Incase slider scratched my new 3GS

[jabingla2810]

Had a black 32GB 3GS for a few days now... loving it

I was determined not to get a case, but im going out at the weekend, and was scared of dropping my phone.

I caved in and got the incase slider (black).

I wiped the back of the phone, and the inside of the case, and put it on.... it felt nice and tight.

I came to take it off, the top half came off first, not sure if this is right, and I looked at the back of the phone where there is now a 10mm hairline scratch.

It stands out a bit because of the black case.

Probably nothing I can do about it

But is there anything out there that covers such scratches to make it look like new again?

No big deal I guess... but doesnt leave me with a lot of confidence with this case :(

[nipponfan]

I noticed the back of the iPhone is very scratch-sensitive, especially the "logo". But thankfully it's not as bad as the iPod touch. I got me a clip-on plastic case, not a big fan of the slider.

[rotlex]

Exactly the reason I don't use a case at all anymore. The only scratches I had in my last phone, were from an incase slider as well. Two of them, on the back, right where the bottom half slides on and off.

I have a replacement phone now, due to ring\vibrate switch falling off, and have not used a case in 6 months. No scratches at all. Frustrating eh? I did find that car wax was helpful in "minimizing" the scratches that were on the black portion of the phone, but your mileage may vary.

[carbon337]

I have had the same experience using the Griffin Elan Form Graphite.

The back of my 3gs back is now showing a lot of scratches - Im starting to think there is no point using it.

[jabingla2810]

Yeha, really frustrating

I supose over the 18 month contract it was bound to get a cuple of scratches... but the first one is the worst!

Anyhow... I cant for the life of me get the bottom bit of the case off now...

Ive read around and apparently incase will send you another if its too tight

I cant seem to find the UK number for incase support....

I might just phone apple, because I bought it of the website

[ouimetnick]

Yeha, really frustrating

I supose over the 18 month contract it was bound to get a cuple of scratches... but the first one is the worst!

Anyhow... I cant for the life of me get the bottom bit of the case off now...

Ive read around and apparently incase will send you another if its too tight

I cant seem to find the UK number for incase support....

I might just phone apple, because I bought it of the website

Just google Incase slider scratched my iPhone. You'll find plenty of people with the same issue. It also happens to other slider cases, not just incase.

[instaxgirl]

I cant seem to find the UK number for incase support....

I might just phone apple, because I bought it of the website

You can email incase, but their response times aren't great.

[jabingla2810]

Just got off the phone to Apple

They are replacing it

I'll let you know if the new one fits any better

Im not being crazy here... but the bottom should definatly come off pretty easy right?

Well definatly easier that the top bit anyway? :confused:

[SuperKat]

I stopped using my slider for a bit. Chrome is scraped up and it was super hard to get off at first, but it's eased up a bit after some use.
Went back to a basic back covering by SGP.

[nyisles84]

Incase is famous for that. try the Seidio Innocase. It's the same thickness i believe, has a rubberized exterior and the inside is lined with felt to avoid scratches. Prob the best case I have ever used.

[loskickking23]

I would rather have a scratch then a cracked screen from a drop....I dropped mine once with out my slider and ended up spending $200 for a replacement....dropped twice with the slider from higher drops and I saved $200 twice...some people might have $200 to blow...idunno

[labman]

Incase is famous for that. try the Seidio Innocase. It's the same thickness i believe, has a rubberized exterior and the inside is lined with felt to avoid scratches. Prob the best case I have ever used.

1+ great cases.IMO I have black, blue and red or maroon, FYI you can find them on eBay about $12 a case i found all three for $24 :D

[ajnicho]

I just have a foam sock type case that you slide in to and out each time you need to use it. Keeps the look of the iPhone but protects it when you're not using it.

[mcdj]

Wirelessly posted (iPhone: Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_2 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7D11 Safari/528.16)

It will not likely be your last scratch nor the worst. If you analyze your car with the same level of scrutiny, you will find much bigger scratches.

[eawmp1]

Read any post about the Incase Slider on this forum and you will see scratched bezels as a COMMON problem.

However, if you think about it, if you are covering the phone with the case, you won't see the scratches. If you leave the phone naked, you can get scratches. Face it, your phone will show wear and tear unless you leave it unused in the original box. It's a tool, not a museum specimen!

[rotlex]

Read any post about the Incase Slider on this forum and you will see scratched bezels as a COMMON problem.

However, if you think about it, if you are covering the phone with the case, you won't see the scratches. If you leave the phone naked, you can get scratches. Face it, your phone will show wear and tear unless you leave it unused in the original box. It's a tool, not a museum specimen!

Exactly, LOL. I actually wonder why I ever kept any of my previous phones in a case, when in the end, I throw them out, looking brand new from being in the case, and replace them with an upgrade! :D

[kicko]

Exactly, LOL. I actually wonder why I ever kept any of my previous phones in a case, when in the end, I throw them out, looking brand new from being in the case, and replace them with an upgrade! :D

the difference is you can still sell your iphone for a pretty penny and basically have itself pay for the new upgrade. Your old nokia...well... is just old.

Yes I agree everyone is way to anal about the condition of their phones in general. I like to keep my stuff as nice as possible but somehow, someway i'll end up with a scratch somewhere. You can always brush the chrome and fix the bezel scratches, plus there is a scratch remover for the back of the iphone too.

I just want to protect my phone and be happy, not drive myself crazy trying to keep it "mint". That said, I love my slider cases.

[MMM.PWR]

this is why I returned my incase slider. it also picked up a lot of dirt that gets in through the lens opening. I took it off last night and the dirt was actually stuck on the phone. I had to add some pressure to take it off. Not to mention it does scratch the chrome bezel. I picked up a SENA slimflit pouch last night and I love it.

[jaxxx]

Just got off the phone to Apple

They are replacing it

I'll let you know if the new one fits any better

Im not being crazy here... but the bottom should definatly come off pretty easy right?

Well definatly easier that the top bit anyway? :confused:

replacing the phone for what??? scratches??

[SchneiderMan]

replacing the phone for what??? scratches??

I think they are replacing the slider..

[lollicup]

Perfectly said

Read any post about the Incase Slider on this forum and you will see scratched bezels as a COMMON problem.

However, if you think about it, if you are covering the phone with the case, you won't see the scratches. If you leave the phone naked, you can get scratches. Face it, your phone will show wear and tear unless you leave it unused in the original box. It's a tool, not a museum specimen!



You guys are pretty anal

a 10mm scratch is not going to reduce the value of the phone


Why do you guys need to keep the phone in perfect condition ?


cases are best if you want to avoid accidental drops

skins ( bse/is/bg) are best if you want to avoid scratches


If you want good dual protection go with a skin + a silicone case

in the end though you are spending a lot of money ( $50 + ) when the resale of your device is not going to be affected that much.

[SooneratND]

Seidio Innocase II


Basically an InCase slider, but has a felt lining on the back to prevent just this type of problem.

[samven582]

Seidio Innocase II


Basically an InCase slider, but has a felt lining on the back to prevent just this type of problem.

Seidio Innocase II is just as bad

[kicko]

Seidio Innocase II is just as bad

All cases in one way shape or another have the possibilty of scratching your phone.

Weight the risk of dropping vs. a 10cm hair line scratch, that you have to tilt just the right way to see.

[dread]

I have the seidio and while it doesn't scratch the back it does scratch the chrome. You can always get this http://www.radtech.us/Products/bezel-blaster-iphone-scratch-remover.aspx and this http://www.radtech.us/Products/IceCreme.aspx

[Blueline29]

After trying an obscene number of cases, I think the one I've finally settled on is the new Speck See-Thru. I have a couple of Sliders but haven't used them much due to scratch concerns...what I've used most is a Solo FX and several FX knockoffs, and the back of my phone is MINT. I'm trying desperately to keep it that way so I'll get maximum resale value next summer when I decide I have to upgrade to the 4G. :)

[sidewinder]

Seidio Innocase II


Basically an InCase slider, but has a felt lining on the back to prevent just this type of problem.

Seidio Innocase II is just as bad

Not in my experience with two different black iPhones. The Seidio Innocase II has been great on both iPhones and neither has a scratch on the back or on the bezel.

The Seidio Innocase II has proven to me that it is the best minimal case out there.

S-

[Battery Pulse]

It's good you're getting it replaced mate. I would suggest those jelly like silicone cases. Those are my personal favorites. ;)

[jabingla2810]

Apple said on the phone I'd recurve a conformation email and someone would call me to arrange to collect my current case... Neither of which have happened and it's been two days now. Should I phone them again? :s

[eron]

A Seidio Innocase is slightly thinner than an Incase. The new ones have a plastic covering over the the Logo opening. Watch out for counterfeits on the net. The real ones have IPH3G, rather than small letters. Youtube for fake vs new.

Hasn't scratched my iPhone Yet.

[jabingla2810]

After going 3 days without an email or phone call

I phoned Apple back, and was informed I will now get a refund instead of a replacement. And will be sent an email with instructions within 24 hours.... its not been about 30 hours and still no email.

Anyhow... I went into a carphone warhouse last night and got myself another one... I tried before I buyed and it fits much nicer.... and the bottom now comes off first, and neither half feels completely glued to the phone :)

Still waiting for instructions to get my refund.... might have to phone them again tonight.... because if it carries on like this im going to be too late to get a refund and it wont be my fault.

[greygray]

That's pretty maddening OP. :( I currently have a Switcheasy Capsule Rebel on my 3gs and I like it. Have a go. It's good and offers full protection without causing scratches.

[Warbrain]

All cases, regardless of what anyone says, will cause scratches at some point. Dust will get trapped between the case and the phone. It happens.

I just grew out of using cases. Whatever happens happens.