PDA

View Full Version : Question Regarding Returning iPod Shuffle




dark-saito
Aug 12, 2009, 03:20 PM
Okay... First off, I must say, I do not understand what all the griping and "dissing" of the new iPod shuffle is about. Is there a learning curve? Definitely. But it is very useful once you learn how to operate it. I love mine.

Anyway time for my question:

So, recently, My iPod shuffle has stopped charging fully... It never shows that little plug in iTunes, you know, the one that indicates it's done? Also, whenever I turn it off, and try to turn it back on a few hours later, it is VERY stubborn in turning on. Most times, it will take a few times toggling the little switch. :(

Now the problem with returning it... Like a moron, I threw away my box a while back, but if I take it to an Apple Store, will they replace it for me? Since the iPod shuffle is still under the one year warranty (as it hasn't been out for a year yet) I assume I should be able to get it replaced without any problems. Can someone reaffirm me of this?

Thanks in advance!



jdechko
Aug 12, 2009, 03:58 PM
They should be able to do a swap for you no problem, as it's a warranty issue. If you were just returning it, you'd have some problems. Just do yourself a favor and make an appointment with the Genius bar before going in. It's not necessary, but it will save you some time when you go depending on how busy your local Genius bar is.

www.apple.com/retail

dark-saito
Aug 12, 2009, 04:34 PM
Thanks a bunch! Ah, but I forgot to mention a small detail... My earphones broke a long while back, and I've been using my dad's iPhone earphones for that. Will they hold it against me if I can't return headphones? (I don't intend on returning those earphones >.>)

jdechko
Aug 12, 2009, 04:47 PM
Just take the shuffle in with you. Since that's all that's defective, that's all they will need to replace. They have replacements at the Genius Bar specifically for this purpose. Apple isn't replacing the entire retail package, only your iPod.

To clarify, you're not actually returning the iPod like you would if you were within your 14 day return period. You're getting it replaced under warranty.

dark-saito
Aug 12, 2009, 04:57 PM
Huh, did not know that. Well thanks again! I really appreciate it!