5 week wait for replacement!!

[djcorrosive]

well i just spoke to apple. He said he can see it's prepared for shipment, BUT he said i may not get it till the 4th of FEB!

He then said, as you know there are problems with it and they're doing the best they can, then i said, you just said that it was prepared for shipment so why would it be delayed, Of course he couldn't answer me.

He couldn't give me a tracking number as it hasn't left the warehouse yet so he told me to call them back again later today or tomorrow and see if its been shipped! PFFT

I told him that i was stated that 7-8 days is the time frame for me to receive it, and then i was stated a 5 week waiting period for a replacement,

And it makes it harder as it does not show up in the apple store status at all. So it's hard to see what it is, and i will not be receiving any emails saying it is ready or with a tracking number.

It's a good thing its prepared for shipment, if that is actually the case. So for all i know, the day he gave me is just the estimated time, but i wouldn't hold my breath.

[jessica.]

What in god's name are you talking about?

[MikhailT]

well i just spoke to apple. He said he can see it's prepared for shipment, BUT he said i may not get it till the 4th of FEB!

He then said, as you know there are problems with it and they're doing the best they can, then i said, you just said that it was prepared for shipment so why would it be delayed, Of course he couldn't answer me.

He couldn't give me a tracking number as it hasn't left the warehouse yet so he told me to call them back again later today or tomorrow and see if its been shipped! PFFT

I told him that i was stated that 7-8 days is the time frame for me to receive it, and then i was stated a 5 week waiting period for a replacement,

And it makes it harder as it does not show up in the apple store status at all. So it's hard to see what it is, and i will not be receiving any emails saying it is ready or with a tracking number.

It's a good thing its prepared for shipment, if that is actually the case. So for all i know, the day he gave me is just the estimated time, but i wouldn't hold my breath.


So what is the point of this thread again? No questions, you're just venting?

Just wait and call Apple tomorrow again. It's common to see the apple repair status being out of phase with reality and the estimation for repair/replacement are often not met, that's why its called estimations in the first place.

[Bryan Bowler]

February 4th is 3 1/2 weeks away, not 5 weeks like your thread says. So why the exaggeration/false claim?

Also, what is the point of your thread? I don't get it...

Bryan

[djcorrosive]

They told me 5 weeks last week, but then they said they weren't even sure if it will make it even in that time frame.

Was just venting :)

carry on now.

Do you get the notification email for replacements?

[MikhailT]

....
Do you get the notification email for replacements?
No, they will call you.

[tucker3434]

I just started the replacement process on Friday and mine ships the 25. I don't really care, because I'm not sending mine back until the new one gets here. Having to shut it down every few hours for flickering sucks, but I figure the longer I wait will equal more time for them to correct any problems. If the next one is defective, I may be getting a refund... or a macbook pro.

[djcorrosive]

Well they told me they will email me? They always say something different which makes it worse!

[Bryan Bowler]

Chill out dude!

[crut]

Well they told me they will email me? They always say something different which makes it worse!

Relax, I guess you should have just got a repair on that RAM stick rather than a replacement!

[djcorrosive]

Relax, I guess you should have just got a repair on that RAM stick rather than a replacement!

Tried that champ, They didnt want to budge on doing that at all. They classed is as DOA and refused to send out the other 3 ram modules as they only wanted to give me a replacement.

Surely people have gotten their replacements and can tell me if they received a email once its left Shanghai?

[iguigy]

They sent me emails for my replacement, one to let me know the replacement order was being processed, then another to tell me it had been dispatched and lastly one to tell me the return number for the one that needed sending back. I'm in the UK btw.