Screen Replacement US

[teerexx52]

Just received a call from Apple to take my 27" imac to a local Apple Store for replacement. The caller told me that they are doing this as a fix for the yellow tinge. I will be making an appointment and taking it in. They say 3-5 days for the repair.

[Yakuza]

Just received a call from Apple to take my 27" imac to a local Apple Store for replacement. The caller told me that they are doing this as a fix for the yellow tinge. I will be making an appointment and taking it in. They say 3-5 days for the repair.

no wayyyy!! they are already making the screen replacements??

AWSOME!!! :D

this is good news, rigth?? at least no more keeping the yellow tinge

[teerexx52]

no wayyyy!! they are already making the screen replacements??

AWSOME!!! :D

this is good news, rigth?? at least no more keeping the yellow tinge

Yeah you would think its good news. Wondering if they are confident in this repair or not? As always you can end up with a screen worse than what you have with dead pixels or what ever. Going to have to think this through.

[toed]

told to take it to the store for a screen replacement...

[Yakuza]

Yeah you would think its good news. Wondering if they are confident in this repair or not? As always you can end up with a screen worse than what you have with dead pixels or what ever. Going to have to think this through.

Hey if you get another bad screen, make them replace. If this thing is really a transportation issue, maybe, transporting ONLY the screens they're better protected...if it's not made by the transportation itself, well, either way, they most have found out the problem and now have enough screens to make the replacements at the apple stores.

[jasondono]

I just got a call too.

[bendrumin]

Just got my call also.

[toed]

so I am going to wait a few days and for a few reports this actually fixes it before I lug this thing to the Store...

[avihappy]

I just got my call. Since I bought the Applecare, I will be scheduling onsite service with them.

[MMM.PWR]

I wonder if this has to do with the recent shipment of week 6 machines (which were shipped 2 weeks before scheduled).

I HOPE the week 6's have the new screens already. This is good news.

[donster28]

I wonder if this has to do with the recent shipment of week 6 machines (which were shipped 2 weeks before scheduled).

I HOPE the week 6's have the new screens already. This is good news.

I am hoping that myself. I replaced 6 iMacs already and ended up not taking one home. The last 2 replacements were week 5's. It might too close to call but it's possible. I'm thinking week 7 iMacs should be good.

[toed]

is what I was told today by the Apple Genius. They setup the replacement, but said it was a one time deal...

[IndustrialSpace]

is what I was told today by the Apple Genius. They setup the replacement, but said it was a one time deal...


Can you expand on that?

Well, what I mean is that this sounds a bit unfair if you encounter additional problems withthe screen. Perhaps if you 'okay it' before taking possession of it, you can't come back complaining of yellowing?

[teerexx52]

Can you expand on that?

Well, what I mean is that this sounds a bit unfair if you encounter additional problems withthe screen. Perhaps if you 'okay it' before taking possession of it, you can't come back complaining of yellowing?

I'm going to hold off and see how this all goes

[toed]

Can you expand on that?

Well, what I mean is that this sounds a bit unfair if you encounter additional problems withthe screen. Perhaps if you 'okay it' before taking possession of it, you can't come back complaining of yellowing?

The Genius said that Apple found an issue where "some" displays could show a yellow tint/tinge and that has been fixed, so if you report your display as being yellow, they will swap it out once... The Genius said my display looked perfectly fine to him, but he'd gladly setup the swap for me.

Not sure what exactly he meant, but to me it sounds like apple will swap out yellow tinted displays once with new ones. After that who knows...

Hope to have it back in 2 to 3 days.

[IndustrialSpace]

I'm going to hold off and see how this all goes

I sincerely empathize. Just glad that there's a forum like this where many people can exchange information such as this.

[JimKirk]

They act like they are doing you a favor and not actually changing out a defective part.

If the screen is defective they have no choice but to replace it. No matter how many times.

Despite what the genius (these guys are complete buffoons) tells you.

[IndustrialSpace]

Despite what the genius (these guys are complete buffoons) tells you.

Thye surely are a funny bunch to look at in the store. The baggy, untucked shirt and the lanyard with a thing-a-ma-jig hanging off.

Although certainly much better than the ilk found at BB.

[marco12345]

Has anybody else been contacted by Apple?

[JimKirk]

Although some of the other Apple store chicks are not bad.

I seriously think that they have some policy like this:

1) Buzz cut or goatee -Check
2) Weird Glasses -Check
3) Sandals - Check
4) Hair Sticking straight up (Gelled) - Check
5) Worship Steve Jobs - Check
6) Graduate High School - Check
7) A-Hole - Check

That is it, you are hired.

[Yakuza]

Although some of the other Apple store chicks are not bad.

I seriously think that they have some policy like this:

1) Buzz cut or goatee -Check
2) Weird Glasses -Check
3) Sandals - Check
4) Hair Sticking straight up (Gelled) - Check
5) Worship Steve Jobs - Check
6) Graduate High School - Check
7) A-Hole - Check

That is it, you are hired.

I think I'm in need of a new job :D hahaha

[tigereat]

Me too

I just got a call from Apple customer relation saying that the new LCD replacement for solving the yellow issue is available for my iMac.

I asked him if it is the new panel able to solve the yellow problem. He said Yes, and told me that the announcement of the solution just came out today stating that the problem will be fixed with the new panel replacement.


He seemed to be confident though

[Yakuza]

Me too

I just got a call from Apple customer relation saying that the new LCD replacement for solving the yellow issue is available for my iMac.

I asked him if it is the new panel able to solve the yellow problem. He said Yes, and told me that the announcement of the solution just came out today stating that the problem will be fixed with the new panel replacement.


He seemed to be confident though

well, it's there job. they've got to "have confidence in there voice" over the phone, never the less, it's good to know Apple is already giving some solution :)

[nicroma]

I just received a phone call from Apple a few minutes ago and they are sending a technician to my house to replace the screen and fix the yellow tinge! Apple knows how to treat their customers right! :D

[tigereat]

I just received a phone call from Apple a few minutes ago and they are sending a technician to my house to replace the screen and fix the yellow tinge! Apple knows how to treat their customers right! :D

Please tell me How can i get that service too?

[nicroma]

Please tell me How can i get that service too?

It's too long of a drive to the Apple store from my house. My schedule doesn't allow for it right now and I made sure Apple understood that. Just make sure that you speak kindly on the phone with them.

[i7QuadCoreMania]

Swap your screens with Yellow Tinge-free, but Dead Pixels Ridden, Dust filled Displays:D (one time swap only) :rolleyes:

YEAH!!! from past experience, the pickier I've gotten the worse the situation turned out!!!

[TSX]

Swap your screens with Yellow Tinge-free, but Dead Pixels Ridden, Dust filled Displays:D (one time swap only) :rolleyes:

YEAH!!! from past experience, the pickier I've gotten the worse the situation turned out!!!

I guess there's always trade offs.

[teerexx52]

Swap your screens with Yellow Tinge-free, but Dead Pixels Ridden, Dust filled Displays:D (one time swap only) :rolleyes:

YEAH!!! from past experience, the pickier I've gotten the worse the situation turned out!!!

I agree

[marco12345]

So you are basicly saying you will settle for less?

Or you would swap the hole thing?

[teerexx52]

So you are basicly saying you will settle for less?

Or you would swap the hole thing?

Well, I have had experiences in the past where it has gone from bad to worse with Apple. Fortunately these are rare. However, it seems to me that opening this machine up in an Apple Store for repair might invite trouble in the way of dust or whatever. Also, I have a screen that does not have dead pixels and a very slight if any yellow tinge. This is my third iMac and to be honest I'm really tired of going back and forth 90 minutes to the Apple Store. So I prefer to sit this one out for now and see what transpires. Yes, I would prefer a complete exchange for a new machine with a perfect screen.

[nicroma]

Swap your screens with Yellow Tinge-free, but Dead Pixels Ridden, Dust filled Displays:D (one time swap only) :rolleyes:

YEAH!!! from past experience, the pickier I've gotten the worse the situation turned out!!!

In the past when I've had someone come to my house to repair an iMac they used a black light and made sure not a single spec of dust was on the screen. I've already got 2 dead pixels along with the yellow tinge so I don't see how it can get any worse.

[i7QuadCoreMania]

In the past when I've had someone come to my house to repair an iMac they used a black light and made sure not a single spec of dust was on the screen. I've already got 2 dead pixels along with the yellow tinge so I don't see how it can get any worse.

I was being sarcastic, not telling anyone they should settle for less. Of course if the yellow is bothering, then by all means get it swapped.

Being an IT guy myself, I am always weary of other guys working on MY stuff, and I am always the most Anal about bad or sloppy work.;)

waiting to see how this plays out of course.

[unamused]

He seemed to be confident though

as did all the promotions, advertising, announcements when the imac was first released that it had "the ultimate display"

just sayin.... haha

[Sir Cecil]

My suspicion is that the screen replacement "program" was instigated simply to slow down the number of returns. This way, Apple is in control of the situation, having convinced people to hang on to their machines (instead of returning two or three more) and when replacement takes place, Apple stores will be able to get customers to "sign off" on repairs face-to-face.
I doubt the replacement screens have been "fixed" as such. The wait for repairs to be instigated has probably been nothing more than the time it has taken to brief store managers and repair centers on how to officially handle this problem, to avoid exchanging hundreds more machines.
I expect we'll have reports of some good/some bad replacement screens from this program, just as before.

[avihappy]

It's too long of a drive to the Apple store from my house. My schedule doesn't allow for it right now and I made sure Apple understood that. Just make sure that you speak kindly on the phone with them.

Eh, I thought you could only get onsite with the Applecare plan? http://www.apple.com/support/products/proplan.html

[Nihilvor]

Still no word on the 21.5 though (as far as I can tell from press reports).

Someone wrote that Apple didn't know that the 21.5 had problems, which I can't believe. There are at least two sites that keep track of reported problems, with lists of the weeks with the problems and hardware configurations. There is also a less comprehensive poll here.

This goes back to November at least. When I called last month, each of the reps I talked to at Apple admitted that the problem existed.

I was instructed to send my pictures to Apple engineering. There are far too many 21.5s with this issue for the problem to be ignored.

[pablomr]

Still no word on the 21.5 though (as far as I can tell from press reports).

Someone wrote that Apple didn't know that the 21.5 had problems, which I can't believe. There are at least two sites that keep track of reported problems, with lists of the weeks with the problems and hardware configurations. There is also a less comprehensive poll here.

This goes back to November at least. When I called last month, each of the reps I talked to at Apple admitted that the problem existed.

I was instructed to send my pictures to Apple engineering. There are far too many 21.5s with this issue for the problem to be ignored.

Yes, the problem with the 21.5" is as severe as with the 27".


I hope they fix it at the same time.

[Ecoh]

Eh, I thought you could only get onsite with the Applecare plan? http://www.apple.com/support/products/proplan.html

I was told by Applecare rep. that I cold not get on site service because I lived less than 50 miles from an Apple Store. This in in the US. I live 25 miles from an Apple Store , but it will take me over an hour to get there because of the traffic congestion in that area and it is in the opposite direction of my place of work. I promised to take the tech. to lunch, but they would not budge. Maybe I was too nice ? ;)

[Ptyger]

I was told by Applecare rep. that I cold not get on site service because I lived less than 50 miles from an Apple Store.

Huh. I just read the terms of Applecare and the part about onsite service says that you must live within 50 miles of an authorized service provider to have onsite service. So I think the tech told you wrong. You should try someone else, and point out the documentation. This is, of course, if you have purchased extended Applecare for your desktop Mac.

[teerexx52]

Huh. I just read the terms of Applecare and the part about onsite service says that you must live within 50 miles of an authorized service provider to have onsite service. So I think the tech told you wrong. You should try someone else, and point out the documentation. This is, of course, if you have purchased extended Applecare for your desktop Mac.

So if you live within 50 miles of an Apple store and have Apple Care they will come to the house and replace the screen?

[nicroma]

So if you live within 50 miles of an Apple store and have Apple Care they will come to the house and replace the screen?

I live 90 miles from an Apple store. I do not have AppleCare. It is a third party company (Qualxserv) that Apple is sending to my house. I told Apple I would be happy to return the machine for a new one shipped to my door or they can send someone here. They went for the latter.

[Ecoh]

So if you live within 50 miles of an Apple store and have Apple Care they will come to the house and replace the screen?

Will try again, I am not impressed with the knowledge of of the rep. that answer the phone

[Ptyger]

So if you live within 50 miles of an Apple store and have Apple Care they will come to the house and replace the screen?

Apparently it is an option. I'll quote the relevant text from the actual terms and conditions of North American Applecare:


(ii) Onsite service is available for many desktop computers if the location of the Covered Equipment is within 50 miles/80 kilometers radius of an Apple authorized onsite service provider located in the United States or Canada.

Section 1.c.ii of http://images.apple.com/legal/applecare/docs/NA_APP_English_v5.2.pdf

[bbrukx]

Can you expand on that?

Well, what I mean is that this sounds a bit unfair if you encounter additional problems withthe screen. Perhaps if you 'okay it' before taking possession of it, you can't come back complaining of yellowing?

I think 'a bit unfair' is an understatement, if they sell you a $2k computer, they'd better make it working, however many replacements it takes...

[tigereat]

Anyone got your iMac replaced with new panel ?

No one?

[teerexx52]

Anyone got your iMac replaced with new panel ?

No one?

I had an appointment to do it but canceled. I'm going to wait and see what happens.

[tigereat]

I had an appointment to do it but canceled. I'm going to wait and see what happens.

Why?

[teerexx52]

Why?

Well couple of reasons. The time involved driving 90 minutes each way to the Apple Store. The fact that when I call they won't tell me if it is even in stock. Then, I don't want to get a screen that is worse than this one having dead pixels, dust and whatever. What's to say these new ones they are putting in aren't the same or worse. No one really knows yet that I have seen. So I'm not saying I won't do it but think I'll wait and see what people report.

[gojurick]

I just wanted to rub it in that I have 2 Apple stores within 30 minutes.

Since I don't have my iMac yet (tomorrow is the BIG day), I have now brought the wrath of Apple Gods down upon me for being arrogant. I will end up with a machine that has yellowing, flickering, a high pitched squeal and an unstable hard drive. When I call Apple for service I will be told they are sorry, but they have simply run out of iMacs and will no longer be fixing/replacing. Thank you for buying Apple.

[Max(IT)]

Well couple of reasons. The time involved driving 90 minutes each way to the Apple Store. The fact that when I call they won't tell me if it is even in stock. Then, I don't want to get a screen that is worse than this one having dead pixels, dust and whatever. What's to say these new ones they are putting in aren't the same or worse. No one really knows yet that I have seen. So I'm not saying I won't do it but think I'll wait and see what people report.

So basically you don't let them fix it just because you Are not sure they can solve the problem .... Wtf ...

Your iMac, your call, but a very strange one in my opinion

[quagmire]

I just wanted to rub it in that I have 2 Apple stores within 30 minutes.

Since I don't have my iMac yet (tomorrow is the BIG day), I have now brought the wrath of Apple Gods down upon me for being arrogant. I will end up with a machine that has yellowing, flickering, a high pitched squeal and an unstable hard drive. When I call Apple for service I will be told they are sorry, but they have simply run out of iMacs and will no longer be fixing/replacing. Thank you for buying Apple.

Two? Pfft. I have 4 Apple Stores(soon to be 5 with georgetown). :p

We have a week 50 i7 with the yellow tinge. Didn't do anything due to the problem not being fixed. Now that there is a reported fix and the fact the massive snow storm killed it, I will bring it in to get it fixed.

[nicroma]

Anyone got your iMac replaced with new panel ?

No one?

The Apple tech will be at my house tomorrow. I'll be sure to let people know the turn out. They were supposed to be here today but the snow slowed them down.

[tigereat]

The Apple tech will be at my house tomorrow. I'll be sure to let people know the turn out. They were supposed to be here today but the snow slowed them down.

Please let me know :)

[JimKirk]

I would like to know how the new screen looks and if you look up the panel number in system preferences to see if it has changed.

[bizack]

Apple provided me with 'free' onsite repair. A local Apple certified technician replaced the LCD panel on my iMac. The panel is perfect. No gradient whatsoever. However... the end result is dust/lint behind the glass screen. I spent a good deal of time trying to clean both the panel and the glass, but it's pretty much impossible to get it back to its original state. So... I'm having Apple send a replacement machine. The panel issue seems to be resolved now. The repair process (I watched most of it, asked a few questions) isn't trivial and you pretty much end up with a refurbished machine. Your mileage may vary...

[MMM.PWR]

Apple provided me with 'free' onsite repair. A local Apple certified technician replaced the LCD panel on my iMac. The panel is perfect. No gradient whatsoever. However... the end result is dust/lint behind the glass screen. I spent a good deal of time trying to clean both the panel and the glass, but it's pretty much impossible to get it back to its original state. So... I'm having Apple send a replacement machine. The panel issue seems to be resolved now. The repair process (I watched most of it, asked a few questions) isn't trivial and you pretty much end up with a refurbished machine. Your mileage may vary...

display model #?

[toed]

Apple provided me with 'free' onsite repair. A local Apple certified technician replaced the LCD panel on my iMac. The panel is perfect. No gradient whatsoever. However... the end result is dust/lint behind the glass screen. I spent a good deal of time trying to clean both the panel and the glass, but it's pretty much impossible to get it back to its original state. So... I'm having Apple send a replacement machine. The panel issue seems to be resolved now. The repair process (I watched most of it, asked a few questions) isn't trivial and you pretty much end up with a refurbished machine. Your mileage may vary...

You have confirmation they are going to swap the whole machine out even thought the yellowing was fixed with a screen replacement???

[teerexx52]

So basically you don't let them fix it just because you Are not sure they can solve the problem .... Wtf ...

Your iMac, your call, but a very strange one in my opinion

Yep. That's it. Want to see if the panel they are putting in really fixes the problem before I hit the road again back and forth to the Apple Store. Just being patient. No real hurry. A wait and see.

[teerexx52]

Apple provided me with 'free' onsite repair. A local Apple certified technician replaced the LCD panel on my iMac. The panel is perfect. No gradient whatsoever. However... the end result is dust/lint behind the glass screen. I spent a good deal of time trying to clean both the panel and the glass, but it's pretty much impossible to get it back to its original state. So... I'm having Apple send a replacement machine. The panel issue seems to be resolved now. The repair process (I watched most of it, asked a few questions) isn't trivial and you pretty much end up with a refurbished machine. Your mileage may vary...

This is what i was afraid might happen (dust).

[i7QuadCoreMania]

I spent a good deal of time trying to clean both the panel and the glass, but it's pretty much impossible to get it back to its original state.

it is not impossible you just need to use the right tools and do it in a methodological manner.

Combination of an air duster, Camera lens cleaning paper and solution, clean in overlapping strokes, spray off any lint left behind, and never touch the insides of the glass.;)

[Max(IT)]

Yep. That's it. Want to see if the panel they are putting in really fixes the problem before I hit the road again back and forth to the Apple Store. Just being patient. No real hurry. A wait and see.

How can you see if this really fix the problem if you don't let them try ? :confused:

[teerexx52]

How can you see if this really fix the problem if you don't let them try ? :confused:

Well like I said I expect to let them try at some point but would like to see that it is working for others first. Honestly it saves me from driving back and forth. I would like to get this done on one trip and not have to repeat the process. I was already back 3 times exchanging the machine to no avail. A 27" isn't the easiest thing to cart around.:)

[bizack]

display model #?

Sorry, I didn't collect that information. However, I was told by Apple that it's the newer, non-defective LCD (it was shipped directly from Apple to the local repair shop).

[bizack]

You have confirmation they are going to swap the whole machine out even thought the yellowing was fixed with a screen replacement???

Yes. I've gone through two machines, one screen fix and now a third (and final) swap. I was offered a refund and then was offered another replacement. For the amount of money this machine costs (with extras), you are entitled to a machine that satisfies your expectations. A two week old machine with a screen replacement that leaves dust/lint behind (and my work area is quite clean and dust-free) is not what I paid for. If Apple didn't make such great products, I would've given up with machine number one or two.

[bizack]

This is what i was afraid might happen (dust).

Not to sound like a pessimist, but I would guess that a repair at the Apple Store would result in even more unpleasantries (I've had a few items repaired there and they never return in the same condition). It seems like Apple is trying their best to resolve this, and although I'm not thrilled with all of this, at least they're addressing the issue now.

[donster28]

Not to sound like a pessimist, but I would guess that a repair at the Apple Store would result in even more unpleasantries (I've had a few items repaired there and they never return in the same condition). It seems like Apple is trying their best to resolve this, and although I'm not thrilled with all of this, at least they're addressing the issue now.

I admire their efforts too. As long as they don't refuse exchanges if the customer deems to, then we're square.

[tigereat]

Sorry, I didn't collect that information. However, I was told by Apple that it's the newer, non-defective LCD (it was shipped directly from Apple to the local repair shop).

Use this way and you will get the screen model number

go to system preferences > display > color tab > open profile > scroll down till you see "mmod" and read the model number of your screen

[bizack]

Use this way and you will get the screen model number

go to system preferences > display > color tab > open profile > scroll down till you see "mmod" and read the model number of your screen

Manufacturer: 00000610
Model:00009CB5
Serial Number: 00000000
Manufacture Date: C67AE380

[knewsom]

Manufacturer: 00000610
Model:00009CB5
Serial Number: 00000000
Manufacture Date: C67AE380

Interesting... IDENTICAL to mine.

[tigereat]

Manufacturer: 00000610
Model:00009CB5
Serial Number: 00000000
Manufacture Date: C67AE380

So, it is not a new screen model or new part number. Interesting. How come they can solve the problem with the same panel as my iMac 27 week 5?

[bizack]

Interesting... IDENTICAL to mine.

I would imagine the part number is the same. I believe Apple had a batch of defective LCDs and the current batch is no longer defective.

[HLdan]

I just wanted to rub it in that I have 2 Apple stores within 30 minutes.



Wow, big deal. I have 5 Apple retail stores within 20 minutes from where I live and I'm only 15 minutes away from Macworld in San Francisco. There, I just had to rub that in. :D

[quagmire]

So, it is not a new screen model or new part number. Interesting. How come they can solve the problem with the same panel as my iMac 27 week 5?

Because it was just a bad batch of the panel. LG fixed the issue and continued production.

[MMM.PWR]

question: by changing this panel, will the backlight bleeding be fixed (or changed) as well? or does it not affect that part of the screen in any way?

[avihappy]

question: by changing this panel, will the backlight bleeding be fixed (or changed) as well? or does it not affect that part of the screen in any way?

I'd like to know this too. But I'm getting my iMac fixed tomorrow, so we should all know by 4PM PST (hopefully).

[tigereat]

I'd like to know this too. But I'm getting my iMac fixed tomorrow, so we should all know by 4PM PST (hopefully).

Please let me know the result.

Thanks

[JimKirk]

I don't think they have fixed anything.

They have only fixed the flickering.

[toed]

I don't think they have fixed anything.

They have only fixed the flickering.

Was yours suppose to fix the yellowing?

[MMM.PWR]

Was yours suppose to fix the yellowing?

exactly, what week is your replacement? or did they repair your screen?

[gojurick]

Wow, big deal. I have 5 Apple retail stores within 20 minutes from where I live and I'm only 15 minutes away from Macworld in San Francisco. There, I just had to rub that in. :D

Well that just ruined my day. That is until my Mac comes this afternoon. Then I'll be recovered.

Appears the Apple store will be the new Starbucks, one on every corner.

[jclee]

I just wanted to rub it in that I have 2 Apple stores within 30 minutes.

Since I don't have my iMac yet (tomorrow is the BIG day), I have now brought the wrath of Apple Gods down upon me for being arrogant. I will end up with a machine that has yellowing, flickering, a high pitched squeal and an unstable hard drive. When I call Apple for service I will be told they are sorry, but they have simply run out of iMacs and will no longer be fixing/replacing. Thank you for buying Apple.

I have 3 stores within 30 minutes. Boo yaa

[pmac5150]

I have a 27" week 5 i7 - my first ever Mac - it will be 2 weeks old Monday - everything is fine with it <knocks on wood> except the yellow tinge. Apple called me earlier this week to let me know the screen replacement was available. I have an appointment this Saturday at the local Apple store, assuming the screen makes it to the store in time (it had to be ordered). I've read some 'horror stories' of machines coming out of the Genius Bar in worse shape than going in - plus the concern of lint, finger prints, etc. on the inside of the glass when they replace the screen.

My question is - am I better off asking Apple to send me a new machine now while I'm in my 2 week window, in hopes of getting a non-yellow-tinge machine (which could have other problems my current iMac doesn't have), or let the local Apple store work on it?

[JimKirk]

My replacement was a week 6 from last week.

[IndustrialSpace]

My question is - am I better off asking Apple to send me a new machine now while I'm in my 2 week window, in hopes of getting a non-yellow-tinge machine (which could have other problems my current iMac doesn't have), or let the local Apple store work on it?

Return it, while you still can. The new iMacs will most likely have a defect-free screen. Why deal with a Genius who may or may not leave smudge marks and dust under your screen.

Tell them you want your money back - not a new iMac repalcement. Wait until there are reports of better screens, then buy.

[Nihilvor]

Return it, while you still can. The new iMacs will most likely have a defect-free screen. Why deal with a Genius who may or may not leave smudge marks and dust under your screen.

Tell them you want your money back - not a new iMac repalcement. Wait until there are reports of better screens, then buy.

Well, if they do leave smudges, I'm sure that they'll have to clean that for you. I think the worries about a repair are a bit overblown. That said, we haven't heard back about how the repairs are going yet to know whether it's worth it.

[avihappy]

OK, I just got my screen replaced! And now the gradient is in REVERSE! Yellow at the top and blue at the bottom. Also, it STILL has the dark bars near the bottom of the screen. I called Apple and they are swapping the entire machine. Hopefully it is better.

[JimKirk]

Apple quietly replacing screens with the same screens.

Hoping that users will not notice.

They have not actually fixed anything.

This is just PR trying to appease complainers with the one swap only thing.

[archipellago]

Apple quietly replacing screens with the same screens.

Hoping that users will not notice.

They have not actually fixed anything.

This is just PR trying to appease complainers with the one swap only thing.

likely very true.

it's definitely a shambles whatever...

[gospel9]

OK, I just got my screen replaced! And now the gradient is in REVERSE! Yellow at the top and blue at the bottom. Also, it STILL has the dark bars near the bottom of the screen. I called Apple and they are swapping the entire machine. Hopefully it is better.


Well at least this is the first time that I have heard about the yellow being on TOP as opposed to the bottom. What this tells me is that they DID changed the panels... but damnit how long is it going to take them to get it right. Sigh.

[iSee]

Apple's Replace Panel Score: 1 - 1

bizack: yellow tinge fixed (though dust and lint resulted in a return anyway)
avihappy: yellow tinge not fixed

If Apple's success rate doesn't improve, I'll cancel my current pending exchange and give up:
1. We know exchanging macs isn't likely to result in a good result.
2. If replacing panels isn't either, then I don't think Apple can address the issue.

[MMM.PWR]

Repairing a machine that is still within the return policy period is ridiculous. Ask for a replacement or your money back and wait until it is confirmed that the iMacs are shipping yellow free, buzz free, backlight bleeding free, and other odd problems.

[JimKirk]

You never know with these guys :)

[SaSaSushi]

Repairing a machine that is still within the return policy period is ridiculous. Ask for a replacement or your money back and wait until it is confirmed that the iMacs are shipping yellow free, buzz free, backlight bleeding free, and other odd problems.

If the rest of the machine is a known good quantity and you've got a bad LCD panel why would you want a full replacement? It's a simple operation to remove and replace the panel with a brand new one.

Oh, and since not all iMacs ship yellow, buzzing, backlight bleeding or with other odd problems as it is, I wonder how long you're going to be waiting for your confirmation. Better settle in. ;)

[toed]

that mine is "repaired"... can't get there today, but will pick it up first thing Friday morning. Will post back when I get it.

[knewsom]

Started a Poll. It needed to be done.

http://forums.macrumors.com/showthread.php?t=863688

[MMM.PWR]

If the rest of the machine is a known good quantity and you've got a bad LCD panel why would you want a full replacement? It's a simple operation to remove and replace the panel with a brand new one.

Oh, and since not all iMacs ship yellow, buzzing, backlight bleeding or with other odd problems as it is, I wonder how long you're going to be waiting for your confirmation. Better settle in. ;)
Maybe it's just me, but I wouldn't want to buy a new car only to take it to the body shop 2 days later because of a faulty transmission. No thanks, I'd like a new one instead. :D

I bought this as a luxury, I do not need another computer. That being the case, I will not settle, nor will I keep flip flopping between iMacs until I get lucky. If my confirmation takes 4 months, so be it.

[nicroma]

Well the Apple technician came to my house today and swapped my LCD.

It is a bit better but it still has yellowing near the bottom. I am going to call Apple tomorrow and ask for a replacement. First the hard drive went and now after a screen replacement it is still having problems.

Are the selling apples or lemons? :confused:

[OldCorpse]

Well the Apple technician came to my house today and swapped my LCD.

It is a bit better but it still has yellowing near the bottom. I am going to call Apple tomorrow and ask for a replacement. First the hard drive went and now after a screen replacement it is still having problems.

Are the selling apples or lemons? :confused:

How did it go down? After he swapped out the panel, didn't you immediately check it out to see if it has the yellow problem? You could have pointed it out to him, and with him next to you immediately called Apple and have him talk to Apple Care and arrange stuff on the spot.

[SaSaSushi]

Maybe it's just me, but I wouldn't want to buy a new car only to take it to the body shop 2 days later because of a faulty transmission. No thanks, I'd like a new one instead.

Good analogy! If you had purchased a new Toyota Prius, for example, and the next day there is a recall for a faulty brake assembly, they would replace the brakes, not give you a brand new car. The same goes for a faulty transmission. Alternatively, you can get your money back.

What happens when you return an iMac with a yellow-tinged display and get one back with no tinge or other display issues but it has a noisy or otherwise malfunctioning hard disk? Are you going to demand a full replacement again and risk getting another yellow tinged display? I think most people would just let them swap out the HD for a good one.

Of course noone WANTS to deal with problems on a brand new, expensive purchase.

Again, I say fix what's broke and enough with the "get-it-because-you-can" attitude.

[spcdust]

Good analogy! If you had purchased a new Toyota Prius, for example, and the next day there is a recall for a faulty brake assembly, they would replace the brakes, not give you a brand new car. The same goes for a faulty transmission. Alternatively, you can get your money back.

What happens when you return an iMac with a yellow-tinged display and get one back with no tinge or other display issues but it has a noisy or otherwise malfunctioning hard disk? Are you going to demand a full replacement again and risk getting another yellow tinged display? I think most people would just let them swap out the HD for a good one.

Of course noone WANTS to deal with problems on a brand new, expensive purchase.

Again, I say fix what's broke and enough with the "get-it-because-you-can" attitude.

This is a manufacturing fault which was present right from the beginning of the iMac's life, therefore the consumer should have the right to exercise their choice between replacement, refund or repair. For some a repair may be preferable, for others replacement is more convenient and for those who have lost faith then have a refund.

Reading your constant posts that we should all accept repairs rather than replacements one wonders wether SaSushi is just protecting the price of his Apple shares:D

[LSBoot]

So, is there only one screen replacement so far - and it was a yellowting again?

What was the date of the display? Is it still an LG?

Anyone... ?!

[spcdust]

So, is there only one screen replacement so far - and it was a yellowting again?

What was the date of the display? Is it still an LG?

Anyone... ?!

The screen will inevitably still be supplied by LG as they are, I believe, the only company manufacturing this particular size of IPS screens. Also, Apple only recently signed a medium to long term (2-5 years rings a bell) supply contract with LG for screen technology. Also, the part number will inevitably be the same as I can't imagine LG, in the space of a month, would have re-designed and re-manufactured a new panel.

[ajohnson253]

Well I got my call 2 days ago saying I can bring it to apple and they will send it in to get fixed or take the steps they need to get it fixed. Anyway, my screen actually doesn't have a noticable yellow tint that I thought it did. Maybe because I was freaking out from reading posts of yellowing going on with the 27" screen, I thought my screen was yellow tinging too.

I think I am just going to hold off because my iMac seems perfect right now and I don't want to mess it up and end up getting a worse screen or anything. It seems good as it is.
Question though, if I don't notice any major yellowing now or hardly any at all, in the future could my screen start yellowing?

[Sir Cecil]

Well I got my call 2 days ago saying I can bring it to apple and they will send it in to get fixed or take the steps they need to get it fixed. Anyway, my screen actually doesn't have a noticable yellow tint that I thought it did. Maybe because I was freaking out from reading posts of yellowing going on with the 27" screen, I thought my screen was yellow tinging too.

I think I am just going to hold off because my iMac seems perfect right now and I don't want to mess it up and end up getting a worse screen or anything. It seems good as it is.
Question though, if I don't notice any major yellowing now or hardly any at all, in the future could my screen start yellowing?

Looks like you've come to a sensible conclusion. Try not to let the zealots change your mind.

[teerexx52]

Looks like you've come to a sensible conclusion. Try not to let the zealots change your mind.

I agree. I am holding off as well.

[SaSaSushi]

Reading your constant posts that we should all accept repairs rather than replacements one wonders wether SaSushi is just protecting the price of his Apple shares:D

Thank you, spcdust, but I assure you I own no Apple stock nor do I have any vested interest in the company aside from being an owner of several of their products. Believe it or not, I really don't much care whether you or anyone else gets a full replacement or a panel replacement. It's no skin off my butt either way.

However, you keep calling it a "repair" but it is swapping a brand new LCD panel in a brand new machine. I hardly think that constitutes as a "repair". That's all I'm saying.

[Yakuza]

This is like the swine flue, telling everyone that the flue as passed from one place to another and tell you what the symptoms are, and the next day every time you see a people sneeze or cough the first thing you will think it's that people has the swine flue and run like hell away from that person...strange analogy i know lol

[Max(IT)]

This is a manufacturing fault which was present right from the beginning of the iMac's life, therefore the consumer should have the right to exercise their choice between replacement, refund or repair. For some a repair may be preferable, for others replacement is more convenient and for those who have lost faith then have a refund.

Reading your constant posts that we should all accept repairs rather than replacements one wonders wether SaSushi is just protecting the price of his Apple shares:D

Keep in mind that Apple is one of the few (if any) manufacturer that swaps defective products.
Generally every manufacturer repairs computer that Are not DOA. And an iMac with a slightly gradient it' s NOT DOA.

[Max(IT)]

Well I got my call 2 days ago saying I can bring it to apple and they will send it in to get fixed or take the steps they need to get it fixed. Anyway, my screen actually doesn't have a noticable yellow tint that I thought it did. Maybe because I was freaking out from reading posts of yellowing going on with the 27" screen, I thought my screen was yellow tinging too.

I think I am just going to hold off because my iMac seems perfect right now and I don't want to mess it up and end up getting a worse screen or anything. It seems good as it is.
Question though, if I don't notice any major yellowing now or hardly any at all, in the future could my screen start yellowing?

I don't think a screen could DEVELOP a yellow tinge. A screen is going to be dimmer over the time, but we Are speaking of thousands hours.
If your iMac is ok for your needs, don't let threads like this change your mind

[spcdust]

Keep in mind that Apple is one of the few (if any) manufacturer that swaps defective products.
Generally every manufacturer repairs computer that Are not DOA. And an iMac with a slightly gradient it' s NOT DOA.

I would agree that Apple's after sales service is generally one of the best around and they have served me extremely well with regards to this issue and a separate issue with my first Quad iMac.

[Btom]

......

However, you keep calling it a "repair" but it is swapping a brand new LCD panel in a brand new machine. I hardly think that constitutes as a "repair". That's all I'm saying.

I still have a problem with no differentiation between basic quality control and components failing.

It looks like Apple is trying to sneak in substandard components (yellow tinged screen panel) on unsuspecting customers. Only after the customer complains, Apple changes the computer (or repairs the unit), no questions asked, even if NOTHING has technically failed.

Looks like "Oops, we got caught" statement to me, but it is probably cheapest this way (even with some people abusing this system in pursuit of the "perfect" iMac).

Tom B.

[spcdust]

I still have a problem with no differentiation between basic quality control and components failing.

It looks like Apple is trying to sneak in substandard components (yellow tinged screen panel) on unsuspecting customers. Only after the customer complains, Apple changes the computer (or repairs the unit), no questions asked, even if NOTHING has technically failed.

Looks like "Oops, we got caught" statement to me, but it is probably cheapest this way (even with some people abusing this system in pursuit of the "perfect" iMac).

Tom B.

Agreed, the whole pursuit of the "perfect" screen is a foolhardy road to travel but obviously the yellow peril is a separate genuine issue that does exist for some users.

Personally I haven't embarked on the constant swap out cycle - rather I reported the issue back in December and then awaited a solution. This week the contact I have at Apple said that they are now happy to provide me with a full replacement and that they now have a protocol in place to pre-screen all iMacs, being supplied as replacement units, prior to shipping. I was skeptical that they would actually pull an individual iMac off the production line to test but they explained what they have to do on their system to ensure that this did indeed happen and they sounded convincing.

Fingers crossed that this pre-screening process does indeed result in a yellow free monitor but obviously I'm not holding my breath.

[nicroma]

How did it go down? After he swapped out the panel, didn't you immediately check it out to see if it has the yellow problem? You could have pointed it out to him, and with him next to you immediately called Apple and have him talk to Apple Care and arrange stuff on the spot.

No actually I was at work when the tech arrived. I was only able to look at it once I got home, and he had already left by then.

[pmac5150]

So what if I decide to wait how ever long it takes the Apple store to receive my replacement LCD display - if it is still messed up after the repair, can I go back to Apple and ask the whole thing be replaced, or do I need to do that now within the first 2 weeks? I'm a bit confused on the whole 2 week after receiving it what you can/can't do.

[MMM.PWR]

So what if I decide to wait how ever long it takes the Apple store to receive my replacement LCD display - if it is still messed up after the repair, can I go back to Apple and ask the whole thing be replaced, or do I need to do that now within the first 2 weeks? I'm a bit confused on the whole 2 week after receiving it what you can/can't do.

From what the Apple tech guy told me, you can return / exchange within the return policy period, or you can go the repair route. If you do go the repair route and the problem persists, they will try again, and again before a complete exchange can be made.

It could be BS, but that's what he told me.

[IndustrialSpace]

OK, I just got my screen replaced! And now the gradient is in REVERSE! Yellow at the top and blue at the bottom. Also, it STILL has the dark bars near the bottom of the screen. I called Apple and they are swapping the entire machine. Hopefully it is better.


Apple quietly replacing screens with the same screens.

Hoping that users will not notice.

They have not actually fixed anything.

This is just PR trying to appease complainers with the one swap only thing.



Sounds like Apple is being dishonest with their customers.

Buyer beware.

[teerexx52]

Sounds like Apple is being dishonest with their customers.

Buyer beware.

I have had my 27" for two months now. Can I still ask for a refund or do I have to keep replacing and exchanging?

[IndustrialSpace]

I have had my 27" for two months now. Can I still ask for a refund or do I have to keep replacing and exchanging?

I was told by an Apple CSR that under these conditions, they will allow full refunds after 14 days. But don't wait!!! - Do it ASAP before they decide otherwise.

Also, ask about being compensated for your troubles with 15% ofthe purchase price. This is being done discretely.

[Max(IT)]

Sounds like Apple is being dishonest with their customers.

Buyer beware.

there is absolutely NO PROOF that Apple is not replacing screens.
They are spending a lot of money in the attempt to solve the problem.

I'm just curious to know what Apple is telling at LG in the meanwhile ;)