of imac are gonna go up to 1.42 ghz....

no word from ups yet

[rueyeet]

Originally posted by idea_hamster
Sometimes you're the bannana in the back;
sometimes you're the bannana in the front.

Off topic, but that reminds me--that's a heckuva 'tar, you've got there, applemacdude.

[Backtothemac]

Man, that sucks. Hopefully they will find it. Keep posting here, and let me know what happens. Buying directly from Apple doesn't mean that things like this won't happen. Just ask Mr. Anderson. He will testify to that.

[whocares]

Originally posted by Dont Hurt Me
If applemacdude waits a lil longer the g5 imac will be out

No punching below the belt, pls :p

[xlemming]

Buying straight from apple does not keep people from stealing your computer. We bought a 12" powerbook for my sister. It got stolen the first time apple tried to ship it to us. The second time it made it. Then a few months later we had to send it in for repair, on the way back someone stole it out of the shipping box. Luckily we picked it up at the FedEx shipping place and the we had the FedEx person confirm that it was empty, that one was replaced also.

[applemacdude]

Yeah I think someone stole it off the loading docks in richmond california

[Backtothemac]

Dude, have you gotten any info from UPS yet?

[MrMacMan]

Yeah keep on their ass and they will 'find' it, like my friends stuff...

:mad:

[applemacdude]

Ok General Cybernetics told me to ask Ups for info and ups told me to ask General Cybernetics

[Backtothemac]

Once it leaves us, they are responsible for the package.

[shadowfax]

don't they insure it? surely they are responsible for lost packages.

[Backtothemac]

Originally posted by shadowfax
don't they insure it? surely they are responsible for lost packages.

Yea, UPS is libel for the package when it leaves and is their care.

[applemacdude]

Got this From General Cybernetics...


We were told by UPS that it would take 8 business days to perform the
trace. It has not yet been 8 business days. I will pass along any
further information I receive, of course, but at this time, I have none
to pass on.

Thanks in advance for your patience in this matter.

OK Ive been waitin' for about 1 and a half months and he wants me to be patient...

I swear that I'll never use UPS ever again in my whole life....Its all FedEx now...

[shadowfax]

Originally posted by applemacdude
....Its all FedEx now...
... till they screw you too. ;)

[Backtothemac]

Originally posted by applemacdude
Got this From General Cybernetics...




OK Ive been waitin' for about 1 and a half months and he wants me to be patient...

I swear that I'll never use UPS ever again in my whole life....Its all FedEx now...

Bad things happen to good people sometimes. Mr. A had a package stolen through Fed EX. There is no such thing as a perfect carrier. I can say that in the three years that I have been associated with GC, that nothing like this has ever happened before. Not once.

[Abstract]

Yeah, don't bother asking GC about your package. They would only know as much as UPS tells them, just like it is with you.

GC still rules. I didn't get to order from BTTM because I'm Canadian (and this is my punishment for being Canadian....that, plus no iTMS), so I wouldn't know what the experience is like, but I'll tell you that even if you order from Apple, the carrier they end up using could screw you over just as easily.

Still enjoying my new 12" Powerbook. The black Apple box (ie: the nice box) was in an ugly cardboard box, which was in perfect condition. :)

[applemacdude]

Well I don't care if the ugly box is messed up as long as its here, with me...

[applemacdude]

I got thinking and am considering canceling the order if the UPS people lost my package. IF this happens I will order another imac in January (After MWSF), with all these rumors of a special edition iMac coming out. Whast your opinion of the special edition imac/cube II? Coming out, or just a updated iMac? I Already Waited more than a month and two weeks to get it whats two months?

[cr2sh]

I used to work 3rd shift at a UPS hub in the midwest, around 3:30am when its getting close to quitting time and there's only a few trucks left to load.. you'll see the employees crowded around a single trailor.. throwing boxes into it, laughing and just moving as fast as they can to get the job done. I would highly recommend that if you ever have a package that you care about, do not send it through UPS. I've seen Apple Cinema displays thrown into the back of trucks.. can you imagine?

I can't say FedEx is any better... but I know, they can't be much worse.

[SiliconAddict]

Originally posted by cr2sh
I used to work 3rd shift at a UPS hub in the midwest, around 3:30am when its getting close to quitting time and there's only a few trucks left to load.. you'll see the employees crowded around a single trailor.. throwing boxes into it, laughing and just moving as fast as they can to get the job done. I would highly recommend that if you ever have a package that you care about, do not send it through UPS. I've seen Apple Cinema displays thrown into the back of trucks.. can you imagine?

I can't say FedEx is any better... but I know, they can't be much worse.

*shudders* That is so wrong on so many levels. :mad:

[judith]

FedEx, UPS, Have you considered USPS? I know everyone has their horror stories with all of the carriers. My personal experience with USPS has been much, much better than UPS. Plus, it's a harsh criminal offense for stealing packages from USPS. Don't know if that deters thieves much, but the penalty is more severe, and you know the employees themselves are much less likely to be tempted.

[coolsoldier]

Yeah, I would agree with judith here. Even though the post office is awful to deal with, they are generally more secure with packages than the private carriers like UPS. Unfortunately, most retailers won't ship by post.

[applemacdude]

And the worst part is that ups doesnt reply to my emails and my imac isnt here yet

[applemacdude]

OK, they called my house and asked my mom to verify the address. I emailed GC and tehy said that they got a fax taht said that my mom had received the package. My dad called them today and they said that it had been a error. Now I have to wait 8 more days to get it. Remeber GC sent it on the 28th of OCTOBER its NOVEMBER the18 almost a month......bs

[applemacdude]

Still no iMac....

[applemacdude]

So UPS lost my package. GC is doing the claim forms as I speak (hopefully)

This has me worried...

Because we sell our
systems F.O.B. our warehouse in Alabama, our liability for the systems we
sell ends when we give them to our carrier (UPS, in this case) for pickup.
Responsibility for safe delivery is that of the carrier from that point
forward, and the risk of loss is transferred to the buyer, as per the
Uniform Commercial Code that governs sales transactions in our respective
states.

If you would like us to complete the paperwork for UPS to process the claim
for you, we will be happy to do so, but please be advised that UPS states
that their liability for lost or damaged shipments will not exceed the value
of the shipment or $100, whichever is less. We will, however, make
reasonable efforts to get UPS to reimburse you for that part of the loss
which they are willing to cover, up to the full value of the system, and we
will have them reimburse you directly, if their claims process permits their
doing so.

so what i understand is that i cant get all my(dad's) money back...this has me worried tough because if i dont get all the money back my dad would be so angry at me. and i wont have a new mac...

another thing is that im concidering waiting until MWSF and see if a new imac is coming out...Im considering selling the wireless keyboard and mouse if my dad doesnt reorder a mac....

[Backtothemac]

No, what it says is that UPS will not be libel for anything other than the value of the shipment. GC insures their shipments. You will get your money, but remember, this problem has nothing to do with GC, or was it caused by GC.

[applemacdude]

Yea GC os great, only that Apple messed up and UPS messed up...

Knowing that I'll get my dad's money I wondering If I should wait...


Oh yeah I forgot to say that GC already charged my dad's appleloan account. With all the interest involved will my dad have to pay more because they already charged him?

[eyelikeart]

Not to step on anyone's toes or anything, but maybe this should be handled via PM or email and not the forums?

[applemacdude]

Good news:rolleyes: from GC




UPS advised us today by telephone that it was their intention to play only
their maximum claim liability, or $100, plus the shipping cost, which was
$26.15. They said that we should receive a check for $126.15 in 7 to 10
days. Once we receive that, we will write you a check for the same amount
and send it.

I explained to them that their solution to the problem was unsatisfactory,
and am awaiting a call back from our UPS account representative to see if he
can propose an acceptable solution. I am not hopeful that he will override
their decision, however.

I am genuinely sorry, but unless our representative is able to help, there
is nothing more that can be done. We have already notified UPS that we will
be dropping them as our shipping provider, and I am waiting to see if that
has any impact on the situation.

[Stelliform]

Originally posted by applemacdude
Good news:rolleyes: from GC

I am genuinely sorry, but unless our representative is able to help, there
is nothing more that can be done. We have already notified UPS that we will
be dropping them as our shipping provider, and I am waiting to see if that
has any impact on the situation.

BTTM, I know you are affiliated with GC, and I don't want to piss you off. But the situation is seriously unfair to applemacdude. (But I may be biased since I hold nothing but contempt for UPS)

I run a small company, and if this situation happened to one of my clients I would make it right. I know it is alot to ask of a small company to eat the cost of a computer, but somebody besides applemacdude is responsible for the value of the computer. I know I have eaten hundreds to make situations right. (Even a few thousand before, and I am sure that I am smaller than GC) (Also if GC did get the insurance then there should be no problem, but UPS seems to think that it's liabilities are only $120. I know if I was GC and I failed to get insurance, or use a service that provides it, I would feel responsible.)

Now I think it is unfair for GC to have for UPS's stupidity, but if UPS isn't going to pay, then who should?

Applemacdude you know... if I were you I would be contacting my Apple loan and explaining the situation. It is just a line of credit. I am sure that they can issue a stop payment like a credit card does...

ON a lighter note.... This picture is on the employment page on GC's webpage.... Does she work there? If so that is some good Alabama breeding. ;) http://www.generalcybernetics.com/images/Consultant%201.jpg

[applemacdude]

Yeah My dad's is out 2000 bucks.....i feel sick because I havnt told him. My brain hurts, I cant stop thinking about it. This is the most my dad has spent on me, and now I and he is screwed.

[eyelikeart]

Originally posted by Stelliform
ON a lighter note.... This picture is on the employment page on GC's webpage.... Does she work there? If so that is some good Alabama breeding. ;) http://www.generalcybernetics.com/images/Consultant%201.jpg

ah yes...I made out with her when I visited B2TM last September... ;)

[coolsoldier]

Originally posted by applemacdude
We have already notified UPS that we will
be dropping them as our shipping provider, and I am waiting to see if that
has any impact on the situation.

I for one am impressed that GC is willing to actually change shipping providers on account of one incident. That 2000 dollars is a lot though, no matter who eats the cost.

UPS has never, in my memory, been a reliable carrier. I've never had a package lost, but I've had several packages show up damaged. Somehow, I've managed to avoid these problems with FedEx and USPS.

Anyway, best of luck to you applemacdude...hopefully UPS and GC will manage to come through with something reasonable for you.

[wdlove]

Originally posted by eyelikeart
ah yes...I made out with her when I visited B2TM last September... ;)

You are a lucky fella eyelikeart. I wish that I was young and single and could date her.

[applemacdude]

UPS has yet to respond...

[teabgs]

Hey applemacdude.....this situation blows.

here's some advice though.

First of all, tell your dad. It really doesn't do any good not to, plus I'm sure he has had some experience dealing with this kind of stuff. Everyone does at some point. I understand why you dont want to tell him, but theres a point where you gotta ask for help....this is that time.

Now, UPS is saying they only insure it for $100 right? well, that is UPS' insurance...you can choose to insure items for however much they are worth when they get shipped.

What I would do is call UPS...do not email but CALL THEM and talk to a person, that way they'll be more sympathetic. Explain what has happened and ask them is CG insured the package. The only way that a package can be insured for it's value is if the shipper does this.

UPS should have a record as to whether or not it was insured for the cost of the computer.

If it wasn't insured it isnt your fault, but it is CG's fault and they should be responsible for it.

if you cash the $100 check then you're basically saying that you give up your right to any more money. it's the same as if someone hit you riding a bike with their car. You think you're ok, they write you a check for $100...thats the end of it, no lawsuit. Then 3 months later your having issues with your neck hurting....and it turns out the accident had injured one of your vertibrae...now you need surgery and you have to pay because that $100 check bought you off....


Also, call apple. IF you have an apple loan they should know that you have yet to receive your machine. You shouldnt have to start paying anything until you've HAD THE COMPUTER for 6 months I believe. You still dont have it....Also, Apple might have some sort of insurance with the loan or something, you should ask them about this as well.

bottom line is you shouldnt be charged for food at a restaurant if the waiter never comes back after you order and then restaurant closes. Why should you pay for a computer before you get it?

You bought a product from a company, but you never got anything. Therefore you should not be responsible and the company is.

this is somebody's fault...but not yours. you do not have to pay. go tell your dad, and call UPS man.


Good luck.

[teabgs]

Thought of something else...

Apple will know the serial number of your computer. IF someone else registered it they'll have that info....

you should try to catch the guy that stole your computer....I'm guessing it ended up on ebay.

so the person who bought it might not think anything wrong happened, and can give you and the cops the contact info for the person they bought it from.

[applemacdude]

So I called UPS and asked them if GC insured teh package. They didnt. Apple is investigating them

[applemacdude]

ok Apple has sent my father a letter saying this:
Thank you for the information you supplied about the charge from Apple Reseller.

While we are investigating this charge, you are not required to pay any part of teh disputed amount. However, you must send in the minimum monthly payment if you are carrying a balance in addition to the disputed item. No finance charges will accrue on the disputed item during the investigating.

Each dispute is handled individually, based on the facts of the case. PLease note that it may take as long as six weeks to obtain the additional information we need. You will be ocntacted as soon as possible.



Our policy is available on both our main website and on our Apple site.

Our policy is to not insure shipments unless a customer specifically
requests that the shipment be insured. We have never before had a
shipment lost by a shipper

http://www.generalcybernetics.com/



Support and Legal

* Technical support is available only for General Cybernetics customers by telephone at (205) 345-2600, or e-mail at support@generalcybernetics.com.
* General Cybernetics is not responsible for defects in or failure of any product not purchased from General Cybernetics, or for failure of any other product due to the presence or installation of a General Cybernetics product.
* All products are sold F.O.B. our Tuscaloosa, Alabama facility.

Warranty

* All products are covered by a minimum 1 year limited warranty by General Cybernetics, although some resale products may carry a manufacturer's warranty of more than 1 year.
* General Cybernetics will deliver server hardware to the customer with the case sealed. Server hardware will be warranted by our standard one-year limited warranty as described above provided the case seal remains intact. Should the seal be broken, the hardware warranty shall be invalidated. General Cybernetics will warrant all server configuration and settings to be free of defect as long as General Cybernetics is the sole retainer of all administrative passwords. General Cybernetics will provide administrative passwords to customers within twenty-four hours of original request. The provision of such passwords will render invalid the warranty of server configuration and settings described herein.
* A product's warranty period begins on the day the product is shipped.
* Defective products will be replaced with the same product only if the same product is available. Otherwise, General Cybernetics reserves the right to decide whether to repair or replace a defective product with a similar product.
* Defective products returned for replacement or repair within the warranty period will be shipped back to the customer via UPS Ground Service.
* General Cybernetics is not responsible for shipping charges for products returned for repair or replacement.

Return Policy and Procedure

* Customer must obtain RMA (Return Merchandise Authorization) number before returning any product by calling (205) 345-2600 ext 2060.
* Shipping charges are not refundable.
* A 10% restocking fee will be charged for all non-defective returned products.
* Customer may return products for refunds only within 30 days of the date of original shipment.
* Processor/CPU and memory items are not refundable, but may be exchanged if defective.
* Customer shall ensure all original parts and accessories are included; if this is not done, General Cybernetics shall reserve the right to charge appropriately the cost for each missing item.




Terms & Conditions

[applemacdude]

I dont see that Our policy is to not insure shipments unless a customer specifically is on the Terms & Conditions.

GC's Apple Page (http://www.generalcybernetics.com/apple.html)

Policies on their Apple Page

Policies
General

* All of our systems are shipped F.O.B. Tuscaloosa, Alabama.
* State and local taxes may apply on orders that are shipped outside of the State of Alabama.
* We do allow for returns; however, please note that there is a 10% restocking fee on all opened hardware.
* We charge the actual shipping cost to the customer; we charge a handling fee of $5.00 per order.

Support and Legal

* Technical support is available only for General Cybernetics contract customers by telephone at (205) 345-2600, or e-mail at support@generalcybernetics.com. We do not provide technical support or warranty support for Apple products.
* General Cybernetics is not responsible for defects in or failure of any product not purchased from General Cybernetics, or for failure of any other product due to the presence or installation of a General Cybernetics product.

Warranty

* All products are covered by a minimum 1 year limited warranty by General Cybernetics, although some resale products may carry a manufacturer's warranty of more than 1 year.
* General Cybernetics will deliver server hardware to the customer with the case sealed. Server hardware will be warranted by our standard one-year limited warranty as described above provided the case seal remains intact. Should the seal be broken, the hardware warranty shall be invalidated. General Cybernetics will warrant all server configuration and settings to be free of defect as long as General Cybernetics is the sole retainer of all administrative passwords. General Cybernetics will provide administrative passwords to customers within twenty-four hours of original request. The provision of such passwords will render invalid the warranty of server configuration and settings described herein.
* A product's warranty period begins on the day the product is shipped.
* Defective products will be replaced with the same product only if the same product is available. Otherwise, General Cybernetics reserves the right to decide whether to repair or replace a defective product with a similar product.
* Defective products returned for replacement or repair within the warranty period will be shipped back to the customer via UPS Ground Service.
* General Cybernetics is not responsible for shipping charges for products returned for repair or replacement.

Return Policy and Procedure

* Customer must obtain RMA (Return Merchandise Authorization) number before returning any product by calling (205) 345-2600 ext 2060.
* Shipping charges are not refundable.
* A 10% restocking fee will be charged for all non-defective returned products.
* Customer may return products for refunds only within 30 days of the date of original shipment.
* Processor/CPU and memory items are not refundable, but may be exchanged if defective.
* Customer shall ensure all original parts and accessories are included if this is not done, General Cybernetics shall reserve the right to charge appropriately the cost for each missing item.


Again

Our policy is to not insure shipments unless a customer specifically
requests that the shipment be insured. We have never before had a
shipment lost by a shipper.

I dont see that.

[applemacdude]

What I think happened is that GC forgot to insure it and they dont want to admit that they commited taht error and not they want me to pay for it.........

[teabgs]

Originally posted by applemacdude
What I think happened is that GC forgot to insure it and they dont want to admit that they commited taht error and not they want me to pay for it.........

I can't say it looks any different...

let us know what happens with this info...

[applemacdude]

This is what I wrote to GC.


From their FAQ's
Q: Why do I have to be an existing customer to order a new Mac from your website?

A: Due to our Contract with Apple, we can only sell through our website to existing customers. Our store is open in Northport Alabama. You may visit our store for new Mac purchases. In addition, if you have any questions please call for information on new Macs, and price quotes.

Part of message

Look, you obviously broke the rules by even selling me the computer. you did not have your shipping terms on the site when I ordered, AND, you broke federal law and charged me for the item before it was shipped. I want to cancel my order due to the fact that I have never reieved it. Cooperate, or I will bring apple down on you, and put you out of business.



Accrcboy: statement says
Accrcboy: other charges: 10/18 10/17
Accrcboy: it shipped 10/28


Major NO-NO

[teabgs]

Originally posted by applemacdude
This is what I wrote to GC.


From their FAQ's
Q: Why do I have to be an existing customer to order a new Mac from your website?

A: Due to our Contract with Apple, we can only sell through our website to existing customers. Our store is open in Northport Alabama. You may visit our store for new Mac purchases. In addition, if you have any questions please call for information on new Macs, and price quotes.

Part of message

Look, you obviously broke the rules by even selling me the computer. you did not have your shipping terms on the site when I ordered, AND, you broke federal law and charged me for the item before it was shipped. I want to cancel my order due to the fact that I have never reieved it. Cooperate, or I will bring apple down on you, and put you out of business.



Accrcboy: statement says
Accrcboy: other charges: 10/18 10/17
Accrcboy: it shipped 10/28


Major NO-NO

no offense, but the way you say things can make a big difference. I'd say let your dad take care of this one man....

You don't need to be threatening yet...you gotta save some cards for later.

I suggest you check out The Art of WAr here's a free ebook of it (http://www.clearbridge.com/free_stuff.htm)

[applemacdude]

That was my dad. LOL He's like i am tired of this crap, waiting and then waiting more..Obviously hes less patient than me

[teabgs]

Originally posted by applemacdude
That was my dad. LOL He's like i am tired of this crap, waiting and then waiting more..Obviously hes less patient than me

haha! awesome.

you guys should read it together :p

[applemacdude]

I spoke with our UPS representative this morning about the situation with
your computer. I don't know if they are going to be of any help; they are
supposed to get back with me Monday and let me know something further. But
I understand your situation and want to help. This is probably going to end
up putting us out of business, but our good reputation and your satisfaction
is more important to us than anything else.

We are willing to provide you with a replacement machine, exactly like the
one you ordered. It will take a couple of weeks, most likely, as it would
be a BTO from Apple, but I expect you would receive it by Christmas. Let me
know if that's what you'd like to do.



That means I get my iMac!

[Stelliform]

Originally posted by applemacdude
This is probably going to end
up putting us out of business, but our good reputation and your satisfaction
is more important to us than anything else.



I am glad to hear that for you! I like that little jab in the end. But if it was going to put them out of business then they don't have to worry about their good name.

Anyway, in the end GC makes it right. Good for them! So folks, buy with confidence from GC, since I don't think that they want to go through this ever again!

[LethalWolfe]

Originally posted by cr2sh
I used to work 3rd shift at a UPS hub in the midwest, around 3:30am when its getting close to quitting time and there's only a few trucks left to load.. you'll see the employees crowded around a single trailor.. throwing boxes into it, laughing and just moving as fast as they can to get the job done. I would highly recommend that if you ever have a package that you care about, do not send it through UPS. I've seen Apple Cinema displays thrown into the back of trucks.. can you imagine?

I can't say FedEx is any better... but I know, they can't be much worse.

I have a friend who works the graveyard shift at a FedEx hub. "Package soccer" is not an uncommon thing.


Lethal

[pseudobrit]

Originally posted by LethalWolfe
I have a friend who works the graveyard shift at a FedEx hub. "Package soccer" is not an uncommon thing.


Lethal

We ship UPS from the small business that I work at. FedEx's time schedules are too erratic for us. Since the items we ship are quite fragile, we package the living hell out of them.

Usually the product is inside its standard box with extra padding, then the standard box inside a larger box with lots more padding.

Tape the living hell out of the outside box and you've got a relatively indestructable package. It's also bigger and less likely to be chucked around.

One time I sent a product out in an OEM box that I had laying around with the OEM fibre endcap packaging. It cost UPS $100 when the box came back -- the recipient refused it because it was so ripped up. Lesson learned.

[coolsoldier]

Kudos to GC for making it right. I know it's tough for a small business to eat costs like that, but it certainly speaks well of their business, and gives their customers confidence in their business.

I'm certainly glad to hear that this worked out well for you in the end, applemacdude.

[applemacdude]

After weeks of lusting for my dear old imac it is finally going to be delivered by FED EX tommorow morning. Even though it is a day late it is a small amount of time compared to the months i have been waiting. I want to give thanks to all the people who helped me. You all know who you are, so thanks I could have not done it without you!:)

[eyelikeart]

Finally!!!!

U will have to let us know how she is when u get her. ;)

[Powerbook G5]

I am really glad to hear that it has finally worked out for you. I hope you receive it defect free and have many years of enjoyment out of your new iMac. It definitely should be worth it after all you had to go through to finally get it.

[Backtothemac]

Good news Applemacdude. you will love it. That is one sweet system, so enjoy the hell out of it.