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View Full Version : Getting a job at the Apple Store


scem0
Aug 7, 2004, 06:11 PM
I can't think of many jobs that I think I'd love to do, which is why I think I should work at the Apple store. I'd love to spend all day showing people that there is an alternative to the PC universe they are used to (and probably sick of).

But how do I go about getting a job at the Apple Store? What is the minimum age? Do you have to have some kind of certification?

So, if anyone has been hired by Apple, I'd love if you could fill me in and post your experiences.

Thanks,

scem0

Kwyjibo
Aug 7, 2004, 07:30 PM
there are lots of threads on this, and it always seems that you need to be 18, and that havign sales experience is far weighed over loving macs. Are there any independant dealers in the area, most people like jobs with them better than a regualr apple store, because they don't just learn the specs but they might learn about repairs.

iJon
Aug 7, 2004, 09:08 PM
i'm not sure of age requirements, i would look on monster.com and see if you find some open spots that have requirements. sales experience would give you the edge, but they usually give everyone sales training. selling can be quite hard sometimes. it also depends on what tactics to take. lying and really not knowing anything, or having such a passoin for the product its fun to sell cause it doesn't even seem like selling to you. i have found the easiest and most imformative way to sell macs (other than owning one yourself) is to know windows. it helps to sell your product if you know your competetion. most people looking for a mac are coming from a pc world, and if you can convince them of all their specific problems can be solved on the mac they will fall in love with what you have to offer.

iJon

crazzyeddie
Aug 7, 2004, 10:17 PM
You have to be 18 to apply for a job. They do like sales experience (like maybe CompUSA or BestBuy... something dealing with technology). Be aware that Apple employees work on commission, so be sure you're good at convincing people that you know what you're talking about.

voicegy
Aug 8, 2004, 12:27 AM
Wouldn't hurt to give 'em a call. Perhaps they have applications available, and they could answer your questions best:

512-347-7888

fugeelama
Aug 8, 2004, 01:12 AM
I heard it was easier to get a job working for NASA than getting a job for Apple :eek:

Flowbee
Aug 8, 2004, 02:40 AM
Be aware that Apple employees work on commission...

I don't believe this is true. Apple's retail employees are paid a reasonably competitive hourly wage. There may be additional bonuses based on overall store sales, but not sales commissions.

w00tmaster
Aug 8, 2004, 06:18 AM
is hiring: http://www.apple.com/jp/retail/employment/index.html

evil_santa
Aug 8, 2004, 08:12 AM
London is looking for staff (http://www.apple.com/uk/retail/jobs/)

scem0
Aug 8, 2004, 12:48 PM
okay, thanks for the help everyone.

Looks like I'll be trying to get a job at the local Best Buy or CompUSA (CompUSA more likely because I know a really annoying guy that works at Best Buy, plus I don't like Best Buy).

Thanks,

scem0

stevehaslip
Aug 8, 2004, 01:41 PM
does anyone know when the London apple store actually opens? i can only find "autumn" on their site.

rainman::|:|
Aug 8, 2004, 02:44 PM
Apple stores do *not* work on commission. And, it's actually harder to get a job at Apple than it is to get into Stanford. Percentage apply/get in, anyway...

I'm hoping for this myself, they're opening a new Apple store in my town (finally!!!) so I'm eyeing the store manager position. I can't get my hopes up too much...

paul

voicegy
Aug 8, 2004, 02:56 PM
[...]they're opening a new Apple store in my town (finally!!!) so I'm eyeing the store manager position. I can't get my hopes up too much...

paul

Get them up as high as you want to. How bad do you want it? One can create things out of thin air given the amount of focused thought one gives things...you'd be great!

rock6079
Aug 8, 2004, 04:32 PM
well i personally can't wait til lthe first apple store opens in T.O., i will be the first to apply for the job, and will probably be the most persistant until i get one lol.


that would be such an awsome job, probably one of the few i would actually enjoy

yellow
Aug 8, 2004, 05:58 PM
I heard it was easier to get a job working for NASA than getting a job for Apple :eek:

This seems to be the case. Though I've attempted to 'interview' a few "Geniuses" so far, and I've been mightily unimpressed.

homerjward
Aug 9, 2004, 12:28 AM
a bit ot but does anyone know when theyre opening an apple store in san antonio? id like to get a job there but im leaving when im 18 so i suppose i wont have a chance...there's one in philly right? cause thats where im planning on going to college (still 4 years off tho) if i can get in to penn :eek:

kasei
Aug 9, 2004, 01:59 AM
The best place to get a job at the Apple store is on the Apple website. I applied for a job in an Apple store and suprisingly got a call about 3 months later. It is true, Apple store employees don't work on commission, however they do get a very nice discounts, free mac.com accounts, and few other really nice perks.

They also work on a quota bases and no you do not need sales experience. As a matter of fact I had never used an Apple computer before I began to work at the Apple the store.

It was a really good experience, but I had give it up when I got accepted to a MBA program. No time, between by full time job. I only worked on the weekends.

Good luck!

iJon
Aug 9, 2004, 02:08 AM
As a matter of fact I had never used an Apple computer before I began to work at the Apple the store.
!
no offense althought it will probably be taken. i just can' see how that can work out well, selling a mac when never using one. its hard enough to sell macs to the windows world. i just can't see anyone selling a mac without experience unless you just sit there and read off the spec sheets and say this computer is really really fast. pleast feel free to tell i am completly wrong, i would actually be interested on how you approached your job with a beginners edge.

iJon

kasei
Aug 9, 2004, 11:39 AM
To answer your question iJon, I have worked with computers for years and even though they were Windows, Unix and Linux based OS X was pretty easy to learn. I had never owned an Apple so when the store interviewed me to work there management was looking for people to help Windows people switch to an Apple. Management let me borrow a PowerBook for a week before I began to work there to get up to speed on the ends and outs of an Apple.

So by the time I started to work at the store I had a really good understanding of OS X. I also sat through all of the classes offered at the Apple store. Most of the people I sold computers to were switchers and it made them feel comfortable that someone else had gone through the process. I was able to answer their questions and anticipate some of the difficulties they might have. You would be surprised how terrified Windows users are to switching over to an Apple.

Hopefully this answered your question. The store hires people with different industry background. I run a small business and I wanted to obtain a better understanding of Apple, its customers and the culture of the company. It is my opinion Apple has a very strong comparative advantage over many of the systems out there. The problem is many people just don't know what Apples are capable of. The particular store I worked at hired people from the music, desktop publishing, programming, and various business industries.

It was a great experience and my new office has Apples in it. I would work there again. A lot of people talk badly about the employees at the Apple stores complaining they don't know anything about the systems. Everyone at the stores have a very strong understanding of the system. However the reason behind hiring some many people with some many backgrounds is if someone is not a Final Cut Pro wiz, there is a very good chance someone else it.

Make sure you have a solid resume before you submit it online at the Apple store.

https://jobs.apple.com/cgi-bin/WebObjects/Employment.woa

Good Luck....

iJon
Aug 9, 2004, 12:06 PM
that makes perfect sense. personally i think thats the best way to selll macs, knowing windows. its unbelievable how much it helps, at least with my experience. glad you enjoyed the job.

iJon

Hemingray
Aug 10, 2004, 11:40 AM
I've been submitting my résumé to jobs.apple.com to both Apple Stores in my area for a little over a year now. Have never gotten a response, except for the generic "thank you" email. One thing's for sure: do not give up! Keep on 'em. I *will* work for Apple some day. It's just a matter of when. :)

idkew
Aug 10, 2004, 11:57 AM
I don't believe this is true. Apple's retail employees are paid a reasonably competitive hourly wage. There may be additional bonuses based on overall store sales, but not sales commissions.


i think they do. at least on the ipod applecare i purchased. they guy had me tell the cashier that he sold it to me...

kasei
Aug 10, 2004, 02:32 PM
i think they do. at least on the ipod applecare i purchased. they guy had me tell the cashier that he sold it to me...

Employees don't get paid commission, however their product sales are tracked. Top employees will somethimes get freebies and major discounts. At the end of each week each employees performance is reviewed based on the number of systems and service plans they have sold. This determines if an employees can recieve an increase in pay or promotion.

scem0
Aug 10, 2004, 09:29 PM
I have a very strong understanding of Windows and Mac OS X.

I just don't have much of a way to prove it :cool:...

I use both a PC and a Mac at home to work on web design and anything else I'd do at home, and I use PCs at school for classes (web design, Comp Sci III, Cisco Networking II). So I know quite a bit about the internet, networking, programming, and PC's in general. But I've used a Mac all my life (up until recently) so I'm very familiar with Mac OS.

I'm still in High School (I'm not really trying to get a job at the Apple Store till I'm in college), but I take college courses for daul credit and I've taken an a+ certification training class (computer hardware), so I also know quite a bit about computer components, and computer hardware in general.

So I got a lot of the computer spectrum covered. I'm in no way an expert in any of those fields (but in a year I may be), but I certainly know enough to sell a computer to an average to above-average consumer.

Just to echo what others have said - I've been to Apple stores and I've been very unimpressed. The sellers don't seem to know all that much about computers. I'm almost sure that I know more than them, but it's hard to tell when all you do is go there and hear other people as questions.

So, to end this post, I'll just say that I think that I know enough to get a job there, and if I don't now, then I will by the time I graduate and have at least 4 more AP computer courses under my belt.

I guess a smart thing to do would be to brush up my hardware knowledge and get A+ certified, and then really brush up my networking knowledge and get Cisco certified (that'll be quite a challenge, but I'm willing to put in the hours). Then I at least have some proof (other than a high school and college transcript) that I know my stuff when it comes to computers.

scem0

wdlove
Aug 10, 2004, 09:35 PM
I've been submitting my résumé to jobs.apple.com to both Apple Stores in my area for a little over a year now. Have never gotten a response, except for the generic "thank you" email. One thing's for sure: do not give up! Keep on 'em. I *will* work for Apple some day. It's just a matter of when. :)

I wish you well in your application process. Persistence usually pays off in the end.

Have your started to work on a Resume scem0?

I have always found the Mac Genuis's to be very helpful.

ethernet76
Aug 25, 2004, 03:34 PM
I submitted an application to the Kenwood store in early May. I was hoping to get a summer job there and get an iPod.

After not hearing for a couple days I gave up and ended up being a whore for Wal-mart.

Kenwood called at the beginning of August to see if I'd be available for a seasonal/possible full-time position starting in September.

Unfortunately I go to school four hours away and start at the end of August.

I would have loved to work there, but something about the eliteism ego they have there would have been a damper.

I think the biggest thing you have to have on your application is the ability to communicate. Any nerd can ramble on about megabytes and gigahertz. But telling a family how Mac is their best choice is what's needed.

/I still did get an iPod though.

jxyama
Aug 25, 2004, 04:28 PM
I would have loved to work there, but something about the eliteism ego they have there would have been a damper.

not responding to an application or not hiring you shouldn't be considered "eliteism." you will encounter many companies like that when you look for any job.

it's best to not take things "personally" or with "bitterness." (i'm not saying you were really doing either of those, but the choice of word makes me think you may have, a little, perhaps.)

Giaguara
Aug 28, 2004, 02:37 PM
I heard it was easier to get a job working for NASA than getting a job for Apple :eek:

Hah.

Giaguara
Aug 28, 2004, 02:39 PM
Seriously, don't just make an application like everyone makes. When there are thousands of people applying for a job .. whether at apple or elsewhere -

WHY YOU? Tell them why they should hire you. Who cares about your birthday or which elementary school you went to .. if it has nothing to do with the job you want.

johnny_y
Sep 13, 2004, 11:28 AM
hey, just got a job at the london apple store and what i did was submit my resume to apple.com/jobs and the job came up. had a couple of interviews and best thing to do is be cool and relaxed not over the top like some people in there saying that mac had completely changed their lives. theyre great guys though the apple representatives. gud luck to anyone goin for a job, remenber, jus be cool, like all mac products.

jane doe
Sep 13, 2004, 08:00 PM
The Retail stores are sometimes hard to get into. After you apply, if they are interested in you you'll have an interview with the recruiter and then one maybe with the store manager or regional manager.

It sometimes helps to know people on the inside. Nothing helps more then a recommendation from an Apple employee.

Mechcozmo
Sep 13, 2004, 09:10 PM
There is an Apple Store less than 15 minutes away from here, and although I still have a few years (damned child labor laws ;)) I've hung out around there a few times. One guy there got me hooked on a PowerBook over the iBook, and all the fine details that go along with it (RAM amounts, battery life, HD size/speed, etc etc etc etc etc) He was very knowladgeable and impressed me quite a bit. Also, the Genius Bar at the Apple store has been very helpful. I chatted with the guy for a few minutes about Journaling, before asking the kind of computer that he was using. When he replied "867 TiBook" I replied "So, they are the oldest computers here?" He looked around at the G5s and shiny new PowerBooks and iBooks and said "Uh, wow. Yes, I guess they are..."

I'd like to think I could handle a Genius position, but after watching some guy come in, plunk down his iBook and yell at the same guy I was talking with about his power adapter and something going bad...I'd strangle 10 customers a week ;)
OK, not really. But still, they have to deal with quite a bit, don't you think?

plus_c
Sep 14, 2004, 02:56 PM
a bit ot but does anyone know when theyre opening an apple store in san antonio? id like to get a job there but im leaving when im 18 so i suppose i wont have a chance...there's one in philly right? cause thats where im planning on going to college (still 4 years off tho) if i can get in to penn :eek:

I go to Penn right now. The Apple Store is way out in King of Prussia...unless you're gonna bring a car up here in 4 years (and it's a bad bad bad idea to do), you probably won't be working there.

However, Penn is its own Apple Authorized Reseller, and you could work at the campus computer store - Computer Connection (http://www.upenn.edu/computerstore). I've worked there, and they treated me pretty well while I did.

Best of luck on applying to Penn when it comes time, it's a great school.

sebisworld
Sep 14, 2004, 06:02 PM
Seriously, don't just make an application like everyone makes. When there are thousands of people applying for a job .. whether at apple or elsewhere -

WHY YOU? Tell them why they should hire you. Who cares about your birthday or which elementary school you went to .. if it has nothing to do with the job you want.

I second that. There is nothing worse than an application that is not outstanding, especially if you are applying for a job where that Harvard degree of yours is not going to matter. Send in an application that someone with the heart in the right position would not throw away -- send in one that someone might pass around because he/she likes it. I'd recommend getting that old book from school which covered applications and trying to do everything how it says it should not be done. If you're applying for a popular job and the data on your resume is not outstanding, make your application outstanding and put a lot of time into it. Even if they think that you are the last person they would pick, they might still invite you for an interview if only you have that one thing that everyone else's application lacks.

Good luck to all of you. And maybe we'll get some more Apple Stores in Europe soon.