Dead Pixel in ACD LED Refurb

Clearly its not like "you will get six and then your seventh will work"

Woah dude that sucks.

I always buy in store (if possible) and then ask if it is ok if I check the display for dead pixels. I got funny looks all over the Apple Store when the specialist pulled a table apart to get into a power socket and watched as I made the whole screen go red, green, blue etc and scan closely.

Ah well...

sounds like you have dead pixel OCD

jleffell said:

It's a Refurb so I could not do an in store trial.

I will probably get the Dell Ultrasharp U2410 now, new, with a 3 year warranty, for less.

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Sorry you had this experience. It's very common, actually. Too common!

Your best bet if you REALLY want an ACD is just to pay the extra $ and go buy it in store so you can check it out before bringing it home (as another poster suggested). Best of luck!

Don't you wish they had the same common sense reasoning you have?

I was just emailed saying I could keep an extra pair of $115 Swan D1080MkII speakers I was sent on accident because it would be too much hassle to get them back.

In your case, I hope they get it right this time!

TheOnlyJon said:

Don't you wish they had the same common sense reasoning you have?

I was just emailed saying I could keep an extra pair of $115 Swan D1080MkII speakers I was sent on accident because it would be too much hassle to get them back.

In your case, I hope they get it right this time!

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That't pretty awesome

@ jLeffell
my dad bought a long time ago some iMac G4's, one had dead pixels, but because it weren't more than 3 they (we don't have an apple stores here, so it was another mac company, authorised to sell) wouldn't replace it. So you probably were lucky that apple was willing to replace.

It is not reasonable to be surprised that refurb displays have a dead pixel or two. Why do you think most people probably return/decline displays?

If the "bad" part is a dead pixel on an LCD, it is not like Apple is going to replace the panel, since it is likely technically within spec.

I think what they should do, for new displays only, is charge ~$100 for a "no dead pixel" guarantee, where the user then accepts the monitor (and cannot decline it later).

I have several stuck pixels on my 23" ACD, but the dot pitch is so small on this monitor that even if I put my face up to it I still have a hard time finding them. You should just wait until one of these shows up in the refurb store and grab it instead. That extra inch is screwing you

Having worked in customer service, let me promise you that shipping fees are nothing compared to making a satisfied customer unsatisfied. That could cost the company thousands upon thousands in lost sales over the next 10-20-30 years.

Yes, that's how CS managers think, and that's why the CS rocks at the best companies.