ipod freezed suddenly

[asisoni]

Hello!

i need your help please.
i downloaded a cd to my ipod and suddenly it closed down, freezed and now it has the apple symbol on it and nothing happens. i can not close it, and basically can not do anything. it is just the apple symbol and nothing else to do.

what can i do to restart the ipod?

[stridemat]

1. Press and hold Sleep/Wake and Home until the it resets.

2. When the Apple logo appears release Sleep/Wake. Do not release Home until you see the prompt to connect the iPhone/iPod Touch to iTunes.


Basically this puts you touch into DFU mode allowing you to restore it.

[asisoni]

thank you very much for the quick reply.
i did as you said and it worked, but now i can only restore it and lose all the data on it???

[stridemat]

Every time you plug it into itunes a backup is created. Just restore from the backup.

[asisoni]

where do i find the backup option? all i see is the restore option only.
i cant find it anywhere in the menu.

[asisoni]

i get this message after i do as you wrote me to do :


"itunes has detected an ipod in recovery mode. you must restore this ipod before it can be used with itunes".

what does this mean?
how can i restore all my data i had on my ipod? from where in the menu in itunes?

thank you.

[TippmannBaller]

Just hit the restore button and the data from your last backup will be transferred to your touch.

[asisoni]

i did that now, i thought i can live with the ipod going back to new, just i want it to work, and now the restore does not work also!

this is the error message i get when trying to restore it :


"the ipod "ipod" could not be restored. an unknown error occured (1603)"

what is this? what can i do now?

[stridemat]

i did that now, i thought i can live with the ipod going back to new, just i want it to work, and now the restore does not work also!

this is the error message i get when trying to restore it :


"the ipod "ipod" could not be restored. an unknown error occured (1603)"

what is this? what can i do now?

take a look at this knowledge base article (http://support.apple.com/kb/TA38603?viewlocale=en_US).

[asisoni]

thank you once again.
so, i tried to open the services as the guide said, and it wont open. is there something about windows vista i dont know?
i am sorry if i am cousing too much trouble, but i just do get why my ipod just stopped working all of a sudden.
can you help me on this please?

[stridemat]

have you tried restarting your computer? Reading around it seems that can sometimes fix the problem.

[asisoni]

i did that allready, yes. it did not help. i really dont understand why all of this happend. i did not change anything on my computer.
i think there might be a problem with the USB controller, but i have no idea how to fix it.
i went to control panel to look if there is anything wrong with it, but there is no error over there. i dont know what else can i do now.
i would really appreciate your help here.

[stridemat]

Sorry, Im not a windows expert anymore, I used to know XP like the back of my hand. Vista is a strange beast. Hopefully someone else will 'chip' in who can point you in the right direction, and knows vista.

[LeeTom]

"freezed". hahaha. :D

[asisoni]

thank you for your answer. i hope someone here can help me activating my ipod again.
leetom- can you help me on this? i am sorry if my english is funny, it is not my native language.

[stridemat]

"freezed". hahaha. :D

whats the point in your post? This guy needs help.

[asisoni]

i just went through all the steps in the link you gave me, did them all, and still, it does not work.
should i reinstall my OS and that will fix it? i really need my ipod to work and i dont know anymore what can i do to bring it back to life.

[stridemat]

Don't reinstall your OS, thats a last resort!

Are you near an Apple Store? Perhaps you should make an appointment?

[asisoni]

I wonder if it is the computer or the ipod with the problem.
i will go to an apple store today and see what happens.

thank you for your help friend.