FedEx LOST my iMac 27''

[VicX]

they FedEx just said they cannot locate it, it's lost, sorry...:eek:

[thegoldenmackid]

We should fine you for grammar.

[dast1g]

they FedEx just said they cannot locate it, it's lost, sorry...:eek:
i guess it worths depriving it as his own for FedEx guy at the expense of paying the fine or even losing his job.

What are you trying to say?? Please make your post more clear

[VicX]

it was supposed to be delivered last Thursday, now i called them, they just told me they lost the package. that's it. What i was guessing is FedEx guy stole it.. i've been waiting for so long... i'm so pissed

btw, english is my second language,

[Hellhammer]

Call Apple and let them fight with FedEx. Anyway, FedEx is responsible to refund the item because AFAIK, their delivery is insured

[jmpage2]

it was supposed to be delivered last Thursday, now i called them, they just told me they lost the package. that's it. What i was guessing is FedEx guy stole it.. i've been waiting for so long... i'm so pissed

btw, english is my second language,

Fedex tracks stuff every step of the way, literally they will bar code scan an item when it checks in at a warehouse, gets put on a truck, etc.

So, in all likelihood considering the price of the item they will find it, even if it means someone gets fired for "losing" it.

[bartelby]

btw, english is my second language,

Don't worry, I understood you fine.


Just keep calling FedEx about getting you a replacement as soon as they can.

[jessica.]

We should fine you for grammar.

We should fine you for your inability to be helpful. The guy is clearly upset and I'd even go as far to say that English isn't his first language. Have some compassion.


VicX: Apple will undoubtedly issue you a new one right away. Just give them a call. Apple will deal with FedEx separately.

[Ramonesmania]

The FedEx guy stealing it is indeed possible. But do you know what else is possible ? That FedEx genuinely LOST you're iMac. I wouldn't start making assumptions with no evidence at all. I've never really used FedEx for anything, what did they say they can do for you ?

[VicX]

Fedex tracks stuff every step of the way, literally they will bar code scan an item when it checks in at a warehouse, gets put on a truck, etc.

So, in all likelihood considering the price of the item they will find it, even if it means someone gets fired for "losing" it.

it's the waiting that is killing me. i literally have no hope at this point that they will find it, coz they keep telling me from last Thursday that they cannot locate my package, they're sorry...blah blah...

Don't worry, I understood you fine.


Just keep calling FedEx about getting you a replacement as soon as they can.

no, they can't, the only word in their dictionary is SORRY

[jessica.]

it's the waiting that is killing me. i literally have no hope at this point that they will find it, coz they keep telling me from last Thursday that they cannot locate my package, they're sorry...blah blah...



no, they can't, the only word in their dictionary is SORRY

The good news is that you don't have to wait for them to find it. Please call Apple right now and tell them. I bet you they send one to you today. It's only noon where you are.

[NevadaJack]

The FedEx guy stealing it is indeed possible. But do you know what else is possible ? That FedEx genuinely LOST you're iMac. I wouldn't start making assumptions with no evidence at all. I've never really used FedEx for anything, what did they say they can do for you ?

UPS and FedEx get confused at times... I ordered some memory for the new 27 Quad and my tracking indicates it is out for delivery in Salt Lake City, UT. However, I live in Las Vegas, NV... :D:D:D

[foofan]

when you track your package does it say it was delivered? maybe they dropped it off at another house?

Did you know most fedex drivers are independent contractors? They own their own routes. maybe the driver said screw it and decided to keep yours for himself.

Fedex right now is also hiring temp drivers just for the holiday season at only $11 per hour. It wouldn't surprise me if it was stolen

[VicX]

We should fine you for your inability to be helpful. The guy is clearly upset and I'd even go as far to say that English isn't his first language. Have some compassion.


VicX: Apple will undoubtedly issue you a new one right away. Just give them a call. Apple will deal with FedEx separately.

thank you jessica and all of you guys here
yes, they apple will re-shipping me a new one via 2day, again FedEx..
actually i'm not quite worrying about losing my money, it's all about all the waiting and disappointment. i have mid-terms around the corner, i've wasted too much time in this calling, explaining and upsetting myself... no more time for distraction

[Hellhammer]

The good news is that you don't have to wait for them to find it. Please call Apple right now and tell them. I bet you they send one to you today. It's only noon where you are.

I agree. Let Apple deal with FedEx, they know more about laws and terms etc.

[bbydon]

You need to call apple and tell them.
They will get on it and send another.

[jessica.]

thank you jessica and all of you guys here
yes, they apple will re-shipping me a new one via 2day, again FedEx..
actually i'm not quite worrying about losing my money, it's all about all the waiting and disappointment. i have mid-terms around the corner, i've wasted too much time in this calling, explaining and upsetting myself... no more time for distraction

Surely you're disappointed, but when dealing with a major organization that chooses one delivery company over another they are undoubtedly going to have insurance to deal with such issues. Whether it was stolen, fell off the back of a truck or what, Apple will make it right.

The good news is that you did not sign for a package or allow them to leave it at the door where someone could swipe it. Had that been the case this battle would be a bit more of a hassle to deal with.

[JWFerne]

I'd also ask to see if Apple can throw in overnight shipping. They'll just charge FedEx for it.

[neoserver]

I've had a similar situation where a canadian courier company lost an apple package of mine. (It was software, but it still should hold.) I called the courier company to confirm that it had been lost and then I called Apple. Apple told me to contact the courier, I said I had already done so and so Apple filed a claim with the courier company and resolved my issue by next-daying (at no cost to me) a new copy of the software to my door. Needless to say, I was impressed with Apple's customer support on that matter.

So to echo the advice that has been given already, get Apple involved.

[unamused]

i would also push for next day shipping...

[Transporteur]

I've always said that it's not very clever to ship the Mac boxes without an outer box that does NOT say what's inside.
I really don't want to know how many of those Apple boxes get 'lost' every year.

[UrFatMom]

I've had this kind of problem already in the past. I guess that FedEx just can't ship to Canada correctly. This is why I never buy from Internet for big items, I can't stand the wait. I will wait for my University to get in stock models before I buy mine!

And BTW English is also my second language, and I understood you just fine don't worry.

[mpuck972]

I've always said that it's not very clever to ship the Mac boxes without an outer box that does NOT say what's inside.
I really don't want to know how many of those Apple boxes get 'lost' every year.

They do ship them in an outer box, take a look at this first few seconds of this unboxing video:

http://www.youtube.com/watch?v=danCc7dDWzk

[VicX]

I'd also ask to see if Apple can throw in overnight shipping. They'll just charge FedEx for it.

not possible i guess, i did several upgrades on this machine including the Graphic card, they're re-shipping it in 3-5 business days. anyway it does not say "in November" at this time TT
hopefully, this Friday

i would also push for next day shipping...

I assumed the "2nd day delivery" is the same as "next day", no?

I've always said that it's not very clever to ship the Mac boxes without an outer box that does NOT say what's inside.
I really don't want to know how many of those Apple boxes get 'lost' every year.

this logic is fresh to me. i never lost my packages before, which are not as big and expensive as this one though. i used to trust carriers so much.
i know, they're people, they're not saints in heaven.

[stridemat]

I think it means two day delivery, but I would definitely pushed for overnight for the inconvenience.

Glad that hopefully it is sorted now, I would be very upset if I ordered something like an imac and it never arrived.

When is it due to you?

[VicX]

I think it means two day delivery, but I would definitely pushed for overnight for the inconvenience.

Glad that hopefully it is sorted now, I would be very upset if I ordered something like an imac and it never arrived.

When is it due to you?

Nov 6 ~ Nov 12

now they changed it to Nov 6 ~ Nov 10 with priority shipping.

[Shivetya]

I've always said that it's not very clever to ship the Mac boxes without an outer box that does NOT say what's inside.
I really don't want to know how many of those Apple boxes get 'lost' every year.

Go talk to the people at Glock (makers of very fine hand guns). They have to work specifically with their shippers to create packaging that isn't readily identifiable and have systems in place to prevent in shipping theft by the employees of the shipping company.

iPods probably work the same way.

Though I do know this about FedEx. If it is FedEx Home (green wording) it will get delivered. The majority of owner operators (contractors) and they cannot afford to lose anything. If it got on their truck it will get to where its supposed to be (big money if you want to get into that line of work but you bust your ass too)

[XboxEvolved]

Yeah I really doubt they "lost it". Having worked in the mail system, and having friends that work at FexEx, it is impossible for stuff to get "lost" in transit. That means either there was some kind of accident with the vehicle transporting it, or an employee stole it.

[JimAtLaw]

I had a UPS driver literally hurl a boxed bottle of wine over a tall fence that he couldn't see through onto my concrete back porch last month and then had the driver falsify my signature for it.

He could have seriously injured someone or destroyed something other than the wine itself - the bottle landed only a few feet from a glass table. The bottle could also have been found by a child - an adult is supposed to have to sign for alcohol 100% of the time.

UPS is the worst - FedEx is vastly better IMHO.

[Gavin S.]

I had a UPS driver literally hurl a boxed bottle of wine over a tall fence that he couldn't see through onto my concrete back porch last month and then had the driver falsify my signature for it.

He could have seriously injured someone or destroyed something other than the wine itself - the bottle landed only a few feet from a glass table. The bottle could also have been found by a child - an adult is supposed to have to sign for alcohol 100% of the time.

UPS is the worst - FedEx is vastly better IMHO.

It really comes down to individual drivers and not FedEx being better than UPS, IMO. It's not like UPS has a policy for their drivers to do douche-bag stuff like you describe. I had a FedEx driver leave a Omega Speedmaster Pro ($2000 watch) on the front porch without a signature and it got stolen by someone, if not him. My UPS driver knows me and he's a good egg, so if given the option I choose UPS for deliveries to my home.

[admo]

They do ship them in an outer box, take a look at this first few seconds of this unboxing video:

http://www.youtube.com/watch?v=danCc7dDWzk

Not always. My Mac Pro did not come in a brown box. Just the regular MacPro box with a fedex label slapped on it.

Oh the joy when that fed ex lady was lugging that thing across the street.

[California]

We should fine you for your inability to be helpful. The guy is clearly upset and I'd even go as far to say that English isn't his first language. Have some compassion.


VicX: Apple will undoubtedly issue you a new one right away. Just give them a call. Apple will deal with FedEx separately.

Jessica, sorry disagree, I could not understand the first post either. That said, I'm sure Apple will make good on this through FedEx because FedEx will take care of it. FedEx will also track down the culprit because they will not be happy about paying for a new iMac.

[JimAtLaw]

It really comes down to individual drivers and not FedEx being better than UPS, IMO. It's not like UPS has a policy for their drivers to do douche-bag stuff like you describe. I had a FedEx driver leave a Omega Speedmaster Pro ($2000 watch) on the front porch without a signature and it got stolen by someone, if not him. My UPS driver knows me and he's a good egg, so if given the option I choose UPS for deliveries to my home.
Different strokes for different folks I guess - I've had multiple horrendous experiences with UPS.

Another example - I once had UPS lose a money order I'd used to pay for a COD delivery, and then illegally send the account to a collection agency, without ever even contacting me about it, as though I had not paid! They then, after an absurd amount of time trying to work out the situation which was entirely their fault, took the position that I had to go obtain another money order at substantial time and expense, and further that if they subsequently found and cashed it, that I would then have to go after them to get it back. The way they handled it was blatantly unlawful on multiple counts and if I knew then what I know now, this would have ended up in court, likely with them paying me at the end. You may have a good egg driver, but the company by and large, in my experience, is populated by lying, unethical bastards.

[Gavin S.]

Different strokes for different folks I guess - I've had multiple horrendous experiences with UPS.

Another example - I once had UPS lose a money order I'd used paid for a COD delivery, and then illegally send the account to a collection agency, without ever even contacting me about it, as though I had not paid! They then, after an absurd amount of time trying to work out the situation which was entirely their fault, took the position that I had to go obtain another money order at substantial time and expense, and further that if they subsequently found and cashed it, that I would then have to go after them to get it back. The way they handled it was blatantly unlawful on multiple counts and if I knew then what I know now, this would have ended up in court, likely with them paying me at the end. You may have a good egg driver, but the company by and large, in my experience, is populated by lying, unethical bastards.

Wow. Sorry to hear that. I understand your feeling toward UPS.

[VicX]

the remote comes earlier than my iMac now. they've made 2 attempts to delivery it. it's the afternoon time when i can't be home.
I do put the official "Shipment Release Form" on the door telling them to leave my package to the apartment manager in leasing office. why did they ignore it every time? and they did not leave any note to me either.
i have classes everyday except Friday, what if they make the last attempt tomorrow and still ignore my note?

[fhall1]

the remote comes earlier than my iMac now. they've made 2 attempts to delivery it. it's the afternoon time when i can't be home.
I do put the official "Shipment Release Form" on the door telling them to leave my package to the apartment manager in leasing office. why did they ignore it every time? and they did not leave any note to me either.
i have classes everyday except Friday, what if they make the last attempt tomorrow and still ignore my note?

You can call Fedex and telll them to leave it at the local distribution center for pickup, then you go get it.

[Transporteur]

They do ship them in an outer box, take a look at this first few seconds of this unboxing video:

http://www.youtube.com/watch?v=danCc7dDWzk

Oh I wasn't aware of that.
Every item I got from Apple, such as Cinema displays, G5s or Mac Pros came without an outer box. Delivered by UPS by the way. Never had a problem with those guys.

[wilsonlaidlaw]

From my experience over the last few years, your choice of couriers comes down to:

Filching Every Day EXpected
U'r Parcel Stolen
or
Definitively and Hopelessly Lost

What really gets me is the wholly incompatible stories you get told every time you phone up - presumably just to get rid of you off the phone. UPS' tracking is far from infallible. Last year it was telling me that my Meridian G57 power amplifier was sitting in Cologne airport, when it turns out that it was known that it had been stolen from Kettering two days earlier.

Wilson

[VicX]

You can call Fedex and telll them to leave it at the local distribution center for pickup, then you go get it.

the local facility is too far away and i don't have a car.
anyway, i've had my friend wait for it.

for my iMac, it's already shipped and left from origin FedEx facility from Shanghai this morning, via priority (IP direct distribution). a moment before the estimated delivery date was Nov 6, then it changed to Nov 9. from you guys' experience, is it possible that it'll come this week?

[fhall1]

If they changed the expected date to Nov 9th, chances are not good you'll see it this week.

[Yazmeen]

Damn that really sucks

[VicX]

If they changed the expected date to Nov 9th, chances are not good you'll see it this week.

it did come this week, on Friday.. Wow...yeahh!
very nice screen on 1080p movies with upgraded graphic card.

[Lola M]

it's the waiting that is killing me. i literally have no hope at this point that they will find it, coz they keep telling me from last Thursday that they cannot locate my package, they're sorry...blah blah...

Wow. Im going through the same thing now too. Ive been waiting for my BTO MBP since 5/6. Waiting I mean really, really, really waiting:). It is "lost in the warehouse". Ordered replacement. Waiting game continues. This is so agonizing.... :o

[peskaa]

Not always. My Mac Pro did not come in a brown box. Just the regular MacPro box with a fedex label slapped on it.

Oh the joy when that fed ex lady was lugging that thing across the street.

I think the Mac Pros are an exception to the rule. Every other Mac seems to come in a brown external box. Apple don't seem to have any big enough for Mac Pro boxes...

[mtnDewFTW]

WOW. I'm sorry to hear that. But here's what you do.
Get the lost confirmation from FedEx, then call Apple. Tell them what happened and I think they should take care of it, or at least send you out a new one.

I don't understand how they just lose a product THAT big, but I guess stuff like that happens.

[koruki]

FedEX is not free from the wrath($$$) also known as Apple, so just ring apple you dont even need to talk to fedex lol.

[cocky jeremy]

I really hate shipping companies. Just be happy they don't ship through UPS. 60% of Macs would be busted upon arrival.

[macfan881]

We should fine you for grammar.

Calling the Kettle black.:rolleyes:

[wilsonlaidlaw]

I wonder how many iPads will go missing in Europe on 26 May (delivery day #1). I don't think the light fingered guys are the final delivery drivers in most cases. As someone else said, out of the big cities, these are often self employed people with their own van and it's their livelihood, plus it is too easy to identify the thief.

The security on the depots seems very lax. I have often wandered in when the front desk has been unmanned, shouting "is there anybody here?" There are parcels just lying around. I could easily have picked one up and walked out. It is a bit like the Museum of Modern Art in Paris.

My worst experience was in 1996, when UPS lost a package of financial information about a take over of a large Scandinavian company. Anyone who found the information and read it, could have made a killing on the markets. UPS tried to lie about the delivery but it all came to light when a very honest young lad came to our front desk, handed the unopened package in, saying he had found it lying the street, about 10 blocks away from our office. We gave him a new laptop in thanks.

Wilson

[cocky jeremy]

Calling the Kettle black.:rolleyes:

Uh.. that's correct.

[ahankinson]

Calling the Kettle black.:rolleyes:

Grammar correction fail.