Google hit with flood of Nexus One complaints

[*LTD*]

Google hit with flood of Nexus One complaints

"Google support forums are awash with people looking for help for problems with their Nexus One phones -- and unable to find it," Nancy Gohring reports for IDG News Service.

"Google is selling the phone directly to end-users. That means many users are turning to it first, and the search giant doesn't have the kind of customer support that mobile-phone users are accustomed to.," Gohring reports. "Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days -- far too long, say most people who are complaining online."

Gohring reports, "Many people are also turning to T-Mobile and HTC, but getting little help there. T-Mobile is often referring people back to either Google or HTC for answers to questions. HTC is often referring people back to T-Mobile, according to complaints online... One customer going by the name Roland78 said he was transferred between T-Mobile and HTC four times, spending a total of one-and-a-half hours on the phone with customer service."

"Several people on one thread regarding poor 3G performance on the phone report being told by HTC customer service people that the Nexus One doesn't support 3G, although the phone does. Another got an e-mail response in five hours from Google suggesting that the user try restarting the phone to see if that solves the problem," Gohring reports.

http://www.pcworld.com/article/186399/google_faces_deluge_of_nexus_one_complaints.html

[ArrowSmith]

If that's true, it's a disaster. I can't believe Google rushed out the Nexus One before putting Apple Care-level tech support in place. Apparently Schmidt is not as smart as he thinks he is. Brin/Page have some soul-searching to do. Google could even look at MSFT for how to do tech support right.

[neiltc13]

Satisfied customers are usually very quiet.

[clevin]

end users already have N1 in hand now? thats fast.

[IndustrialSpace]

Doesn't bother me...

I LOVE my iPhone! :D


...but yeah, Google is risking their reputation by not living up to their Googleness. They're putting their hand into too many cookie jars.

[steve2112]

This is one advantage Apple has over other its competitors. They control the whole process on the iPhone: hardware and OS. No, they don't control the network, but they do control everything else. I'm a fan of Android, but as long as Google is using third party manufacturers, they will run into these problems. They are putting their reputation at stake relying on all these third parties.

[MTI]

I wonder how long it takes before you can just Google all the possible tech support issues . . . :D

[bruinsrme]

I am sure every Apple launch of thier phones has gone without any issues.
:rolleyes:

[jessica.]

I am sure every Apple launch of thier phones has gone without any issues.
:rolleyes:
I was going to say the same thing. People seem to quickly forget all of the problems they have. You also have to think about how many people really have this phone and how many are complaining. The numbers are quite low I believe.

[SnowLeopard2008]

The Nexus One sucks. Simple as that. The method of purchasing it and the plans associated with it are just confusing and not very well thought out. No customer support either, which adds to the non preparedness.

[Music_Producer]

I was going to say the same thing. People seem to quickly forget all of the problems they have. You also have to think about how many people really have this phone and how many are complaining. The numbers are quite low I believe.

Right, but let's not forget that the iPhone was practically a must-have item even a few weeks before the launch - there is no such 'craze' for the nexus one - mass activation by hundreds of thousands can bring any server/s down - the point here is that the customers had someone to talk to - either at the Apple store, or calling Apple customer support.

IMO, launching a product - especially a first of its kind for Google - they should have geared up to provide some sort of support. The whole nexus one page looked so drab that I just closed the window in fact - sort of like, 'we made the phone - we don't care if you like it or not.. or you want to buy it or not'. They should have made *some* effort. Even my black and decker drill comes with a leaflet with customer service options, etc :p

[agl82]

Good Lord, some more *LTD* flamebait. Is this guy seriously for real? Does it hurt your feelings so much that Google is becoming successful in the mobile space? Pretty pathetic...

[*LTD*]

Good Lord, some more *LTD* flamebait. Is this guy seriously for real? Does it hurt your feelings so much that Google is becoming successful in the mobile space? Pretty pathetic...

That "flamebait" is about to hit frontpage news on MR. You know it. Does bad news about the other guy hurt your feelings?

News is news. Not all of it is good, irrespective of anyone's intentions in posting it.

[Jon-Luke]

Well there's where you have to applaud Apple not only is the customer support good but the iPhone just works - to start off with it maybe didn't have all the functions that we wanted but those it had worked properly. I'm sticking to my iPhone for a while thank you very much. :)

[clevin]

The Nexus One sucks. Simple as that. The method of purchasing it and the plans associated with it are just confusing and not very well thought out. No customer support either, which adds to the non preparedness.

for a guy who never even get hand on a device, to categorically claim a device "sucks", is just amazing.

but again, you are SL2008, fanboyish statement isn't necessarily surprising.

[*LTD*]

A bit of comic relief (might contain objectionable language):

http://www.youtube.com/watch?v=p7SzB58qHI0&feature=sdig&et=1263049057.9

Love it!

[kdarling]

I am sure every Apple launch of thier phones has gone without any issues.
:rolleyes:

Indeed. The first two major launches had huge registration delay problems.

Worse, the original 3G model baseband software was buggy and caused cell power setting overloads, which forced other users offline. Areas with lots of iPhones became almost unusable.

And don't forget the day when they massively dropped the iPhone price after milking the first adopters. Apple censors deleted hundreds or even thousands of angry posts from their own iPhone forum, until they finally had to give up from the sheer numbers of complaints.

[*LTD*]

Indeed. The first two major launches had huge registration delay problems.

Worse, the original 3G model baseband software was buggy and caused cell power setting overloads, which forced other users offline. Areas with lots of iPhones became almost unusable.

And don't forget the day when they massively dropped the iPhone price after milking the first adopters. Apple censors deleted hundreds or even thousands of angry posts from their own iPhone forum, until they finally had to give up from the sheer numbers of complaints.

This is true. Except it's far easier to forgive Apple, and we're quicker to do it. Only Apple can make these kinds of mistakes and get away with it. Partly because our perception of what their products bring to the table seems to override a lot of the negatives (provided there are negatives.) I doubt so many consumers would have put up with AT&T to the extent they did if it was for any other phone. An odd situation, but there you have it.

[steve123]

A bit of comic relief (might contain objectionable language):

http://www.youtube.com/watch?v=p7SzB58qHI0&feature=sdig&et=1263049057.9

Love it!

That was way too funny. :-) Kinda crude, but funny.

[ethical]

A bit of comic relief (might contain objectionable language):

http://www.youtube.com/watch?v=p7SzB58qHI0&feature=sdig&et=1263049057.9

Love it!


Haha that was very good. The iPhone app ad at the end was the money shot!

[kdarling]

This is true. Except it's far easier to forgive Apple, and we're quicker to do it. Only Apple can make these kinds of mistakes and get away with it. (...)

I cannot disagree with that. They should be nicknamed "the Teflon company", if they aren't already!

[ntrigue]

Indeed. The first two major launches had huge registration delay problems.

Worse, the original 3G model baseband software was buggy and caused cell power setting overloads, which forced other users offline. Areas with lots of iPhones became almost unusable.

And don't forget the day when they massively dropped the iPhone price after milking the first adopters. Apple censors deleted hundreds or even thousands of angry posts from their own iPhone forum, until they finally had to give up from the sheer numbers of complaints.


Be it as it may, I could always visit the Genius Bar or connect with Applecare support within 5 minutes.

The article is largely highlighting the lack of accountability.

[ss957916]

A bit of comic relief (might contain objectionable language):

http://www.youtube.com/watch?v=p7SzB58qHI0&feature=sdig&et=1263049057.9

Love it!

Awful. Not funny.

[*LTD*]

I cannot disagree with that. They should be nicknamed "the Teflon company", if they aren't already!

It's an oddity, that's for sure. And sometimes it does work against the consumer.

[ArrowSmith]

Be it as it may, I could always visit the Genius Bar or connect with Applecare support within 5 minutes.

The article is largely highlighting the lack of accountability.

Exactly. Until Google & MSFT can reach the gold-level standard of AppleCare tech support they will eat Apple's dust. MSFT & Google still think they can abuse customers because that's the way it's always been before. WRONG!!! :rolleyes:

[marksman]

Not shocking. Google does not like to talk to human beings.

I have worked with google as an advertiser and a publisher for years and they have the worst support of any company I have ever dealt with.

The support is literally non-existent. They don't believe in human interaction. They believe everything can be managed by computers. I have not been following the nexus thing closely, but that they would have this kinds of complaints with this device does not surprise me in the slightest. In fact I should have known it would be a potentially massive problem for them.

For years Google has kicked out advertisers and publishers from their business with nothing but a form letter. Literally no recourse, no appeal, no discussion. I got kicked out of Google Adsense when I did nothing wrong, and there was absolutely nothing I could do about it, nor any way to every talk to a person about it.

This has been Google's major flaw all along. It is a huge one too. With a very tiny support structure that can't actually continue to expand their business, especially to products people pay for... The business communities and web publishing communities have essentially bent over and taken it from Google because of their huge market share. They don't have that market share in phones and the public will not just bend over and take it.

I really did not realize they were going to expand this horrible support model to a consumer product. This seriously could be the beginning of the end for Google. Their entire business is predicated on the fact that they don't support anything with humans.

[cmaier]

Not shocking. Google does not like to talk to human beings.

I have worked with google as an advertiser and a publisher for years and they have the worst support of any company I have ever dealt with.

The support is literally non-existent. They don't believe in human interaction. They believe everything can be managed by computers. I have not been following the nexus thing closely, but that they would have this kinds of complaints with this device does not surprise me in the slightest. In fact I should have known it would be a potentially massive problem for them.

For years Google has kicked out advertisers and publishers from their business with nothing but a form letter. Literally no recourse, no appeal, no discussion. I got kicked out of Google Adsense when I did nothing wrong, and there was absolutely nothing I could do about it, nor any way to every talk to a person about it.

This has been Google's major flaw all along. It is a huge one too. With a very tiny support structure that can't actually continue to expand their business, especially to products people pay for... The business communities and web publishing communities have essentially bent over and taken it from Google because of their huge market share. They don't have that market share in phones and the public will not just bend over and take it.

I really did not realize they were going to expand this horrible support model to a consumer product. This seriously could be the beginning of the end for Google. Their entire business is predicated on the fact that they don't support anything with humans.

I'm sure google will be just fine, botched launch or not.

[aristobrat]

I'm sure google will be just fine, botched launch or not.
I'm sure; they're just about as Teflon-coated as Apple.

IMO, launch issues are one thing.

Google not offering telephone support for a flagship device that they require customers buy directly through them is another. :eek:

Whoever at Google thought email-only support would be a great idea deserves an atomic wedgie.

[cmaier]

I'm sure; they're just about as Teflon-coated as Apple.

IMO, launch issues are one thing.

Google not offering telephone support for a flagship device that they require customers buy directly through them is another. :eek:

Whoever at Google thought email-only support would be a great idea deserves an atomic wedgie.

They probably figure that email support is no worse than AT&T's telephone support :-) (I had my own fun experience with them this weekend.)

[ArrowSmith]

I'm sure; they're just about as Teflon-coated as Apple.

IMO, launch issues are one thing.

Google not offering telephone support for a flagship device that they require customers buy directly through them is another. :eek:

Whoever at Google thought email-only support would be a great idea deserves an atomic wedgie.

That's not true. Google has no goodwill among consumers. They are gonna learn the hard way.

[kdarling]

Decided to go see what the fuss was about.

After actually going to the Google help forum, you can see that they really need to create some subcategories for questions... like How To Buy, How to Setup, User Tips, etc.

At least half of the flood of questions are from people all over the world asking if they need a credit card to order one, if they have to get a data plan, and so forth... not actual ownership problems.

[cmaier]

That's not true. Google has no goodwill among consumers. They are gonna learn the hard way.

Google has a ton of goodwill. Don't project.

[Rodimus Prime]

Decided to go see what the fuss was about.

After actually going to the Google help forum, you can see that they really need to create some subcategories for questions... like How To Buy, How to Setup, User Tips, etc.

At least half of the flood of questions are from people all over the world asking if they need a credit card to order one, if they have to get a data plan, and so forth... not actual ownership problems.

But but but the truth.... it kills the trolls arguments

[*LTD*]

http://www.neowin.net/news/main/10/01/11/nexus-one-doesnt-seem-to-like-3g?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+neowin-all+%28Neowin.net+News%29

Nexus One doesn't seem to like 3G

Many reports have been coming in pertaining to the Nexus One's 3G reception issue. You can see in the image below that the phone is running on EDGE, while the G1, right next to it, seems to have a strong 3G signal. T-Mobile USA has made an official statement saying that they, along with Google, are investigating the issue and hope to have more information soon. In the meantime, many Nexus One-ers are forced to deal with EDGE as their phone's signal of choice.

Gizmodo posted the results of a test conducted by one of its users. The test seems to have isolated the issue to a software glitch. He concludes that since, in his tests, the phone was able to find and receive all ranges of signals (both 3G and EDGE), the problem must be in the way the phone handles them. For some reason, the software seems to prefer EDGE most of the time, regardless of signal strength.

Below is a temporary solution that the user found. For those who can't stand the slowness of their EDGE connections, this may be worth trying. The only problem with the fix is that when you do actually leave 3G coverage, you won't automatically fall back onto EDGE. You'll have to go and change the settings manually.

"OK. I found 'Phone Info' screen through 'Any Cut'. This looks like a screen not intended for average users. It clearly has settings that should not be messed with. However, it does have a pull down menu that was set to 'WCDMA Preferred'. I changed this to 'WCDMA Only'. The phone reset, and never again saw the ***** 'E' on the signal indicator- ALL 3G. After about 1/2 hour of speed tests (150k - 800kbps) and google satellite map downloads (all definitely faster), I switched back to 'WCDMA Preferred'. Guess what? After a few minutes, I was back on EDGE, even with a good signal. Switched back to 'WCDMA Only', and 3G it remains."

If it is, indeed, a software problem, perhaps Android 2.1 isn't ready for prime-time, just yet. One would think that Google's internal testing of the phone (called 'dogfooding') would have caught such a big issue, before the phone was released to the public. Even so, an simple software update could, potentially, be rolled out, over-the-air, to fix the glitch. It will be interesting to see if the problem falls on Google's shoulders, or if T-Mobile will have to get their hands dirty. Being that the problem seems software related, T-Mobile will probably be off the hook. This would create another problem, as it leaves customers to deal with Google's, nearly non-existent, customer support. Users are reporting that Google is only offering support via email, and that responses are received within 2 days.

[gixxerfool]

Read this earlier. It was a twist ID never would have thought of. http://blogs.wsj.com/digits/2010/01/11/nexusone-customers-complain-of-lack-of-customer-service/?mod=yahoo_hs

[aristobrat]

Decided to go see what the fuss was about.

After actually going to the Google help forum, you can see that they really need to create some subcategories for questions... like How To Buy, How to Setup, User Tips, etc.

At least half of the flood of questions are from people all over the world asking if they need a credit card to order one, if they have to get a data plan, and so forth... not actual ownership problems.
So from a customer service point-of-view, you're agreeing with Google's decision to not offer telephone pre-sale buying assistance and post-sale technical support? :eek:

[kdarling]

So from a customer service point-of-view, you're agreeing with Google's decision to not offer telephone pre-sale buying assistance and post-sale technical support? :eek:

No. I didn't say anything like that. Please read again more carefully.

I said that their website needs to be divided into subforums, because actual owner questions were being flooded out by mundane sales questions.

It's like the early days of Apple's iPhone forum, when there was only one topic area. Now there's many areas and it's easier to read and find help, same as with this forum. That's all.

As for more personal sales and tech support, sure, Google needs to share responsibility with T-Mobile. The whole debut seems poorly planned, from the leak to the execution.

[aristobrat]

Decided to go see what the fuss was about..

No. I didn't say anything like that. Please read again more carefully.

I said that their website needs to be divided into subforums, because actual owner questions were being flooded out by mundane sales questions.
My take-away from the "fuss" of the article was that there was no prompt way to obtain Nexus One support.

Organizing the forums, while a great idea, doesn't seem like it'd really increase the promptness of support to a level that most would find acceptable for a flagship device being sold by the largest technology company around.

[kdarling]

My take-away from the "fuss" of the article was that there was no prompt way to obtain Nexus One support.

When the first two iPhones came out, for days there was no prompt way to get individual support while people tried to get their device activated online.

I don't think any company can handle all the questions for a big debut.

That said, they should at least try, which is what I believe you're saying (?). Especially when you're as big as Google, there's no excuse for lack of resources.

Organizing the forums, while a great idea, doesn't seem like it'd really increase the promptness of support to a level that most would find acceptable for a flagship device being sold by the largest technology company around.

I think you'd agree that any company with large sales must rely a lot on their users helping other users. That's why Apple has their own support forums.

In the Google case, I can see people being responded to online. It's just hard to pick out the helpful wheat from the chaff of all the sales questions.

[flash144]

Exactly. Until Google & MSFT can reach the gold-level standard of AppleCare tech support they will eat Apple's dust. MSFT & Google still think they can abuse customers because that's the way it's always been before. WRONG!!! :rolleyes:

Interesting....almost right on Google...still a ways to go to catch Microsoft

Apple's market capital is $189.90B

Google's market capital is $190.58B

Microsoft (MSFT) Market Cap: $273.74B MSFT - NASDAQ - 1/11/2010 6:54 PM

[*LTD*]

Interesting....almost right on Google...still a ways to go to catch Microsoft

Apple's market capital is $189.90B

Google's market capital is $190.58B

Microsoft (MSFT) Market Cap: $273.74B MSFT - NASDAQ - 1/11/2010 6:54 PM


What does any of that have to do with the topic?

[flash144]

What does any of that have to do with the topic?


Absolutely nothing. BUT, responding to the post I quoted in my post. After that post said something about Apple leaving them in the dust, I thought it would be interesting to see if that was true. And that is what I posted.

[*LTD*]

Absolutely nothing. BUT, responding to the post I quoted in my post. After that post said something about Apple leaving them in the dust, I thought it would be interesting to see if that was true. And that is what I posted.

You might have misunderstood what they meant. Market caps don't have anything to do with how your product will perform in the market or what level of customer service you provide.

Here is the quote again:

Exactly. Until Google & MSFT can reach the gold-level standard of AppleCare tech support they will eat Apple's dust.

They will "eat Apple's dust" in terms of being left way behind in customer service and support ratings, and might also be left behind in terms of smartphone unit share, or penetration, or quality, etc. In this case, however, the poster meant that Apple's customer service is unequalled. Google's financial resources have little to do with how they prioritize the customer service and support aspect of their Android business.

MS, with that large market cap, has witnessed the utter destruction of over a decade's worth of their mobile development; has failed to make any meaningful inroads with the Zune - whether the previous failure or the current models that seem to be floundering; has barely been able to defecate a Windows version that doesn't suck after 8 years but still isn't OS X material; seems to be half-assing the tablet/slate paradigm, paving the way for Apple to do it right; has suffered through a significant drop in Windows market share over the last 5 years; has seen its stock decline steadily over the last 5-6 years (if not more); has suffered through three recent miserable quarters, blaming the recession; and is upstaged by Apple at nearly every turn in the consumer market.

Money isn't the problem. It's where it's going and how it's used that is the problem. More to the point, it all comes down to attitude.

[Scooterman1]

I am sure every Apple launch of thier phones has gone without any issues.
:rolleyes:

Yes, Apple support is great. They tell you that a humidity sensor has tripped, while still under warranty, and that the only option is to pay them $200 for replacement with a refurbished phone. And when the GPS receiver is the only thing not working after a v. 3.0 Update. Called great support???? Read Apple's own forum on this problem.

[*LTD*]

Yes, Apple support is great. They tell you that a humidity sensor has tripped, while still under warranty, and that the only option is to pay them $200 for replacement with a refurbished phone. And when the GPS receiver is the only thing not working after a v. 3.0 Update. Called great support???? Read Apple's own forum on this problem.

The trends are what's important.

For 2009:

http://www.focus.com/fyi/customer-service/10-best-and-10-worst-companies-customer-service/

The American Consumer Satisfaction Index (ASCI)* second quarter report indicates that within the Personal Computers category, customers perceived Apple as the best company in terms of customer service. Apple’s baseline score was 77 (on a 100-point scale), and the Q2 2006 score was 83.

Computerworld, discussing Apple’s number one ranking says, “The Company’s focus on product innovation and customer service has won it a cadre of famously loyal customers, unlike any other PC vendor. And why are Dell’s scores slipping? The article elaborates, “Survey respondents complained mostly about the quality of Dell’s customer service, not its products, Van Amburg said… customers were clearly more frustrated with Dell than they were last year, he said.”

This blog post ‘New Virus Found! The You Suck Virus,’ states, “Part of being “excellent” in business is being innovative. If you agree with that one criteria (I know there are more) then Apple is the clear winner when it comes to innovation. Companies like Dell, HP, and IBM make good computers but once you compare them to a really excellent product (like an Apple) it is easy to see the difference.”

This 2003 article indicates that Apple is pretty consistent when it comes to high-quality customer service, “Apple did garnish the number one customer service ranking in the 2001 Consumer Reports Annual Questionnaire, and a number one ranking for desktop repairs in May 2003.” Here are some customer compliments for Apple.


http://www.macworld.com/article/133293/2008/05/consumer.html

http://arstechnica.com/apple/news/2008/11/apples-customer-service-gets-highest-marks-among-callers.ars

http://bits.blogs.nytimes.com/2009/04/17/apple-tops-pc-customer-service-rankings/

http://deluxethemes.com/comfy/69/apples-customers-love-its-customer-service/

http://www.appletell.com/apple/comment/new-online-get-a-mac-ad-features-apples-high-customer-service-rating/

http://www.tuaw.com/2006/08/17/apple-turns-the-most-customer-service-frowns-upside-down/

http://experiencematters.wordpress.com/2009/04/17/apple-beats-windows-in-customer-experience/

[flash144]

You might have misunderstood what they meant. Market caps don't have anything to do with how your product will perform in the market or what level of customer service you provide.

No. For continuation of business, yes. If you don't provide service after, then that is reflected in what the market values your company.

But, it can't be denied that all three companies are doing extremely well.

And, I will give some credit to Apple for coming back from deaths door. (with the aid and infusion of monies from one Bill Gates.)

[*LTD*]

(with the aid and infusion of monies from one Bill Gates.)

You mean that settlement deal? Yes, Apple had MS over quite a legal barrel.

[flash144]

You mean that settlement deal? Yes, Apple had MS over quite a legal barrel.

Apples press release says no such thing:

http://www.apple.com/ca/press/1997/08/AppleMicrosoft.html

This is just the headline:

Microsoft and Apple Affirm Commitment to Build Next Generation Software for Macintosh
Companies announce patent cross-license agreement. Microsoft announces Office 98 for Macintosh; Apple announces Internet Explorer to be bundled with Mac OS. Product commitment backed up with $150M Microsoft investment in Apple Computer.
-----------------------------------
Reinvent the history how you wish, if not for Steve and Bills prior acquaintance, I'm sure the deal would have never been made.

And, you can't deny that was close to being Apples' last gasp.

[flash144]

And, further, this should make interesting reading:

Apple Computer, Inc. v. Microsoft Corporation, 35 F.3d 1435 (9th Cir. 1994) was a copyright infringement lawsuit in which Apple Computer, Inc. (now Apple Inc.) sought to prevent Microsoft Corporation and Hewlett-Packard from using visual graphical user interface (GUI) elements that were similar to those in Apple's Lisa and Macintosh operating systems. The court ruled that, "Apple cannot get patent-like protection for the idea of a graphical user interface, or the idea of a desktop metaphor [under copyright law]..." Because Mac's GUI was heavily based on unlicensed GUI developed before by Xerox, in the midst of the Apple v. Microsoft lawsuit, Xerox also sued Apple on the same grounds. The lawsuit was dismissed because Xerox had waited too long to file suit, and the statute of limitations had expired. Apple lost all claims in the suit except for the ruling that the trash can icon and file folder icons from Hewlett-Packard's NewWave windows application were infringing. The lawsuit was filed in 1988 and lasted four years; the decision was affirmed on appeal in 1994, and Apple's appeal to the U.S. Supreme Court was denied.

[cmaier]

Wrong legal barrel. There was the little matter of MS swiping quicktime, around 1997.

And, further, this should make interesting reading:

Apple Computer, Inc. v. Microsoft Corporation, 35 F.3d 1435 (9th Cir. 1994) was a copyright infringement lawsuit in which Apple Computer, Inc. (now Apple Inc.) sought to prevent Microsoft Corporation and Hewlett-Packard from using visual graphical user interface (GUI) elements that were similar to those in Apple's Lisa and Macintosh operating systems. The court ruled that, "Apple cannot get patent-like protection for the idea of a graphical user interface, or the idea of a desktop metaphor [under copyright law]..." Because Mac's GUI was heavily based on unlicensed GUI developed before by Xerox, in the midst of the Apple v. Microsoft lawsuit, Xerox also sued Apple on the same grounds. The lawsuit was dismissed because Xerox had waited too long to file suit, and the statute of limitations had expired. Apple lost all claims in the suit except for the ruling that the trash can icon and file folder icons from Hewlett-Packard's NewWave windows application were infringing. The lawsuit was filed in 1988 and lasted four years; the decision was affirmed on appeal in 1994, and Apple's appeal to the U.S. Supreme Court was denied.

[flash144]

Wrong legal barrel. There was the little matter of MS swiping quicktime, around 1997.

Seems to be the consensus. From what I can read on the matter, I don't understand why Apple didn't continue with that suit. Maybe they just didn't want to continue on after losing the other one. I am sure it was quite a shock to see the other one not turn out how they thought it would.

Here is some interesting reading on that legal matter:

http://contracts.corporate.findlaw.com/agreements/apple/microsoft.1997.08.05.html

http://news.cnet.com/MS-to-invest-150-million-in-Apple/2100-1001_3-202143.html


The best sentence to explain it all was this one:

"After a threat to withdraw support for the Macintosh edition of Microsoft Office, this lawsuit was ultimately settled in 1997, along with all lingering issues from the "Look & Feel" lawsuit."

And, in case some would like to search and read, the suit is titled: Apple Computer v. San Francisco Canyon Co. 1994 (Microsoft and Intel were added later)

[jjp007]

I got to play around with a Nexus last night and it looked pretty sweet to me. Of course I still love my Iphone but it did have me very interested in hearing more about it and the possibility of giving one a try. Of course I will wait to see how this first blood fares before shelling out any money.

Yup there are always issues when a first gen launches, this doesn't seem to be much different but I do agree no phone support isn't smart at all.

[IndustrialSpace]

This coupled with Googles troubles in China, their stock will likely take a hit. In other news... BIDU rocketed up like $60+

Whooah....