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View Full Version : Already defective 3gs needed replacement, now cracked screen?




Super Intendo
Nov 14, 2009, 08:10 PM
So my 3gs has been acting up for about two weeks now, I suddenly will stop getting calls and texts and won't realize it till I try to re send my last text and get a red exclaimation mark. It's not AT&T, it's the phone, it just stops receiving service even if I'm in my normal coverage area.

So I've been planning a genius bar appt. To get it fixed, but i haven't had time until tomorrow, I planned on making my appt tonight, and coincidenly, I just dropped my phone and the screen shattered.

If I replace the screen, will they know?

If I don't, will I be able to get a working phone even though mine has physical damage?

ThAnks for any help :)



grantsdale
Nov 14, 2009, 08:23 PM
$200 for an out of warranty replacement

ntrigue
Nov 14, 2009, 09:21 PM
I know the screen is $199 and water damage is $199. However, with the screen they replace the screen only and water damage they give you a remanufactured unit.

jav6454
Nov 14, 2009, 09:39 PM
So my 3gs has been acting up for about two weeks now, I suddenly will stop getting calls and texts and won't realize it till I try to re send my last text and get a red exclaimation mark. It's not AT&T, it's the phone, it just stops receiving service even if I'm in my normal coverage area.

So I've been planning a genius bar appt. To get it fixed, but i haven't had time until tomorrow, I planned on making my appt tonight, and coincidenly, I just dropped my phone and the screen shattered.

If I replace the screen, will they know?

If I don't, will I be able to get a working phone even though mine has physical damage?

ThAnks for any help :)

Can you prove any of the problems you were having before (ie like an AppleCare call, case #)? If you can, the cracked screen won't matter because you phone was acting up before and therefor warranty covered.

Hoever, if you don't have proof, I'm afraid it'll end up being $199. That will get you an swapped phone for a refurb or they just fix your current one. However, because of the other problems you mentions, I think they'd just replace it all together.

Super Intendo
Nov 15, 2009, 01:50 PM
Can you prove any of the problems you were having before (ie like an AppleCare call, case #)? If you can, the cracked screen won't matter because you phone was acting up before and therefor warranty covered.

It's a bit in the 'grey area', morally, but isnt it safe to assume that the waranty sticker that would break from changing it is on the inside?

Every time i've had a problem with my iphones and they've been replaced, they havent cracked them open to look around inside, they just check the headphone jack and thats it, so if i replaced the screen and then went in to get it replaced, how would they know?