THE Yellow iMac Screen Replacement Repair Poll Thread!

[knewsom]

Thought it was time to start a poll on the replacements, as the stats are starting to roll in!

Please post details and photos if you have them!

[nicroma]

An Apple technician replaced my LCD and it is still yellow near the bottom, although slightly less than before.

[MMM.PWR]

An Apple technician replaced my LCD and it is still yellow near the bottom, although slightly less than before.

could we have some pics?

[toed]

Just got my 27" back from the apple store and to me... it's worse than it was before.

Not sure where to go from here...

[Dont Hurt Me]

Had two yellow ones and then decided why bother with iMac, might as well get a 32 HDTV and a mini.

[toed]

anyways... here is the "fixed" lcd panel:

http://forums.macrumors.com/showpost.php?p=9269230&postcount=1434

[SaSaSushi]

anyways... here is the "fixed" lcd panel:

http://forums.macrumors.com/showpost.php?p=9269230&postcount=1434

Ewww, that's a nasty yellow tinge I think. :eek:

Edit: It could be the photo too. It doesn't look nearly as bad in the bottom shot (although still tinged) as it does in the top one. It's hard to tell.

Instead of just looking at it with the Tapplox test try some real images and movies and see how it looks to you. ;)

[LSBoot]

There's nothing more to test for that screen. That is a yellowting and that's all there is to it.
Just swap it or get your money back.

Has anyone managed to get their money back from a BTO machine bought from Apple "Premium" Reseller? Or do we have to go through the magical three efforts to fix it... ?

[IndustrialSpace]

anyways... here is the "fixed" lcd panel:

http://forums.macrumors.com/showpost.php?p=9269230&postcount=1434


What a horrendous looking screen. Is that for real or did you manipulate the colors. I can't believe how much variance it shows. Wow.

[toed]

What a horrendous looking screen. Is that for real or did you manipulate the colors. I can't believe how much variance it shows. Wow.

I am an avid photog and I can assure you there was no saturation/vibrance/contrast boost or manipulation whatsoever on those photos.

open in Aperture 3, export as jpeg... done.

The one with the 4 corners, I just cropped, exported each crop, then joined them in CS3.

and yeah, it looks terrible on solid light(er) colored backgrounds.

[nicroma]

Apple just set up another onsite LCD replacement for me. This will be my 3rd onsite repair for this machine. I insisted on an entire machine replacement but they said they cannot do that until 3 repairs have been performed on it first. First the HDD and now this will be the second LCD replacement. I am kind of hoping that this LCD replacement doesn't fix it. I just get a bad feeling about this machine, especially with it being my first Mac, and I would just feel better having a new machine with no history of problems.

[HLdan]

Had two yellow ones and then decided why bother with iMac, might as well get a 32 HDTV and a mini.


Too bad your new setup won't encode 2 hour .avi's in 10-15 minutes. Not putting down your mini, but that's what I bought the iMac 27" i7 for, speed. Encoding requires a lot of CPU power to encode in any decent speed and the mini just doesn't cut it.

[nicroma]

could we have some pics?

Here are the 4 grey bars cropped so I could compare them. You be the judge. :(
Apple is sending out the technician to replace the LCD for a second time. This will be my 3rd repair on this machine.

http://www.aww-kittah-aww.com/up/public/131147/tint.jpg

[SaSaSushi]

To toed: I think you're going to need to get that latest screen replaced again, unfortunately. :(

[toed]

To toed: I think you're going to need to get that latest screen replaced again, unfortunately. :(

I am thinking the same... or a refund.

[knewsom]

I am thinking the same... or a refund.

Good luck to you - and to everyone having trouble with the screen replacements. This is very, very worrisome.

And in other news, thanks to the Mods for restoring this thread to what it should, and was intended to, have been.

[toed]

http://forums.macrumors.com/showpost.php?p=9273629&postcount=1455

[knewsom]

Ya know toed, that looks EXACTLY like my original week 5-something iMac screen... weird.

[toed]

Ya know toed, that looks EXACTLY like my original week 5-something iMac screen... weird.

and really don't know or don't care about this...

[scroto]

Too bad your new setup won't encode 2 hour .avi's in 10-15 minutes. Not putting down your mini, but that's what I bought the iMac 27" i7 for, speed. Encoding requires a lot of CPU power to encode in any decent speed and the mini just doesn't cut it.

Yes because everybody encodes tons of movies. :rolleyes:
The PC in my sig can encode the same AVI twice as fast as your imac so I guess your imac just doesn't cut it.

[HLdan]

Yes because everybody encodes tons of movies. :rolleyes:
The PC in my sig can encode the same AVI twice as fast as your imac so I guess your imac just doesn't cut it.

Well, I wasn't trying to be sarcastic and this isn't a pissing contest dude. I was merely pointing out that getting rid of the iMac in favor of a Mac mini and a flat screen isn't an option for many. Was I speaking for everybody? NO. Why don't you allow the person that I was actually talking to, to reply. I wasn't talking to you. :rolleyes: So, you're bragging about your powerful cheap PC? And you're here for what????? :rolleyes: I'm sure your powerful PC will eventually encode as fast as my iMac after you put forth the usual multiple hours getting it to work.

[tigereat]

just dropped my iMac 27 to Apple Service Provider to get the Panel replacement, will let you guys know how it works out.

Thanks

[archipellago]

Well, I wasn't trying to be sarcastic and this isn't a pissing contest dude. I was merely pointing out that getting rid of the iMac in favor of a Mac mini and a flat screen isn't an option for many. Was I speaking for everybody? NO. Why don't you allow the person that I was actually talking to, to reply. I wasn't talking to you. :rolleyes: So, you're bragging about your powerful cheap PC? And you're here for what????? :rolleyes: I'm sure your powerful PC will eventually encode as fast as my iMac after you put forth the usual multiple hours getting it to work.

you really need to stop peddling this rubbish...

stop drinking the kool aid, Apple's marketing has never been based in fact.

All computers 'just work' its the organic mush behind the keyboard that breaks them...

and that applies to any platform/os.

[bendrumin]

I brought mine in friday night for the yellow tint, got it back today, apple booted it up at the store and he went WHOA because it was even WORSE then it was when I brought it in. Doign another replacement now, and if this doesnt work, I need a new machine. I own a design firm and its just getting too annoying.:rolleyes:

[lindafus]

I brought mine in friday night for the yellow tint, got it back today, apple booted it up at the store and he went WHOA because it was even WORSE then it was when I brought it in. Doign another replacement now, and if this doesnt work, I need a new machine. I own a design firm and its just getting too annoying.:rolleyes:


Apple called and scheduled a LED panel replacement for my yellowed screen (which is not really that bad compared to others here) I opted when the tech called, not to replace at this time. I am waiting until I see people with bright beautiful display replacements (yellow free) report that here. I have 3 year apple care. I am not willing to go through the entire repair process over and over again. They do not have the fix to this issue if they are replacing with same yellowing displays. I will wait it out a bit :eek:


-Linda

[c6rvette]

Had mine replaced and it is now blueish on the left side and even the tech said it looks worse than the old one:( Waiting for Apple to call

[knewsom]

good god, this is shaping up to be awful - worse than the odds of a good replacement, even. Ugh, what a shame. SHAME ON YOU, APPLE.

[tigereat]

Just got my iMac back from replacing a new LCD panel.

Would like to post some pictures for you guys, but don't know how.


Will any of you tell me?

Thanks

[knewsom]

you'll have to upload it to another website and use the IMG tag. I use Picasa, but you can use anything you like. :)

[MMM.PWR]

you'll have to upload it to another website and use the IMG tag. I use Picasa, but you can use anything you like. :)

Or attach an image.

Like so:

[tigereat]

Or attach an image.

Like so:

My files are too big. (More than 1.14mb). Maybe I need to find another way.

Any recommendation?

[bendrumin]

I had 3 replacements come through my imac, apple finally decided to replace it, its a week 7 or this year, so hoping it was a good once, I have a giant yellow line on the bottom...Idk what to do. http://farm3.static.flickr.com/2723/4369657274_17a08279e7_o.jpg

[tigereat]

Here are the pictures of my replaced LCD Panel. What do you guys think? I took them with my point&shoot camera, So the quality is probably not good.

[tigereat]

I had 3 replacements come through my imac, apple finally decided to replace it, its a week 7 or this year, so hoping it was a good once, I have a giant yellow line on the bottom...Idk what to do.


You had your iMac replaced 3 times by Apple. And then, Apple finally decided to replace it?

Did you mean you had replaced you iMac with the new LCD panel 3 times before Apple replaced it with the brand new iMac?

I'm confused

[bendrumin]

Apple replaced my LCD three times, and then i called today because it now had a giant black bar on the bottom, he said that I can either have the LCD replacd again, or they will swap me out with a new machine. The image above is the new machine.... Oye.

[constm]

Here are the pictures of my replaced LCD Panel. What do you guys think?

tigereat, IMHO you have decent screen. I would keep it.

Enjoy,
K

[tigereat]

Apple replaced my LCD three times, and then i called today because it now had a giant black bar on the bottom, he said that I can either have the LCD replacd again, or they will swap me out with a new machine. The image above is the new machine.... Oye.


What do you mean by a giant black bar? Could you explain?

[ObliviousFool]

My 27inch i7 just came in yesterday (Feb 17th 2010) and bottom 20% has light yellowing. Very minor, but seriously unacceptable. How can people even consider for a second keeping one of these displays with even the tiniest bit of yellowing?

I'm going to enjoy the computer for a couple of weeks and give them one shot at getting me a perfect screen and if they fail I'm going to go on the refund/wait-4-refresh program.

[bendrumin]

What do you mean by a giant black bar? Could you explain?

It was somewhat visible. after the last screen replace, there was a very dark bar that was visible right above the dock. I didn't see it until the tech there asked if it was part of my wallpaper. I noticed the yellow at first then the the random bar.

[c6rvette]

Here are the pictures of my replaced LCD Panel. What do you guys think? I took them with my point&shoot camera, So the quality is probably not good.

Your pic in the bottom right is showing the blue/purple hue in the left side of the screen which even their tech saw after replacement. No one else see this??:confused:

[Stonefly]

Your pic in the bottom right is showing the blue/purple hue in the left side of the screen which even their tech saw after replacement. No one else see this??:confused:

I do but it could be the quality of the picture. Why don't he try the shift,command and 4 key and take a picture. It would be a lot clearer.

[knewsom]

I do but it could be the quality of the picture. Why don't he try the shift,command and 4 key and take a picture. It would be a lot clearer.

Must... resist... urge... to.... insult... badly...

*sigh* stupid forum rules. screen shots won't do the trick - it's a DISPLAY issue. The computer THINKS its displaying a perfect image, and that's what you'd get with a screenshot. You HAVE to use a camera.

[tigereat]

Your pic in the bottom right is showing the blue/purple hue in the left side of the screen which even their tech saw after replacement. No one else see this??:confused:


I noticed that too. Also, the bottom right side of the screen. So, I better ask them for another replacement. right? :(

[bendrumin]

I was just offered a refund so im returning it and waiting....

[tigereat]

I just noticed my iMac replaced with new panel screen got this too.

[tigereat]

Are those pictures above black light bleeding?

[mac88]

My 27" was still yellow so I returned it. I will be waiting this out to see how the repairs progress before I repurchase one.

[Skotarach]

I received my first 27" iMac i7 quad core in mid January 2010, after nearly a 3 week wait from placing the order.

On initial inspection the unit seemed fine, but once the lights were lowered in the room, the yellow tinging was evident in the bottom right corner of the screen.

Apple was quick to order my replacement, which after nearly a month, arrived with an even worse tinge. This time evident in the entire right side of the screen.

We resolved to have the second unit repaired at a local Apple Store, while I held on to the original to continue my work.

After waiting another 2 weeks for the replacement screen to arrive, the Apple Store was able to make the repair in 2 days.

Sadly, this display is the worst one I've seen yet. Sadder still is the fact that it is supposedly a second gen screen for the 27" iMac. Apparently Apple has not quite figured out what they're doing wrong.

I just ordered my second replacement screen, and fully expect to wait some weeks more for a resolution. Unfortunately, my confidence in the quality of this product is very shaken.

Apple has been very helpful, but I wonder how many thousands of dollars they are losing trying to get this right.

[JimKirk]

I have had many Imac returns and many others have complained as well yet none of these machines are showing up on the refurb store.

I think they are sending out these machines as new.

What other possible explanation?

Also by forcing people to go the repair route the genius can simply say it is fixed and at that point there is no where else to go.

I was told by executive relations that I had the best screen apple knew how to make. (They all had yellowing) and I was finally told to either live with it or refund it (No lie).

[nickdelvecchio]

they could be slowly repairing them... or waiting till they know for sure whats going on

[knewsom]

they could be slowly repairing them... or waiting till they know for sure whats going on

No. It's been MONTHS since this problem arose. They know what's causing it, I'm certain. They JUST DONT CARE.

[IndustrialSpace]

Apple will never fix this. If they haven't fixed it by now, they will never fix it.

You either learn to live with a defective yellow screen or buy something else.

Apple quality has gone way down but their prices are still quite high. Many would be better off buying a PC and purchasing a screen that actually works the way its supposed to.

[Sir Cecil]

I've done very nicely out of all these problems. My noisy i5 was exchanged for the i7 with 2T hard drive. They gave me free upgrade to 2-day shipping, plus $200 off (the cost of the HD upgrade). When I exchanged the very slightly yellow i7 for a perfect one, they gave me another $100 off for the inconvenience, plus free Applecare ($150?). And when I recently called to say I was worried that my screen might need changing in future because of reports of the yellow screen appearing after a period of time, they told me I could receive a screen exchange at any time during my Applecare coverage, and in the meantime sent me a $300 iPod Touch (32GB) for free (which I subsequently sold for $250).
With the $100+ professional user discount I got originally, and taking the value of all the subsequent discounts and freebies of $900+ in total, my perfect i7 has cost me little over half price.
Life is sweet.

[mannix87]

Apple will never fix this. If they haven't fixed it by now, they will never fix it.

You either learn to live with a defective yellow screen or buy something else.

Apple quality has gone way down but their prices are still quite high. Many would be better off buying a PC and purchasing a screen that actually works the way its supposed to.

reminds me of the palm rest cracking in the macbook.

[Kabir8]

What do you guys think about this screen? :confused:

[ByteHawk]

What do you guys think about this screen? :confused:

absolutely superb
hope I get one like yours

[chas0001]

I've done very nicely out of all these problems. My noisy i5 was exchanged for the i7 with 2T hard drive. They gave me free upgrade to 2-day shipping, plus $200 off (the cost of the HD upgrade). When I exchanged the very slightly yellow i7 for a perfect one, they gave me another $100 off for the inconvenience, plus free Applecare ($150?). And when I recently called to say I was worried that my screen might need changing in future because of reports of the yellow screen appearing after a period of time, they told me I could receive a screen exchange at any time during my Applecare coverage, and in the meantime sent me a $300 iPod Touch (32GB) for free (which I subsequently sold for $250).
With the $100+ professional user discount I got originally, and taking the value of all the subsequent discounts and freebies of $900+ in total, my perfect i7 has cost me little over half price.
Life is sweet.

Blimey you must be very lucky. I am about to return my third iMac (i7 2TB HDD) and have not received a thing from Apple, apart from all the aggravation and a proposed refund.

The first had dead pixels and marks on the underside of the screen, the second made a clicking noise as the CPU fan was hitting something as it spun and the third's screen made a loud humming noise even on a solid surface and the hard drive noise was unbearable. Apple UK must not be as generous. I am still waiting for them to collect the third one. Cannot wait to get this piece junk out of my house.

What is worse was this this was a christmas present.

[Mightyred]

Hi,

My 2nd Imac (but first LCD replacement) is jsut back out of the box and when cold it looked at first as if it was ok, but after 15 minutes its still yellow - though admittedly not quite as bad as the one that was replaced.

I'm going to give it a couple of days to see if it gets worse, if it stays as it is i will most probably live with it.

You guys that are getting on site repairs done, are you in the US as I don't seem to get offered that solution.

Regards,

Sara

[ascender]

Dropped my 27" off yesterday, screen was replaced this morning, unfortunately the yellowing is much worse now, covering a larger part of the bottom of the screen.

Excellent service by the repair agent though, just a shame the new screen hasn't done it.

[JimKirk]

According to this poll they are still yellow.

[boombashi]

absolutely
hope I get one like yours

That screen totally has the yellow problem. Believe me the issue is much more apparent in person, especially at angles on the partof the screen. This issue is just aweful for customers with attention to detail, and Apple can/will never fix it.

Apple is coming to replace my screen next week. They told me flat out that Apple Care only allows for 1 screen replacement, and there is a "small" chance that the issue will persist, but they will not replace the screen again. I'm fine if this fixes it or atleast makes it better, but I will not be fine if it goes the opposite direction and is a worse screen.

[IndustrialSpace]

That screen totally has the yellow problem. Believe me the issue is much more apparent in person, especially at angles on the partof the screen. This issue is just aweful for customers with attention to detail, and Apple can/will never fix it.

Apple is coming to replace my screen next week. They told me flat out that Apple Care only allows for 1 screen replacement, and there is a "small" chance that the issue will persist, but they will not replace the screen again. I'm fine if this fixes it or atleast makes it better, but I will not be fine if it goes the opposite direction and is a worse screen.


Apple has given consumers an ultimatum.

You either accept it as is with ONE screen replacement or return for a full refund.

They are not going to fix this. You either keep the yellow screen of death or get a refund. There are many sheep out there wiling to settle for a yellow screen that Apple doesnt need to compromise.

The new era of Apple products.

[MMM.PWR]

The Apple bashing is getting ridiculous in here.

Just stop, it's getting old.. :rolleyes:

It's not that Apple doesn't want to fix it, it's that they don't know how.

I've spoken to several reps and went through 5 iMacs before just giving up and getting a refund. If you're not happy, return it. If you can tolerate the difference (which is NOT that bad at all in most cases), keep it and be done with it.