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Infrared
Feb 10, 2010, 03:57 AM
For two weeks now I've been hoping for help from Steinberg's support
team. In that time, I've not received a single reply to multiple requests
sent via MySteinberg. The problem I would like help with is the one I
described in this forum earlier:

http://forums.macrumors.com/showthread.php?t=861601

Today I composed a lengthy and (I thought) courteously worded further
request for help at CUBASE.NET. Since I have become suspicious about
the way Steinberg conduct their business, I took the precaution of making
screenshots of the thread as it appeared after posting. Within minutes
Steinberg deleted my posting. There is nothing offensive in it, as you can
see for yourself:

http://www.pixentral.com/show.php?picture=1tRQ8zxhqprY0CeTHFwewShOQLUb7
http://www.pixentral.com/show.php?picture=1hDX11pGtDHv41LtWytD9Z4L2lm2Dx
http://www.pixentral.com/show.php?picture=1yyl8ImyNtUPjSLGAvr1IHa463Yt

Why would Steinberg do such a thing? It is making me suspect they are
less than honest.



Infrared
Feb 10, 2010, 05:34 AM
I have received a pm which is making me reconsider what I was
previously thinking might be the case. I certainly don't want to
portray Steinberg's motives as malign if they are not. It's hard
to know what to think at this point. I've sent in 3 or 4 support
requests directly to Steinberg and I've already exchanged over
30 emails with the shop that sold the software to me. Very little
concrete technical information has come my way to date, but I'm
positive that, with polite persistence, this can all be resolved.