Refunding your GPS App Purchases?

[Khryz]

Okay, so I've been browsing here a lot and notice quite a few people buying pretty much several of the popular GPS apps and then asking Apple for a refund for the ones they don't want and getting them.

Do you contact Apple through the apps iTunes page? How do you do it? Did you get a quick response? Is it 100% that they'll give you the money back?

Because I am torn between TT, Navi, Co-P, etc and would love to try all three for a week and see which one I like better before I keep one.

What do you all recommend? I know I only have a little over a week for the Navi sale to end.

[vertigo235]

Okay, so I've been browsing here a lot and notice quite a few people buying pretty much several of the popular GPS apps and then asking Apple for a refund for the ones they don't want and getting them.

Do you contact Apple through the apps iTunes page? How do you do it? Did you get a quick response? Is it 100% that they'll give you the money back?

Because I am torn between TT, Navi, Co-P, etc and would love to try all three for a week and see which one I like better before I keep one.

What do you all recommend? I know I only have a little over a week for the Navi sale to end.

Just get NAVIGON and be done with it.

[Pika]

Today at MacWorld (http://www.macworld.com/article/142400/2009/08/mwvodcast122.html?lsrc=twt_jsnell), they rated TomTom vs Navigon vs Sygic and so far:

Navigon is the winner.

http://www.youtube.com/watch?v=XRJDPD80IKo

[daviddw]

Okay, so I've been browsing here a lot and notice quite a few people buying pretty much several of the popular GPS apps and then asking Apple for a refund for the ones they don't want and getting them.

Do you contact Apple through the apps iTunes page? How do you do it? Did you get a quick response? Is it 100% that they'll give you the money back?

Because I am torn between TT, Navi, Co-P, etc and would love to try all three for a week and see which one I like better before I keep one.

What do you all recommend? I know I only have a little over a week for the Navi sale to end.

I bought the Navigon, pretty good, tried it yesterday night when driving to the airport but wouldn't pick up a GPS signal at all. Google Maps worked fine. I emailed iTunes for a refund, still waiting for a reply.

[Khryz]

Don't get me wrong, Navigon seems like the clear winner from these forums and the articles and reviews I've gathered -- but still Navigon could suck where I live and TomTom could be a lot better .. so I would be awesome if I knew I could try a bunch of them and just then get refunded for the ones that didn't work.

With apps of this price range, you almost need a little trial period. I think anything over say $29.99 should come with a trial period of like 7 days.

[rKunda]

I'm hoping to see some more inspiration to grab copilot. At half the price it's very tempting over Navigon.

[eaglesteve]

I bought Sygic, Navigon and TomTom.

Out of these, the weakest is Navigon, which I had no hesitation returning. It doers not warn users for overspeeding, does not contain speed for any of the roads in Metorpolitan Sydney, Has no red light camera or speed camera warning, has no school zone warning, has no proper trip simulation, and has the most difficulties with GPS signal among the tree. For Navigon, I emailed Navigion and copied the email to iTune support and got my refund back.

TomTom was the second return. It does not provide audio overspeeding warning, and does not warn us when approaching a school - both of these weaknesses were the deal breakers. TomTom has no email contact for iPhone on their website, so I just emailed iTune and got the refund.

Sygic has the best functions and features of all the three I've tried, being the only one that can provide audio and visual overspeeding warning, red light camera warning, speed camera warning, trip simulation, and warn when approaching schools. It has the winmo style of interface, which is its only weakness.

99.9% of the time when I use a GPS, it is not to tell me how to get to a destination, but to provide warning against inadvertant overspeeding, when approaching a school, and traffic cameras. Sygic is the only candidate in Australia that is capable of these functions and features. Not Navigon. Not TomTom.

[jacobgaul]

I bought Sygic, Navigon and TomTom.

Out of these, the weakest is Navigon, which I had no hesitation returning. It doers not warn users for overspeeding, does not contain speed for any of the roads in Metorpolitan Sydney, Has no red light camera or speed camera warning, has no school zone warning, has no proper trip simulation, and has the most difficulties with GPS signal among the tree. For Navigon, I emailed Navigion and copied the email to iTune support and got my refund back.

TomTom was the second return. It does not provide audio overspeeding warning, and does not warn us when approaching a school - both of these weaknesses were the deal breakers. TomTom has no email contact for iPhone on their website, so I just emailed iTune and got the refund.

Sygic has the best functions and features of all the three I've tried, being the only one that can provide audio and visual overspeeding warning, red light camera warning, speed camera warning, trip simulation, and warn when approaching schools. It has the winmo style of interface, which is its only weakness.

99.9% of the time when I use a GPS, it is not to tell me how to get to a destination, but to provide warning against inadvertant overspeeding, when approaching a school, and traffic cameras. Sygic is the only candidate in Australia that is capable of these functions and features. Not Navigon. Not TomTom.

**** ive tried to email navigon and itunes and neither will refund me

[Pika]

I bought Sygic, Navigon and TomTom.

Out of these, the weakest is Navigon, which I had no hesitation returning. It doers not warn users for overspeeding, does not contain speed for any of the roads in Metorpolitan Sydney, Has no red light camera or speed camera warning, has no school zone warning, has no proper trip simulation, and has the most difficulties with GPS signal among the tree. For Navigon, I emailed Navigion and copied the email to iTune support and got my refund back.

TomTom was the second return. It does not provide audio overspeeding warning, and does not warn us when approaching a school - both of these weaknesses were the deal breakers. TomTom has no email contact for iPhone on their website, so I just emailed iTune and got the refund.

Sygic has the best functions and features of all the three I've tried, being the only one that can provide audio and visual overspeeding warning, red light camera warning, speed camera warning, trip simulation, and warn when approaching schools. It has the winmo style of interface, which is its only weakness.

99.9% of the time when I use a GPS, it is not to tell me how to get to a destination, but to provide warning against inadvertant overspeeding, when approaching a school, and traffic cameras. Sygic is the only candidate in Australia that is capable of these functions and features. Not Navigon. Not TomTom.

1. Sygic uses maps from WhereIs (http://www.cnet.com.au/tag/sygic-whereis.htm).
2. WhereIs (http://www.sygic.com/) is an Australian travel map.
3. Sidney is a place in Australia.
4. You are riding in Australia with an Australian maped GPS app on your iPhone
C. No winder why Sygic works best for you and not MacWorld :rolleyes:

1a. Navigon uses maps from Navteq
1b. TomTom uses maps from TeleAtlas
---
2a. Navteq works best for America
2b. TeleAtlas works best for Europe
---
C1. Navigon for America
C2. TomTom for Europe

[SpaceKitty]

I wish I could get a refund for Navigon. I've been using TomTom. I didn't like it at first but now I think it's the best. Just like with everyone in this thread, it's just my own opinion.

Once Navigon makes the street names readable and gets rid of that ugly olive green background, Navigon will be tops. Till then it's unusable.

[Cousin Dirk]

1. Sygic uses maps from WhereIs (http://www.whereis.com/).
2. WhereIs is an Australian travel map.
3. Sidney is a place in Australia.
4. You are riding in Australia with an Australian maped GPS app on your iPhone
C. No winder why Sygic works best for you and not MacWorld :rolleyes:

1a. Navigon uses maps from Navteq
1b. TomTom uses maps from TeleAtlas
---
2a. Navteq works best for America
2b. TeleAtlas works best for Europe
---
C1. Navigon for America
C2. TomTom for Europe

A useful comparison. I don't care if Navigon looks better or has more features than TomTom, I want to know which one will work best where I actually intend to use it.

[eaglesteve]

Sensis/whereis are Tele Atlas's mapping partner. So sygic and TomTom use the same map. There are some differences in the POI database however, not sure why. Sygic's is the better of the two.

It is the functional weaknesses of TT rather than the map which made Sygic my choice If TT has the ability to warn users for overspeeding and when approaching schools I'll be coming back.

[eaglesteve]

**** ive tried to email navigon and itunes and neither will refund me

May be Navigon in your country is good enough and you can't give a valid reason for refund? In Australia it has no overspeeding warning feature as advertised so they can't refuse the refund.

[mubo]

I just got a refund for tomtom but its still in my apps on itunes, I havnt got my iphone at the moment (sent in for repair) to test this but do I still get to keep it?

[SpaceKitty]

I just got a refund for tomtom but its still in my apps on itunes, I havnt got my iphone at the moment (sent in for repair) to test this but do I still get to keep it?

It will stay in your apps list until you delete it. You will still be able to keep the app but of course the honest thing would be to delete the app since you didn't pay for it now.

[Eraserhead]

Out of these, the weakest is Navigon, which I had no hesitation returning. It doers not warn users for overspeeding, does not contain speed for any of the roads in Metorpolitan Sydney, Has no red light camera or speed camera warning, has no school zone warning,

You should be paying much more attention while you drive then. All of those things should be noticeable without a GPS.

[sinsin07]

1. Sygic uses maps from WhereIs (http://www.cnet.com.au/tag/sygic-whereis.htm).
2. WhereIs (http://www.sygic.com/) is an Australian travel map.
3. Sidney is a place in Australia.
4. You are riding in Australia with an Australian maped GPS app on your iPhone
C. No winder why Sygic works best for you and not MacWorld :rolleyes:

1a. Navigon uses maps from Navteq
1b. TomTom uses maps from TeleAtlas
---
2a. Navteq works best for America
2b. TeleAtlas works best for Europe
---
C1. Navigon for America
C2. TomTom for Europe

Thanks for the above. This is useful info.

You should be paying much more attention while you drive then. All of those things should be noticeable without a GPS.

Good observation, if your obeying the laws, this should be a non-issue, especially red light cameras. The poster is probably too busy playing with his iphone while driving. Next they'll be saying how Tom Tom and Navigon don't have any sheep, rabbit or frog warnings :p

[eaglesteve]

You should be paying much more attention while you drive then. All of those things should be noticeable without a GPS.

Using speed warning does not mean the user wants to break the law. It is because we want to be good road users that GPS should provide these functionalities.

I want to keep my eyes on the road rather than on the speedometer, for safety sake.

Also, we often have 4 to 5 speed limits changes within 2 km. One can miss thIs way too easily. In addition, the speed have to be modified to 40km/h in school zone during school start and finishing hours. It is very easy to go beyond the limit downhill too. Not because we intentionally want to go beyond but because we are human with failing attention despite best efforts.

Just like I want to be warned when my data quota on my phone is approaching the limit (else I'll be paying $20,000/gb for the excess!), I don't want to arrive at the destination 300 bucks poorer.

It us a big issue if these helps are not available from a GPS. I'll only choose vendors who undestand this basic fact. A visual warning of TomTom is no warning. We should keep our eyes on the road not on the flashing red warning of our iPhone

[Gav2k]

Using speed warning does not mean the user wants to break the law. It is because we want to be good road users that GPS should provide these functionalities.

I want to keep my eyes on the road rather than on the speedometer, for safety sake.

Also, we often have 4 to 5 speed limits changes within 2 km. One can miss thIs way too easily. In addition, the speed have to be modified to 40km/h in school zone during school start and finishing hours. It is very easy to go beyond the limit downhill too. Not because we intentionally want to go beyond but because we are human with failing attention despite best efforts.

Just like I want to be warned when my data quota on my phone is approaching the limit (else I'll be paying $20,000/gb for the excess!), I don't want to arrive at the destination 300 bucks poorer.

It us a big issue if these helps are not available from a GPS. I'll only choose vendors who undestand this basic fact. A visual warning of TomTom is no warning. We should keep our eyes on the road not on the flashing red warning of our iPhone

So what you are actually saying is you shouldn't be in control of a car? How the hell did you pass your test if you fail to observe simple things such as speed limits. I'm sorry but people like you make me sick. I'll try an app and because I can't drive I'll ask for a refund. You shouldn't be relying on satnav to give you instructions as to the speed you should be doing nor need it to tell you there is a speed camera there. Simple rule of thumb if you don't know the speed limit then your driving without due care.

[Kadman]

I agree with these responses about expecting too much out of a GPS. They are made to assist you as you continue to be an alert driver. They aren't made to wipe your a$$ for you or replace attentive driving so you can sit like a dolt behind the wheel just waiting for information to be spoon fed to you.

[harcosparky]

Using speed warning does not mean the user wants to break the law. It is because we want to be good road users that GPS should provide these functionalities.

I want to keep my eyes on the road rather than on the speedometer, for safety sake.



What an excellent observation and justification for AUDIBLE OVERSPEED indicators. I ride a motorcycle on a daily basis, and pretty much IGNORE the bikes speedometer because it is located on the fuel tank and out of my periphery. I use traffic around me to judge my speed and in the event I get pulled over I tell the officer that " no, I do not know how fast I was going but I do know where every vehicle around me was and that I was traveling at the same speed as the traffic around me. '

I would love to have a GPS app for use in the USA that gives me such warning audibly so that I can hear it in my bluetooth headset and not have to look at a screen.

Maybe a cool feature would be a BRIGHT RED FLASHING SCREEN when you overspeed, and you can set the parameters to like X Number Of Miles Per Hour over and it flashes. IF the iPhone is mounted inside your range of peripheral vision you could see the warning.

[eaglesteve]

Nobody is saying that we do not stay alert to the speed limit on our own. It does not mean though that I do not want additional help with technology. I've more than 30 years of accident free driving record if you want to know. Just because I can drive a manual car without electronic stability control does not mean I can accept a car without thus feature to further add to my safety. Just because I'm a very speed conscious and careful driver does not mean that I can accept a GPS without overspeeding warning.

It is certaintly not too much a feature to expect. My old winmo GPS has always been able to do that. Sygic does that very well. TomTom advertised that they're doing both visual and audio warning but deliver only visual warning. This is misrepresentstion. Navigon says it does it but doesn't at all for Australian users, this is also misrepresentstion.

If you believe users shouldn't expect this feature, then don't advertise that you can do it. Don't blame us for asking for refund if you do not deliver what you promise.

[sinsin07]

So what you are actually saying is you shouldn't be in control of a car? How the hell did you pass your test if you fail to observe simple things such as speed limits. I'm sorry but people like you make me sick. I'll try an app and because I can't drive I'll ask for a refund. You shouldn't be relying on satnav to give you instructions as to the speed you should be doing nor need it to tell you there is a speed camera there. Simple rule of thumb if you don't know the speed limit then your driving without due care.

I agree with these responses about expecting too much out of a GPS. They are made to assist you as you continue to be an alert driver. They aren't made to wipe your a$$ for you or replace attentive driving so you can sit like a dolt behind the wheel just waiting for information to be spoon fed to you.

To the above posters "BRILLIANT" observations. If whatever satnav device this poster uses, be it iphone or other, does not work for some technical reason at the time the poster needs it, what are they going to do, stay home? (We can only hope since they seem to need external prompting to drive safely)

What an excellent observation and justification for AUDIBLE OVERSPEED indicators. I ride a motorcycle on a daily basis, and pretty much IGNORE the bikes speedometer because it is located on the fuel tank and out of my periphery. I use traffic around me to judge my speed and in the event I get pulled over I tell the officer that " no, I do not know how fast I was going but I do know where every vehicle around me was and that I was traveling at the same speed as the traffic around me. '

I would love to have a GPS app for use in the USA that gives me such warning audibly so that I can hear it in my bluetooth headset and not have to look at a screen.

Maybe a cool feature would be a BRIGHT RED FLASHING SCREEN when you overspeed, and you can set the parameters to like X Number Of Miles Per Hour over and it flashes. IF the iPhone is mounted inside your range of peripheral vision you could see the warning.

Yeah, I can see your point forthe MC, or you can get a heads up display for your helmet.

[eaglesteve]

If your automatic car breaks down and you're left with a manual one, then you use the manual one. That doesn't mean I want to buy a manual car. If your GPS breaks down you use a manual map to get around, but that doesn't meant you want a manual map.

Using the technology does not mean you're crippled without it, but that does not mean I don't want a good full featured GPS as advertised.

The issue here is delivering what's advertised. If you don't believe this technology is necessary, then don't advertise to sell it. If you advertise that you're having audio overspeeding warning, you have the obligation to deliver. It is completely irrelevant if you now argue that user shouldn't ask for refund because of your own beliefs on whether it is evil to want such a feature.

[intrepid00]

I bought Navigon. I've used TomTom and Tele Atlas maps just plain suck ass for NA. They are often not on mark with the road in NA. You can see this when try to use google street view and the road overlay goes off into someones garden.

I also don't think their routing engine is as good as Navigon.

Text-to-Speech is coming very soon according to their Facebook page. As well as ipod controls if you care about that. I just use the Ford Sync system.

The biggest deal breaker I've found is that TomTom doesn't warn you if your destantion is on the right or left. That is just awful.

[MBHockey]

I bought Navigon. I've used TomTom and Tele Atlas maps just plain suck ass for NA. They are often not on mark with the road in NA. You can see this when try to use google street view and the road overlay goes off into someones garden.

I also don't think their routing engine is as good as Navigon.

Text-to-Speech is coming very soon according to their Facebook page. As well as ipod controls if you care about that. I just use the Ford Sync system.

The biggest deal breaker I've found is that TomTom doesn't warn you if your destantion is on the right or left. That is just awful.

Yeah, that was pretty terrible about TomTom.

[sinsin07]

I bought Navigon. I've used TomTom and Tele Atlas maps just plain suck ass for NA. They are often not on mark with the road in NA. You can see this when try to use google street view and the road overlay goes off into someones garden.

I also don't think their routing engine is as good as Navigon.

Text-to-Speech is coming very soon according to their Facebook page. As well as ipod controls if you care about that. I just use the Ford Sync system.

The biggest deal breaker I've found is that TomTom doesn't warn you if your destantion is on the right or left. That is just awful.

Yeah, that was pretty terrible about TomTom.

Glad I read this...
Hmmm, left or right. That's a very basic concept. Since the first one cell organism left the primordial soup, there has been left or right. Tom Tom not having it is strange.:p

[FearlessFreep]

What happened to doing your research before plunking down $70-$100 for an app? Expecting a refund because of a technical problem preventing you from running the app is one thing, but wanting a refund simply because you don't like it is another. The policy is pretty clear. Now I know where all the open-box items come from - people who buy something simply because everyone else is buying it, then realize they don't want it.

[eaglesteve]

What happened to doing your research before plunking down $70-$100 for an app? Expecting a refund because of a technical problem preventing you from running the app is one thing, but wanting a refund simply because you don't like it is another. The policy is pretty clear. Now I know where all the open-box items come from - people who buy something simply because everyone else is buying it, then realize they don't want it.


This I agree.

TomTom didn't advertise that it'll tell you whether the destination is on the left or right. It is unfair to TomTom or any software vendor if you buy it base on compulsion and after you become bored of it you want a return.

On the other hand if TomTom says it will give you AUDIO warning for overspeeding and it doesn't then it is completely justifiable mean the user wants to break the law. It is because we want to be good road users that GPS should provide these functionalities.

I want to keep and fair that consumers are protected with a refund guarentee. Similarly Navigon promised visual and audio overspeeding warning in Australia but didn't even give us data on roads' speed limit, then users should have the right to be given the refund.

Frankly I won't even mind keeping it and waiting for a fix in the next version if the vendor would just apologise and promise to fix the problem officially. It is the inaction, non-response, and uncontactability that left me with no choice but to get these refunds.

[eaglesteve]

Glad I read this...
Hmmm, left or right. That's a very basic concept. Since the first one cell organism left the primordial soup, there has been left or right. Tom Tom not having it is strange.:p

While not trying to devalue your preference, I don't see this feature as essential at all.

When I arrive at a new destination, I have to look for the exact street number anyway regardless if whether the side is announced. So if the left's number is not it, where else could it be?

Unless the routing logic gives me the option to arrive from the correct side of the road so that we need not cross walk across a road fir safety reason?

Because I've already extensively used Copilot, TomTom, Garmin, Mapking, iGo and few others (abeit only briefly) on my winmo devices before this, I'm well aware of which would announce if you arrive on the left or right. But I don't personally place any value on this feature.

[uberamd]

I bought Sygic, Navigon and TomTom.

Out of these, the weakest is Navigon, which I had no hesitation returning. It doers not warn users for overspeeding, does not contain speed for any of the roads in Metorpolitan Sydney, Has no red light camera or speed camera warning, has no school zone warning, has no proper trip simulation, and has the most difficulties with GPS signal among the tree. For Navigon, I emailed Navigion and copied the email to iTune support and got my refund back.

TomTom was the second return. It does not provide audio overspeeding warning, and does not warn us when approaching a school - both of these weaknesses were the deal breakers. TomTom has no email contact for iPhone on their website, so I just emailed iTune and got the refund.

Sygic has the best functions and features of all the three I've tried, being the only one that can provide audio and visual overspeeding warning, red light camera warning, speed camera warning, trip simulation, and warn when approaching schools. It has the winmo style of interface, which is its only weakness.

99.9% of the time when I use a GPS, it is not to tell me how to get to a destination, but to provide warning against inadvertant overspeeding, when approaching a school, and traffic cameras. Sygic is the only candidate in Australia that is capable of these functions and features. Not Navigon. Not TomTom.

Why not pay attention to what you are doing? My god, it takes a half second to glance at the speedometer. I hope there aren't too many people on the road like you. Depending on a GPS to tell you if you are speeding through a school zone, etc is just laughable.

[eaglesteve]

Why not pay attention to what you are doing? My god, it takes a half second to glance at the speedometer. I hope there aren't too many people on the road like you. Depending on a GPS to tell you if you are speeding through a school zone, etc is just laughable.

Why not pay attention to what has already been explained in the last few posts? My God, it takes only a few minutes to read before posting. I hope there aren't too many forumners like you. This thread is not titled "is using GPS evil?". It is about asking for refunds when the software vendor fails to deliver what's promised.

[daviddw]

damn, just got a reply from iTunes. Unable to get a refund (couldn't get a GPS signal on Navigon, but on Google Maps, TomTom it works just fine.) Going to reinstall it now and see how it works out.

[mubo]

should I delete it then?

[Khryz]

What happened to doing your research before plunking down $70-$100 for an app? Expecting a refund because of a technical problem preventing you from running the app is one thing, but wanting a refund simply because you don't like it is another. The policy is pretty clear. Now I know where all the open-box items come from - people who buy something simply because everyone else is buying it, then realize they don't want it.

Doing research will not tell me now a GPS application works in my specific area. There is no, "See how X GPS system works in your area!" sort of website that I can check. Why do you think cell phone carriers allow you to return the phone and contact and everything within a certain number of days? Because if you don't get service, the cell phone/carrier is not for you.

That is one thing that I hate about digital downloads, because there's no physical store to bring "it" back to. You're at the whim of whatever website/vendor on whether or not they'll answer your complaint.

If I buy TomTom and it completely sucks around me whereas Navigon is much better, what is wrong with asking for a refund? Why would anyone expect them to keep a product that doesn't work for them?

That is why I made this thread. It seems some people get quick responses and now from what I just read, one of the last posts here from daviddw says he can't get a refund.

@David, what happened?

[countrydweller]

Okay, so I've been browsing here a lot and notice quite a few people buying pretty much several of the popular GPS apps and then asking Apple for a refund for the ones they don't want and getting them.

Do you contact Apple through the apps iTunes page? How do you do it? Did you get a quick response? Is it 100% that they'll give you the money back?

Because I am torn between TT, Navi, Co-P, etc and would love to try all three for a week and see which one I like better before I keep one.

What do you all recommend? I know I only have a little over a week for the Navi sale to end.

I bought sygic first, didn't like it because it had no pois for the northweswt. To return it, I called Apple, got passed to about 4 different people, then they finally said they would refund my money. I callled after about 24 hours after purchasing.

[SqB]

What happened to doing your research before plunking down $70-$100 for an app? Expecting a refund because of a technical problem preventing you from running the app is one thing, but wanting a refund simply because you don't like it is another. The policy is pretty clear. Now I know where all the open-box items come from - people who buy something simply because everyone else is buying it, then realize they don't want it.

I certainly have no qualms about returning something to the store that doesn't meet my expectations. I do my research by going online, reading the instruction manuals, visiting consumer reports, checking with friends, playing with the item in the store... but there's no substitute for using a device in the way that you'll be using it every day to determine if it really works for you. The electronics stores and even the cell phone companies understand that people like me won't buy things unless they have the option to return if dissatisfied. That's the cost of doing business for them and most retailers understand that and provide the option. Unfortunately, these GPS App authors are asking us to pay big money for their products without any opportunity to demo or trial. That's why I'll be on the sidelines for this whole iPhone GPS thing. If I can't at least test a limited time demo version or have a money-back guarantee, why would I spend money on these items.

I'd love to try these apps out and see how they work, but there's no way I'll spend more than $5 on something sight unseen.

[SqB]

Why do you think cell phone carriers allow you to return the phone and contact and everything within a certain number of days? Because if you don't get service, the cell phone/carrier is not for you.


Another good example. Every time I've ever switched cellular providers, I've asked for and been given a loaner phone for 24 hours to take home and to work to see how the coverage is. It's a great way to avoid all the paperwork of a new contract and cancellation if it's not going to work for me.

It shouldn't be too difficult to allow folks to download a working demo of the gps that's limited to a few uses or 10 miles or something. That's what registration codes are for.

[chimpboy74]

I was interested to read the post saying navigon is better in north America and tomtom for Europe. I have a tomtom one standalone unit and navigon on my iPhone. In terms of maps I see no real difference between the two yet (and I travel a lot in uk). Perhaps this rule of thumb doesn't apply to uk?

I bought navigon European edition and complained when uk version was released a couple of days later at a lower price. I kept the app but couldn't get updates. I ended up buying the uk version (to get the updates) but missed out on the introductory offer.

[ashley1496]

I had no problem getting a refund from apple for Navigon. Try as I might there is just no hope for that app working on my phone. I give up. But I won't buy Tom Tom till it support TTS and the dock is out. Then and only then. A GPS is worthless to me without TTS.

[Khryz]

I had no problem getting a refund from apple for Navigon. Try as I might there is just no hope for that app working on my phone. I give up. But I won't buy Tom Tom till it support TTS and the dock is out. Then and only then. A GPS is worthless to me without TTS.

How did you go about asking for a refund? Did it take awhile to get? Did you basically just call Apple, e-mail, etc?

[Applejuiced]

Offcourse its a very usefull feature.
Almost every Nav unit I had before told you arriving at destination on left or right.
Why would I want to try to find the numbers on what side of the street? What if its dark or cant see them clear? I'd have to get out of the car. Even my old $60 Garmin Nuvi had that feature.

While not trying to devalue your preference, I don't see this feature as essential at all.

When I arrive at a new destination, I have to look for the exact street number anyway regardless if whether the side is announced. So if the left's number is not it, where else could it be?

Unless the routing logic gives me the option to arrive from the correct side of the road so that we need not cross walk across a road fir safety reason?

Because I've already extensively used Copilot, TomTom, Garmin, Mapking, iGo and few others (abeit only briefly) on my winmo devices before this, I'm well aware of which would announce if you arrive on the left or right. But I don't personally place any value on this feature.

[tivoboy]

while I think it is great customer service for apple to allow some form of refunds, I think it is odd since essentially no other retail establishment or online download service would allow software refunds once used or the software is opened. It just doesn't happen.

[sjdigital]

1a. Navigon uses maps from Navteq
1b. TomTom uses maps from TeleAtlas
---
2a. Navteq works best for America
2b. TeleAtlas works best for Europe
---
C1. Navigon for America
C2. TomTom for Europe

Since Navteq covers more countries in Europe than TeleAtlas (at least in their iPhone incarnations) I wonder why you think that TeleAtlas works best for Europe?

[jdee2wheels]

while I think it is great customer service for apple to allow some form of refunds, I think it is odd since essentially no other retail establishment or online download service would allow software refunds once used or the software is opened. It just doesn't happen.

Except that most software that I've purchased allows you to run a trial for at least 10-30 days before you purchase it or run a limited version that can be unlocked for a fee.

About 70% of the apps I've purchased at the app store have been a total waste of money. At $1-5 I can deal with it, but as some of these apps get higher in price, apple really needs to figure out a way for customers to try them out before they spend the money on them.

[alent1234]

So what you are actually saying is you shouldn't be in control of a car? How the hell did you pass your test if you fail to observe simple things such as speed limits. I'm sorry but people like you make me sick. I'll try an app and because I can't drive I'll ask for a refund. You shouldn't be relying on satnav to give you instructions as to the speed you should be doing nor need it to tell you there is a speed camera there. Simple rule of thumb if you don't know the speed limit then your driving without due care.

you have obviously never been to NYC

[ilkevinli]

LOL ! Ain't that the truth. :D

you have obviously never been to NYC

[MBHockey]

LOL ! Ain't that the truth. :D

haha, yeah. I'm pretty sure I drove on the FDR for a year before ever noticing a speed limit sign.

[Galley]

while I think it is great customer service for apple to allow some form of refunds, I think it is odd since essentially no other retail establishment or online download service would allow software refunds once used or the software is opened. It just doesn't happen.

Sprint has been offering no questions asked refunds on downloads for many years.

[johnntd]

That's exactly what I found out. TomTom sucks big here in the States. The map must be at least 7-8 years old. Stay away from TomTom.


1. Sygic uses maps from WhereIs (http://www.cnet.com.au/tag/sygic-whereis.htm).
2. WhereIs (http://www.sygic.com/) is an Australian travel map.
3. Sidney is a place in Australia.
4. You are riding in Australia with an Australian maped GPS app on your iPhone
C. No winder why Sygic works best for you and not MacWorld :rolleyes:

1a. Navigon uses maps from Navteq
1b. TomTom uses maps from TeleAtlas
---
2a. Navteq works best for America
2b. TeleAtlas works best for Europe
---
C1. Navigon for America
C2. TomTom for Europe