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idude
May 13, 2004, 10:45 PM
Hey

This evening, i tripped over the power cord of my 12 powerbook and it fell about 6 inches. The case around the battery it completely bent... The computer starts up, like i can hear the fan but the screen is completely black. Any suggestions before i bring it too apple? :(

mikeyredk
May 13, 2004, 11:37 PM
they will charge you if ur courageous enough u could try some surgery but other then that pay up

thehuncamunca
May 13, 2004, 11:41 PM
if you can try to bend the metal back so that when apple looks at it they won't suspect that it fell

and obviously don't tell them that it fell

Hey

This evening, i tripped over the power cord of my 12 powerbook and it fell about 6 inches. The case around the battery it completely bent... The computer starts up, like i can hear the fan but the screen is completely black. Any suggestions before i bring it too apple? :(

dopefiend
May 13, 2004, 11:43 PM
if you can try to bend the metal back so that when apple looks at it they won't suspect that it fell

and obviously don't tell them that it fell

Sounds like a good plan.

Other.au
May 14, 2004, 12:39 AM
I had the EXACT same thing happen to me.

You should see if the damage inside appears superficial, in which case the problem is likely to be your harddrive.
The only thing that happened to my comp was that the case needed to be replaced as the monitor would fall off soon unless fixed - the components inside were fine.

I managed to get it fixed for 300 AUS with a completly new case including installation fees. A bargain if i do say so myself. I dont think u will be so lucky tho.

I suggest you look at ebay and go to local apple stores to see if you can get an old slightly scratched case and thatll save you about 1000 dollars (aus).

Good luck.

Mord
May 14, 2004, 01:54 AM
it fell about 6 inches.(

that should be covered by apple seeing as it only fell 6 inches ive droped my mates Tibook 3 foot with no damage

JFreak
May 14, 2004, 02:37 AM
does anybody know if there is a distance that apple warrants the laptops to handle without damage? there should be one, i think, and most consumer electronics are said (by manufacturer) to be ok oif they dropped from "regular table height" or lower. cell phones should take even more abuse, since they usually drop from almost two meters, and at least nokia warrants this. (not the display, naturally. everything else.)

iGav
May 14, 2004, 04:12 AM
that should be covered by apple seeing as it only fell 6 inches ive droped my mates Tibook 3 foot with no damage

why should Apple cover a product for people that drop it or damage it??

applejack
May 14, 2004, 06:49 AM
why should Apple cover a product for people that drop it or damage it??

Well, because the product should handle "normal use" and continue to function. For a portable computer, normal use is going to include the occasional drop of some reasonable distance. (If we were talking about a desktop that fell off the edge of the desk, I wouldn't call that normal use).

However, the fact that this one fell far enough to dent the casing makes me think it's going to be tough to get covered..

JFreak
May 14, 2004, 07:04 AM
6 inches (15cm?) should be within "normal use", in my opinion. it's scary if powerbooks really bend if they drop this little... they just can't be so fragile!

Mantat
May 14, 2004, 07:15 AM
And how the hell is Apple supposed to know the height from which you drop your PB?There is no way to control it so its pointless.

As a matter of fact, PB are very resistant and I cant understand how a drop of 15cm could manage to bend something unless it fall on a very hard and sharp surface...

There was a guy here a few months ago who told us about his PB droping from the stairs. The computer was fine, except for a few scratch on the case. So PB ARE resistant...

jxyama
May 14, 2004, 07:27 AM
6 inches (15cm?) should be within "normal use", in my opinion. it's scary if powerbooks really bend if they drop this little... they just can't be so fragile!

it's an accident. apple covers defects.

the fact a computer may not handle a fall of any height is not a defect. laptop manufacturers shouldn't be held to make laptops to handle falls. it's not a "normal" use because it's not part of intended functions of laptops. just because it happens doesn't make it "normal" use.

if such was the case, should small form factor cell phones carry "warranty" against losses? because smaller phones get lost more often than bigger ones? no, it's your fault if you lose it. cell phone was not made to be lost, even though because it's so small, it does get lost.

this is why you insure things. apple offers warranties, not an insurance.

reaper
May 14, 2004, 07:51 AM
it's an accident. apple covers defects.

the fact a computer may not handle a fall of any height is not a defect. laptop manufacturers shouldn't be held to make laptops to handle falls. it's not a "normal" use because it's not part of intended functions of laptops. just because it happens doesn't make it "normal" use.

if such was the case, should small form factor cell phones carry "warranty" against losses? because smaller phones get lost more often than bigger ones? no, it's your fault if you lose it. cell phone was not made to be lost, even though because it's so small, it does get lost.

this is why you insure things. apple offers warranties, not an insurance.

Exactly. Apple should not be held responsible for covering accidents. However, while on the topic of insurance. You may want to look into your home owner's/renter's insurance because there is usually an extra add-on you can get to cover things like this. I know that I have my renter's insurance configured in such a way that even if I spill coffee on my computer they will give me the cash to buy a new one. Might be worth looking into.

- reaper

Celeron
May 14, 2004, 08:42 AM
Its for situations like this that I got myself $2000 of computer insurance. Only cost me $64 for a year of coverage with no deductable. Covers theft, fire, accidental damage, environmental hazards, all sorts of stuff.

www.safeware.com

Giaguara
May 14, 2004, 08:55 AM
Compared to a powerbook that got damage when it fell 6 inches, my friend's ibook seems a lot luckier. It feel 14 feet (over 4 meters) and it kept working.
The wooden floor got a hole where the ibook hit it.

I'm hope it's something easy to fix thought .. take care

iBook
May 14, 2004, 09:03 AM
Its for situations like this that I got myself $2000 of computer insurance. Only cost me $64 for a year of coverage with no deductable. Covers theft, fire, accidental damage, environmental hazards, all sorts of stuff.

www.safeware.com

Thanks for the link. Have you or do you know of anyone who has filed a claim that was actually paid?

After having dropped my PowerBook a few years back, I asked my Allstate agent about computer insurance when I bought my new iBook a few months back.

He said he could not offer me a policy for accidental damage. Apparently the stats show that whenever someone wants a new computer, the likelihood of "accidental damage" increases. :rolleyes:

Celeron
May 14, 2004, 09:25 AM
I just got my Powerbook at the end of March, so I haven't had any problems with it. And I hope I never do. If you do a search on the forum for Safeware I think there's a few people who have dealt with them.

invaLPsion
May 14, 2004, 11:06 AM
If you have a laptop, it should be insured, period.

The first thing I did when I received my 17 inch powerbook was to take out a $3000 plan on it. The prices are very reasonable. :)

virividox
May 14, 2004, 11:16 AM
man thats bad luck but the warranty is for manufacturing defects not bad luck

dvdh
May 14, 2004, 11:26 AM
Compared to a powerbook that got damage when it fell 6 inches, my friend's ibook seems a lot luckier. It feel 14 feet (over 4 meters) and it kept working.


Ya, the ibooks can take the abuse. I know a guy at school who dumped his ibook 12 off of the top of his SUV. It survived fined. I think, though, that was the last time that he forget his computer on the roof before driving away . . .lol. You don't get that lucky every time.

iGav
May 14, 2004, 12:04 PM
it's an accident. apple covers defects.

the fact a computer may not handle a fall of any height is not a defect. laptop manufacturers shouldn't be held to make laptops to handle falls. it's not a "normal" use because it's not part of intended functions of laptops. just because it happens doesn't make it "normal" use.

if such was the case, should small form factor cell phones carry "warranty" against losses? because smaller phones get lost more often than bigger ones? no, it's your fault if you lose it. cell phone was not made to be lost, even though because it's so small, it does get lost.

this is why you insure things. apple offers warranties, not an insurance.

spot on.... ;) saves me having to explain. heheh :p

Sun Baked
May 14, 2004, 12:17 PM
If you wanted a machine that would handle a bit more abuse, you should have gotten the iBook G4.

While the PowerBook 12 has a better looking case and is lighter, it's case is also less resistant to abuse. The Aluminum will bend, ding, crack and tear far more easily than the plastic in the iBooks.

But like the iBook the PowerBook 12 has a repairable LCD screen, this means quite a bit when somebody sits on the machine (or falls off their lap) and cracks the screen.

Much less expensive to replace the LCD display than the entire LCD assembly like they have to in the PB15/17.

---

It's unfortunate that the damage will be a significant portion of the cost of the machine right now, depending on which repair tier it falls into.

oldschool
May 14, 2004, 05:49 PM
don't you mean to say that your car got broken into and your powerbook stolen? And now you have to go through insurance and get your computer fixed???

KIDDING :D

Hey

This evening, i tripped over the power cord of my 12 powerbook and it fell about 6 inches. The case around the battery it completely bent... The computer starts up, like i can hear the fan but the screen is completely black. Any suggestions before i bring it too apple? :(

Abstract
May 14, 2004, 06:30 PM
I got my 12" PB covered under home insurance for about $13 US dollars per year, and it covers everything.

LimeiBook86
May 14, 2004, 10:37 PM
My older brother sat on my 12'' PowerBook when i put it down on a chair for a second. He sat on it when the PowerBook was sideways, I thought the screen was cracked for sure. Turns out it was just fine! The battery is a tad lose but it doesn't effect performance. :)

Good ol' PowerBook ;)

mms
May 15, 2004, 12:58 PM
Ya, the ibooks can take the abuse. I know a guy at school who dumped his ibook 12 off of the top of his SUV. It survived fined. I think, though, that was the last time that he forget his computer on the roof before driving away . . .lol. You don't get that lucky every time.
Why would anyone put their computer on the roof of an SUV?

kylos
May 15, 2004, 03:49 PM
A 6 inch inch drop can be the equivalent of a much greater drop if it has an initial velocity. Tripping over your power cord can get your pb moving quite a bit faster than simply dropping it from 6 inches.

My ibook has gotten a bit of rough treatment itself in the last few days due to the clods I'm living with at school. :) One guy was leaning on the top of my ibook as it was laying closed on the table. It took immense effort to restrain from killing him. Another guy knocked it off a chair. That one I can almost forgive. But leaning on a laptop? Never.

locopano
May 16, 2004, 12:04 AM
it couldbe the LCD conector to the screen.Ihad a friendthat dropped his and it ended up being the connection in the screen that stuffed up.

Not sure how to check the connections but maybe you know??

Ph4lynx
May 16, 2004, 01:14 AM
I experienced the exact same thing as you did. While working on some homework one night i was walking around my room when i tripped over the cord for my 12" powerbook, which happened to be off at the time. I then went to turn it back on and I had the exact same symptoms that you have.
I called apple the first thing next morning (as i needed it to make a presentation asap) and they told me to take it to 4th Dimension Computers in Olympia WA. I took it to them as directed and they told me i would have it within two days. A month and 100,000 bad excuses later they told me they would have to send it from their store back to apple. Apple has the notebook for one day, they diagnose the problem correctly as a short within the speaker system caused when i dropped it, and they send it to me overnight shipping the next day covered under my complimentary applecare. I now have it and love it. Our situations sound almost exactly the same. The only 2 tips i could offer are NEVER to do buisness with 4th Dimension Computers and to tell apple the whole story, if what they did for me is any indication they will probibly fix it free of charge (as long as it is still under applecare)

Good Luck,
Emerson

mj_1903
May 16, 2004, 02:00 AM
Surprising the amount of damage done from that.

I remember pulling my old 12" PBook off a table via the power-cord accidentally and no damage was sustained.

Just a hint. Get another screen and plug it in. If something appears, its probably the display connector loose.

win_convert
May 16, 2004, 08:05 AM
you would put stuff on the roof of the car when you need your hands free to unlock the doors, put stuff in etc. Do it all the time.

4dcomputers
Jul 14, 2004, 07:43 PM
The following is from 4th Dimension Computer. We only had difficulty of the nature described by Ph4lynx with one customer's system during the time frame stated. The following listed events are believed to be those to which Ph4lynx is referring.

In all fairness to Ph4lynx's representation of events, I will add a few points.

On 4/2/04, a Friday, the customer dropped off the system at our store. At the time of leaving the system, our shop turn-around time was 5 business days due to a heavy schedule. Each customer is informed of this. The stated 2 day turn-around time Ph4lynx is quoting could not have come from our shop during the time stated. If our schedule had been normal, it still would have been no earlier than the following Wednesday, and that does not include shipping time for parts from Apple, if required.

The information that the unit had been dropped was not on the customer-signed service order. What was included was that the system wouldn't boot, that Applecare had diagnosed bad RAM and a bad airport card, and that an Apple Case number had been logged reporting the problem. Our service order is presented to each customer for approval and signature prior to any work, as with any repair business. The fact that the system was not booting when it arrived is far more significant a problem than a short in the speaker system.

Our shop follows published Apple diagnostic procedures, the same as Apple. In accordance with this, and in accordance with our turn-around time stated when Ph4lynx signed and agreed to have the work done, we had a diagnosis on 4/8/04. The indicated problem causing the failure to boot, according to our diagnostics, was a logic board. A further issue was caused by damage to the internal airport card antenna that had apparently happened during a prior disassembly NOT at our shop. The customer approved the non-warranty portion of the repairs for the damaged airport card antenna, and the order for parts was submitted the same day, 4/8/04, a Thursday. So, with Apple's normal shipping, we would have had the parts on Monday, 4/12/04 at the EARLIEST.

As events happened, Apple's GSX system listed the logic board as backordered. This service order was followed, and we were aware of the backorder. The customer called 4/14/04, Wednesday, to inquire about the status of the repair. We informed him of the backorder. He was extremely unhappy on the phone, and made this quite known. Unfortunately, even though we are an Apple service provider, we have no recourse with Apple in the case of a backorder. In fact, the customer has a greater degree of recourse in solving these problems through the Customer Satisfaction system with Apple. We did, however, contact the Apple service provider above us to inquire about the backorder. They confirmed it as well, had no recourse, and the GSX system provided no ETA.

The customer spoke with Apple about the delay. Apple shipped out a board overnight to our location. Our store has no information on why Apple listed the board as backordered when they were able to do this for the customer. The new logic board, though indicated by Apple diagnostics, did NOT alleviate all of the problems. We did get the system booting, but were still left with an optical drive problem and the mentioned speaker issue (which we discovered once the system was booting). At this point, and in light of receiving numerous calls from the customer regarding the perceived delay, we gave the customer the option of continuing diagnosis or coverting the order to a mail-in for Apple to handle directly. This was on 4/15/04, Thursday.

The customer gave us an answer on 4/16/04 that he wished us to reassemble the system and covert it to a mail-in for Apple. This call came in at nearly 3 pm and too late to ship that day. The next shipping day using Apple's normal shipping options available to us was Monday. The unit was converted to a mail-in on 4/16/04 and then shipped on 4/19/04. At that point, the handling of the system was completely out of our control.

Our next contact regarding this repair was with Apple on 4/26/04. Apple called 3 times that day. The customer had asked Apple if the unit could be shipped directly to him. Apple called us to verify that nothing else was outstsanding on the service order. We confirmed that the unit was clear with us. They informed us that they would ship it directly to him. However, the last call to us on 4/26/04 was Apple informing us that they could NOT ship the unit directly to the customer, that this was against their policy. They told us they were shipping it to us and to have the customer pick it up.

The unit was shipped to us from Apple, the customer was informed of the arrival, and the unit was invoiced out of our store on 4/28/04. The invoicing was simply for record keeping purposes.

Unfortunately, it's clear that Ph4lynx has made a decision regarding our business. However, the characterization made of our business in a public forum was less than complete, and not entirely fair in our view.

Yes, the customer's repair took quite some time. Far longer than the 2 days he stated. However, if the above text is read, we did not cause any undue delays due to our customer service or business practices. Most of the delays were either caused by misunderstanding in turn-around time, lack of weekend shipping for normal Apple warranty service, and the backorder on the logic board. If however, the customer believes we were at fault, we apologize.

We understand the customer's frustration, and share it in some of the process elements. There is absolutely nothing for us to gain, and everything to lose, through a delay like this. Had we legitimately made an error that caused this customer's delay, we would have tried to make it right with the customer. The circumstances that caused the problems in this case were out of our control.

We make every effort to provide excellent and fair repair service to all our customers within the constraints of the Apple warranty. We also follow Apple's instructions in situations where they make a decision to except portions of their warranty.

Perhaps this post will provide some additional information and understanding of the full events that lead to Ph4lynx's decision to not do business with us.

Sincerely,

4th Dimension Computers Management

Sun Baked
Jul 14, 2004, 08:13 PM
...The information that the unit had been dropped was not on the customer-signed service order. What was included was that the system wouldn't boot, that Applecare had diagnosed bad RAM and a bad airport card, and that an Apple Case number had been logged reporting the problem. Our service order is presented to each customer for approval and signature prior to any work, as with any repair business. The fact that the system was not booting when it arrived is far more significant a problem than a short in the speaker system...

Sincerely,

4th Dimension Computers ManagementThen he was quite lucky all he lost was some time instead of a big wad of cash.

Timelessblur
Jul 14, 2004, 11:18 PM
personly I would exect apple to cover it because a 6inch fall is within the amount of force a laptop will take from normal ware and tare. Lets face it laptop are potible so they are going to be bump and bang around in transport. Move and set down on table. Now think you put you laptop in a bag to get on the bus and it going to get bumped by people. Or like me you are running to class and it going to take jars from that. Put it in a car and you have to slam on the brakes the bag is going to fly off the sit into the dash board.

Just food for though. I think believe should be design to take some banging up from the fact that they move a lot more than a tower

tsk
Jul 14, 2004, 11:46 PM
And how the hell is Apple supposed to know the height from which you drop your PB?There is no way to control it so its pointless.

As a matter of fact, PB are very resistant and I cant understand how a drop of 15cm could manage to bend something unless it fall on a very hard and sharp surface...


It wouldn't be that hard for them to have a shock sensor in there (they are just devices that turn a color if a certain jolt is felt). I've seen these on shipping crates (for expensive delicate items) so you can tell just how rough UPS was with your equipment.

Fact is, I wouldn't be suprised if there was such a device in the laptop.

As far as the distance, I think it depends on what side it hits. If you just lift it up 6" I doubt it would do anything, but if you drop it 6" on it's side I can see some damage.