Apple Details Snow Leopard 'Up-to-Date' Program [Archive]

MacRumors

Jun 16, 2009, 03:12 PM

http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com/2009/06/16/apple-details-snow-leopard-up-to-date-program/)

Apple today announced the details of its Mac OS X Snow Leopard Up-to-Date Program (http://www.apple.com/macosx/uptodate/), which allows U.S. customers who purchased or will purchase a qualifying Mac after June 8th, 2009 with OS X Leopard installed to upgrade to OS X Snow Leopard upon its September release for a shipping and handling fee of $9.95 plus tax. Similar programs are available in a number of other countries. While Apple announced general information related to the program in its initial press release (http://www.macrumors.com/2009/06/08/mac-os-x-10-6-snow-leopard-shipping-in-september-29-for-leopard-users/) covering Snow Leopard's launch, today's update provides full details for customers looking to upgrade.

Apple has provided lists of new (http://www.apple.com/macosx/uptodate/macosx-upgrade-qualifying-new-macs.html) and refurbished (http://www.apple.com/macosx/uptodate/macosx-upgrade-qualifying-refurbished-systems.html) Mac that qualify under the program, which requires customers to submit their completed order forms within 90 days of purchase or by December 26th, 2009, whichever is earlier. Customers who have multiple qualifying Macs on a single invoice may purchase an upgrade kit for each system as a cost of $9.95 for each system or purchase a single upgrade kit for $9.95 and request additional "Right to Copy" licenses at no charge. Regardless of the method chosen, the total number of licensed upgrades may not exceed the number of qualifying systems on the invoice.

Apple is also offering a similar program for customers purchasing Xserves who wish to upgrade to OS X Snow Leopard Server. The Snow Leopard Server program also costs $9.95 plus tax for each upgrade kit, and an upgrade kit is required for each qualifying machine for which an upgrade is requested.

Article Link: Apple Details Snow Leopard 'Up-to-Date' Program (http://www.macrumors.com/2009/06/16/apple-details-snow-leopard-up-to-date-program/)

AET10

Jun 16, 2009, 03:15 PM

But it's $29.95 for everyone else, right? Because if that holds true, that's a heck of a bargain.

yoppie

Jun 16, 2009, 03:20 PM

But it's $29.95 for everyone else, right? Because if that holds true, that's a heck of a bargain.

It's $29 for those who have Leopard. If you're running Tiger, you have to buy the Mac Box Set.

Bubba Satori

Jun 16, 2009, 03:21 PM

But it's $29.95 for everyone else, right? Because if that holds true, that's a heck of a bargain.

That is a good deal. Engadget says the free W7 upgrade for pc buyers is going to be announced on the 26th. My boss say's it going to be announced on the 22nd.

H$R

Jun 16, 2009, 03:24 PM

morespce54

Jun 16, 2009, 03:30 PM

How will they know that I have Leopard on my system?

I mean if I install it over my current Leopard installation then it knows it. But what if I upgrade my MacBook with a newer hard drive which is blank. Do I first have to install Leopard? (which wouldn't really make any sense).

There wouldn't really be away to check if I bought my MacBook with Leopard (only if the look at my receipt I guess)

My bet (or wish) is they will offer an update-only DVD for $29.99 so you wont' be able to install the OS unless you have 10.5 already installed on your machine. In which case, they will also offer a full 10.6 DVD for $129.99...

my 2 ¢

TuffLuffJimmy

Jun 16, 2009, 03:33 PM

Hooray! I get Snow Leopard for just 10 bucks!

JFreak

Jun 16, 2009, 03:34 PM

Up-to-date discs have always been upgrade-only, because they're meant for people that have purchased a Mac very recently. They think that upgrade is all that is needed. They're wrong, of course...

Durnaurion

Jun 16, 2009, 03:37 PM

My bet (or wish) is they will offer an update-only DVD for $29.99 so you wont' be able to install the OS unless you have 10.5 already installed on your machine. In which case, they will also offer a full 10.6 DVD for $129.99...

No, I don't think so. Maybe the Install-DVD only works on those systems which were shipped with Leopard installed. That of course would be bad for those who upgraded their machines to Leopard...

PBUser167

Jun 16, 2009, 03:41 PM

No, I don't think so. Maybe the Install-DVD only works on those systems which were shipped with Leopard installed. That of course would be bad for those who upgraded their machines to Leopard...

The install will probably just want you to insert a Leopard Disk to prove you have it before it will do a clean install. It is easy to solve this way without making you install the OS to then do an upgrade.

notnek

Jun 16, 2009, 03:41 PM

My bet (or wish) is they will offer an update-only DVD for $29.99 so you wont' be able to install the OS unless you have 10.5 already installed on your machine. In which case, they will also offer a full 10.6 DVD for $129.99...

my 2 ¢

think about the iLife '09 up-to-date program ($9.95 as well). it was a full install disk (you didn't have to have an older version installed).

Stella

Jun 16, 2009, 03:44 PM

yetanotherdave

Jun 16, 2009, 03:44 PM

Anyone else having trouble verifying? I bought a MBP on the 10th, but the page says

Please correct the fields marked in red.

Date of Purchase

this page (https://selfsolve.apple.com/GetWarranty.do) confirms they agree with me on the date of purchase.

H$R

Jun 16, 2009, 03:45 PM

errol

Jun 16, 2009, 03:57 PM

This almost makes up for my new MBP not having SATAII.

kornyboy

Jun 16, 2009, 04:02 PM

bytethese

Jun 16, 2009, 04:05 PM

I just bought a new 13" Macbook Pro on Sunday and was able to qualify my system. :)

*patiently waits until Sept*

Edit: I just got the email confirming my Up-To-Date order and it shows an actual shipping date now for Snow Leopard, Sept 25th.

robinp

Jun 16, 2009, 04:06 PM

I bought a new MacBook Pro 13" on the 14th and it is telling me I have a problem with the date. Annoying.

Anyone else having trouble verifying? I bought a MBP on the 10th, but the page says

this page (https://selfsolve.apple.com/GetWarranty.do) confirms they agree with me on the date of purchase.

kenboy127

Jun 16, 2009, 04:07 PM

if the $9.95 is just shipping costs, why cant we just pick it up for free in the store??

wackymacky

Jun 16, 2009, 04:09 PM

What about non-us customers?

"Apple today announced the details of its Mac OS X Snow Leopard Up-to-Date Program, which allows U.S. customers who purchased or will purchase a qualifying Mac after June 8th, 2009 with OS X Leopard installed to upgrade to OS X Snow Leopard upon its September release for a shipping and handling fee of $9.95 plus tax."

When Leopard cam out I got the upgrade for ~$20.00 NZD i.e 10 bucks US from the New Zealand Apple home page. Perhapps you'll be able to do the same?

Diode

Jun 16, 2009, 04:13 PM

Huh that "September" ship date seems to be typical Apple ... September 25th .. IE last week of September

wackymacky

Jun 16, 2009, 04:17 PM

Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

Man, Apple really wants everyone to update to Snow Leopard. I wonder what's in it for them. They really are pushing this one hard.

What do you mean? It's standard for apple to offer a up-to-date programe.

(Microsoft sometimes does the same. They did with mac:Office '08)

darkpaw

Jun 16, 2009, 04:17 PM

Anyone else having trouble verifying? I bought a MBP on the 10th, but the page says ["date of purchase" is invalid].
Yeah, me too. I've been getting that all day. Doesn't seem to recognise any date I enter. I'm in the UK, if that helps.

arkmannj

Jun 16, 2009, 04:17 PM

How will they know that I have Leopard on my system?

I mean if I install it over my current Leopard installation then it knows it. But what if I upgrade my MacBook with a newer hard drive which is blank. Do I first have to install Leopard? (which wouldn't really make any sense).

There wouldn't really be away to check if I bought my MacBook with Leopard (only if the look at my receipt I guess)

I have Leopard (family pack) but I'm hoping it's an 'on your honor' system so we don't have to jump through needless hoops.

otherwise I'd hope they would just have you put your old Leopard DVD in for a second to verify.

Edit: second thought, they mey just be banking on the fact that if you meet the hardware requirements that there's a dang good chance it came with Leopard or that you bought it. (just to go along with the 'on-your-honor' method)

angemon89

Jun 16, 2009, 04:18 PM

As a student dev, I should be getting SL for free right?

rth231

Jun 16, 2009, 04:18 PM

With iLife 09, the update cutoff was for purchases after March 8th. Even though I bought my Macbook 4 months before then (and even though I had Applecare with the purchase date registered), you could still enter your serial number and the day of the cut off and it worked.

Anyone have any luck with Snow Leopard? I bought my unibody Macbook December 08... I dont wanna sound cheap, I'll pay the $29 if it doesnt work... but hey, if it does...

I'm gonna try my serial number when I get home...

arkmannj

Jun 16, 2009, 04:20 PM

if the $9.95 is just shipping costs, why cant we just pick it up for free in the store??

My guess would be that they will say it still cost to ship it there and have employees get it for you etc...

and they don't say it, but I bet the 9.95 is helping pay for the physical materials of the disc, box, etc. so they can atleast break even on that.

robinp

Jun 16, 2009, 04:21 PM

https://input.media.euro.apple.com/uk/uptodate/macosx/

I haven't completed it because I haven't got my credit card to hand, but seems to work

diazj3

Jun 16, 2009, 04:21 PM

Perhaps someone here knows how this usually works

In my household there are 4 macs: 3 of them running leopard + 1 running tiger. All of them are running iLife+iWork '08... Once Snow Leopard comes out, I'd like to upgrade all of them at the lowest cost possible...

Is it possible that Apple releases a MacBoxSet / FamilyPack that contains the Snow Leopard + iLife 09 + iWork 09 upgrades for 5 computers in the household? (assuming they already run Leopard)

Or, would the Tiger upgrade MacBoxSet work in computers running leopard, in case they release a 5 license Family pack?

If not... how's this?

Snow Leopard is a new OS, right? so once I install Snow Leopard in any mac, the Leopard DVD copy I used to upgrade that mac is now free to use to upgrade any other mac using Tiger, or sell it on eBay... am I right?

Thanks for your thoughts...

2.73 Kelvin

Jun 16, 2009, 04:25 PM

[QUOTE=Stella;7834741]What about non-us customers?

Hi ya'll

This my first post ever...:)

Selected customers in Europe will pay £7.95 to put the icing on the big cat!

http://www.apple.com/uk/macosx/uptodate/

Peace

TuffLuffJimmy

Jun 16, 2009, 04:27 PM

I cleaned up my bedroom yesterday (I went through three garbage bags!) and I found ten dollars in change and two Apple gift cards, which I assumed to be worthless. Well, I checked them out on the Apple Store site and I had $25! So I grabbed an Up-to-Date disk. It was only after I checked out that I realized I wouldn't be getting it until September. :(

NinjaHERO

Jun 16, 2009, 04:32 PM

This is such a nice deal. Way to go apple.

JPS

Jun 16, 2009, 04:36 PM

The link "U.S. Customers" only takes me to an "empty cart" page. Is there a way around this?

AmpCoder

Jun 16, 2009, 04:42 PM

The link "U.S. Customers" only takes me to an "empty cart" page. Is there a way around this?

Try this link:

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MC204Z/A

mikelcroft

Jun 16, 2009, 04:45 PM

sweet, I knew being impulsive in buying an iMac last Sunday wouldn't be a bad thing. :D Already saving money. lol

Keeval

Jun 16, 2009, 04:50 PM

Yeah, me too. I've been getting that all day. Doesn't seem to recognise any date I enter. I'm in the UK, if that helps.

Ditto for me... I posted in another thread about it before this one appeared. I'm glad it's just not me then.. it's probably some kind of bug on the page or with the data they have. Hopefully they can fix it soon.

bhurdscu

Jun 16, 2009, 04:50 PM

Try this link:

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MC204Z/A

When I clicked on the link from the up-to-date page (on my new Mac) and signed into the apple store, it took me to an empty shopping cart as well. The strange thing was that when I tried the same link on my old Mac it was able to show me the up-to-date software in the shopping cart. What gives?

It's all good though because the link suggested above worked fine. I was able to add the software from my new Mac. Thanks for the tip!

JPS

Jun 16, 2009, 04:59 PM

Thanks! That worked.

sam10685

Jun 16, 2009, 05:10 PM

That is a good deal. Engadget says the free W7 upgrade for pc buyers is going to be announced on the 26th. My boss say's it going to be announced on the 22nd.

29.99 isa deal but the low price tells me it wont be a HUGE upgrade... :eek:

inkswamp

Jun 16, 2009, 05:17 PM

if the $9.95 is just shipping costs, why cant we just pick it up for free in the store??

Might be worth it to go in and ask. I know a lot of Apple resellers have permission to burn discs of OS X point updates for customers so it stands to reason that the Apple stores might be able to do the same with a major upgrade since it's technically free.

stomer

Jun 16, 2009, 05:23 PM

Yeah, me too. I've been getting that all day. Doesn't seem to recognise any date I enter. I'm in the UK, if that helps.
Bought mine on the 11th and I'm getting the same problem with the date. Doesn't matter which date I enter, I always see the red error message.

mr.steevo

Jun 16, 2009, 05:23 PM

The install will probably just want you to insert a Leopard Disk to prove you have it before it will do a clean install. It is easy to solve this way without making you install the OS to then do an upgrade.

Hi,

I bought an iMac when Apple introduced Leopard. The iMac had Tiger pre-installed and a Leopard disc was in the box. My Leopard disc will NOT install unless I have Tiger already installed on my hdd. I found this out when replacing a hard drive with a blank drive. I had to install Tiger onto the hdd before my Leopard disc would allow me to erase and install.

It took a while.

s.

TuffLuffJimmy

Jun 16, 2009, 05:25 PM

Hi,

I bought an iMac when Apple introduced Leopard. The iMac had Tiger pre-installed and a Leopard disc was in the box. My Leopard disc will NOT install unless I have Tiger already installed on my hdd. I found this out when replacing a hard drive with a blank drive. I had to install Tiger onto the hdd before my Leopard disc would allow me to erase and install.

It took a while.

s.

That is annoying. :mad:
Especially since I like to reinstall everything every few months (just to get rid of unwanted litter all around my system.)

brendon2020

Jun 16, 2009, 05:30 PM

if we bought leopard from apple when it was released, do we still qualify? Or is this only for hardware?

jsdc2005

Jun 16, 2009, 05:31 PM

Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

Man, Apple really wants everyone to update to Snow Leopard. I wonder what's in it for them. They really are pushing this one hard.

The development costs of SL were heavily subsidized by FreeCreditReport.com, GoDaddy.com, and several Cayman Islands based Viagra and Cialis retailers, in exchange for heavy banner ads, interstitials, and other product placement in SL. The catch is that Apple really needs to sell SL for them to pay the full amount pledged.

avediswolf

Jun 16, 2009, 05:34 PM

TuffLuffJimmy

Jun 16, 2009, 05:36 PM

The development costs of SL were heavily subsidized by FreeCreditReport.com, GoDaddy.com, and several Cayman Islands based Viagra and Cialis retailers, in exchange for heavy banner ads, interstitials, and other product placement in SL. The catch is that Apple really needs to sell SL for them to pay the full amount pledged.

Well at least they won't have to change the aqua scroll bars much, they already look like Viagra.

TuffLuffJimmy

Jun 16, 2009, 05:37 PM

:mad:
Dag Nabbit.
I bought my girlfriend a macbook on June 7.

A day early, and a dollar short.

Oh well, Won't complain about the $29 price tag. I'll get the family pack anyway and update both of our macs.

Dude, didn't they update the line right after that? You should return it and get a better machine as well as snow leopard.

Pugpuppydude

Jun 16, 2009, 05:42 PM

The online registration order thing won't recognize my serial number. I bought my computer (a new 20" imac) on the 9th of June off Amazon. Anyone else having this issue?

rkdiddy

Jun 16, 2009, 05:47 PM

The development costs of SL were heavily subsidized by FreeCreditReport.com, GoDaddy.com, and several Cayman Islands based Viagra and Cialis retailers, in exchange for heavy banner ads, interstitials, and other product placement in SL. The catch is that Apple really needs to sell SL for them to pay the full amount pledged.

Don't forget the Nigerians that just inherited millions of dollars and just need Apple's account number. :)

TuffLuffJimmy

Jun 16, 2009, 05:50 PM

The online registration order thing won't recognize my serial number. I bought my computer (a new 20" imac) on the 9th of June off Amazon. Anyone else having this issue?

you didn't buy it from Apple. You are not eligible.

*LTD*

Jun 16, 2009, 06:00 PM

We're spoiled. Really.

First we thought $129 was a fair price.

Then we were jubilant about $29. But that wasn't enough.

Now some of us are trying to find a way out of paying $10 and getting it for FREE.

Nothing wrong with the above, it's just interesting to consider.

$29 is nothing for Snow Leopard. Especially considering that a lot of quality applications for OS X retail for that much (and that's just for a single app, not an OS.)

Whether MS offers Windows 7 at some point early on for free makes no difference. I wouldn't take it even for free, and there are plenty of us who feel the same way. I pay more or extra to not have to use Windows and to not be exposed to that kind of ill-conceieved and ill-designed environment.

MR MAC

Jun 16, 2009, 06:05 PM

you didn't buy it from Apple. You are not eligible.

It appears that this is incorrect according to the Hardware Terms and Conditions:

"Qualifying products must be purchased from Apple or an Apple Authorized Reseller located in the 50 United States, District of Columbia, or Canada."

TuffLuffJimmy

Jun 16, 2009, 06:10 PM

It appears that this is incorrect according to the Hardware Terms and Conditions:

"Qualifying products must be purchased from Apple or an Apple Authorized Reseller located in the 50 United States, District of Columbia, or Canada."

and I would bet that Amazon purchases all their Macs before they sell them to you. So the Mac had already been purchased by Amazon before the qualifying date.

jsdc2005

Jun 16, 2009, 06:44 PM

and I would bet that Amazon purchases all their Macs before they sell them to you. So the Mac had already been purchased by Amazon before the qualifying date.

?????

What do you think a "reseller" typically does? :confused:

TuffLuffJimmy

Jun 16, 2009, 06:48 PM

?????

What do you think a "reseller" typically does? :confused:

meh you're right. He is eligible.

Except he's not, according to Apple.

z.j.c5

Jun 16, 2009, 06:54 PM

Still a problem for us guys in the UK to enter the online system Ill give it a few days before I sent in my postal application.

human5892

Jun 16, 2009, 07:32 PM

The online registration order thing won't recognize my serial number. I bought my computer (a new 20" imac) on the 9th of June off Amazon. Anyone else having this issue?

There are a few different links listed on Apple's page -- including a separate section for Macs bought from resellers or from a retail Apple Store -- so make sure you're following the right one. Assuming you're in the U.S., you want this link:

If you purchased your computer from an Apple Retail Store or an Apple authorized reseller... (http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MC204Z/A)

Beyond that, I'm not really sure what your issue could be...

sneeks

Jun 16, 2009, 07:46 PM

Yeah, me too. I've been getting that all day. Doesn't seem to recognise any date I enter. I'm in the UK, if that helps.

I'm from the UK and get the same error. Hopefully they'll get it fixed.

twoodcc

Jun 16, 2009, 07:47 PM

sounds good to me. looking forward to snow leopard!

ej3ffrey

Jun 16, 2009, 08:07 PM

i'm qualified, but once i click the green continue button the cart shows up empty. i cleared my cookies and everything and i'm getting the same thing. i also used a different browser and same thing happened.

chr1s60

Jun 16, 2009, 08:27 PM

There are a few different links listed on Apple's page -- including a separate section for Macs bought from resellers or from a retail Apple Store -- so make sure you're following the right one. Assuming you're in the U.S., you want this link:

If you purchased your computer from an Apple Retail Store or an Apple authorized reseller... (http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MC204Z/A)

Beyond that, I'm not really sure what your issue could be...

What if we bought our mac at the online Apple Store? That link is only for retail stores. I can't find the online purchase link. When I click the link on the main page it just says that my cart is empty.

SG1-1

Jun 16, 2009, 08:33 PM

meh you're right. He is eligible.

Except he's not, according to Apple.

He is Eligible, Amazon is an Authorized Apple Reseller and has been for 3+years.

:)Link of Proof from Apple Page: http://wheretobuy.apple.com/Catalog.html

There are Many others References to Direct Purchase from Amazon as an Authorized by Apple Reseller. Though it is Hard to find, Doesn't Make it Not So.

So the Buyers form Amazon Are Eligible for the Price update if they fall into the Criteria of Purchasing a Mac from the time set forth of June 8 2009.

daneoni

Jun 16, 2009, 08:41 PM

Just got my order confirmation. $29 (roughly £20) was a helluva price but free (£7) is even better

therevolution

Jun 16, 2009, 09:27 PM

I ordered a Mac mini from Amazon on June 9th and was able to purchase the up-to-date version using this link:

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MC204Z/A

phillyeagles615

Jun 16, 2009, 09:40 PM

me likey

josico

Jun 16, 2009, 10:00 PM

daneoni

Jun 16, 2009, 10:17 PM

can't seem to get this right. i live in canada so i've been searching the canadian site but can't find the right link. using the direct link on the up-to-date page brings me to an empty cart. any ideas?

Try this (http://store.apple.com/1-800-MY-APPLE/WebObjects/canadastore?partNumber=MC204Z/A) or this (http://store.apple.com/1-800-MY-APPLE/WebObjects/canadastore?partNumber=MC204Z/A&authenticate=entitle)

windon

Jun 16, 2009, 10:30 PM

MB451LL/A - Mac Pro (Two 3.2 GHz Quad-Core Intel Xeon/2GB)

there is also a Mac Pro (Two 2.8GHz Quad Core Intel Xeon/2GB)

Sorry - I think these might be the old Xeons with the 2GB, the new ones look like 6GB
Again - I am not sure - does anyone know? I am waiting for the inevitable quiet speed bump that always happens right around now.
Thought the top would be 3.2 with middle 2.9 and low 2.6 as the configuration now makes no sense, especially with the memory constraints.

Sonicjay

Jun 16, 2009, 10:47 PM

What if we bought our mac at the online Apple Store? That link is only for retail stores. I can't find the online purchase link. When I click the link on the main page it just says that my cart is empty.

http://www.apple.com/macosx/uptodate/

yozh

Jun 16, 2009, 11:40 PM

In for 1 :)

tyr2

Jun 17, 2009, 12:38 AM

I bought my Mac in the US, but by the time September rolls around I'll be back in the UK. Anyone know if I can participate somehow, does the US scheme let you put a UK shipping address?

iMaggot

Jun 17, 2009, 01:07 AM

Man i can't wait for SL :D

DELTAsnake

Jun 17, 2009, 01:38 AM

I remember Apple did the same upgrade program for Leopard. Did Apple send out the same disk of Leopard you get at retail or is it some special copy that will only work on specific hardware.

My MBP qualifies for the upgrade, but I would prefer to put Snow Leopard on my iMac as I'm fine with Leopard on my MBP.

EvilZeppelin

Jun 17, 2009, 01:54 AM

I can't wait for Snow Leopard. :D

wub

Jun 17, 2009, 01:54 AM

I purchased a new 13" MacBook Pro last week after the WWDC so I definitely qualify, however, I don't even seem to be getting to a page that lets me enter qualifying information -- after clicking on the page for US customers, I get the log in screen and then get bumped to an empty shopping cart after logging in.

I tried doing the online chat thing thru Apple's website and the guy didn't even know about the Up-to-Date program and was totally unhelpful. He first suggested it was because Snow Leopard doesn't come out until Sept but when I pointed out that you only have 90 days from your purchase to qualify and everything on this page indicates that you can sign up now, he said he didn't know why it wasn't working and they aren't aware how Apple "chooses" who can participate in the program. What?

I ended up calling them but Customer Support wasn't open. The person in sales was equally clueless and unhelpful. I'm a little surprised that Apple employees don't seem to know about the program. Is that normal?

stomer

Jun 17, 2009, 02:33 AM

I was getting the red date error yesterday, but this morning I was able to procede with my order.

I'm in the UK btw.

Anuba

Jun 17, 2009, 04:46 AM

I purchased a new 13" MacBook Pro last week after the WWDC so I definitely qualify, however, I don't even seem to be getting to a page that lets me enter qualifying information -- after clicking on the page for US customers, I get the log in screen and then get bumped to an empty shopping cart after logging in.
I get the same thing (the empty cart) and I purchased my MBP 17 on the 12th (received it yesterday). I'll wait until they fix it, there's no rush... it's typical Apple, really. The online "storefront" for the Apple Store is very neat, but everything in the back of the store (Order Status, tracking and various other features pertaining to your Apple ID account) is a complete mess. Nothing works properly and the pages look like they were designed by grade schoolers.

chr1s60

Jun 17, 2009, 04:48 AM

http://www.apple.com/macosx/uptodate/

Thanks, I figured it out. Got one copy waiting to be sent when released.

z.j.c5

Jun 17, 2009, 05:20 AM

If its not one thing its another in the UK, now the item doesnt go into the cart.

Interlink

Jun 17, 2009, 06:36 AM

Anuba

Jun 17, 2009, 06:57 AM

uhm, didn't anyone else get confused here?

17" imacs, they havn't been sold for ages?

look at the very first computer @ the list link to qualifying NEW macs (http://www.apple.com/macosx/uptodate/macosx-upgrade-qualifying-new-macs.html)
Oh, they're still selling it for $899 through some educational type deal for schools who want dirt cheap Macs. The economy, you know.

Edit: They're not "still selling it", but rather "selling it again".
http://arstechnica.com/apple/news/2009/03/apple-may-be-offering-17-imac-for-educational-institutions.ars

DELLsFan

Jun 17, 2009, 07:08 AM

Oh good ... my friend just bought a 13" MBP. I'll have to tell her about this. :cool:

sascha h-k

Jun 17, 2009, 07:43 AM

i got it in vienna/autriche for € 8.95 via online store .. :D

Keeval

Jun 17, 2009, 07:54 AM

It looks like the UK site is all working now, just put in my order :D

z.j.c5

Jun 17, 2009, 08:18 AM

Still cannot place mine it wont put the item in the cart :mad:

yoppie

Jun 17, 2009, 08:26 AM

I'll be placing my order today as soon as my mini arrives. :) I'll also have my $9.95 ready to go when they request it so that it can get here quickly once it's released.

morespce54

Jun 17, 2009, 09:23 AM

That would be the best way I think.

Well, I bought my iMac (with Tiger installed). Later, I bought the Leopard DVD. I also bought a new Macbook (with Leopard installed) since then. Now, my iMac DVD drive doesn't want to read DVD-DL anymore...

Now, how could I use my legit Leopard DVD on my iMac to prove that I bought a retail copy?

Harmush

Jun 17, 2009, 10:52 AM

Is it going to be a similar deal in the UK. I have two macs both on Leopard (In my sig). Will the uk have a similar $29 for the upgrade deal.

Will I have to buy that twice or pay once for both machines?

randyhudson

Jun 17, 2009, 10:55 AM

Unless you just bought 5 new Macs, you'll probably be purchasing/sharing a family pack upgrade with someone (assuming you're not pirating it).

Sure, the license says "household", but it also says the computer must be located in the house. That sucks if you own a MacBook and want to leave home with it. Apple's family pack EULA is about as enforceable as the original Safari for Windows license.

BaronvdB

Jun 17, 2009, 11:39 AM

i got an error when trying to place my order last time but I just emptied my cart closed the window and tried again...it worked the second time.

mrj205

Jun 17, 2009, 12:00 PM

i got an error when trying to place my order last time but I just emptied my cart closed the window and tried again...it worked the second time.

i took me 4 attempts...but it finnaly went through! can't wait until september 30 :D

Sargiel

Jun 17, 2009, 01:14 PM

While my iMac was purchased with Tiger I did purchase the Leopard family-pack (although not from the Apple website ..) so I'm hoping I can qualify for the $29.99 upgrade path :) It will be interesting to see how it plays out in practice!

H$R

Jun 17, 2009, 02:15 PM

Well, I bought my iMac (with Tiger installed). Later, I bought the Leopard DVD. I also bought a new Macbook (with Leopard installed) since then. Now, my iMac DVD drive doesn't want to read DVD-DL anymore...

Now, how could I use my legit Leopard DVD on my iMac to prove that I bought a retail copy?

Won't you need an external DVD drive either way?

First to install it in the first place and then maybe to check if you've got Leopard?

It doesn't change anything or am I missing a point here?

z.j.c5

Jun 17, 2009, 05:01 PM

Still cannot place my order, its having none of it. Wont add the item to the cart when I put the order through. Anyone else still having the problem?

YMI

Jun 18, 2009, 07:18 AM

I cant wait to update to 3.0, but need the jailbreak to get released. Using a 2G iPhone in Australia (2G version not supported in Australia)
cant wait for jailbreak this update looks so awesome

Follow Me On Twitter @
http://twitter.com/yannim

yoppie

Jun 18, 2009, 09:45 AM

For those of you who purchased it online, what are you putting in the city and state fields? Are you putting the city and state where you live?

ETA: Nevermind, I was filling out the wrong one. I got it now.

Greenman85

Jun 18, 2009, 11:28 AM

Hooray! I get Snow Leopard for just 10 bucks!

ditto

Greenman85

Jun 18, 2009, 11:41 AM

Just finished my order! Woohoo!

Bubba Satori

Jun 19, 2009, 08:16 AM

Oh, they're still selling it for $899 through some educational type deal for schools who want dirt cheap Macs. The economy, you know.

Edit: They're not "still selling it", but rather "selling it again".
http://arstechnica.com/apple/news/2009/03/apple-may-be-offering-17-imac-for-educational-institutions.ars

$899 dirt cheap ? Only from Apple. :D

mukow

Jun 22, 2009, 10:11 AM

I'm in the US, bought my MBP on the 16th, and also can't get anything to show up in the cart.

I spoke to a support rep in Live Chat and they said that it's a known issue that is being worked on, and to try back next week. Not very informative, and why do they still have it up if it's broken for many people?

Kyle23

Jun 22, 2009, 11:03 AM

I was told by an Apple store employee that rather then having to spend $9.95 shipping I will be able to just pick up the disk in store for free, and if I want I can drop off my MBP do some shopping in the mall and they will install it for me. I love Apple

cdaspink

Jun 22, 2009, 07:34 PM

A possible solution for everyone experiencing the 'empty basket' problem. After countless failed attempts to order the Snow Leopard Up-To-Date offer i finally succeeded with the following sequence:

1. Open Safari Preferences
2. Under 'Accept Cookies' make sure you select 'Always'
3. Exit preferences and QUIT Safari (It's important you fully quit Safari)
4. Re-open Safari and go to the UP-To-Date pages and qualify your order, your basket should update properly this time
5. Spend your $10/£7.95 on what is the bargain of the year!
6. Change your Safari Preferences back to your original settings

Worked for me straight away doing this after many failed attempts.

kingdom mudkip

Jul 13, 2009, 02:18 AM

What if i bought my macbook pro at a best buy in montana?

will i still be eligible for the $9.99 price or will i have to pay $29?

JFreak

Jul 13, 2009, 04:16 AM

Has anyone heard anything about what kind of installer would the disk have? I believe the up-to-date 9.99 version will be upgrade install, but I'm very interested in whether the 29.99 version would be full install (capable of erase install).

I have not found this information anywhere.

IMO, it would suck if I wasn't able to do a clean install to a fresh hard drive.

bytethese

Jul 13, 2009, 07:16 AM

What if i bought my macbook pro at a best buy in montana?

will i still be eligible for the $9.99 price or will i have to pay $29?
http://www.apple.com/macosx/uptodate/

MarkCooz

Jul 13, 2009, 10:36 PM

bytethese

Jul 13, 2009, 10:44 PM

Hey guys, I'm sorry if these questions has been asked before but, I'm wondering if... (I want to get the SL for $29.99 cause i have the Mid-'07 Macbook)
and I want to know, when we pay for the 29.99 is it like, I'm paying for the actual disk, or will they just install it for me.. and then that's it?

also is it only for one computer, when I pay for it?

thanks!
As long as your mid-2007 Macbook is running Leopard, then you can buy Snow Leopard for $29.99. You receive a disk and no, they won't do it for you I believe. :)

Yes, all software is for one computer unless it says Multi-License, Family Pack, etc. :)

bigcat

Jul 14, 2009, 09:33 PM

This did not work for me. I bought an MBP (customized) from the app store only two weeks ago. The cart shows empty after I click the up-to-date link and login with my apple id.

A possible solution for everyone experiencing the 'empty basket' problem. After countless failed attempts to order the Snow Leopard Up-To-Date offer i finally succeeded with the following sequence:

1. Open Safari Preferences
2. Under 'Accept Cookies' make sure you select 'Always'
3. Exit preferences and QUIT Safari (It's important you fully quit Safari)
4. Re-open Safari and go to the UP-To-Date pages and qualify your order, your basket should update properly this time
5. Spend your $10/£7.95 on what is the bargain of the year!
6. Change your Safari Preferences back to your original settings

Worked for me straight away doing this after many failed attempts.

bigcat

Jul 14, 2009, 09:45 PM

the following worked: on the empty cart, I clicked "continue shopping" and added something else to cart (just picked something from the store), then went back to the cart to check out, and there it was, the upgrade, plus the item I added. I removed what I didn't want and checked out the upgrade fine.

This did not work for me. I bought an MBP (customized) from the app store only two weeks ago. The cart shows empty after I click the up-to-date link and login with my apple id.

MarkCooz

Jul 15, 2009, 02:04 AM

As long as your mid-2007 Macbook is running Leopard, then you can buy Snow Leopard for $29.99. You receive a disk and no, they won't do it for you I believe. :)

Yes, all software is for one computer unless it says Multi-License, Family Pack, etc. :)

thanks for the reply, Yes my Mid 2007 Macbook IS running leopard, With this disk... if i ever need to install it again, could i use it again? or what?

i'm sort of new to this whole mac os x thing...
new to the mac system.
but i know how to use a mac. lol
i recently fixed my inverter. (woosh hard work!)

Not Available

Jul 31, 2009, 11:33 PM

My only wish is that I will be able to upgrade for $30 even if I live in Romania. There's a stupid habit here that we get excluded from things which do not imply paying a lot of money for...

normwood

Aug 1, 2009, 05:42 AM

Amazon Link to preorder Snow Leopard in my Email just now:

Snow Leopard Pre-Order at Amazon (http://www.amazon.com/gp/feature.html/ref=pe_33650_12665600_hi_img_1/?ie=UTF8&docId=1000410511)

Steve

londonmystery

Aug 1, 2009, 06:52 AM

Awesome, I get the update for a grand total of £7.95. just ordered. How cool is that.:):)

kidtronix

Aug 1, 2009, 12:32 PM

Zman5225

Aug 2, 2009, 08:47 PM

I just filled this out on the website, bought a new Macbook Pro after the date in question. Once I was finished I pressed continue and it took me to a page that basically said "your shopping cart is empty". Then what?

if that happens try adding something to your cart then view your cart, that's how I got it to finally show in my cart, and I tried adding it so much that I had 5 copies in my cart. You can remove whatever you don't want of coarse.

splashnader

Aug 2, 2009, 09:15 PM

Looks like SL will be shipping on new macs in mid September also. Thank you Apple.

topher2889

Aug 11, 2009, 04:27 PM

I just filled this out on the website, bought a new Macbook Pro after the date in question. Once I was finished I pressed continue and it took me to a page that basically said "your shopping cart is empty". Then what?

I just figured this out (for Safari at least) After i would sign in with my apple Id I would get a empty cart. Basically all you need to do is sign in, get to the empty cart page, then go to the 'Develop' drop down in the menu bar (If it doesn's show up you have to go to safari preferences ->advanced check box for show develop in menu bar) and change your user agent to 'Mobile Safari 3.0 (iPhone)' page reloaded and voila there was the up to date snow leopard package. I figured this out by trying it first on my iPhone. Weird...

reubs

Aug 12, 2009, 11:26 PM

I got one of the June 2009 MBPs the other day from the refurb store, and when trying to do the up to date offer, I got a message saying my serial number was not found. Have other folks had this problem, or is it possible the MBP I got is not one of the eligible computers?

pontiacy

Aug 20, 2009, 03:35 PM

the following worked: on the empty cart, I clicked "continue shopping" and added something else to cart (just picked something from the store), then went back to the cart to check out, and there it was, the upgrade, plus the item I added. I removed what I didn't want and checked out the upgrade fine.

Just registered to say thank you! This trick works for me! I was so frustrated when I could only see the empty cart after trying everything, on two computers!

bigcat

Aug 20, 2009, 03:45 PM

glad it worked for you too :)

Just registered to say thank you! This trick works for me! I was so frustrated when I could only see the empty cart after trying everything, on two computers!

pooryou

Aug 20, 2009, 03:47 PM

Anyone know if they will be sending SL discs out to ADC Select members?

geko29

Aug 21, 2009, 03:53 PM

It looks like the cost is just to cover physical production/shipping, as evidenced by the fact that they'll allow you to buy a single disc for $9.95 and install it on multiple covered systems. However, they're not 100% clear on it, so my question is this:

Will I legally be allowed to install the $29 upgrade disc I preordered for the iMac I bought in November, on the 2 MBPs and iMac I bought last week? That is, is the upgrade truly free (as it appears to be) and they only want money for actually getting it to my door?

I have no problem paying for the disc (and applying for the "right to copy" license) if necessary, but would rather spare the hassle if I can.

edwardsdl

Aug 25, 2009, 09:11 AM

A co-worker was also having trouble adding SL to his cart. When he clicked the online link it sent him to a page asking for his purchase location and serial number and refused to add anything to the cart. I managed to come up with a work around though (I hope...). Unfortunately it requires that you know someone who qualifies for the program and is not having the issue.

1. Get your friend/co-worker/lover to log in and go to the uptodate page and have them add SL to the cart. This should work even if they've already completed the process once.

2. Click on checkout. It should ask you to authenticate yourself again. This time put your credentials in (not your more fortunate friend's).

3. Now you should be logged in to your account with SL in the cart for 9.95 or whatever.

4. Buy it. Rejoice.