Apple will NOT replace or repair yellow screens anymore for now!

[OldCorpse]

Sadly, as I feared, Apple when faced with a flood of costly replacements due to the faulty screens, will NO LONGER replace nor repair the faulty yellow screens. Instead, they'll first deny the problem, and if you don't accept that, they'll offer a refund. BUT NO FIX, AND NO REPLACEMENT!

They don't have a fix, and may never have. BUMMER!!

All according to an internal Apple memo to their service reps that Gizmodo got ahold of. (http://gizmodo.com/5459384/the-faulty-imac-saga-chapter-3-we-have-your-internal-memo-apple)

[bartelby]

Strange, the memo clearly states they'll offer a panel replacement...

[old-wiz]

The memo clearly states they will replace the panels or refund.

[zrbecker]

Isn't a refund as good as a replacement? Can't you just buy a new iMac with your refund, or they won't let you do that?

[OldCorpse]

From teh memo:

"Do not attempt a repair or replacement at this time. Explain that slight color variability is normal for LCD displays and and in general does not warrant replacement.[...] Customers who require immediate resolution should be offered a refund".

[Hellhammer]

This is not the way to do it Apple...

Many switchers will be mad because of this and maybe avoid buying Apple product again. Hopefully Apple will realize that they have to tighten their quality control as this is absolutely ridiculous

[bartelby]

From teh memo:

"Do not attempt a repair or replacement at this time. Explain that slight color variability is normal for LCD displays and and in general does not warrant replacement.[...] Customers who require immediate resolution should be offered a refund".


Where you edited the quote, read the next line!!!!
212693

[avihappy]

The memo clearly states they will replace the panels or refund.

If the diagnosis of the problem in that article is correct, then panel replacement may be the ONLY way to properly repair this. If it is true that the yellow is caused by panel misalignment during shipping, then continual exchanges will not solve the problem (they will all get misaligned during shipping). Replacing the panel in an Apple Store will mean that there is little possibility of shipping damage, thus giving one an aligned panel and making the issue resolved. Still sux that a new product needs to be fixed OTB.

[OldCorpse]

Where you edited the quote, read the next line!!!!

Yes, but why lie that there is no problem in the first place? Why urge the CSR folks to try and BS customers into accepting this as "NORMAL VARIABILITY"???

[WilliamG]

Yes, but why lie that there is no problem in the first place? Why urge the CSR folks to try and BS customers into accepting this as "NORMAL VARIABILITY"???

Because IT IS NORMAL VARIABILITY. I've not seen one iMac photo on these forums that shows me anything other than normal panel variance. Yes it sucks to not have a completely perfect iMac panel, but they don't exist, from any manufacturer.

[bartelby]

Yes, but why lie that there is no problem in the first place? Why urge the CSR folks to try and BS customers into accepting this as "NORMAL VARIABILITY"???

Well, why lie about Apple NOT repairing yellow screens?

[donster28]

Well, why lie about Apple NOT repairing yellow screens?

it's business bartelby, it's all business. :rolleyes:

[bartelby]

it's business bartelby, it's all business. :rolleyes:

HUH?

Do you know what I'm commenting on?

[OldCorpse]

Well, why lie about Apple NOT repairing yellow screens?

How is that a lie - if I need to have an iMac fixed today or next week, what would happen? Would they fix it? NO!! First they'll lie and try and bully me into saying my eyes are deceiving me, and then finally offer a refund. BUT NO FIX OR REPLACEMENT. And that's the truth.

[donster28]

HUH?

Do you know what I'm commenting on?

whoops...my bad. :o

[iSee]

How is that a lie - if I need to have an iMac fixed today or next week, what would happen? Would they fix it? NO!! First they'll lie and try and bully me into saying my eyes are deceiving me, and then finally offer a refund. BUT NO FIX OR REPLACEMENT. And that's the truth.

The portion you edited out makes a big difference.
1. You *can* get it repaired -- in three weeks, but not immediately
2. This implies (not unequivocally) that there is a fix but it is going to take time.
3. If (2) is true then an "manual" exchange is a good thing to try: Get a refund, wait 3+ weeks, reorder.

[ajohnson253]

I called Apple today. They said in 3 weeks they will call me to do a LCD replace. I don't know where you got this information from.

[BelowTheBelt]

Sadly, as I feared, Apple when faced with a flood of costly replacements due to the faulty screens, will NO LONGER replace nor repair the faulty yellow screens. Instead, they'll first deny the problem, and if you don't accept that, they'll offer a refund. BUT NO FIX, AND NO REPLACEMENT!

They don't have a fix, and may never have. BUMMER!!

All according to an internal Apple memo to their service reps that Gizmodo got ahold of. (http://gizmodo.com/5459384/the-faulty-imac-saga-chapter-3-we-have-your-internal-memo-apple)

Balderdash !

You need to have them old eyes looked at mate,
You can clearly see in three weeks Apple will be more than happy to replace and or repair for a customer <---Based on this apparent "Apple Memo"--->

Very misleading title mate, you should not strike fear into the community members like that.

[09iMac=Fail]

Because IT IS NORMAL VARIABILITY. I've not seen one iMac photo on these forums that shows me anything other than normal panel variance. Yes it sucks to not have a completely perfect iMac panel, but they don't exist, from any manufacturer.

Even if you drug me, you will never be able to convince me that the variability shown in the posts below are normal.

http://forums.macrumors.com/showpost.php?p=9052466&postcount=43

http://img.photobucket.com/albums/v291/slicecom/P1020040JPG.jpg

Who in their right mind would call that normal? It's not!

So once again, because no monitor is perfect, no monitor is bad?

There are unusually colored iMacs screens that Apple should replace, just ask Sir Cecil, he returned one. :)

[panzaman]

I own a DELL U2410, an IPS screen made by LG using the same production process of the 27" iMac screen, I would say that 95% of all DELL'U2410 suffer from the same problem too, and you know what DELL's stance on the issue is::

"Problem: Complaints of Pink or Green Tint on U2410 display

Note: All received captures were tested and are within manufacturer specifications for Color Gradation. Because this is a normal panel characteristic and not a hardware failure, exchanges will no longer be offered for this complaint since a dispatch of another display cannot be guaranteed to resolve the complaint."

http://en.community.dell.com/forums/t/19302919.aspx

There you go.

[09iMac=Fail]

Thanks for posting that up panz, I now know to stay away from any Dell monitor with an LG panel in it.

Maybe everybody needs to lower the color standards for monitors with LG panels in them, since they appear to suck.

[MT0227]

Not true, I brought my week 46 27" i5 into the Menlo Park NJ store yesterday:

1) The teach noticed the tint
2) First he said any repair will not fix the problem as it will come back
3) Then after some reading then claimed it was normal and did not warrant a replacement

>>> I said whoa...and called BS, then said I didn't spend two grand for a computer that will have re-occuring problems or yellow tinted displays.

He said hold on and went into the back for a moment and returned, saying after reading some notes a replacement will solve the problem.

I have an order for a new i5, not a display replacement, and would be happy to post a pic if you want.

Don't take their $H!T, there is always a lot of people in the store; the slightest raise of your voice and the will give you what you want.

-Marc

[Sir Cecil]

Sadly, as I feared, Apple when faced with a flood of costly replacements due to the faulty screens, will NO LONGER replace nor repair the faulty yellow screens. Instead, they'll first deny the problem, and if you don't accept that, they'll offer a refund. BUT NO FIX, AND NO REPLACEMENT!


Why post such misinformation? Nowhere has Apple said it will "NO LONGER" repair the screens. They have simply said that their fix will be at least another three weeks coming, at which time they will repair the machines. In the meantime, without a fix, it's obvious that there's no point "repairing" the problem now.
And how are they "denying the problem" when they are presently informing people they will contact them as soon as the fix is available?

[OldCorpse]

Why post such misinformation?

It's not misinformation - I linked to the memo (via Gizmodo).

Nowhere has Apple said it will "NO LONGER" repair the screens.

1)They used to repair the screens. The threads here are filled with people who had Apple try to repair their screens (usually unsuccessfully).

2)Per this memo, they will at this point not repair nor replace.

Hence, I say NO LONGER (because they used to). And if you go by that memo, it urges their associates to no longer try to repair or replace the screen or computer. That is indisputably what it says now. What may happen in the future - who knows, and we'll see; after all, the next revision may not have this problem. But we are not talking about next year, or next Christmas or next month. We are talking about here and now. And now it is: NO REPAIR AND NO REPLACEMENT.

And how are they "denying the problem" when they are presently informing people they will contact them as soon as the fix is available?

I'll quote again: "Do not attempt a repair or replacement at this time. Explain that slight color variability is normal for LCD displays and and in general does not warrant replacement."

Deny, deny, deny that there is a problem - "it's all within spec" and what you see does not warrant replacement. QED.

[Mr. Biggles]

This thread is FUD.

[BelowTheBelt]

This thread is FUD.

Ditto, I reported it for having a false & misleading title.

[gospel9]

For the longest time since I have actually read reliable news, someone decides to twist and misquote Apple.

This is the best news that I would have hoped for; Apple will sell me a yellow free iMac, with a real Ultimate Display. This >>>>>>>>>>>> iPad.


edit: everyone should report this thread for misleading title / thread.

[TMRaven]

Arranging for a screen replacement in 3 weeks = apple not repairing yellow screens anymore? Ok.

[cocky jeremy]

Half you guys are illiterate as ****. It says for employees not to offer a fix "at this time", as an actual fix is not available for three weeks (Probably because of a lack of new LCD panels at this time.) It also says that in three weeks, they will be able to replace the LCD panel. The refund is offered to customers who want something done NOW and don't want to wait three weeks for the new LCD panels.

Hookd onn fonix dont werx 4 most of yews.

[SaSaSushi]

1)They used to repair the screens. The threads here are filled with people who had Apple try to repair their screens (usually unsuccessfully).

The only repair for LCD panels with color uniformity defects is total replacement, period, end of sentence.

I agree this thread is total FUD and I hope the mods wasteland it or at least change the misleading title.

[iamthedudeman]

Half you guys are illiterate as ****. It says for employees not to offer a fix "at this time", as an actual fix is not available for three weeks (Probably because of a lack of new LCD panels at this time.) It also says that in three weeks, they will be able to replace the LCD panel. The refund is offered to customers who want something done NOW and don't want to wait three weeks for the new LCD panels.

Hookd onn fonix dont werx 4 most of yews.

Hahaha. Lol.

You said what I was thinking.

[bajee]

Hence, I say NO LONGER (because they used to). And if you go by that memo, it urges their associates to no longer try to repair or replace the screen or computer. That is indisputably what it says now. What may happen in the future - who knows, and we'll see; after all, the next revision may not have this problem. But we are not talking about next year, or next Christmas or next month. We are talking about here and now. And now it is: NO REPAIR AND NO REPLACEMENT

They did say they'll replace it in 3 weeks approximately did they not? You're title is very misleading. If you really want to use that title, edit, "apple won't be able to replace at this time". See the difference? The keyword there is "at this time". You're title is suggesting Apple doesn't have any intention of replacing those yellow screens, which is obviously false. Since they're just saying it will take time.

Just a summary, please edit your misleading title, or mods please lock this thread

[andyOSX]

Yes, but why lie that there is no problem in the first place? Why urge the CSR folks to try and BS customers into accepting this as "NORMAL VARIABILITY"???

Why remove key lines of quoted statements to obfuscate the truth? I don't know, you tell me.

[iKay]

I find these problems with the iMac screens to be very discouraging especially considering the price tag.
Those pictures certainly don't look normal. If any one is trying to use one of those screens for design and/or proofing I pitty you.

+ 1 for thread title is extremely misleading. Should have said Apple will not be repairing for weeks or something not 'no longer'.

[Focks]

It's not misinformation - I linked to the memo (via Gizmodo).



1)They used to repair the screens. The threads here are filled with people who had Apple try to repair their screens (usually unsuccessfully).

2)Per this memo, they will at this point not repair nor replace.

Hence, I say NO LONGER (because they used to). And if you go by that memo, it urges their associates to no longer try to repair or replace the screen or computer. That is indisputably what it says now. What may happen in the future - who knows, and we'll see; after all, the next revision may not have this problem. But we are not talking about next year, or next Christmas or next month. We are talking about here and now. And now it is: NO REPAIR AND NO REPLACEMENT.



I'll quote again: "Do not attempt a repair or replacement at this time. Explain that slight color variability is normal for LCD displays and and in general does not warrant replacement."

Deny, deny, deny that there is a problem - "it's all within spec" and what you see does not warrant replacement. QED.

You really make me laugh... Next time read the memo as a whole, yah?

By the way, how does one report this thread?

[09iMac=Fail]

Go back to the original post and click on the red caution triangle? Sorry, don't know the correct term for that icon, it's next to the green dot.

Yeah, I agree that the title is misleading. But so is Apple's hypothesis in the symptoms paragraph in the memo. Talk about downplaying the issue! The issue only happens in certain combinations of lighting? How come this issue with lighting doesn't affect the 21.5 inchers? The problem is a poor panel made by LG if you ask me.

Are Apple sales people now going to try to start convincing people that the uneven tint occurs because of the lighting in their room where the Mac is set-up and the fault is not the Mac, but the room lighting? It will be interesting to see how this memo plays out in terms of what people will now start to hear from the sales floor.

******edit, the dot will only be green if the user is currently online. sorry about that.

[Bitwise]

Half you guys are illiterate as ****. It says for employees not to offer a fix "at this time", as an actual fix is not available for three weeks (Probably because of a lack of new LCD panels at this time.) It also says that in three weeks, they will be able to replace the LCD panel. The refund is offered to customers who want something done NOW and don't want to wait three weeks for the new LCD panels.

Hookd onn fonix dont werx 4 most of yews.

+1 beat me to the punch :D

[tekksan]

I just opened a ticket with Apple support and the guy said there was some internal Apple document about this problem and he gave me a ticket number and said I would be contacted in about 3 weeks and that they'd fix it.

[cocky jeremy]

I just opened a ticket with Apple support and the guy said there was some internal Apple document about this problem and he gave me a ticket number and said I would be contacted in about 3 weeks and that they'd fix it.
Imagine that, the TS is a moron.

[OldCorpse]

Since some people were having difficulties understanding, I edited the title, even though that makes it even longer. I guess some people will not be happy unless the entire post is contained in the title, cause otherwise they might misunderstand it.

Anyhow, I did it of my own free will, to accommodate all levels of readers.

Incidentally, I will point out that we don't know what will happen in 3 weeks - as Apple says "approximately 3 weeks"... so it could be more or who knows. What will happen then, we don't know - it is pure speculation... and we've been through speculation, more than once in the past there was speculation that some delay or other meant they were fixing the screen, and it transpired that nothing changed. What will happen in 3 weeks - or MORE - who knows. What we do know, is for now, Apple's official policy is to first deny the problem, and if you persist, they won't fix or replace it, but offer a refund - OR take your info with a promise, promise, promise to call you in a few weeks.

[archipellago]

as gizmodo and the OP correctly state, Apple are trying to dodge this issue.

seems really simple.

[MovieCutter]

Get a life:rolleyes:

[aristobrat]

as gizmodo and the OP correctly state, Apple are trying to dodge this issue.

seems really simple.
Usually what they do is "not acknowledge" the issue until they have a resolution ready to be implemented.

This time, they've acknowledged the issue before the resolution is ready (probably from the heat the Gizmodo articles have caused), and now there are threads like this.

So hey, [b]OldCorpse[b], next time Apple's saying nothing about a product issue, remember this thread.

[HLdan]

Since some people were having difficulties understanding, I edited the title, even though that makes it even longer. I guess some people will not be happy unless the entire post is contained in the title, cause otherwise they might misunderstand it.

Anyhow, I did it of my own free will, to accommodate all levels of readers.



Wow, way to go with such an insulting post. Why don't you just admit that your title was misleading (and truthfully it's still written wrong) instead of insulting people by saying that you accommodated their level of reading, or people are having difficulties understanding. I think most people had no problem understanding that you wrote it wrong. :p

[Sir Cecil]

Incidentally, I will point out that we don't know what will happen in 3 weeks - as Apple says "approximately 3 weeks"... so it could be more or who knows. What will happen then, we don't know - it is pure speculation... and we've been through speculation, more than once in the past there was speculation that some delay or other meant they were fixing the screen, and it transpired that nothing changed. What will happen in 3 weeks - or MORE - who knows. What we do know, is for now, Apple's official policy is to first deny the problem, and if you persist, they won't fix or replace it, but offer a refund - OR take your info with a promise, promise, promise to call you in a few weeks.

No, this is all nonsense. Apple has not denied the problem and we do know what they intend doing after three weeks. They have told those registering the problem with Applecare that they will be contacted in about three weeks with instructions as to how to get their screen replaced. Until then, "fixed" screens will not be ready. If that does not suit the customer, a full refund will be given. Seems very simple and clear. No room for misunderstanding. At least, not to those with a reasonable capacity to decipher words.