iPhone Warranty

[eggmclovin]

Hello everybody! Well my stupid friend dropped my brand new 3G yesterday and it landed face down on the street. I even had the Agent 18 case on it but lo and behold, that thing popped right off! I mean the minuet the phone hit the ground, the case exploded! Well anyway, I can't have my baby be all scratched up after only 2 days of having her, so my question is does anyone know a good excuse to tell the Genius bar people that my phone is broken so I can get a newer, less scratched phone? Thx

[tucker101uk]

I doubt it... You've dropped it and its scratched / busted....

Don't think they will buy any excuses!

[motoracer1486]

The warranty doesn't cover accidental damage, so the warranty wouldn't help your situation. When you say does anyone know a good excuse to tell the Genius bar people that my phone is broken so I can get a newer, less scratched phone? are you implying that you'd like to lie to them to try to get a new phone? Why do you deserve a new phone? You damaged it, why is that Apple's problem? Do you have any morals?

[Trajectory]

Does the phone still work? Did the glass crack? If it's just a few scratches, you won't be able to get a new one unless you buy it yourself.

[tucker101uk]

Even if its more than a few scratches - and the glass is cracked - its still the same answer...

[mlemonds]

Hello everybody! Well my stupid friend dropped my brand new 3G yesterday and it landed face down on the street. I even had the Agent 18 case on it but lo and behold, that thing popped right off! I mean the minuet the phone hit the ground, the case exploded! Well anyway, I can't have my baby be all scratched up after only 2 days of having her, so my question is does anyone know a good excuse to tell the Genius bar people that my phone is broken so I can get a newer, less scratched phone? Thx

fraud = good :(

search = better :rolleyes:

why delay the inevitable? if you are passing the phone around like a $10 hooker to all your friends, it is bound to show some wear and tear. who is dumber, your friend for dropping your phone, or you for giving him the opportunity?


hell, you will probably encounter more problems with the refurbs. (try searching for refurb problems)

[eggmclovin]

The phone is not broken it still works, it is just cosmetic damage, and I am a freak about cosmetic damage. I have gone through the replacement process with my old iPhone and know how it works. What I was trying to say was does anyone know a "problem" that the Genius bar will accept and then give me a replacement phone?

[mlemonds]

The phone is not broken it still works, it is just cosmetic damage, and I am a freak about cosmetic damage. I have gone through the replacement process with my old iPhone and know how it works. What I was trying to say was does anyone know a "problem" that the Genius bar will accept and then give me a replacement phone?

how long have you had the phone

[eggmclovin]

how long have you had the phone

Since Monday September 1st. So it's been less than a week.

[Randman]

Your carelessness and your friends' clumsiness are the problems. Then having the gall to come create a post how you scam a new phone after being a dumbass, :(

[mlemonds]

return it, pay the restock fee and buy a new one.

[eggmclovin]

Your carelessness and your friends' clumsiness are the problems. Then having the gall to come create a post how you scam a new phone after being a dumbass, :(
Woah, easy there. Didn't know I stumbled into Sunday school...:rolleyes:
But anyway, my friend more or less took my iPhone rather than me giving it too him. So can anyone answer my original question?

[eggmclovin]

return it, pay the restock fee and buy a new one.

That was my plan B, but I want to try the "problem with my phone way" way first. That way no restocking fee or activation fee.

[Trajectory]

So can anyone answer my original question?

You have several above, what "answer" are you looking for?

[mlemonds]

Woah, easy there. Didn't know I stumbled into Sunday school...:rolleyes:
But anyway, my friend more or less took my iPhone rather than me giving it too him. So can anyone answer my original question?

read my post.

that way you are not a scammer

[mlemonds]

That was my plan B, but I want to try the "problem with my phone way" way first. That way no restocking fee or activation fee.

do a search and see how many people have had problems with refurbs.

be a big boy and do what is right

[eggmclovin]

Well I'm not really looking for an answer rather than an excuse. Like "my phone crashes" or "it gets really hot when charging" stuff like that. I just want to know which one sounds more believable. Any other suggestions?

[mlemonds]

Well I'm not really looking for an answer rather than an excuse. Like "my phone crashes" or "it gets really hot when charging" stuff like that. I just want to know which one sounds more believable. Any other suggestions?

then use those excuses.

i dont believe there is a genius playbook for what is a legit complaint for a return and what isnt, just think of something that they can not prove wrong right in front of you.

[eggmclovin]

then use those excuses.

i dont believe there is a genius playbook for what is a legit complaint for a return and what isnt, just think of something that they can not prove wrong right in front of you.

Yes someone finally gets it! I just wanted some suggestions of problems that the Geniuses couldn't call me on in the store. If anyone has any others...

[motoracer1486]

Yes someone finally gets it! I just wanted some suggestions of problems that the Geniuses couldn't call me on in the store. If anyone has any others...

I can't believe you can actually come to a forum asking people to help you lie about some 'problem' with the phone so you can get a new one because you AND your friend are dumbasses. Do you ever take responsibility for your actions, or do you always try to lie your way out of things and let others take the hit?

[iToaster]

If you have a problem, they generally try to fix it first, so you can't claim it's a software issue as a simple restore would fix that. Hardware failures in small electronics are generally hard to fix, thus it can result in a replacement, but it is pretty hard to scam a hardware failure... you can't drop it in water because they'll know due to the indicators changing, you can manually break it because they'll definitely notice that, in fact, if you claim a problem they'll either call your bluff or say the problem was caused by your negligence and charge you for a new phone. Basically, not only is it a bad idea, I'm pretty sure it's also illegal.

[Trajectory]

Don't Feed The Trolls.

[eggmclovin]

I can't believe you can actually come to a forum asking people to help you lie about some 'problem' with the phone so you can get a new one because you AND your friend are dumbasses. Do you ever take responsibility for your actions, or do you always try to lie your way out of things and let others take the hit?

Well being a Junior in college at San Jose state, I have realized that life aint fair. It's an ugly world and im just tryin to survive. So big deal if Apple is out ONE iPhone. They can always make more. And who gets hurt in this process? :confused: Not me, not the Genius, and not Apple because their too busy counting all the money they have made off me and all the other iPhone owners.

[IgnatiusTheKing]

Yes someone finally gets it! I just wanted some suggestions of problems that the Geniuses couldn't call me on in the store. If anyone has any others...

No matter what "problem" you tell a Genius about, as soon as he/she sees your scratched-up phone, they're likely going to know you're trying to scam them. The best advice is to make your dumbass friend pay for a new one.

[eggmclovin]

If you have a problem, they generally try to fix it first, so you can't claim it's a software issue as a simple restore would fix that. Hardware failures in small electronics are generally hard to fix, thus it can result in a replacement, but it is pretty hard to scam a hardware failure... you can't drop it in water because they'll know due to the indicators changing, you can manually break it because they'll definitely notice that, in fact, if you claim a problem they'll either call your bluff or say the problem was caused by your negligence and charge you for a new phone. Basically, not only is it a bad idea, I'm pretty sure it's also illegal.

I seriously doubt they'll call my bluff. That would be stupid on their part for questioning the customer. I have replaced my old iPhone before, twice, and never have they called my bluff.

[motoracer1486]

Well being a Junior in college at San Jose state, I have realized that life aint fair. It's an ugly world and im just tryin to survive. So big deal if Apple is out ONE iPhone. They can always make more. And who gets hurt in this process? :confused: Not me, not the Genius, and not Apple because their too busy counting all the money they have made off me and all the other iPhone owners.

So as long as it's a big business, it's alright to be an underhanded scumbag? (I'm a junior in college as well, with higher morals and values than you will ever have)

[JML42691]

As much as I do not want to help you figuring it looks like you are trying to completely lie to Apple just to get a new phone, but one easy way is to check the screen for dead pixels, if there are a few then bring it in and ask for them to replace it, although I hope in your case they just take it for a week and just change the screen leaving all the scratches.

[eggmclovin]

Ohh man... you guys are fun to talk to. :rolleyes: Well I did learn something today, If you want something done, you gotta do it yourself. Peace :cool:

[motoracer1486]

Ohh man... you guys are fun to talk to. :rolleyes: Well I did learn something today, If you want something done, you gotta do it yourself. Peace :cool:

And I learned something too, there are always going to be as-sholes out there that think they always deserve something for nothing.

To add - I hope the Genius that helps you laughs in your face when you tell him you have an issue with your phone when it's all banged up.

[StoneColdSober]

Ohh man... you guys are fun to talk to. :rolleyes: Well I did learn something today, If you want something done, you gotta do it yourself. Peace :cool:

I have an idea. Take an ethics course at junior college.

[eggmclovin]

And I learned something too, there are always going to be as-sholes out there that think they always deserve something for nothing.

To add - I hope the Genius that helps you laughs in your face when you tell him you have an issue with your phone when it's all banged up.

Something for Nothing... good song by Rush. Oh and I know a few of the Geniuses there from my previous iPhone replacements and the work they did on my Macbook.

I have an idea. Take an ethics course at junior college.

Took ethics in high school. It was alright, got an "A" and a "B". Boosted my GPA!

[motoracer1486]

Something for Nothing... good song by Rush. Oh and I know a few of the Geniuses there from my previous iPhone replacements and the work they did on my Macbook.

Then why did you come here looking for answers if you know the Geniuses so well? Why not just ask them directly? :rolleyes: YOU ARE FOS :)

[eggmclovin]

Then why did you come here looking for answers if you know the Geniuses so well? Why not just ask them directly? :rolleyes: YOU ARE FOS :)

I don't know them personally and plus they still have to be professional. So if you think im FOS then whatever you say bud...;)

[Inukami]

Where are the cosmetic problems exactly? I'm sure you can get them replaced for cheap.

Ebay sells iphone parts like the bezel for $19, back case for $40, etc.

[motoracer1486]

Where are the cosmetic problems exactly? I'm sure you can get them replaced for cheap.

Ebay sells iphone parts like the bezel for $19, back case for $40, etc.

This guy doesn't want to pay for his mistake - he wants others to pay it for him.

[eggmclovin]

Where are the cosmetic problems exactly? I'm sure you can get them replaced for cheap.

Ebay sells iphone parts like the bezel for $19, back case for $40, etc.

Too much work. I like to say work smart not hard. And that is what I plan on doing. Plus my warranty is good for a year, so I can just get the whole phone replaced. And until September 15th I am still under the 14 day no questions asked return policy.

[Inukami]

Don't know if the 14day-no question asked works if you kinda ruin the product.

And the warranty doesn't cover these damages so good luck!

[IgnatiusTheKing]

Too much work. I like to say work smart not hard. And that is what I plan on doing. Plus my warranty is good for a year, so I can just get the whole phone replaced. And until September 15th I am still under the 14 day no questions asked return policy.

It's not "no questions asked" if you broke/scratched it. Be sure to come back and tell us how your scam works out. I hope they laugh at you.

[eggmclovin]

It's not "no questions asked" if you broke/scratched it. Be sure to come back and tell us how your scam works out. I hope they laugh at you.

Well that's why I'm going to the Genius bar to say there is a problem. BTW my appointment is at 4:20pm pacific time so I will defiantly report back to you guys once I get my replacement. ;)

[fandsw]

Well, next time I'm looking to hire someone and their resume says San Jose State they'll go straight to File 13 based on this guy's ethics........

[eggmclovin]

Well, next time I'm looking to hire someone and their resume says San Jose State they'll go straight to File 13 based on this guy's ethics........

Well good thing I don't plan on getting a job out in Alabama. I'm trying to stay within So Cal. (southern California for those who didn't know)

[IgnatiusTheKing]

Well that's why I'm going to the Genius bar to say there is a problem. BTW my appointment is at 4:20pm pacific time so I will defiantly report back to you guys once I get my replacement. ;)

I doubt you'll be back, unless it's to bitch about how "rude" Apple's employees are once they refuse to replace the phone you (your friend) messed up. No matter what problem you have, if your phone is really scratched up, they are going to refuse you. Hopefully, they'll prove your fake problem is a lie, first.

[motoracer1486]

Don't know if the 14day-no question asked works if you kinda ruin the product.

And the warranty doesn't cover these damages so good luck!
Return/Refund Policy:
If the equipment you purchased does not meet your expectations, simply return it either to a store or by mail within 30 days from the date the equipment was purchased or shipped. Refunds will be applied to the original payment method. Gift cards and ringtone cards are not returnable. Any rebate associated with the returned equipment will be voided.

Returns/exchanges must be like new, with all original packaging, accessories, manuals and proof of purchase.
Looks like he's SOL :D

[eggmclovin]

I doubt you'll be back, unless it's to bitch about how "rude" Apple's employees are once they refuse to replace the phone you (your friend) messed up. No matter what problem you have, if your phone is really scratched up, they are going to refuse you. Hopefully, they'll prove your fake problem is a lie, first.

Maybe my description was harsh. It's not like the phone was stomped on and thrown in the street. It was dropped and my case flew off once it hit the ground. The scratches are mostly around the headphone jack, corners, and some on the chrome. The screen is still fine. Plus the phone is black so its hard to see the scratches.

[eggmclovin]

Return/Refund Policy:

Looks like he's SOL :D

Like I've said before, that's why im going to the Genius bar. Can't you guys listen?

[motoracer1486]

Maybe my description was harsh. It's not like the phone was stomped on and thrown in the street. It was dropped and my case flew off once it hit the ground. The scratches are mostly around the headphone jack, corners, and some on the chrome. The screen is still fine. Plus the phone is black so its hard to see the scratches.

Then put the case back on so you can't see the scratches and stop bitching about it. WOW! :rolleyes:

[eggmclovin]

Then put the case back on so you can't see the scratches and stop bitching about it. WOW! :rolleyes:

Well sorry to say but that's not good enough. I still know the scratches are there so I will go get a replacement. And I'll pick up a new case too because the one I had was complete crap! (it was the Agent 18 for those who want to know)

[motoracer1486]

Well sorry to say but that's not good enough. I still know the scratches are there so I will go get a replacement. And I'll pick up a new case too because the one I had was complete crap! (it was the Agent 18 for those who want to know)

If you're so sure you'll get a replacement (as you suggested in the above quote), why did you bother wasting your time asking about how to scam your way into getting a new one?:confused:

I'm done with this thread. As I said previously, I hope the Genius laughs in your face when you try to pull your scam on him :)

[eggmclovin]

If you're so sure you'll get a replacement (as you suggested in the above quote), why did you bother wasting your time asking about how to scam your way into getting a new one?:confused:

I'm done with this thread. As I said previously, I hope the Genius laughs in your face when you try to pull your scam on him :)

Love you too!!! Plus its so fun to talk to you guys and hear you people get so damn upset! Is this forum all women or what?!!?! Peace out homies :p

[IgnatiusTheKing]

Well sorry to say but that's not good enough. I still know the scratches are there so I will go get a replacement. And I'll pick up a new case too because the one I had was complete crap! (it was the Agent 18 for those who want to know)

You can probably get the case replaced free because it shouldn't just break like that, but you probably won't get a new iPhone.

[eggmclovin]

You can probably get the case replaced free because it shouldn't just break like that, but you probably won't get a new iPhone.

The case was very poorly designed and will be returned for something better. The phone will also be swapped for a new one. ;) I'll try to report back later after my appointment.

[jason72780]

I dont know if they teach geography at San Jose State, but San Jose is not in "So. Cal."

[StoneColdSober]

I dont know if they teach geography at San Jose State, but San Jose is not in "So. Cal."

Well clearly the OP didn't learn anything from any classes he took (assuming he took geography). He claims to have received an A and B in ethics. Based on his desire to lie to and scam Apple to fix what is so clearly his fault, he learned nothing from his ethics course as well as learning nothing about honesty and integrity as he was growing up.

[bmcgrath]

Thats really bad form if you got something replaced because of your wrong doing. It was your mistake. You should just live with it.

I'd say tough ****** buddy! but you seemed to have scammed Apple nicely....

[VenusianSky]

your only chance is to pull off some serious social engineering and make the mac genius feel like you are his/her new best friend. Personally I think you should make your buddy cough up the cash to pay for yours or sell it on eBay. You should be able to get something decent for it considering the condition. Good luck on the scamming.

[jason72780]

Good point. On my 1st gen iphone, I dropped it while drunk and cracked the screen. I lived with it no problem until my battery started acting up. I stayed with the geniuses for a good while showing them that my battery was going dead in just a few hours and they replaced it. I didnt want it replaced due to a cracked screen and eggmclovin wants it replaced due to a few scratches. He really needs to grow up and learn, yes, life isnt fair but you take the cards your dealt and due the best with them. Join the military and as soon as you are being shot at youll learn there are more important things in life than a few scratches on an iphone. Sorry for the rant, but im a little drunk(seems to be a pattern) and dudes complaining and cockiness set me off.