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View Full Version : Help - damaged iphone audio jack, will apple replace it for me? :(



sashie
Oct 19, 2009, 11:40 AM
http://i244.photobucket.com/albums/gg11/lovesashie/IMG_0269.jpg
http://s244.photobucket.com/albums/gg11/lovesashie/IMG_0270.jpg
http://i244.photobucket.com/albums/gg11/lovesashie/IMG_0271.jpg
http://i244.photobucket.com/albums/gg11/lovesashie/IMG_0268.jpg

(sorry for the huge photos i don't know how to resize them..)

i am so upset.
i was listening to music with my headphones plugged in the audio jack today while my iphone was in my jeans pocket.
i had to get on a bus and the bus started moving before i had a chance to sit down.. so when i did... well. i think you all know what happened then.
apart from damaging the audio jack..
my 'sleep' button died as well.. so now i can't swtich my phone off nor put it to sleep/standby mode.

i will be visiting apple care tomorrow right away... (i am so so so upset)
i know i should just wait til tomorrow to find out
but.. i am so anxious to know whether apple will replace this for me..
or do i have to pay for a brand new phone. :(

this is just 3 months old ... yeah.. its the 3gs. :(

anyone had this issue before?


Unspoken Demise
Oct 19, 2009, 11:41 AM
Its physical damage. I dont believe they will replace it under warranty.
sashie
Oct 19, 2009, 11:43 AM
Its physical damage. I dont believe they will replace it under warranty.

even if i am willing to pay? :(
so i need to buy a new phone?
-aggie-
Oct 19, 2009, 11:43 AM
It'll be an out of warranty replacement for $199.
Unspoken Demise
Oct 19, 2009, 11:44 AM
even if i am willing to pay? :(
so i need to buy a new phone?

What im saying is they will not replace it free under warranty, seeing as it is user created damage. They will probably give you a quote on how they can fix it out of warranty, or they will require you buy a new phone.
sashie
Oct 19, 2009, 11:46 AM
It'll be an out of warranty replacement for $199.

thank you...
at least now i know i don't need to actually pay for a brand new phone...
fingers crossed its about the same price for out of warranty replacement in hong kong.. sigh.
OllyW
Oct 19, 2009, 11:47 AM
(sorry for the huge photos i don't know how to resize them..)

Use [timg] instead of [img] tags.
sashie
Oct 19, 2009, 11:53 AM
Use [timg] instead of [img] tags.

thank you i will fix it right away.. x
-aggie-
Oct 19, 2009, 11:54 AM
thank you...
at least now i know i don't need to actually pay for a brand new phone...
fingers crossed its about the same price for out of warranty replacement in hong kong.. sigh.

See this link for more info on OOW service.

http://www.apple.com/uk/support/iphone/service/faq/#warranty4

It's a UK link....the U.S. link says the same, but it was the first one I found.
sashie
Oct 19, 2009, 01:11 PM
See this link for more info on OOW service.

http://www.apple.com/uk/support/iphone/service/faq/#warranty4

It's a UK link....the U.S. link says the same, but it was the first one I found.


thank you so much for the link. really appreciate it...
at least it gave me a rough idea on the pricing..
the stupid hong kong version of this website doesn't tell me anything...
apart from 'contact your service provider for more details'
so i guess i'll just have to try my luck tomorrow. :(
thanks anyway! x
lollicup
Oct 20, 2009, 05:05 AM
wow that is some damage haha never seen that

apple will replace it for $200 since accidental damage is not covered
sashie
Oct 22, 2009, 12:40 AM
wow that is some damage haha never seen that

apple will replace it for $200 since accidental damage is not covered



haha i know. thanks to my headphones :( tsk.
i replaced it a few days ago. yeah they charged me $1700 hk dollars.. which is about $200USD. :(