Absolutely disgusted

[gimmeiphone]

Now waiting for my 3rd iMac to be delivered, first had yellow patch and weird backlight issue (faint dim lines), second ones yellowing is so bad it makes greys look almost brown, and it's gouging the hell out of my discs, and where the bottom of the glass meets the aluminium, the glass is sticking out like it wasn't inserted properly. Iv had 2 iPhones too as first had dead pixels and second (one I'm using now) has the glass sunken in on the right side, sharp enough to pull a bit of my nail off, I think apples quality control is non existent

[miles01110]

Sounds like you're unlucky bordering on absurdity.

[bigjnyc]

wow that's horrible. You might want to consider a different company for your technology hardware needs.

[gimmeiphone]

Sounds like you're unlucky bordering on absurdity.

I'm a student and when I pay over a grand for a computer I want one that's built to last and perform as advertised, I'm not anal at all, no iPhone cases or screen protectors here lol but ffs this is just plain ridiculous! Gona make a complaint if I can, it's just not on, worst time ever aswell have a mound of work that needs to be done before next week

[Sambo110]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

[eawmp1]

I feel for you, but your experience is quite extraordinary. Most Apple consumers have no problem with their products. Some have an occasional product that fails them. But you...you are like Apple kryptonite. Dude, you gotta get a Dell.

[gimmeiphone]

wow that's horrible. You might want to consider a different company for your technology hardware needs.

That's just it I need the software, never going back go windows lol bit I dont think it's right that if I want osx I just have go deal with it, I think it's ridiculous when the fanboys say crap like "u don't have to buy apple products" or mines perfect blah blah at the end of the day if I want to buy apple products I will, and the quality shoud be reflect the price

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Is this a joke? Of course it's apples fault, doesn't matter where they source the parts I bought it from apple, landing them
with the responsability to make sure it's right.

[student_trap]

unfortunately this is not particularly rare, in the last few years I have returned 5 consecutive macbooks, a unibody macbook, 2 mac pros, and an imac

oh, and I also had an ipod touch that had 9 stuck pixels which I returned for another.

Unfortunately, this seems to be the way with apple products now, which is a shame, because this was never the case before the intel switch

[gimmeiphone]

unfortunately this is not particularly rare, in the last few years I have returned 5 consecutive macbooks, a unibody macbook, 2 mac pros, and an imac

oh, and I also had an ipod touch that had 9 stuck pixels which I returned for another.

Unfortunately, this seems to be the way with apple products now, which is a shame, because this was never the case before the intel switch

Nice sig lol, it is a shame that apples main focus seems to be purely money now and not building quality products, this is my first mac and it will probably be my last, think il go the hackintosh route, should save a fair bit too

[jessica.]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Hell yeah it's their fault. They do not make the parts but they can control these QC issues. Long time Apple user but frankly **** went downhill when Intel came on board. Not that it is Intel's fault, simply saying that is when their market share increased and they were popping out computers like Octomom pops out babies ... with little regard for the side affects.

[czeluff]

Of course you're going to question the Apple quality when you enter a forum that's about fixing Mac hardware. Very few people come to a forum such as this and post, "my Mac is 100% perfect; just wanted to drop you guys a line."

It sucks that you've had some issues, but as an owner of 3 Macbook Pros, 1 Blackbook, and all 3 generations of iPhone, I believe that the price DOES match the quality. My rev A Macbook Air was pretty terrible, but I understand that sometimes, even Apple doesn't get things right the first time when they push something brand new. (Can't always appease those who claim "Apple's specs are always behind" and maintain high quality control at the same time).

Some of us get a good taste of Apple right out of the gate, like I did. If the Macbook Air were my first Apple unit, I might be upset too. But the vast majority of my Apple products (phones, desktops, ATV, laptops, software) have kept me coming back, and keep me humble when I try something like a rev A MBA.

[Surely]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Steve, I told you not to post here the day after your birthday. Why are you hung over? You know you're not supposed to drink.......

[Kissaragi]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Of course its apples fault, they are ultimately responsible for everything to do with an apple computer. May not be them directly thats causing the problem, but they are responsible

[shinynewthing]

It's Apple's responsibility to replace it, you just have to keep waiting for a good one. I've never had an issue, luckily. But you're not going to buy a PC are you, so deal :P

[gimmeiphone]

Of course you're going to question the Apple quality when you enter a forum that's about fixing Mac hardware. Very few people come to a forum such as this and post, "my Mac is 100% perfect; just wanted to drop you guys a line."

It sucks that you've had some issues, but as an owner of 3 Macbook Pros, 1 Blackbook, and all 3 generations of iPhone, I believe that the price DOES match the quality. My rev A Macbook Air was pretty terrible, but I understand that sometimes, even Apple doesn't get things right the first time when they push something brand new. (Can't always appease those who claim "Apple's specs are always behind" and maintain high quality control at the same time).

Some of us get a good taste of Apple right out of the gate, like I did. If the Macbook Air were my first Apple unit, I might be upset too. But the vast majority of my Apple products (phones, desktops, ATV, laptops, software) have kept me coming back, and keep me humble when I try something like a rev A MBA.

if the quality matches the price, there wouldn't be so many bad posts would there :p and you may have a grand to drop on a bad computer but Im a student and I can't lol

[duky]

if the quality matches the price, there wouldn't be so many bad posts would there :p and you may have a grand to drop on a bad computer but Im a student and I can't lol

There are and always will be many bad apples out there and perhaps this has been on the rise (this is expected given that the customer base has grown, but I guess we would need a well-designed study that yields empirical evidence for this before stating this as fact). However, in the larger scheme of things, I've been in the PC manufacturer world and in the Mac world and in the build-your-own-PC world and I have by far had the best experience buying my hardware from Apple. Even when things go wrong (Murphy's law) I have a much more pleasant experience visiting the Genius Bar than calling up the PC manufacturers I've dealt with or worse yet, building your own PC and having no customer service or calling the part manufacturers for support. As frustrating as your experience has been I don't think everyone has had such experiences and to say Apple's quality control is "nonexistent" seems at best to be a response of anger rather than rational thought. I do sympathize and hope you get a better machine in the end.

[Jphillippe]

It's a sad reality but its to be expected. Once something goes too popular it becomes quantity over quality. Not just with Apples but some restaurants for example are really good, until they become chains or expand, then you notice lack in taste, the service becomes slower, more rushed. It's all about the money...look at that whole iPad bull. so much hype and all professionals like me waiting for an updated Macbook Pro aren't getting *****

[MacHamster68]

my eMac shipped in 2006 and is still in perfect condition , my 2 iMac g3 are also in good nick and that after nearly 10 years of use , and surprise even my powermac 5500 /275 from 1997 is in near perfect condition (only a slight scratch at the back about a inch long ),
so i want to say that proves that apple has build some well made products without parts sticking out or falling apart, at least before mid 2006 and before they started to focused more on consumer products or should i better say gadgets ?
i mean ok there might be the ones who post here the bad issues , but not all with issues post on forums , so there are a lot more unsatisfied apple customers , and honestly , as i see now some already typing "ah you never bought a brandnew apple product " and i have to answer that straight away : with all the issues over the past years i am glad i did not, because if i buy used i can pick the good ones and i could not find a intel mac with a realistic pricetag ,intel macs are not gold dust just ordinary pc with a apple logo , thats why i will keep apples as collector items and use them and if i buy new i will buy a pc again and install linux , as i dont need the hassle of windows

[Btom]

I'm a student and when I pay over a grand for a computer I want one that's built to last and perform as advertised, I'm not anal at all, no iPhone cases or screen protectors here lol but ffs this is just plain ridiculous! Gona make a complaint if I can, it's just not on, worst time ever aswell have a mound of work that needs to be done before next week

Why you are afraid to be "anal"? Just replace the damn thing as many times as it takes (and yes, tell us all about it)!
At least you are not a "newbie", so macfans will have harder time to place a label on your back (not that you should care)...

Tom B.

[Norskman]

My next purchase is going to be the new 27" iMac but I'm in a holding pattern, watching and waiting while these issues get fixed.

There seem to be an awful lot of issues and returns on these models, which doesn't seem very Apple-ish to me.

To the people claiming you can't blame Apple for this; are you serious? Of course the out-source their production to places like China, but in the end the only company responsible towards you as the end user is Apple. It's their product, their logo on it and their name. Nobody but Apple is responsible.

You only paid Apple so in the end that's where the blame lies. They'll have to get these quality control issues under control before the people get more upset. It doesn't take too many big problems with a product like the iMac before people like me decide it's probably smarter to avoid.

If reports are not coming in over the next few months that things have been fixed I'll be getting a Mac Pro. Seems to be the only alternative, but a little more expensive than I wanted to go.

[IndustrialSpace]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Of course its Apple's fault.

You seem woefully uneducated as to how buisness works. I've noticed a lot of young kids on this site, so it's understandable you're most likely in your early teens and wouldn't know any better.

Take the Toyota recall for example. Toyota didn't make the accelerator which is problematic, but they are the ones ultimately responsible for it. Not their supplier.

[gimmeiphone]

Why you are afraid to be "anal"? Just replace the damn thing as many times as it takes (and yes, tell us all about it)!
At least you are not a "newbie", so macfans will have harder time to place a label on your back (not that you should care)...

Tom B.

I just want a computer that isnt going to crap out on me in 2 years time, and i have it on good authority that past macs were built to last, before the isheep all piled on and apple became all about the mula. Lets hope apple wakes up and knocks these QC issues on the head, would save them a boat load of money on returns/replacements if they just poured some of that money into QC

[bkspero]

I just want a computer that isnt going to crap out on me in 2 years time, and i have it on good authority that past macs were built to last, before the isheep all piled on and apple became all about the mula. Lets hope apple wakes up and knocks these QC issues on the head, would save them a boat load of money on returns/replacements if they just poured some of that money into QC

First, Apple and every other company is all about the money. That is why they exist. IMO the issues with Apple's computer quality became more pronounced when they changed from a computer company to a consumer electronics company a few years after the iPod took off. With growth like that usually comes problems (ask Toyota).

You won't find quality any better on the PC side. It's just that it doesn't hurt so much because you didn't pay the big Apple premium and you can get inexpensive replacement parts.

That said, Apple's customer service is still usually pretty good (maybe better than their quality :)). So, providing that it isn't too onerous for you to get to a place where the flawed items can be replaced by Apple, you should eventually get a satisfactory one. If you can collect the replacements for your computer and phone in person (such as at an Apple store), then ask to open the box and turn on the computer to verify that it is, at least, superficially ok.

Then get Applecare. When I buy an Apple computer or iPod touch (no iPhone as long as it is ATT-only in the US), I treat Applecare as part of the sales price. Getting a Mac repaired out of warranty can be (usually is) very expensive. Where I can buy a new motherboard for a PC desktop for $75, it can cost 10 times that for a Mac.

If you have Applecare, my experience is that Apple Customer Service has been very helpful, and when I have had problems under Applecare, they have been addressed quickly, fairly, and at no additional cost.

Good luck whatever you decide (and you have my sympathy for the problems).

[MacHamster68]

when you mention apple care, it would be a good idea to change the whole thing to a extended warranty for free , bechause by now nobody has any prove if this yellowing or any of the other issues will come sooner or later even on the good ones

[bkspero]

when you mention apple care, it would be a good idea to change the whole thing to a extended warranty for free , bechause by now nobody has any prove if this yellowing or any of the other issues will come sooner or later even on the good ones

I agree that it would be very nice for the customers if Apple just extended the warranty for the iMacs to 3 years. And maybe they will. But you can't plan on that. Applecare is a certain solution.

Plus, if Apple is going to extend the iMac warranties, I suspect that it would only be on the display and not anything else. Applecare will provide comprehensive coverage (at a cost).

[spork183]

Now waiting for my 3rd iMac to be delivered, first had yellow patch and weird backlight issue (faint dim lines), second ones yellowing is so bad it makes greys look almost brown, and it's gouging the hell out of my discs, and where the bottom of the glass meets the aluminium, the glass is sticking out like it wasn't inserted properly. Iv had 2 iPhones too as first had dead pixels and second (one I'm using now) has the glass sunken in on the right side, sharp enough to pull a bit of my nail off, I think apples quality control is non existent

geez dude, you didn't even mention your toyota with the stuck accelerator or the small plane that hit your house last week. Good luck on the new job in the fireworks factory.

[Bryan Bowler]

Back to the topic at hand, I've bought two iMacs, a MacBook, and an iPhone, and have never had a problem with any of them. All were perfect out of the box and work like a champ. OP, I'm sorry to hear that you're having problems with your iMac. If I were you, I'd send it back and ask for another one.

Bryan

[CiscoGuru&aMac]

People are SOOOOOOOOOOOOO anal over this issue. I realize that in some cases the issue is unacceptable, but for the vast majority; it seems to be a case of being overly anal. It's a give and take with Mac products I guess. They are the most beautiful computers made, so the caveat is they make us all super anal retentive zombies. For those of you contemplating this, ENJOY YOUR IMAC'S. Even a swap won't guarantee you won't just get another so called "Defective" screen.

Just my 2 cents.

My heart truly goes out to anyone put out over it, I just think we should be enjoying our 27" iMac's in cases where the issue is very very slight.

Cheers.

[TennisandMusic]

People are SOOOOOOOOOOOOO anal over this issue. I realize that in some cases the issue is unacceptable, but for the vast majority; it seems to be a case of being overly anal. It's a give and take with Mac products I guess. They are the most beautiful computers made, so the caveat is they make us all super anal retentive zombies. For those of you contemplating this, ENJOY YOUR IMAC'S. Even a swap won't guarantee you won't just get another so called "Defective" screen.

Just my 2 cents.

My heart truly goes out to anyone put out over it, I just think we should be enjoying our 27" iMac's in cases where the issue is very very slight.

Cheers.

I guess the problem is that the iMac 27" is pretty much the only computer that even has this problem. Why put up with "very slight" problems for 2 grand when you practically get "perfection" for much less from other manufacturers?

It just doesn't make any sense.

[CiscoGuru&aMac]

I guess the problem is that the iMac 27" is pretty much the only computer that even has this problem. Why put up with "very slight" problems for 2 grand when you practically get "perfection" for much less from other manufacturers?

It just doesn't make any sense.

I think that if those "Other" manufactures had a similar loyalty and following, you would find the very same issues. A) There are only about (3) major LCD makers ALL of the manufactures use. B) Other manufactures aren't Apple and sort of expect you to think it's OK to accept a defect (Remember the old, 4-6 stuck pixels is within the threshold of normal crap?). C) You get FAR less than near perfection with other manufactures.

I'll take my Mac and be able to actually resell it in 2-3 years. How many other manufactures do you know of where the technology actually becomes a collector's item?

Many Macs have this issue, including iPhones, iTouches, and Macbook Pros. As I said, I feel bad for the folks affected by the issue, but for some of us, I don't think a real issue exists other than what's in our mind's.

Good luck to you.

[unixfool]

Hrmm...

I jumped on the bandwagon awhile ago, perhaps back in 2006. I've everything in my sig below...wife also has a Macbook and a 8gb Touch. My daughters both have iPods (no issues ever). I just bought a 27" iMac...no issues so far. Between us both, we've not had all that many issues:

1. She spilled root beer on her Macbook. That was her fault.
2. The case on her Macbook is beginning to crack on the front edge of the 'palm rest'. She won't take it in to get fixed (even though the unit is out of warranty and they'll still cover). As long as it isn't dead or affecting her work, she doesn't care.
3. I had air bubbles in the glass of my iPhone. Apple replaced the glass (not the phone...I didn't care, as long as I had a functional phone).
4. Hard disk died in my Macbook. Apple replaced it.
5. Power cord short-circuited and burned a hole in itself. Apple replaced it.
6. My Macbook was cracking in the same place as my wife's Macbook. Apple replaced it.

About the only time I actually complained was when I had to call the Apple Store to see if it was ready...it was but they told me it wasn't. Worked that out with the store manager. One other time, I had an appointment and it still took me like almost an hour to be seen. Spoke with the manager then too...worked that out.

I'm not seeing half the issues that most people are seeing when people typically complain about Apple quality. The only time I actually was concerned was when I had to give my Macbook to them when the hard disk died...lost it for about a week. Everything else has been pretty good on the whole. I may even have yellowing on my iMac's screen...if I do, I haven't looked hard enough, and I'm just glancing at it and its fine enough. If and when I have a yellowing issue, I'll be sure to take it in to the same store I've been using for years and they'll eventually resolve it.

I'm not worried.

I'm not telling you to "don't worry, be happy." I'm just trying to understand why people are having virtual heart attacks over things that eventually get fixed. If I die tomorrow, I can't take my Apple **** with me, so I don't worry. Maybe its a inner maturity thing? Dunno. But I'm doing fine regardless.

[CiscoGuru&aMac]

Hrmm...

I jumped on the bandwagon awhile ago, perhaps back in 2006. I've everything in my sig below...wife also has a Macbook and a 8gb Touch. My daughters both have iPods (no issues ever). I just bought a 27" iMac...no issues so far. Between us both, we've not had all that many issues:

1. She spilled root beer on her Macbook. That was her fault.
2. The case on her Macbook is beginning to crack on the front edge of the 'palm rest'. She won't take it in to get fixed (even though the unit is out of warranty and they'll still cover). As long as it isn't dead or affecting her work, she doesn't care.
3. I had air bubbles in the glass of my iPhone. Apple replaced the glass (not the phone...I didn't care, as long as I had a functional phone).
4. Hard disk died in my Macbook. Apple replaced it.
5. Power cord short-circuited and burned a hole in itself. Apple replaced it.
6. My Macbook was cracking in the same place as my wife's Macbook. Apple replaced it.

About the only time I actually complained was when I had to call the Apple Store to see if it was ready...it was but they told me it wasn't. Worked that out with the store manager. One other time, I had an appointment and it still took me like almost an hour to be seen. Spoke with the manager then too...worked that out.

I'm not seeing half the issues that most people are seeing when people typically complain about Apple quality. The only time I actually was concerned was when I had to give my Macbook to them when the hard disk died...lost it for about a week. Everything else has been pretty good on the whole. I may even have yellowing on my iMac's screen...if I do, I haven't looked hard enough, and I'm just glancing at it and its fine enough. If and when I have a yellowing issue, I'll be sure to take it in to the same store I've been using for years and they'll eventually resolve it.

I'm not worried.

I'm not telling you to "don't worry, be happy." I'm just trying to understand why people are having virtual heart attacks over things that eventually get fixed. If I die tomorrow, I can't take my Apple **** with me, so I don't worry. Maybe its a inner maturity thing? Dunno. But I'm doing fine regardless.

Exactly.

[gimmeiphone]

It's nothing to do with "inner immaturity" just the fact that I have a **** load of uni work to hand in by next week, I don't have time to keep replacing my iMac, and to say that it's not a problem because they'll keep replacing it, it is a problem because it shouldn't have to be replaced, it's not being anal to want a good machine, I paid th apple premium I want the effing quality that I paid the premium for! id be the first to admit itif i was being anal but honest my crap old acer laptop screen didnt have a nasty coffe stain looking thing on it lol

[Bryan Bowler]

It's nothing to do with "inner immaturity" just the fact that I have a **** load of uni work to hand in by next week, I don't have time to keep replacing my iMac, and to say that it's not a problem because they'll keep replacing it, it is a problem because it shouldn't have to be replaced, it's not being anal to want a good machine, I paid th apple premium I want the effing quality that I paid the premium for! id be the first to admit itif i was being anal but honest my crap old acer laptop screen didnt have a nasty coffe stain looking thing on it lol

Then no sweat. Finish up your uni work and return the Mac later. Any perceived screen issues will not effect your work, nor will the little bit of unevenness of the glass at the bottom of your iMac. It will all be ok. Let Apple know (so they'll document it) and then press on and get through this busy period that you're experiencing. Once your'e through it, then get it fixed to your satisfaction.

Bryan

[Bryan Bowler]

Many Macs have this issue, including iPhones, iTouches, and Macbook Pros. As I said, I feel bad for the folks affected by the issue, but for some of us, I don't think a real issue exists other than what's in our mind's.

Good luck to you.

This is very well said. Yes, there are some unacceptable screen issues out there, but the vast majority are so minor it's ridiculous. I've seen dozens of pictures where any discoloration of the screen can hardly be seen, if at all. It's almost as if people are seeing what they want to believe. Heck, I bet you can take any computer screen in the world, tell yourself there's a color deformity...stare at it for a few minutes...and then you'll start to see it (or at least perceive that you see it).

Don't get me wrong, there are definitely some bad ones out there that definitely need to be replaced. But for the vast majority of folks, there is no problem.

(this post is not directed at the OP...just the screen issue in general)

Bryan

[StarTzar]

It's nothing to do with "inner immaturity" just the fact that I have a **** load of uni work to hand in by next week, I don't have time to keep replacing my iMac, and to say that it's not a problem because they'll keep replacing it, it is a problem because it shouldn't have to be replaced, it's not being anal to want a good machine, I paid th apple premium I want the effing quality that I paid the premium for! id be the first to admit itif i was being anal but honest my crap old acer laptop screen didnt have a nasty coffe stain looking thing on it lol

Exactly.....
I too, care about what I purchase... and more-so when I pay premium...

Some people are lucky to have everything handed to them on a silver platter. I have no such luck. So for me, it's all about how hard I work for my money.

But then again, if I had money to burn, I would probably not care if what I purchased (at a premium), did or did not work properly.

Come to think of it, if I had money to burn and did not care if what I had purchased (at a premium), did or did not work properly, I surely would not be visiting this forum.

[Cave Man]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Is it really Toyota's fault though? They don't make most of the parts in the Toyotas, certainly not the throttle assembly. But I guess you could blame them for letting all the Toyotas through.

Is it really NASA's fault though? They don't make most of the parts in the space shuttle, certainly not the heat tiles. But I guess you could blame them for letting all the space shuttles through.

We could go on and on.

[AdamA9]

Of course its Apple's fault.

You seem woefully uneducated as to how buisness works. I've noticed a lot of young kids on this site, so it's understandable you're most likely in your early teens and wouldn't know any better.

Take the Toyota recall for example. Toyota didn't make the accelerator which is problematic, but they are the ones ultimately responsible for it. Not their supplier.

They're responsible [Toyota] because the mechanism that controls the accelerator was manufactured to Toyota's design specifications, and accepted by Toyota as complete. If it wasn't then it's still their fault for accepting faulty design in the first plance. Apples QC accepts the panels, when they're faulty. They're to blame.

People are SOOOOOOOOOOOOO anal over this issue. I realize that in some cases the issue is unacceptable, but for the vast majority; it seems to be a case of being overly anal. It's a give and take with Mac products I guess. They are the most beautiful computers made, so the caveat is they make us all super anal retentive zombies. For those of you contemplating this, ENJOY YOUR IMAC'S. Even a swap won't guarantee you won't just get another so called "Defective" screen.

Just my 2 cents.

My heart truly goes out to anyone put out over it, I just think we should be enjoying our 27" iMac's in cases where the issue is very very slight.

Cheers.


Switching from a working PC to a Yellow iMac and paying a nice £1,500 to do so entitles me to be anal. If you were in the market for a second hand iMac would you a) buy a yellow one, or b) go to the next guy who is selling one that isn't yellow?

Part of the reason I went to Mac (asides from the perceived quality) was due to the resell value I would get. Therefore I expect a perfect Mac I can sell on when I'm done. I don't think that's too much to ask for now? Especially when this is marketed as the 'perfect' screen.

[Btom]

It is funny, that up to now nobody (I think) mentioned, that Apple should actually specify allowed screen color (non)uniformity and try to adhere to this standard. Those things can be actually measured and would improve quality perception and weed out false claims.

I suspect they don't do it, since this lets them sell substandard screen panels to unsuspecting customers (as some said, bottom line is everything).

Lets just hope, that the next batch of screen panels from LG is of better quality.

Tom B.

[FearlessFreep]

Goodness, the amount of whining in these forums is deafening at times. One wonders how many perceived problems are merely the result of reading drivel like this?

I agree, the OP should find another vendor as Apple clearly isn't up to his standards. He's merely enabling Apple's perceived sub par quality as he continues to purchase their hardware despite past experience.

[MacHamster68]

I agree that it would be very nice for the customers if Apple just extended the warranty for the iMacs to 3 years. And maybe they will. But you can't plan on that. Applecare is a certain solution.

Plus, if Apple is going to extend the iMac warranties, I suspect that it would only be on the display and not anything else. Applecare will provide comprehensive coverage (at a cost).

i know :( like the others too like dell.....
in the car industry you get warranties up to 7 years and on certain parts up to 10 years
i know we live in a throw away culture nowadays
but just think of it even with apple care after the 3 years are over and you get a screen failing the iMac is only good for the next landfill side
and i simply dont trust these tft/lcd screens to last longer than that
their expected lifetime is around 7 years

so warranty to 3 years and then apple care 5 years ,makes 8 years ... if apple has trust in their products .....

[Btom]

Goodness, the amount of whining in these forums is deafening at times. One wonders how many perceived problems are merely the result of reading drivel like this?

I agree, the OP should find another vendor as Apple clearly isn't up to his standards. He's merely enabling Apple's perceived sub par quality as he continues to purchase their hardware despite past experience.

And the problem is?...

Tom B.

[duky]

id be the first to admit itif i was being anal but honest my crap old acer laptop screen didnt have a nasty coffe stain looking thing on it lol

I think the fact that you have to do a test to realize this issue implies that you're being a bit anal. Not a bad thing but just saying, you are being anal. When I returned my MacBook and got a new one because the battery compartment wasn't flush with the rest of the unit underneath, I was being anal. Good luck getting your product fixed. If it still gives you problems you may want to just give up on the iMac and buy a desktop with external display that you like.

[archipellago]

Hrmm...

I jumped on the bandwagon awhile ago, perhaps back in 2006. I've everything in my sig below...wife also has a Macbook and a 8gb Touch. My daughters both have iPods (no issues ever). I just bought a 27" iMac...no issues so far. Between us both, we've not had all that many issues:

1. She spilled root beer on her Macbook. That was her fault.
2. The case on her Macbook is beginning to crack on the front edge of the 'palm rest'. She won't take it in to get fixed (even though the unit is out of warranty and they'll still cover). As long as it isn't dead or affecting her work, she doesn't care.
3. I had air bubbles in the glass of my iPhone. Apple replaced the glass (not the phone...I didn't care, as long as I had a functional phone).
4. Hard disk died in my Macbook. Apple replaced it.
5. Power cord short-circuited and burned a hole in itself. Apple replaced it.
6. My Macbook was cracking in the same place as my wife's Macbook. Apple replaced it.

About the only time I actually complained was when I had to call the Apple Store to see if it was ready...it was but they told me it wasn't. Worked that out with the store manager. One other time, I had an appointment and it still took me like almost an hour to be seen. Spoke with the manager then too...worked that out.

I'm not seeing half the issues that most people are seeing when people typically complain about Apple quality. The only time I actually was concerned was when I had to give my Macbook to them when the hard disk died...lost it for about a week. Everything else has been pretty good on the whole. I may even have yellowing on my iMac's screen...if I do, I haven't looked hard enough, and I'm just glancing at it and its fine enough. If and when I have a yellowing issue, I'll be sure to take it in to the same store I've been using for years and they'll eventually resolve it.

I'm not worried.

I'm not telling you to "don't worry, be happy." I'm just trying to understand why people are having virtual heart attacks over things that eventually get fixed. If I die tomorrow, I can't take my Apple **** with me, so I don't worry. Maybe its a inner maturity thing? Dunno. But I'm doing fine regardless.

lol, I love irony especially when it is so ill-judged as this.

6 separate major issues but YOU have no issue with the build quality?

I would respectfully suggest that most people have different standards to you.

[unixfool]

Exactly.....
I too, care about what I purchase... and more-so when I pay premium...

Some people are lucky to have everything handed to them on a silver platter. I have no such luck. So for me, it's all about how hard I work for my money.

But then again, if I had money to burn, I would probably not care if what I purchased (at a premium), did or did not work properly.

Come to think of it, if I had money to burn and did not care if what I had purchased (at a premium), did or did not work properly, I surely would not be visiting this forum.

Let's get this straight right off the bat: I didn't "have everything handed to" me and there is no silver platter. I bust my butt bigtime for the things I want and a LOT of that is fighting with the wife for what I want ("you don't need that, honey"). What makes you think I don't work hard for what I have? Because I have Apple products? And? I do with my money as I please...I earned it.

Do you mean to tell me that every one on these forums who have the yellowing issues actually have issues where they can't work on the machine? Every purchaser with issues is a graphic artist or needs this fixed immediately? Are you saying that this site is representative of the whole Mac user world? Are you saying that because you're the customer, you're entitled to open up 8 boxes of iMacs until the color is to your liking, when perception plays a big part in this? Maybe the answer is yes, but you are NOT telling me that I have stuff handed to me on a silver platter...no way in hell.

This site doesn't represent the whole of the Mac world. If there were even hundreds of users here with issues, it still wouldn't matter. And, just because YOU have an issue with your Mac hardware doesn't mean everyone is experiencing the same thing.

You guys need your eyes fixed, because you're probably seeing yellow where there is little to no yellow. Seriously. A ding or dent or crack can be perceived...its either there or it isn't. How do you define this yellowing? "It might be there?" I can't see jack in almost all the images I've seen on these forums.

And yes, a lot of this is probably a maturity issue. I can't see returning a system because of something I might be seeing, studying it to determine if its there or not. I also won't be returning items multiple times...twice max for me, then I move to another manufacturer. Every time you open a box, sniffle and complain that you're seeing yellow then send it back, another consumer is taking a frickin' hit in the pocket, for something that may not even exist. There may be several cases of legit issues, but I think this issue is now bordering on sensationalism.

I understand if you don't agree, but don't get all huffy and tell me that I throw around money or have things handed to me when you don't even know me. And, if you're using forums on the 'net, you probably should expect such criticism in the first place.

[unixfool]

lol, I love irony especially when it is so ill-judged as this.

6 separate major issues but YOU have no issue with the build quality?

I would respectfully suggest that most people have different standards to you.

I'd like to you to define what you consider to be major. The only time I lost anything (data or time) was when the drive crashed. Beyond that, none were major and all were fixed. A crack in a case is NOT major. I did not lose any data, it did not injure me, and it did not affect my user experience to the point that I couldn't use any of those items. The shorted out cord did not injure me and I didn't lose any data. It didn't affect my work because I had a spare. The rest is so trivial that it isn't even worth discussing.

If you think I'm going to run and scream to the Genius about cosmetic issues, you thought wrong. And, I certainly didn't keep returning items because of some pipe dream that I'd find a perfect item.

I respectfully state that you should think before you post next time.

[archipellago]

I'd like to you to define what you consider to be major. The only time I lost anything (data or time) was when the drive crashed. Beyond that, none were major and all were fixed. A crack in a case is NOT major. I did not lose any data, it did not injure me, and it did not affect my user experience to the point that I couldn't use any of those items. The shorted out cord did not injure me and I didn't lose any data. It didn't affect my work because I had a spare. The rest is so trivial that it isn't even worth discussing.

If you think I'm going to run and scream to the Genius about cosmetic issues, you thought wrong. And, I certainly didn't keep returning items because of some pipe dream that I'd find a perfect item.

I respectfully state that you should think before you post next time.

I count 'major' as being physical failures... so its 5 then, as I mis -read the root beer bit, sorry.

Apple sell a mythical image, that goes with the price, of

Premium
Quality
Best design
Just works
best user experience

etc..

truth is they use cheap plastic, same as everybody else. No wait my cheap Dell's have never broken on the palm rest.

All the problems for you were at best inconvenient and took your time to get them fixed.

I have no issues with anyone loving their machine mac or Pc. But no company tells such blatant lies or deliberately smears the competition as much as Apple do.

Its dirty, cheap and underhand.

[unixfool]

I count 'major' as being physical failures... so its 5 then, as I mis -read the root beer bit, sorry.

I would never count cosmetic issues as 'major'. I'm an IT consultant. The word 'major' usually means one step from catastrophic. I only see one as being close to major...the hard disk failure, and I coulda fixed that on my own (and gotten more capacity/speed), but I wanted to put them to work via Applecare.


Apple sell a mythical image, that goes with the price, of

Premium
Quality
Best design
Just works
best user experience

etc..


I don't care, with the acception of "just works". I use Macs because they just work, for the most part.


truth is they use cheap plastic, same as everybody else. No wait my cheap Dell's have never broken on the palm rest.


My dells haven't broken on the palm rest but they've certainly had major issues that prevented my using them.

All the problems for you were at best inconvenient and took your time to get them fixed.

Yep.


I have no issues with anyone loving their machine mac or Pc. But no company tells such blatant lies or deliberately smears the competition as much as Apple do.


I don't love my Macs or any other PC. There are few things I love to the point of evangelizing about. They are tools, just as hammers are. I could care less about Apple's 'lies' or 'smears', because I've not perceived them yet. When I do, I'm gone, but that has nothing to do with love...its about deceit. You can deceive someone you don't know and they'd be pissed.

Macs and other Apple products are intuitive, well-thought-out, and work well together, moreso than other brands I've tried. I don't consider my purchases and usage of their products love, though. 'Like', maybe.

[snouter]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Toyota didn't make the gas pedal either.

The "brand" is responsible for what goes inside.

[StarTzar]

Let's get this straight right off the bat: I didn't "have everything handed to" me and there is no silver platter. I bust my butt bigtime for the things I want and a LOT of that is fighting with the wife for what I want ("you don't need that, honey"). What makes you think I don't work hard for what I have? Because I have Apple products? And? I do with my money as I please...I earned it.

Do you mean to tell me that every one on these forums who have the yellowing issues actually have issues where they can't work on the machine? Every purchaser with issues is a graphic artist or needs this fixed immediately? Are you saying that this site is representative of the whole Mac user world? Are you saying that because you're the customer, you're entitled to open up 8 boxes of iMacs until the color is to your liking, when perception plays a big part in this? Maybe the answer is yes, but you are NOT telling me that I have stuff handed to me on a silver platter...no way in hell.

This site doesn't represent the whole of the Mac world. If there were even hundreds of users here with issues, it still wouldn't matter. And, just because YOU have an issue with your Mac hardware doesn't mean everyone is experiencing the same thing.

You guys need your eyes fixed, because you're probably seeing yellow where there is little to no yellow. Seriously. A ding or dent or crack can't be perceived...its either there or it isn't. How do you define this yellowing? "It might be there?" I can't see jack in almost all the images I've seen on these forums.

And yes, a lot of this is probably a maturity issue. I can't see returning a system because of something I might be seeing, studying it to determine if its there or not. I also won't be returning items multiple times...twice max for me, then I move to another manufacturer. Every time you open a box, sniffle and complain that you're seeing yellow then send it back, another consumer is taking a frickin' hit in the pocket, for something that may not even exist. There may be several cases of legit issues, but I think this issue is now bordering on sensationalism.

I understand if you don't agree, but don't get all huffy and tell me that I throw around money or have things handed to me when you don't even know me. And, if you're using forums on the 'net, you probably should expect such criticism in the first place.

"Huffy" LOL I like that.

All kidding aside.... sorry you took that so personal...

Funny you should tell me to expect such criticism...
I think you should do the same.....

[MacHamster68]

we live in other times gadgets dont last long and nobody cares if they break
and yes i consider the new mac generation apart from the macpros simply as gadgets ,and as gadgets look good , they sell good and create quick profits
and as many have pointed out on this forum the imac 27 i7 is not expensive ,even if it looks like it if you se the prictag ,but if you compare it with others like dell's top all in one pc its realy a bargain
so now as we know the imac 27 are to be found in the bargain basement ,so who is expecting high quality from a cheap product

apple imac 27 i7 £1797
dell XPS One 2412 core 2 quad £1799

[unixfool]

"Huffy" LOL I like that.

All kidding aside.... sorry you took that so personal...

Funny you should tell me to expect such criticism...
I think you should do the same.....

I don't take ANY criticism from people I don't know who make such personal comments. It would've been a different story if you'd been discussing something that was actually on-topic.

[StarTzar]

I don't take ANY criticism from people I don't know who make such personal comments. It would've been a different story if you'd been discussing something that was actually on-topic.

Had it been meant to be personal, my original post would have been addressed to you directly... but it was not.... I was answering a post made by (gimmeiphone)... so go have your dinner.

[unixfool]

Had it been meant to be personal, my original post would have been addressed to you directly... but it was not.... I was answering a post made by (gimmeiphone)... so go have your dinner.

gimmeiphone was referring to me, you made comments about that. It doesn't matter if you were direct or indirect, the comments were uncalled for. Not all Mac users are rich or have things provided to them. I grew up next to poor but I'm doing well enough now to not like such comments. Those comments have no place here...at all...no matter how you continue to justify them...so YOU go to dinner. I'm staying put.

[dh2005]

Jesus, folks. Let's not kill each other over this...


... I'm very new to the Mac realm; I bought my first, a mid-range Mini, three weeks ago. And here's my overall perception; it's a genuine triumph of style over substance.

This phrase is commonly used as an insult, but that's not how I mean it at all. I mean it in the sense that I know I could've bought more for the money, but I'm comfortable with the fact that I didn't. And I think it's this that Apple are so good at; convincing people to part with more money than they need to, without leaving them feeling ripped-off. That's quite an achievement, I think. Particularly in current economic conditions.


Of course, my effusive praise would be dampened considerably if my Mini didn't actually work. And it's here that I turn to the OP; it absolutely blows that you've had such a crap time. I feel for you. I'm a student myself, and academic deadlines are depressing enough without the need for complications. I hope you get this resolved and stay with Team Mac.


But there's another point I wanted to make, if I may. I forget who posted the price comparison of the 27" iMac and the Dell competitor... it's to you that I'm proposing this... should we necessarily be happy to see Apple competing on price? After all, it's not something that they're known for, nor do they appear to be very good at it.

Maybe this is the exact problem with that model - maybe Apple, in an attempt to take more market share, have made deliberate design/manufacture compromises that are coming home to roost...?

Maybe Apple should stick to what they're best at; convincing people to part with more money than they need to, without leaving them feeling ripped-off. Because, at the moment, I'm seeing a lot of people who do feel ripped-off, notwithstanding that this is one of the most competitively priced computers that Apple has ever produced.

[Bryan Bowler]

I have no issues with anyone loving their machine mac or Pc. But no company tells such blatant lies or deliberately smears the competition as much as Apple do.

Its dirty, cheap and underhand.

You are hopelessly lost. Seriously, why do you hang out here? If you hate Apple so much, why not move on?

Your attitude and presence here is pathetic.

Bryan

[archipellago]

You are hopelessly lost. Seriously, why do you hang out here? If you hate Apple so much, why not move on?

Your attitude and presence here is pathetic.

Bryan

and you responding is different how...?

[DVD Plaza]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.Dumbest thing I have read on the Internet, EVER!

[bobob]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.
Dumbest thing I have read on the Internet, EVER!

Boy that brings back memories!

I remember my first day on the Internet way back when...

[drummerlondonw3]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

No I think you are right. OFCOURSE its not apple's fault because they sold him an apple imac....oh wait IT IS apple's fault.

Were all on this forum as apple fans and users that doesn't mean that when someone has very bad luck and major inconvenience that we cant see that for what it is.

Apple makes great computers. Apple makes mistakes. The 2 can co-exist

[MacHamster68]

Jesus, folks. Let's not kill each other over this...


... I'm very new to the Mac realm; I bought my first, a mid-range Mini, three weeks ago. And here's my overall perception; it's a genuine triumph of style over substance.

This phrase is commonly used as an insult, but that's not how I mean it at all. I mean it in the sense that I know I could've bought more for the money, but I'm comfortable with the fact that I didn't. And I think it's this that Apple are so good at; convincing people to part with more money than they need to, without leaving them feeling ripped-off. That's quite an achievement, I think. Particularly in current economic conditions.


Of course, my effusive praise would be dampened considerably if my Mini didn't actually work. And it's here that I turn to the OP; it absolutely blows that you've had such a crap time. I feel for you. I'm a student myself, and academic deadlines are depressing enough without the need for complications. I hope you get this resolved and stay with Team Mac.


But there's another point I wanted to make, if I may. I forget who posted the price comparison of the 27" iMac and the Dell competitor... it's to you that I'm proposing this... should we necessarily be happy to see Apple competing on price? After all, it's not something that they're known for, nor do they appear to be very good at it.

Maybe this is the exact problem with that model - maybe Apple, in an attempt to take more market share, have made deliberate design/manufacture compromises that are coming home to roost...?

Maybe Apple should stick to what they're best at; convincing people to part with more money than they need to, without leaving them feeling ripped-off. Because, at the moment, I'm seeing a lot of people who do feel ripped-off, notwithstanding that this is one of the most competitively priced computers that Apple has ever produced.


i compared the two because they are both all in one computers /pc's ,and thats what you should compare , its unfair to compare the 27 inch imac with a self build desktop ,so i had to compare it with a similar AIO to show that the iMac 27 is not really expensive ,
and i just forget about the problems in that comparison, as dells have problems too i guess , so it is a fair comparison as dell is apples biggest competitor and on the iMac you get 27" screen compare to the dells 24 " and you get a faster processor with the i7 and the faster ram on the imac
ok the dell offers blue ray reader , therefor the 27"imac
has a prettier design
so in the end you cant compare these top models of both apple and dell as they are to different

what you could do is compare the base models of the two


iMac 27" base 3.06 ghz core 2 duo for £1378
dell xps one 24" 2.53? ghz core 2 duo for £1279

so it shows clearly that apple has competitive price tags on their systems
you can compare the two processors as they come from the same family as both are core 2 duos , with the imac you get a bigger screen and a bit faster processor for just £100 more
is the prettier design and bigger screen and faster processor worth the extra £100 is something you need to decide for yourself

[gimmeiphone]

I don't take ANY criticism from people I don't know who make such personal comments. It would've been a different story if you'd been discussing something that was actually on-topic.


I need my eyes fixed? im being immature? lol im not the one having an ifight :D nothing immature about wanting what i paid for, got a 16gb ipod nano for my troubles anyway lol

[dh2005]

MacHamster68;

Sure, I'm not saying that your comparison was spurious. I think maybe you've misunderstood what I was getting at.


What I'm asking is; is quality-control at Apple dipping because they're now attempting to compete on price? Which is not something that they've traditionally done.

[Cave Man]

What I'm asking is; is quality-control at Apple dipping because they're now attempting to compete on price? Which is not something that they've traditionally done.

It's probably more to do with volume. Statistically unprobable events become more probable as iterations occur. In the age of the internet those things can take on a life of their own, even though statistically the rate of failure is no greater, or less, than before the increase in volume. But of course, it could also be a real problem. Only Apple will know that, because they have a history of not admitting to anything bad.

[dh2005]

Quite so. And I wouldn't be so cheap as to say that there's no smoke without fire, but when dozens of people report a common/similar hardware defect, it suggests a running problem.

[ouimetnick]

Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.

Yes it is there fault. The build them. It doesnt matter what brand of parts they use. If I build a chair that came as a kit, and sell it for $599, and advertise it to be way better than my competors and one of its legs are shorter than one another by 1 mm, is it the kits fault, or my fault? Mine. Its not better if it has defects. I used to think, the Apple tax would be for amazing QC. But its not. Probably just to pay for Steve's liver.:mad:

[StarTzar]

I need my eyes fixed? im being immature? lol im not the one having an ifight :D nothing immature about wanting what i paid for, got a 16gb ipod nano for my troubles anyway lol

Congratulations on getting a 16gb ipod nano:D... you may as well get rid of it..... I mean with your poor eye sight and all.:cool:

I can send you my mailing address and I'll pay for shipping costs for the ipod :)

[gimmeiphone]

Congratulations on getting a 16gb ipod nano:D... you may as well get rid of it..... I mean with your poor eye sight and all.:cool:

I can send you my mailing address and I'll pay for shipping costs for the ipod :)

Lol enticing as that offer is, think I might hold
onto it for now and get some thicker glasses lol

[dh2005]

... just to pay for Steve's liver.:mad:

That comment completely threw me, so I Googled it. I didn't realise he'd been ill.

I'm quite sure he could've afforded the liver already...! If, in fact, there is any truth to the muddy rumours. Which I'm not suggesting there is.

[Thirteenva]

You are hopelessly lost. Seriously, why do you hang out here? If you hate Apple so much, why not move on?

Your attitude and presence here is pathetic.

Bryan

He is here because it is far easier to rile up and aggravate people who think differently than you, than to become knowledgeable enough to have an intelligent conversation with like minded individuals on another forum.

This is the essence of a troll. We continually feed it, and like a stray dog it returns to your porch night after night, ragged and alone, waiting for it's next scrap of food. Let it go hungry and it'll find a new house to sniff around.

[Bryan Bowler]

He is here because it is far easier to rile up and aggravate people who think differently than you, than to become knowledgeable enough to have an intelligent conversation with like minded individuals on another forum.

This is the essence of a troll. We continually feed it, and like a stray dog it returns to your porch night after night, ragged and alone, waiting for it's next scrap of food. Let it go hungry and it'll find a new house to sniff around.

Excuse me, I'm laughing right now and shaking my head up and down as I completely agree with you. You couldn't be more right and your explanation is perfect.

I guess I'm annoyed because the months and months of attacks by two or three people have turned this forum upside-down and it's driving people away. But you're right...ignoring them is the absolutely the best thing to do. The second best defense will be the day the mods finally remove them from the forums.

I appreciate the insight and solid perspective,
Bryan

[unixfool]

I need my eyes fixed? im being immature? lol im not the one having an ifight :D nothing immature about wanting what i paid for, got a 16gb ipod nano for my troubles anyway lol

You've lost sight of your previous comment. Scroll up. And this isn't an "ifight". It's a matter of someone not know me and making blatant assumptions...akin to someone cracking a joke about blacks and not know that the listener may associate with people of color. Should I shut up about it? I don't think so.

So you got a 16gb ipod...does that address the root cause of your complaints? It doesn't. Maybe if your issue was ipod-related...

If you want what you pay for and they're not providing it, work it out with them or go to another manufacturer. Venting about it here doesn't really do a thing (you're much better off venting stuff like this directly to Apple). Some people need to man-up and take charge instead of belly-aching. "The customer is always right," so if you don't think Apple is treating you right, find a company that WILL. THAT's maturity. There are companies that I haven't bought from going back 18 years, simply because they ticked me (the consumer) off with shoddy customer support. It's that simple.

[gimmeiphone]

You've lost sight of your previous comment. Scroll up. And this isn't an "ifight". It's a matter of someone not know me and making blatant assumptions...akin to someone cracking a joke about blacks and not know that the listener may associate with people of color. Should I shut up about it? I don't think so.

So you got a 16gb ipod...does that address the root cause of your complaints? It doesn't. Maybe if your issue was ipod-related...

If you want what you pay for and they're not providing it, work it out with them or go to another manufacturer. Venting about it here doesn't really do a thing (you're much better off venting stuff like this directly to Apple). Some people need to man-up and take charge instead of belly-aching. "The customer is always right," so if you don't think Apple is treating you right, find a company that WILL. THAT's maturity. There are companies that I haven't bought from going back 18 years, simply because they ticked me (the consumer) off with shoddy customer support. It's that simple.

no it doesnt resolve my problem, but the ipod is a nice bonus. I have been relaying all of my problems to apple not just come here to moan, now whos making assumptions? Me and you have very different ideas of maturity, if this thread subject displeases you then please refrain from posting in it, or reading it for that matter. Your responses have been unhelpful and slightly patronising. The boards are here for people to talk, vent, and or present problems regarding anything apple, and even for people to deathly defend apple even in the face of obvious failure in some of its products ;) im glad you are happy with your apple products, but me and many other people are not, and we have a right to talk about it without being told to quit belly aching, get our eyes fixed or to stop being immature, sounds like a forum isnt somewhere for you.

[gimmeiphone]

and i do like the way apple are treating me, they have been very accomodating in my problems, their customer service is top notch and i would never deny this

[gimmeiphone]

Let's get this straight right off the bat: I didn't "have everything handed to" me and there is no silver platter. I bust my butt bigtime for the things I want and a LOT of that is fighting with the wife for what I want ("you don't need that, honey"). What makes you think I don't work hard for what I have? Because I have Apple products? And? I do with my money as I please...I earned it.

Do you mean to tell me that every one on these forums who have the yellowing issues actually have issues where they can't work on the machine? Every purchaser with issues is a graphic artist or needs this fixed immediately? Are you saying that this site is representative of the whole Mac user world? Are you saying that because you're the customer, you're entitled to open up 8 boxes of iMacs until the color is to your liking, when perception plays a big part in this? Maybe the answer is yes, but you are NOT telling me that I have stuff handed to me on a silver platter...no way in hell.

This site doesn't represent the whole of the Mac world. If there were even hundreds of users here with issues, it still wouldn't matter. And, just because YOU have an issue with your Mac hardware doesn't mean everyone is experiencing the same thing.

You guys need your eyes fixed, because you're probably seeing yellow where there is little to no yellow. Seriously. A ding or dent or crack can be perceived...its either there or it isn't. How do you define this yellowing? "It might be there?" I can't see jack in almost all the images I've seen on these forums.

And yes, a lot of this is probably a maturity issue. I can't see returning a system because of something I might be seeing, studying it to determine if its there or not. I also won't be returning items multiple times...twice max for me, then I move to another manufacturer. Every time you open a box, sniffle and complain that you're seeing yellow then send it back, another consumer is taking a frickin' hit in the pocket, for something that may not even exist. There may be several cases of legit issues, but I think this issue is now bordering on sensationalism.

I understand if you don't agree, but don't get all huffy and tell me that I throw around money or have things handed to me when you don't even know me. And, if you're using forums on the 'net, you probably should expect such criticism in the first place.

reading stars comment, it looks like it wasnt directed at anyone in particular, why did you get so defensive? not very nice!

[Michaelgtrusa]

we live in other times gadgets dont last long and nobody cares if they break
and yes i consider the new mac generation apart from the macpros simply as gadgets ,and as gadgets look good , they sell good and create quick profits
and as many have pointed out on this forum the imac 27 i7 is not expensive ,even if it looks like it if you se the prictag ,but if you compare it with others like dell's top all in one pc its realy a bargain
so now as we know the imac 27 are to be found in the bargain basement ,so who is expecting high quality from a cheap product

apple imac 27 i7 £1797
dell XPS One 2412 core 2 quad £1799

Does Dell sell this PC in the us?

[ArrowSmith]

Amazing that we have all these horror stories, but Apple is sitting on $40 billion cash pile. Funny, no? Also they are the 2nd most liked company in America after some insurance company? Obviously 10s of millions of satisfied customers. How many horror stories from Gateway, Dell, HP, Compaq, eMachines, build-yourself, etc..? I bet several orders of magnitude greater.

Yeah Gateway out of business and Dell soon to be.

[MacHamster68]

Amazing that we have all these horror stories, but Apple is sitting on $40 billion cash pile. Funny, no? Also they are the 2nd most liked company in America after some insurance company? Obviously 10s of millions of satisfied customers. How many horror stories from Gateway, Dell, HP, Compaq, eMachines, build-yourself, etc..? I bet several orders of magnitude greater.

Yeah Gateway out of business and Dell soon to be.

i am satisfied too with my macs (see sig) the g3 and g4 even could be considered as bargains , and the old ones seem to last forever ,offer all i need from a computer , and to keep it that way i started piling spare parts ..i guess i have parts that will keep them alive and in good condition to 2050
as i did not need to replace anything , they just work ,

but the newer imacs once they are beyond apple care seem to self destruct , stripes on screens , not working screens ,not booting any longer and all sorts of faults

[ArrowSmith]

i am satisfied too with my macs (see sig) the g3 and g4 even could be considered as bargains , and the old ones seem to last forever ,offer all i need from a computer , and to keep it that way i started piling spare parts ..i guess i have parts that will keep them alive and in good condition to 2050
as i did not need to replace anything , they just work ,

but the newer imacs once they are beyond apple care seem to self destruct , stripes on screens , not working screens ,not booting any longer and all sorts of faults

It's also possible that quality has gone down on newer product lines due to Apple's inability to scale quality control up to millions of units. Remember earlier in the decade, QC just had to deal in the 100s of 1000s. Much different when you up an order of magnitude. That's not an excuse. But Apple has enough built-in goodwill to overcome that problem if they address it in the coming 2-3 years. Just like the stuck gas-pedal incident won't do in Toyota, but they need to look after it.

[Seychelles]

It's also possible that quality has gone down on newer product lines due to Apple's inability to scale quality control up to millions of units. Remember earlier in the decade, QC just had to deal in the 100s of 1000s. Much different when you up an order of magnitude. That's not an excuse. But Apple has enough built-in goodwill to overcome that problem if they address it in the coming 2-3 years. Just like the stuck gas-pedal incident won't do in Toyota, but they need to look after it.

I would suspect that the 3rd party builders of the machines need to build 'down' to a price to satisfy Apple's desire for a 40%+ profit margin is also a factor

[ArrowSmith]

I would suspect that the 3rd party builders of the machines need to build 'down' to a price to satisfy Apple's desire for a 40%+ profit margin is also a factor

But yet quality is apparently good enough for 90% of Apple customers, no? How many bad iMacs have been reported so far? A few thousand out of 500K shipped? That's not bad.

[Seychelles]

But yet quality is apparently good enough for 90% of Apple customers, no? How many bad iMacs have been reported so far? A few thousand out of 500K shipped? That's not bad.

maybe, but I think anecdotally it's probably a much greater percentage, a thought enhanced by Apple actually coming out and acknowledging the issue publicly.

if it was just a few thousand, Apple would still be silent.

[MacHamster68]

hmm thats not quiet what i was thinking , i didn't mean the quality issues on the new iMacs i meant that more generally ,
if you look up ebay you find loads of fully working macs build even before year 2000 , but you find loads of not proper working (just sold as faulty with numerous faults most times screens or still the bad cap issue on the g5 ) imac g5 and intel imacs ,

so in theory when the newer imacs come down to a price everybody could afford them (means after apple care ends ,so they are 4 years old )you are lucky if they still work for a couple month before you need to dump them on a landfill site, because the replacement screens for them cost far more then another used one
and there is a difference , at least for me if i pick up a imac g3 for example
for £50 and the screen would fail after a year ,or if i buy a used imac g5 for still around £300-400 and the screen fails after a year which is even more likely to happen then on the crt's

and to be fair thats not a apple only issue its general , nothing is build any more to enjoy for long
and its not a computer only thing

[CiscoGuru&aMac]

For some people, they WILL NEVER be happy with anything. As I have said earlier, I feel for anyone who's so distraught over the issue that they are actually suffering emotional/physical stress. This is never good and some people can't help it easily, I myself am very anal-retentive, so I know the feeling.

That said, OBSESSING over the issue is illogical and counter-productive and isn't going to help you. Not trying to be mean about it, just saying, all of us have much more important matters in life to tend to. All of us forget WE ARE LUCKY to own them.

I have sat and stared at my screen for an hour, I believe I can see just a slight bit of what's being reported, but I'm not sure. Even if I do have the issue, I'm NOT going to waste my time and effort to replace a perfectly good 27" iMac over something this petty. I realize for some there is a distinct problem that is REMARKABLE and the ISSUE ISN'T PETTY; these people should be reciprocated by Apple. How many of us really have this issue to a point where the issue causes a significant level of distraction?

I realize it's principle for most folks, just consider this. You may get another one only to get a worse one. You may get another only to get a slightly better one. You may get lucky and resolve your issue but I'm betting it will be the exception and not the rule.

The problem when looking for these things is that once noticed, the mind cannot undue what it has discovered.

You can either:

A) Return your iMac.
B) Exchange your iMac.
C) Buy another computer from another manufacture.
D) Live with it.
E) Live with it and be happy.
F) Live with it, be happy, be grateful.

I truly wish you all the best of luck.

I'm happy to say I'm a very happy 27" iMac owner, just a beautiful computer. :apple:

[MacHamster68]

i dont know why are all so focused on the yellow tint , its the least obvious if you set the contrast and brightness a bit lower and the native whitepoint a bit higher ..or was it lower ...nevermind , you can make it nearly invisible for the untrained eye ,
the failing seagate drives or the failing graphic cards or failing psu ....all problems happening on these new imacs , and despite the fact i do not like big screens at all ,these little problems for example would concern me more ,and because non of these things are directly made by apple , its still apples responsibility to get things checked when the imacs come of the line , or maybe if they do they should set the tolerances lower , just like this thing with the deal pixels on lcd screens (and thats not a apple alone problem ) 7 dead pixels are fully acceptable , simple thing a dead pixel is a defect
who the hell are these people to tell what is acceptable for the customer , its like if toyota or any other car manufacturer would say you have to accept 7 dents in your car as its unavoidable when they get of the production line

[unixfool]

i dont know why are all so focused on the yellow tint , its the least obvious if you set the contrast and brightness a bit lower and the native whitepoint a bit higher ..or was it lower ...nevermind , you can make it nearly invisible for the untrained eye ,
the failing seagate drives or the failing graphic cards or failing psu ....all problems happening on these new imacs , and despite the fact i do not like big screens at all ,these little problems for example would concern me more ,and because non of these things are directly made by apple , its still apples responsibility to get things checked when the imacs come of the line , or maybe if they do they should set the tolerances lower , just like this thing with the deal pixels on lcd screens (and thats not a apple alone problem ) 7 dead pixels are fully acceptable
who the hell are these people to tell what is acceptable for the customer , its like if toyota or any other car manufacturer would say you have to accept 7 dents in your car as its unavoidable when they get of the production line

All I can say is, if you don't like the policy or the reputation, don't buy the products. Don't give them your $2000 (or whatever amount you gave them).

[mmomega]

the following statement is not a fact so... w/e
"so ok, I say I buy a Dell monitor, now going into it I know for a fact that the screen itself is produced by LG. So knowing this I should go yell at Dell because they should have triple checked each individual monitor times eleventy billion of them before it gets packaged and shipped?"

Toyota should have also walked outside and drove every single vehicle for at least 500 miles in city and highway conditions and maybe there wouldn't be recalls.

Personally I believe every once in a while chit happens, either deal with it and have faith your company is going to fix it or **** and go buy something else.
Simple, get your money back, learn from your "mistake" and go somewhere else.:D

[MacHamster68]

hm isn't checking each unit a part of quality control ? or better each part ?
sorry i worked in a quality control department of a company 20 years ago ,who made parts for VDO and some others (they still do) only little PCB's but each little board got checked and and got a little stamp on it, so we could follow up when the board was made and which shift and who checked it , ok due to the efford checking every unit we did not create huge profits on every unit made , but we had satisfied customers , and we had been proud to deliver the highest possible quality to our customers
i also worked at rolls royce doing quality control at the end of the production line before the cars got handed over to the customers , ok that might be one reason why i am so picky and expect high standards

and a company has two options to achieve this , either with raising the price per unit or lower the profit margin on each unit

and again it is not only apple that fails to deliver that kind of standard nowadays
its widespread , near every company today just delivers acceptable quality , the problem is not
the quality standard in the company's , its what they think should be acceptable quality for the customer ,
and the goal for every company should not be to satisfy the people who just accept everything because they like the product , the goal should be to satisfy even the most picky ones ,as that defines high quality products

ok i make a simple example of what i mean in case you did not understand that
say you build at home a product ,
you sell 10 units 3 customers are unhappy because the product is not perfect .
so now its your choice either to improve your quality and try to achieve that 10 out of 10 customers are satisfied
or you say 7 out of 10 satisfied customers is a high standard for me and i can live with 3 unsatisfied customers

[student_trap]

It's also possible that quality has gone down on newer product lines due to Apple's inability to scale quality control up to millions of units. Remember earlier in the decade, QC just had to deal in the 100s of 1000s. Much different when you up an order of magnitude. That's not an excuse. But Apple has enough built-in goodwill to overcome that problem if they address it in the coming 2-3 years. Just like the stuck gas-pedal incident won't do in Toyota, but they need to look after it.

the problem came with:

1. the shift to intel
2. the expansion of product lines

ironically, point 2 is exactly what steve argued against when he re-took over at apple in the late 90's. then, he trimmed the lines down to 4 things: consumer laptop and desktop, pro laptop and desktop.

13 years later we have both of those things, plus minis, loads of ipods, iphones and ipads.

Just of interest, in the uk, when you go through to applecare, the options on the phone are in this order:

press one for iphone
press two for ipod
press three for mac

This I think shows more than anything else where apple are putting most of their effort

[Seychelles]

the problem came with:

1. the shift to intel
2. the expansion of product lines

ironically, point 2 is exactly what steve argued against when he re-took over at apple in the late 90's. then, he trimmed the lines down to 4 things: consumer laptop and desktop, pro laptop and desktop.

13 years later we have both of those things, plus minis, loads of ipods, iphones and ipads.

Just of interest, in the uk, when you go through to applecare, the options on the phone are in this order:

press one for iphone
press two for ipod
press three for mac

This I think shows more than anything else where apple are putting most of their effort

good points.

In the UK, luckily you don't need Applecare.

[CiscoGuru&aMac]

the failing seagate drives or the failing graphic cards or failing psu ....all problems happening on these new imacs

I can't seem to find much of anything on these additional problems. Can you send me a link to something? I would much appreciate it. The PSU issue concerns me.

Thanks much.

[MacHamster68]

I can't seem to find much of anything on these additional problems. Can you send me a link to something? I would much appreciate it. The PSU issue concerns me.

Thanks much.

just search here in macrumors plenty to find on all these issues
on one of the imac a mate got, one had a psu which just did not work he got it after returning a yellow tint one and after plugging in nothing happend.... doa

[gimmeiphone]

where can i find the best calibration profiles?

[Max(IT)]

This is very well said. Yes, there are some unacceptable screen issues out there, but the vast majority are so minor it's ridiculous. I've seen dozens of pictures where any discoloration of the screen can hardly be seen, if at all. It's almost as if people are seeing what they want to believe. Heck, I bet you can take any computer screen in the world, tell yourself there's a color deformity...stare at it for a few minutes...and then you'll start to see it (or at least perceive that you see it).

Don't get me wrong, there are definitely some bad ones out there that definitely need to be replaced. But for the vast majority of folks, there is no problem.

(this post is not directed at the OP...just the screen issue in general)

Bryan
You are absolutely right.
I don't know about the OP, but I can assure you there is A LOT of people keep switching iMac or iPhone just because "someone on a forum told that it is faulty"

[dh2005]

Kinda makes you wonder whether or not Apple are going to be able to maintain their current customer service policies as they continue to expand; they may need to start clamping down on spurious returns by advising people that they'll be expected to pay a restocking fee if there's deemed to be no/an insufficient defect.

Certainly, as an Apple customer, I wouldn't be wildly happy about Apple goods and services increasing in price to absorb the expense of these returns. Which is a very likely consequence.

[MacHamster68]

Kinda makes you wonder whether or not Apple are going to be able to maintain their current customer service policies as they continue to expand; they may need to start clamping down on spurious returns by advising people that they'll be expected to pay a restocking fee if there's deemed to be no/an insufficient defect.

Certainly, as an Apple customer, I wouldn't be wildly happy about Apple goods and services increasing in price to absorb the expense of these returns. Which is a very likely consequence.

in other words you think apple customers will in the near future have to pay more for the products and apple care ,
because of apples incompetence in quality control


i dont think that would be a good idea to get more customers ,but on the other hand i guess its partly the customers fault , because if you look around in the forums , the customers expect from apple a brandnew product every couple month , leaving no time for development or testing or improving existing products , as developing and testing a new computer is not done over night ...and not within month if you want to rule out any problems

what apple should do, and what other company's have done before , split their business in two parts

one for the gadget market like iphones ,ipods and ipads ,they could maybe call it apple igadgets


and one for the computer market like macpro,mini,macbook,imac ,they could call that part apple computers ,

then each part could independently focus on their products to improve them, this way it would give each branch of apple more time to get things right, and i bet everybody would be happy to wait a couple month longer if he gets a well tested products , yes i know you cant prepare for every possible fault as some take years to occur , but that way apple could keep the faults on a very low level

[raysfan81]

my eMac shipped in 2006 and is still in perfect condition , my 2 iMac g3 are also in good nick and that after nearly 10years of use

so i want to say that proves that apple has build some well made products without parts sticking out or falling apart, at least before mid 2006 and before they started to focused more on consumer products or should i better say gadgets ?

if i buy used i can pick the good ones and i could not find a intel mac with a realistic pricetag ,intel macs are not gold dust just ordinary pc with a apple logo , thats why i will keep apples as collector items and use them and if i buy new i will buy a pc again and install linux , as i dont need the hassle of windows

Haha that sounds kinda like me. But I really don't like my touch and they haven't had that many great new features which is why I haven't bought a new one and I think that Apple is releasing inferior mobile devices. iPhone 3gS now with a video camera..... really. And the the 8gb iPod touch 2nd rebaged as 3rd gen without any changes. Other than that Apple has great products (other than the mighty mouse and bad caps in some older models) their products are awesome. Especially the aluminum keyboard with numberpad (their best product).

[dh2005]

in other words you think apple customers will in the near future have to pay more for the products and apple care ,
because of apples incompetence in quality control


That wasn't what I was getting at; although, now that you mention it, I agree with that also.


What I mean is that I've read on this forum of some customers returning as many as five or six iMacs; now, I'm not one of the customers in question, and I suppose it's possible that a person could be so unfortunate as to receive five or six defective computers in a row... but it's so, so, so unlikely. It's like winning the *****-sandwich lottery.

I believe, as has been suggested by others, that there's (for some people, not all...) a degree of preciousness going on here. I think some people are returning products that are functioning within reasonable limits. And I forget who it was who made the point earlier, but it's an excellent one so I'll repeat it; if you need to run a contrived technical diagostic to discover that there's something wrong with your screen then, for all practical purposes, there isn't anything wrong with it.

Because Apple pride themselves on being so customer-considerate, these people are being told, "certainly sir! Return it, and we'll give you a new one". I'd like it if Apple said, "certainly sir! Return it, and we'll have a look at it. If we can confirm the error, we'll give you a new one... but if we can't, you'll have to pay the P&P in both directions, or a restocking fee if you want a refund".

Otherwise, it's money out of Apple's pockets. And Apple is a business. It'll recover that money through another avenue; the most obvious of which is by putting up prices. Might only be £5 on every new Mac, or 50p on Apple Care, but it's still more. And we all pay plenty for our Apple products and services, as it is.



EDIT: By the way... if you're someone who has had five or six extremely, blatantly, unmistakably yellow and/or flickery screens, I feel for you and absolutely support your right to demand better from Apple. You're not one of the people I'm talking about, so please don't fly off the handle at me. The people I'm talking about will know who they are.