PDA

View Full Version : My bad luck


johng723
Jun 14, 2004, 04:32 PM
Ok so i dropped off my *NEW* powerbook g4 at a service center last wednesday to get my backlight keyboard fixed since it wasnt working for some strange reason. They told me that it was just the keyboard and that they would order it and replace it and all would be good. I get a call today from them saying that the keyboard didnt do the trick, so they called apple and apple told them to replace the top case, and that also didnt do the trick. So now, they were told to replace the main motherboard, which will take another 3-4 days because they have to order it!! :mad: I'm not very happy with this whole situation since Apple should've gotten my order right in the first place and I wouldnt have to deal with this.

rainman::|:|
Jun 14, 2004, 05:11 PM
Yeah, since service is such a common thing, it's done very by-the-book, which in 90% of cases patches things right up. They simply identify the problem in a manual, and follow the instructions... they don't individually troubleshoot and diagnose problems, doing that would drastically reduce warranty time, as well as increasing initial product price. So, i don't think it's an avoidable situation for a small percentage of people-- to have a defect shipped, and take a while to clear up. But it does suck, and i know how pissed i'd be too... :o

paul