broken_keyboard
Jul 27, 2004, 12:41 PM
This is just a heads up for anyone considering buying .Mac or anyone who is already a subscriber and is losing emails. They have a spam filter that operates that can not be disabled.
I made a simple request that I recieve all emails sent to my account and they were unable to do it. All they will do is give you the following advice which amounts to getting you to train their filters for them.
No automatic filter is perfect, so I'm amazed that they will not disable it.
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Dear User,
Thank you for contacting Apple.
.Mac employs several spam detection and elimination methods. These cannot be manipulated to address an individual account.
Implemented at the server level, BrightMail™ uses moment-by-moment trends to identify and remove spam before it gets to your inbox. For more information about BrightMail™ - <http://www.brightmail.com>, please visit their website by using the preceding link.
In addition to BrightMail™, list-based filtering is used. This prevents known spam sources from even sending to .Mac Mail recipients. Although not as dynamic as BrightMail, this is responsible for stopping much of the inbox-filling content that is sent every day. .Mac also monitors all incoming message activity for trends. This information can reveal that a previously unknown source of spam has begun to send to the .Mac community.
If you suspect that a domain is being blocked by the .Mac mail filters, there are a couple of steps you can perform to test this. Quit all email client applications that have ever been set up to check your account, including the Mac OS X Mail application. Request a message from that domain and check for it using .Mac Mail Online only. If it is seen there, then the filtering of the email client application is most likely the cause for the undelivered mail. Check the filters and rules in that application for more information.
If the messages do not show up when using .Mac Mail Online, please provide us with as much of the following information as possible:
- The sender's email address
- Date and time of the message (including time zone)
- Subject line of the message (if possible)
- Your email address (that the message was sent to)
- The server used to send the message (The "From" address does not always indicate the actual server being used)
Sincerely,
The .Mac Support Team
I made a simple request that I recieve all emails sent to my account and they were unable to do it. All they will do is give you the following advice which amounts to getting you to train their filters for them.
No automatic filter is perfect, so I'm amazed that they will not disable it.
----
Dear User,
Thank you for contacting Apple.
.Mac employs several spam detection and elimination methods. These cannot be manipulated to address an individual account.
Implemented at the server level, BrightMail™ uses moment-by-moment trends to identify and remove spam before it gets to your inbox. For more information about BrightMail™ - <http://www.brightmail.com>, please visit their website by using the preceding link.
In addition to BrightMail™, list-based filtering is used. This prevents known spam sources from even sending to .Mac Mail recipients. Although not as dynamic as BrightMail, this is responsible for stopping much of the inbox-filling content that is sent every day. .Mac also monitors all incoming message activity for trends. This information can reveal that a previously unknown source of spam has begun to send to the .Mac community.
If you suspect that a domain is being blocked by the .Mac mail filters, there are a couple of steps you can perform to test this. Quit all email client applications that have ever been set up to check your account, including the Mac OS X Mail application. Request a message from that domain and check for it using .Mac Mail Online only. If it is seen there, then the filtering of the email client application is most likely the cause for the undelivered mail. Check the filters and rules in that application for more information.
If the messages do not show up when using .Mac Mail Online, please provide us with as much of the following information as possible:
- The sender's email address
- Date and time of the message (including time zone)
- Subject line of the message (if possible)
- Your email address (that the message was sent to)
- The server used to send the message (The "From" address does not always indicate the actual server being used)
Sincerely,
The .Mac Support Team
