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rdowns
Feb 10, 2010, 09:25 AM
Damn, we better hope Steve Jobs doesn't read this story. :D


A coffee enthusiast in St. Andrews, N.B., has learned the customer may not always be right.

After complaining three times about "burnt" decaffeinated coffee at the local Tim Hortons, Jimmy Craig is now banned for life from that outlet and the one in nearby St. Stephen.

"It was like brown, burnt water," said Craig. "I almost, you know, got sick in the sink."

Craig said he voiced his concerns to the store manager and corporate office, then got a meeting with the owner, Edwin Dow.

That's when Dow served Craig with a letter banning him under the province's trespass act.

'I don't see this is a way to treat people. Whatever happened to the customer is always right?'óJimmy Craig, banned customer
"I was baffled," said Craig. "It didn't make any sense at all. All I wanted to do was bring it to his attention that there was a problem with the consistency of his product.

"I don't see this is a way to treat people. Whatever happened to the customer is always right?"

Dow contends his staff went the extra mile to satisfy Craig, brewing fresh pots of decaf on request.

He said Craig was upsetting his staff and he was tired of his complaints, so he banned him.

Craig has contacted a lawyer to try to get the ban overturned.

Meanwhile, he can only return to the Tim Hortons if he's on the job as a paramedic, responding to a medical emergency.

So he's brewing his own coffee at home, which, he said, is cheaper and always fresh.


Read more: http://www.cbc.ca/canada/new-brunswick/story/2010/02/07/nb-tims-bans-customer.html?ref=rss#ixzz0f9BBISHu

miles01110
Feb 10, 2010, 09:25 AM
Haha, Canadians. If that was in the US the owner wouldn't have served him papers, he would have escorted him out at gunpoint :-D

niuniu
Feb 10, 2010, 09:30 AM
Staff prob ganged up on him and put their story to the management though I don't doubt he's an annoying stickler.

eawmp1
Feb 10, 2010, 09:44 AM
No coffee for you!!!!

http://3.bp.blogspot.com/_kNWmfKARQ_I/SUwZDmTeC-I/AAAAAAAADNg/j326Q2lQhv0/s400/soupnazi.jpg

notjustjay
Feb 10, 2010, 10:04 AM
Frankly, the customer is NOT always right.

One of my favourite websites: http://www.notalwaysright.com

dvince2
Feb 10, 2010, 10:06 AM
Good.
You know that what this *customer* is saying isn't the truth. A company like Tim Hortons wouldn't risk their image to ban a customer who wasn't actually perceived to be a concern.

Hmac
Feb 10, 2010, 10:14 AM
Like many of the posters here on MR, Jimmy Craig seems to be under the impression that he has a right to be a customer of a given business, and that that business has some kind of legal obligation to meet his desires as a customer.

I would certainly hope that his attempt to force this coffee shop to lift his ban will be laughed out of court.

MasterDev
Feb 10, 2010, 10:17 AM
I would certainly hope that his attempt to force this coffee shop to lift his ban will be laughed out of court.

He has no case.

Besides, he's probably one of those bitchy people anyways, who is just trying to cover his own ass by saying what he said. There is def more too it, but only one side really covered here.

steve2112
Feb 10, 2010, 10:22 AM
Haha, Canadians. If that was in the US the owner wouldn't have served him papers, he would have escorted him out at gunpoint :-D

No, they would have served papers, and promptly gotten sued by said customer. And the customer probably would win a massive civil court settlement.

yg17
Feb 10, 2010, 10:23 AM
There's a Tim Hortons on every corner in Canada, I don't think he'll have trouble finding another one to go to :D

steve2112
Feb 10, 2010, 10:29 AM
There's a Tim Hortons on every corner in Canada, I don't think he'll have trouble finding another one to go to :D

Unless they break down and ban him from the whole chain. :)

"Everett, when you got banned from Woolworth's, was it just that one store or the whole chain?"

Mousse
Feb 10, 2010, 10:42 AM
If a company is willing to go through the hassle of legal filing, you know the customer must be a pain in the (_!_) of the highest order. What I don't get is why he even wants coffee from a shop who's coffee is so bad it's like "brown, burnt water?":confused:

"This coffee tastes like crap. Give me another serving.":rolleyes:

GSMiller
Feb 10, 2010, 12:15 PM
Did he complain 3 times during one visit or 3 separate ones? If the latter, why keep going back for more coffee?

Darth.Titan
Feb 10, 2010, 12:36 PM
I concur. If he's so dissatisfied with the product and/or service, why would he want to sue for the right to go back? Surely there is more than one place in Canada to buy coffee?

This guy is nuts,

scuderia997
Feb 11, 2010, 10:29 PM
Damn, we better hope Steve Jobs doesn't read this story. :D

Haha. It would be a throwback to apples OG days then. Just Jobs and Woz on the "safe list".


Haha, Canadians. If that was in the US the owner wouldn't have served him papers, he would have escorted him out at gunpoint :-D

I'm sure that would have been better for the company from a PR perspective. :confused:

dukebound85
Feb 11, 2010, 10:33 PM
Good.
You know that what this *customer* is saying isn't the truth. A company like Tim Hortons wouldn't risk their image to ban a customer who wasn't actually perceived to be a concern.

exactly

of course his version makes him out to be completely innocent lol