iMac i7 Recall rumor?

[catharsis]

I've been waiting to hear more about the i7 issues before buying one and when I was at a local Mac reseller here in New Zealand I asked the sales assistant about their level of sales of the i7 vs the number of returns.
His reply surprised me.
He said "Don't buy one for a month or so." and that just yesterday Apple had told them that they will be recalling the i7 and that they will likely make an announcement either in the next few days or at some announcement/conference that is scheduled for late January.
He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
I was quite surprised so I didn't take note of his exact words at the time but this was the main point of the conversation.

So I don't know if I should believe this, it doesn't seem like some sales assistant in NZ would know this before the rest of the world but I'm wondering if anyone has heard the same thing?

[powerbook911]

It would be hard to believe as overheating is not an issue that you see dominate the forums.

Usually retailers don't know too much, but that always beg the question, where do they come up with the stuff?

I wouldn't read too much into it.

[Sir Cecil]

I've been waiting to hear more about the i7 issues before buying one and when I was at a local Mac reseller here in New Zealand I asked the sales assistant about their level of sales of the i7 vs the number of returns.
His reply surprised me.
He said "Don't buy one for a month or so." and that just yesterday Apple had told them that they will be recalling the i7 and that they will likely make an announcement either in the next few days or at some announcement/conference that is scheduled for late January.
He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
I was quite surprised so I didn't take note of his exact words at the time but this was the main point of the conversation.

So I don't know if I should believe this, it doesn't seem like some sales assistant in NZ would know this before the rest of the world but I'm wondering if anyone has heard the same thing?


Who is the reseller? I'd like to contact them.

[catharsis]

powerbook911:
As I understand it, overheating would cause video issues such as blackouts and flickering though?
I've seen this on overclocked vid cards for years.

[catharsis]

Who is the reseller? I'd like to contact them.
I really didn't want to say for that exact reason.
I really don't want the guy to get loads of trouble if he either let something slip OR was just talking out his rear end.

[aristobrat]

I really didn't want to say for that exact reason.
I really don't want the guy to get loads of trouble if he either let something slip OR was just talking out his rear end.
Apple's produced machines with more issues than the recent iMacs. With the exception of personal safety issues (i.e. exploding laptop batteries), I don't think they've ever done a recall before. They'll fix them as they're brought in for service, and I've seen then extend the included warranty, but I think that's about it...

[Sir Cecil]

More likely his boss told him to sell the other iMac models they have in stock and to dissuade people from special ordering i7s.

[catharsis]

Yeah not to sure about that as the first thing I told the guy was that I'm only interested in the i7. That and the fact that they can order the i7 for me if I asked.

No, I think this rumor could be plain old fashioned bull crap.

[ByteHawk]

The reseller I ordered my imac from told me the same thing, he said he had returned 4 imacs the week before and that there won't be an imac I7 for at least a month because of overheating issues and display issues. Also that the issue seems to be resolved but needs to go down the chain (manufacture->distribution)

That was a week ago.

I ordered with him and asked not to hurry, i'd rather have a perfect one.

[FrizzleFryBen]

After waiting patiently after buying day 1, our i7 iMac has had no problem at all other than the screen flicker..patched and fixed. We use it 10 hours a day to run Motion, FCP, Shake, and Maya 2010 among other normal programs. We have yet to have a single problem pushing the i7 and ATI 4850 non-stop all day to the max. I look forward to buying many more as we hire more! :D

BTW, Apple won't recall.

[Btom]

It would be hard to believe as overheating is not an issue that you see dominate the forums.



Overheating of a secondary component(s), something which is not being monitored by sensors and was simply overlooked by Apple, could cause this kind of problems.

Tom B.

[Ecoh]

Most retailers want to sell what is in stock, perhaps this was a motive.

My i7 has run perfectly since I got it in mid-November. No flicker ever,(just yellow gradient) and it is running Aperture and CS4, iMovie almost full time. It went 2 days straight when transferring 7GB Aperture Library and other data from old computer at setup. The back of the case was so hot you could not touch it, I thought if it was going to burn out, I would let it burn out, better to know earlier than later. I really doubt overheating would be a problem

Will be waiting for the next announcement though, as I would like to get the yellow gradient on my screen fixed. Hope they find the cause soon.

[JimKirk]

At this point it does not look like it is going to happen.

I am so sick of Apple I am getting ready to just return the machine.

Their complete lack of information to consumers is the worst kind of customer service possible.

They might as well not have any customer service.

[unamused]

I highly doubt apple will actually have an official recall, or make any kind of announcement that their product is... :eek: flawed in anyway. Apple is too high any mighty to step down into the real world and admit their issues. They have to keep their hardcore fanbois happy by not admitting and problems. For the average mac user, a recall would probably help their reputation more then hurt it.

I honestly look more highly at a company that can admit they made a mistake, but fix it quickly. Obviously this has limits... if all their products are crappy and are constantly being recalled thats no good either *cough* american car companies *cough*

[ma2ha3]

[QUOTE]He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
QUOTE]

is imac 27 the biggest lemon apple ever made?

i hope they come out with a new imac 27 with better cooling and USB3 and blu ray burner. i am in, baby.

[powerbook911]

[QUOTE]He said there is some serious overheating issues going on with the i7 and they are fixing or have fixed the issue.
QUOTE]

is imac 27 the biggest lemon apple ever made?

i hope they come out with a new imac 27 with better cooling and USB3 and blu ray burner. i am in, baby.


I agree. At this point, unless someone doesn't have a decent computer to use in the meantime, waiting until the first revision is making more sense.

[ma2ha3]

[QUOTE=ma2ha3;9088206]


I agree. At this point, unless someone doesn't have a decent computer to use in the meantime, waiting until the first revision is making more sense.

intel have open the way, 32nm i5 is out, they can call this an ugrade, and add usb3 on it, make it bigger, with bigger heatsink.

or they can keep pissing new user off by not changing the design of imac.

why alienate your customer?

[Bryan Bowler]

I really didn't want to say for that exact reason.
I really don't want the guy to get loads of trouble if he either let something slip OR was just talking out his rear end.

Right....

[catharsis]

Yeah. Right.
As in correct.

[tkboss88]

apple has recalled ipods in korea because they blew up

http://www.theinquirer.net/inquirer/news/1433196/apple-recall-ipod-nanos

[TMRaven]

iStat says my G5 iMac always hovers around 74c. If my computer hasn't had an overheating problem, then I don't see why the new iMacs do.

Might possibly be the way they arranged parts inside the machine, like if there's a metal component that's dissipating a lot of the heat right to the lcd panel itself-- I dunno.

Anyways, I hope the rumor is true. Because I would most certainly wait for an official fix from apple.

[o2xygen]

On a side note, Im rather surprised at the amount of Kiwis on macrumors, I see them everywhere. We're taking over :p

On the main topic, its a rather interesting read. I think I will wait a bit longer before buying one. I wonder if the i5s will be affected?

[aristobrat]

With the exception of personal safety issues...

apple has recalled ipods in korea because they blew up
Yeah, I think that falls under "personal safety". ;)

[bryng]

Well as a good kiwi I also ordered an i7 iMac, on about the 4th of Jan. From a reseller rather than Apple. Expectation was about the end of the month, so we'll see.

There have been some uncharacteristically good deals on Apple machines here since Christmas (they're usually excluded from all promotions and finance deals), and I know for a fact that the new iMacs have been selling like crazy.

NZ resellers basically get any overflow of stock from Australia when demand is high, so I wouldn't be surprised if they are trying to manage demand by encouraging people towards easier-to-get models.

Resellers don't get told much by Apple here at all, so I'd be very surprised if the first we heard of a recall was from kiwiland. Still, we will see!

[SilenceBe]

I don't believe in a recall. But one thing I really found strange is that in the local Mediamarket (big german electronic concern that operates in different european countries) you can't buy any of the new iMacs. And they always have had stock.

Last week they had a pallet (literally) of those boxes and a big number of 27" and there is no way in hell they shifted that much imacs in one week. Even when they do a "get 100 euro when buying a mac sale", it doesn't go that fast.

But it could also be the case that the local mediamarkt has decided to take them out for the moment if the number of returns are high.

[apetilfruition]

Hi, I've had my 27" imac for about two months..I have never had so many crashes, freezes, stuttering movie playback and general poor performance.
I have found myself going back to my G4 powerbook out of frustration.. Both my wireless mouse AND keyboard are continually losing their connection despite both having brand new batteries installed..

Being an art student with limited cash, can anyone suggest a course of action before i"m forced to send it back?
I've heard of the recalls but cant accurate info..especially on the apple sites..

Thanks

[stridemat]

Can you not take it to your nearest Apple store. If you explain, like you have here, your problems then a Genius should do something about it.

[MacHamster68]

what makes you think apple would never ever recall the iMac 27"
ok from a historic point of view its as unlikely as hell freezing , as apple didn't do a recall when they had the bad cap issues years ago, which was serious

[LoveHopeHero]

I had my wife ask an old friend of hers, a current Apple employee if we could use her discount for the i7. Take it for what it's worth but she said that the i7's were being recalled and on top of that she couldn't help us anyway. My take was that it was pure speculation and she didn't want to help so she was making excuses.

She was such a deterrent in fact, that I ordered my i7 iMac 20 minutes later with my meager student discount. I'm hoping that my February 24th ship date turns out to mean today but that might just be because I've been stuck on my old eMac and it's so slow. I have been dying to get a new iMac since almost a year ago when 7 gangsters stomped my head in and went into my home and took my 20 inch iMac C2D and my iBook. Luckily I had this old beast in storage.

Anyway, obviously there is a problem with the screens but I don't think they will do an actual recall, they seem intent on avoiding that term. The fact that they have consistently replaced and even given people compensation is basically saying it all.

[WilliamG]

Hi, I've had my 27" imac for about two months..I have never had so many crashes, freezes, stuttering movie playback and general poor performance.
I have found myself going back to my G4 powerbook out of frustration.. Both my wireless mouse AND keyboard are continually losing their connection despite both having brand new batteries installed..

Being an art student with limited cash, can anyone suggest a course of action before i"m forced to send it back?
I've heard of the recalls but cant accurate info..especially on the apple sites..

Thanks

Take it to the store, if it's doing that. I truly believe people with issues are either installing some crazy software or are suffering some freak issues with their Macs. I got my iMac in January, and it's not been turned off once since I upgraded it to 8GB DDR3 and an SSD. Runs perfectly, and hasn't crashed once.

[unamused]

Hi, I've had my 27" imac for about two months..I have never had so many crashes, freezes, stuttering movie playback and general poor performance.
I have found myself going back to my G4 powerbook out of frustration.. Both my wireless mouse AND keyboard are continually losing their connection despite both having brand new batteries installed..

Being an art student with limited cash, can anyone suggest a course of action before i"m forced to send it back?
I've heard of the recalls but cant accurate info..especially on the apple sites..

Thanks

I thought pc's were the only ones that had issues? :cool: [/sarcasm]

Definitely take it back, that is just ridiculous. Don't let the sleek looking exterior trick you into keeping it. If there is something wrong with it, you deserve your money back. Though at this point it may be too late for a refund, but at least keep swapping machines till you get one that works.