3GS/3.1 & Visual Voicemail Problems [Archive]

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SCMomentum

Sep 10, 2009, 08:18 PM

Updated to 3.1 and now my visual voicemail does not work. I have to dial my voicemail to retrieve messages....none showing on the phone. AT&T was no help...opened a ticket. Anyone else encountering this issue and have a fix:) Thanks.

~Dave

vizkiz

Sep 10, 2009, 09:38 PM

If you have a BenM.at profile, uninstall it.
A buddy of mine had the same problem, restored, no dice. I removed the BenM.at profile and his voicemail popped up a few seconds later.

phinsup

Sep 10, 2009, 11:24 PM

Two iphones, no VVM

jzb777

Sep 10, 2009, 11:44 PM

:mad::mad::mad:Same Here...one each, 3GS, and 3G.. After update to 3.1, have no VVM. Called AT&T they made me remove SIM card and install another sim from another phone I had. Waited for signal. Then installed the original sim back and I got voicemail prompt, showing 5 Voice messages waiting. but know VVM. Here is the Weird part, when I tapped on the voicemail ICON it actually dialed out to the voicemail...but still know VVM!!!!!!!! calling APPLE tomorrow..800-MyiPhone.. Good luck..

SCMomentum

Sep 11, 2009, 12:19 AM

If you have a BenM.at profile, uninstall it.
A buddy of mine had the same problem, restored, no dice. I removed the BenM.at profile and his voicemail popped up a few seconds later.

Thanks Andrew....worked like a charm. Wow...unfortunate...I liked his tethering program.

~Dave

phinsup

Sep 11, 2009, 12:23 AM

No Benm.at profile here, what i ended up doing was finding a 5.0 carrier file online, downloaded it and installed it and VVM works on both phones.

daihard

Sep 11, 2009, 12:27 AM

No Benm.at profile here, what i ended up doing was finding a 5.0 carrier file online, downloaded it and installed it and VVM works on both phones.

Which version of the carrier file did you have before? I thought OS 3.1 came with a 5.0 carrier file?

karsmcg

Sep 11, 2009, 09:14 AM

I am having the same problem, no voicemail on the iphone. I've tried turning it off, waiting a few mins and turning back on and nothing...what to do? :(

karsmcg

Sep 11, 2009, 09:16 AM

If you have a BenM.at profile, uninstall it.
A buddy of mine had the same problem, restored, no dice. I removed the BenM.at profile and his voicemail popped up a few seconds later.

How do you remove BenM.at profile?

jzb777

Sep 11, 2009, 09:25 AM

If you have a BenM.at profile, uninstall it.
A buddy of mine had the same problem, restored, no dice. I removed the BenM.at profile and his voicemail popped up a few seconds later.

It WORKED!! THANKS ANDREW!!!!:D:D

bstpierre

Sep 11, 2009, 09:50 AM

I had the same problem except AT&T was able to help me. He had me type in a code that didn't seem to do anything. I was still getting the message about accessing voicemail so he called me and left a message than I was able to get the voicemail. First it said my password was incorrect but once I entered it in everything was fine.

Sorry, I didn't write down the sequence of numbers that he had me enter.

By the way, the initial guy I talked to had to transfer me to a tech.

karsmcg

Sep 11, 2009, 12:53 PM

How do you remove BenM.at profile?

I figured out how to remove BenM.at and it worked. VM working now

KingCoffee

Sep 11, 2009, 02:59 PM

BenM was the culprit for me too. I felt like an idiot when I read this and tried it while I was on hold with an Apple Specialist. They gave me a gentle "Yeah, it'll work best if you don't have unsupported software installed in your phone."

vizkiz

Sep 11, 2009, 05:09 PM

Thanks Andrew....worked like a charm. Wow...unfortunate...I liked his tethering program.

~Dave

It WORKED!! THANKS ANDREW!!!!:D:D

I figured out how to remove BenM.at and it worked. VM working now

BenM was the culprit for me too. I felt like an idiot when I read this and tried it while I was on hold with an Apple Specialist. They gave me a gentle "Yeah, it'll work best if you don't have unsupported software installed in your phone."

You're welcome. Glad I could help out.

Jumpie

Sep 11, 2009, 06:32 PM

so....

what if you don't have benm on your phone but did the www.michaeljohnston.me/IMAGES/us_att.mobileconfig and removed it and still don't get vvm to work? It says: Voicemail Unavailable. Unable to connect. Try again later.

When I got into Settings>General>Network>Cellular Data Network the only things in there are Cellular data and MMS. The option for VVM isn't even in there any more.

Ideas?

vizkiz

Sep 11, 2009, 11:49 PM

Ninerlou

Sep 12, 2009, 12:03 AM

Same issue. I have a 3GS with tethering. I updated to 3.1. Tethering is still there but VVM disappeared. When I too go to Settings>General>Network>Cellular Data Network the VVM option is gone. I even reset my Network settings and no luck. Any ideas?

so....

what if you don't have benm on your phone but did the www.michaeljohnston.me/IMAGES/us_att.mobileconfig and removed it and still don't get vvm to work? It says: Voicemail Unavailable. Unable to connect. Try again later.

When I got into Settings>General>Network>Cellular Data Network the only things in there are Cellular data and MMS. The option for VVM isn't even in there any more.

Ideas?

phinsup

Sep 12, 2009, 12:06 AM

You need a stock 5.0 att carrier file, upload that and it will work.

My guess is we all had a custom carrier file that enabled MMS and Tethering, when the update happened it somehow jacked our custom carrier file.

Jumpie

Sep 13, 2009, 10:20 AM

I fixed mine but it too a little bit of time. Here's what I did:

1) Restore phone
2) Re-sync
3) Follow steps listed here: http://www.krillr.com/blog/N72ZCXJH/tutorial-mms-on-iphone-os-31-att

After this, my vvm worked again.

Paco II

Sep 13, 2009, 12:51 PM

Thanks for this thread. Also had the missing VVM problem. Removed BenM.at profile, did a Network Settings reset for good measure, rebooted phone, and all was good again. Glad I didn't have to do any restore or anything.

JJ 109

Sep 16, 2009, 09:57 PM

I have Ben m and not no Visual Voicemail. Can some please expain how to fix in layman terms? I do not know how to "remove the profile" if that is what I have to do

kjiphone

Sep 17, 2009, 12:53 PM

I have no VVM either and am not sure how to get rid of that profile (or how to look for it). Can someone give me the instructions. Also how to download (manually) the 5.0 carrier file that was mentioned in case that is the problem instead...

Thanks so much!

I checked and I don't have the ben m profile. I did a restore last night and the tethering stuff I had loaded previously is gone. But I still have no VVM.

Khryz

Sep 17, 2009, 01:04 PM

Um, my VM just stopped working. I can't use it.

And I have no idea who/what BenM is. Do I have to call AT&T?

ViolentA79

Sep 17, 2009, 01:33 PM

Use this guy's carrier file! The minute i loaded it to my phone VVM came back and my mms still is working. No reboot no nothing... just installed it and everything is back to normal

http://www.krillr.com/blog/N72ZCXJH/tutorial-mms-on-iphone-os-31-att

kjiphone

Sep 17, 2009, 01:54 PM

Having trouble with the download file...it asks to open with application and I don't know what to do? which keys on the mac are alt-click? sorry still new to mac world.

markchurch

Sep 17, 2009, 10:23 PM

Go to the settings screen and scroll down
If you see a line that says profile, touch it
Delete your profile.
Phone will restart
Now go back to the same screen and at the same place there will be a line to restore your profile
Once this is done VVM should start working. I spent an hour on the phone with Apple. Hope this saves you the trouble.

tonzeejee

Sep 18, 2009, 08:56 PM

For those of you who don't see a "Profiles" section under "Settings > General", and for those of you who have Reset Network Settings and for those of you who have deleted the BenM.at profile file and are still having issues with VVM, odds are you DID, at some point, try tethering with the 3.0 or 3.0.1 iPhone software, which required that you install a non-AT&T IPCC file, so stop blaming your service provider and/or Apple, neither of whom is to blame for your modifying of your device software from factory installed software.

In your case, here's how to get voicemail back.

1) Disconnect your iPhone from your USB cable and quit iTunes.

2) On your Mac, browse to: 'Macintosh HD/Users/"yourhomefolder"/Library/iTunes/iPhone Carrier Support'

3) Drag all files in that folder to your Desktop. There will probably be one called "ATT_US.ipcc", which is the hacked/modified carrier support file that 3.0 used to allow tethering, which, as previously said is NOT supported by AT&T or Apple (but probably will be in the future).

NOTE - if you modified your original ATT_US.ipcc file and it is still located in that folder with a different name, like "ATT_US.ipcc.old" or something of that nature, then simply delete the one called "ATT_US.ipcc" and rename the old/original file to "ATT_US.ipcc". This will allow you to hold the "Option" key on your keyboard and click "Check for Updates" in iTunes, then manually browse to the folder listed in step 2 and choose that file... much more painless than a full factory restore. If that's your case, as it was for me, don't read any further. If you only have one file called "ATT_US.ipcc", keep reading...

4) Connect your iPhone and open iTunes.

5) Restore your iPhone to factory settings. Then re-sync whatever you want.

6) After all is well, delete the .ipcc files from your Desktop that you dragged there earlier.

Yes, this will involve re-syncing all your data - a long process. Restoring to a previous backup will not help, as that process will restore modified ATT_US.ipcc files - the correct ATT_US.ipcc file will be downloaded and copied to your computer during the restore. Hopefully you didn't delete your original, AT&T-provided .ipcc file and simply renamed it when you modified your software to enable tethering.

ralph4

Dec 8, 2010, 05:43 AM