1 Dead Pixel - 1 DEAD PIXEL!!!!

[tdgrn]

So as you can see, my new iMac has 1 dead pixel. How many does Apple require before you get it serviced? I don't have an Apple Store here, so I would have to pack it up, and it is somewhere where I would hardly notice it under most circumstances.

The only thing is that this DRIVES ME NUTTS!!!
I know it is only 1, literally 1 pixel that doesn't complete show white correctly, but all other colors. :mad:

[ARF900]

Where is it? You could always just put the dock over it and move on lol.

I know how it feels to be so bothered by the smallest flaw.

[tdgrn]

Where is it? You could always just put the dock over it and move on lol.

I know how it feels to be so bothered by the smallest flaw.

It is roughly 2 inches from the bottom of the screen and 3 from the right side, so the dock won't cover it.

[MacHamster68]

i think your target is 8 dead ones before apple thinks its a issue

[cocky jeremy]

Choose a wallpaper that matches the dead pixel. I have a few dead pixels on my 24" and i very rarely notice them. It shouldn't be too big of a deal.

[MacHamster68]

here is a screenshot of the official apple dead pixel policy

http://bayimg.com/eAkmlAaBc

[Orange™]

Hurmmmm...

I always thought that you could return a product form Apple simply if did not like it. Maybe they will charge a restocking fee. That realy doesn't seem right, their should be a way to get that fixed free of charge. I would strongly suggest you start emailing the higher-ups.

Best of luck to you.

[MacHamster68]

the only way to fix that dead pixel would be a new display , and on the new display its not certain if it comes without dead pixels so he could end up with a new display with 7 dead pixels
and a certain amount of dead pixels is fully acceptable ,so even if it has a couple of them all over the screen its no reason to return it

[iJoop]

1 Dead pixel is acceptable. I bet that you won't recognize it in normal use.

But it really seem to bother you so much, so I suggest you to contact Reseller or wherever you bought it as soon as possible.

[tdgrn]

1 Dead pixel is acceptable. I bet that you won't recognize it in normal use.

But it really seem to bother you so much, so I suggest you to contact Reseller or wherever you bought it as soon as possible.

Normal use is to have 2 documents open at the same time, side by side. Unfortunately, it does really bother me due to this, because I almost always have multiple things going at the same time.

Thanks for the info MacHamster68. I think I am still going to give them a call, as I did spend 2 grand on this machine, so I want everything to be perfect. It would be one thing if I messed something up on it like scratched it or something, but it came like this in my case.

[MacHamster68]

good luck with the call , iknow how it must feel to open up the box with the new mac and aaaaah a dead pixel , it really must be a nightmare , i could not ignore that dead pixel i would unconsciously automatically staring on it in the hope it goes away again , had the problem with a laptop years ago and was so disappointed about their policy that told me i have to accept this dead pixel because its unavoidable in the manufacturing process (wasn't a apple product)

[Max(IT)]

it is 1 pixel over 3686400: I think you can live with it ;)

[tdgrn]

it is 1 pixel over 3686400: I think you can live with it ;)

How do you know what I can live with? I am a college student, who works 40 hours a week, goes to school 18hrs per semester, and just spent $2000 on this machine - That has a dead Pixel.

I understand that somethings bother other people differently, but when I spend money, I want my product to be perfect.

Thanks everybody for the help.

[splitpea]

here is a screenshot of the official apple dead pixel policy

http://bayimg.com/eAkmlAaBc

What with 12." - 15.2" and 17" - 20", I don't see 15.4" covered... :confused:

[UltraNEO*]

So as you can see, my new iMac has 1 dead pixel. How many does Apple require before you get it serviced? I don't have an Apple Store here, so I would have to pack it up, and it is somewhere where I would hardly notice it under most circumstances.

The only thing is that this DRIVES ME NUTTS!!!
I know it is only 1, literally 1 pixel that doesn't complete show white correctly, but all other colors. :mad:

Don't worry man.. I had ONE DEAD PIXEL on my MacBookPro 17, for the first few months it frustrated me! After a while I gotten about it... and towards the end of the year, for some reason I didn't have one deal pixel but a whole line of them in BRIGHT RED right accross the middle of the screen!! :mad::mad::mad::mad:

After taking the machine to an Apple Store for service regarding some other issue, the tech guy offered to swap out the entire display! Then he asked... "did you know there's a dead pixel on the display too?" :eek: On pick up.. I plugged the damn thing in and tested the whole machine.. looking for scratches too!! The guy wanted me to be happy with his work. Now, there's ZERO dead pixels!! Yay!!

Ummmm... a few weeks later....
I somehow managed to scratched the otherwise perfect machine :eek::rolleyes:
TBH, I ain't got a clue how! :mad::mad::mad:

[fa8362]

Dead pixels are common. It's nearly impossible to manufacture an LCD screen with no dead pixels.

[will0407]

How do you know what I can live with? I am a college student, who works 40 hours a week, goes to school 18hrs per semester, and just spent $2000 on this machine - That has a dead Pixel.

I understand that somethings bother other people differently, but when I spend money, I want my product to be perfect.

Thanks everybody for the help.

Hey,
I had the same issue as you a few years ago when i bought a nice new 20" 2.4ghz imac (think it was the first release of the alu imacs) I phoned the store up the day after I got it, took it back in a few days after and they allowed me to exchange it for no extra cost.

I agree that, when you spend that much on something that's new, you have every right to expect it to be perfect. How any policy can justify up to 8 pixels before an exchange is beyond me.

[i7QuadCoreMania]

So as you can see, my new iMac has 1 dead pixel. How many does Apple require before you get it serviced? I don't have an Apple Store here, so I would have to pack it up, and it is somewhere where I would hardly notice it under most circumstances.

The only thing is that this DRIVES ME NUTTS!!!
I know it is only 1, literally 1 pixel that doesn't complete show white correctly, but all other colors. :mad:

ask them to exchange it, if they wont, then return it.;)

[MacHamster68]

What with 12." - 15.2" and 17" - 20", I don't see 15.4" covered... :confused:

maybe apple forgot they build a 15.4 inch display into a mac

[MacHamster68]

and dead pixel policy's are more common in the industry and only less then a handful manufacturers of lcd screens have a zero tolerance policy to dead pixels and apple isnt one of them as they are not manufacturing screens , they just build them into their computers and laptops

my TAM from 1997 has no dead pixels , but then it was a TAM and not just a ordinary Mac so apple would have exchanged the display if it had a dead pixel back then

[BehindTimes]

Dead pixels are common. It's nearly impossible to manufacture an LCD screen with no dead pixels.

This might have been true a decade ago, but it's definitely not true anymore. While dead pixels are a real possibility, they're not entirely common. Less than 1% of LCD monitors have one or more dead pixels. You're more likely to have backlight problems before you get a dead pixel.

This doesn't necessarily mean you're home free when ordering a monitor. Unfortunately, many places still keep the same restrictive policies on monitor replacement, which can allow for more than 1 (sometimes up to 7 or higher) before you qualify for a return. Remember, less than 1% still means that out of 1000 people, there will still be an unfortunate few. You either live with it, or you fuss until they allow you to exchange it.

Even with my iMac, which has gotten at least 5 replacements or repairs, I have yet to get a dead pixel. Unfortunately the yellow tinge is still there. But the good news is that unless Apple is just recycling bad monitors into their iMacs (which at this point wouldn't surprise me), dead pixels are overblown.

[MacHamster68]

This might have been true a decade ago, but it's definitely not true anymore. While dead pixels are a real possibility, they're not entirely common. Less than 1% of LCD monitors have one or more dead pixels. You're more likely to have backlight problems before you get a dead pixel.

This doesn't necessarily mean you're home free when ordering a monitor. Unfortunately, many places still keep the same restrictive policies on monitor replacement, which can allow for more than 1 (sometimes up to 7 or higher) before you qualify for a return. Remember, less than 1% still means that out of 1000 people, there will still be an unfortunate few. You either live with it, or you fuss until they allow you to exchange it.

Even with my iMac, which has gotten at least 5 replacements or repairs, I have yet to get a dead pixel. Unfortunately the yellow tinge is still there. But the good news is that unless Apple is just recycling bad monitors into their iMacs (which at this point wouldn't surprise me), dead pixels are overblown.

you could be right there but unfortunately it is still very common that the manufacturers say its unavoidable to have dead pixels and up to whatever the policy says (differs from manufactuer to manufacturer )the customer has to accept these , that was the reason i have kept hanging on to crt screens up to a day ago when i took the gamble and bought a HP 22 inch lcd display lucky without a dead or sleeping pixel for my mini to replace the lacie electron blue 22inch crt

btw there are diferences some people who think they have a dead pixel only have a stuck or sleeping pixel (means it got stuck in one color and fell asleep in that position )which might wake up one day

[tdgrn]

Just to give everybody an update:

Phoned Apple, they said since it is less than 2 weeks old, I could just return it for a new one. The problem is that I purchased it through Best Buy For Business. However, everything is still all good, as I still can return it, I just have to go through a couple of extra hoops. I'm glad to hear that obviously this is not a common issue, and that I should just live with it.

Dually noted - AppleCare stated there was no official policy on how many pixels were out, but that I had an issue, and they were going to take care of me. Just thought I should let everybody know. Thanks again for all the help!

[mtnDewFTW]

That sucks. I remember a while back I bought a laptop that had a dead pixel, like the second day of using it, and I immediately returned it.
It's just a bother knowing that it's there, and I definitely know how you feel.

Anyway, if you can actually find anything else that's wrong with the display, like yellowing/backlight bleed, which is pretty common in iMacs these days, then you might get away with a replacement.

Schedule a on sight, so you know they won't be running any ******** tests to prove that it's actually there. And it's quicker too.

I highly doubt Apple will let you get a replacement for just one dead pixel, unless something else it wrong with the machine. So.. use your imagination ;)

[tdgrn]

That sucks. I remember a while back I bought a laptop that had a dead pixel, like the second day of using it, and I immediately returned it.
It's just a bother knowing that it's there, and I definitely know how you feel.

Anyway, if you can actually find anything else that's wrong with the display, like yellowing/backlight bleed, which is pretty common in iMacs these days, then you might get away with a replacement.

Schedule a on sight, so you know they won't be running any ******** tests to prove that it's actually there. And it's quicker too.

I highly doubt Apple will let you get a replacement for just one dead pixel, unless something else it wrong with the machine. So.. use your imagination ;)

Did you not read my post?
They are going to take care of it, for just one dead pixel. :D

Obviously it sucks to go through the hassle, but it really sucks because nothing else is wrong with it, no yellow backlighting, no uneven backlighting, no weird audio issues, nothing. Just one f'n pixel away from perfection. I'm glad I am going to get it taken care of, but it just makes for a sad panda.

[WilliamG]

I find even one dead pixel infuriating. And really, when it comes to sell it, do you really want to say, "Perfect iMac except a dead pixel that will really tick you off!"?

No, you don't.

Glad they're taking care of it for you. Dead/stuck pixels make me sad.

[Max(IT)]

How do you know what I can live with? I am a college student, who works 40 hours a week, goes to school 18hrs per semester, and just spent $2000 on this machine - That has a dead Pixel.

I understand that somethings bother other people differently, but when I spend money, I want my product to be perfect.

Thanks everybody for the help.

I find even one dead pixel infuriating. And really, when it comes to sell it, do you really want to say, "Perfect iMac except a dead pixel that will really tick you off!"?

No, you don't.

Glad they're taking care of it for you. Dead/stuck pixels make me sad.

I can understand you being sad/mad/whatever, but I'm sure you do understand the meaning of "WHITIN FACTORY TOLERANCES".

[Btom]

here is a screenshot of the official apple dead pixel policy

http://bayimg.com/eAkmlAaBc

Would anybody have any info on the official Apple screen discoloration policy?
In other words, how much of the yellow (or any other color) tinge is acceptable?
A screen shot of the relevant internal document would be best:)...

Tom B.

[Max(IT)]

Would anybody have any info on the official Apple screen discoloration policy?
In other words, how much of the yellow (or any other color) tinge is acceptable?
A screen shot of the relevant internal document would be best:)...

Tom B.

and exactly how is that related with the topic ?

[Btom]

and exactly how is that related with the topic ?

It quotes an Apple specification, not easily available to customer. I was hoping for another screen related link by proxy.

Tom B.

[MacHamster68]

It quotes an Apple specification, not easily available to customer. I was hoping for another screen related link by proxy.

Tom B.

google might help , it helped me to find that link ;)

[Btom]

google might help , it helped me to find that link ;)

Thanks, but no luck so far.

Tom B.

[tdgrn]

I can understand you being sad/mad/whatever, but I'm sure you do understand the meaning of "WHITIN FACTORY TOLERANCES".

Yeah, actually I do. I also understand that I spent 2200 bucks on a machine that isn't up to my standards, and as a consumer, that is the most important thing - and Apple understands that, thats why I am getting taken care of.

As you can see by my signature, I work in Geek Squad and Best Buy. In 2 weeks I will have my BA in Management of Information Systems. Clearly I understand technology and understand the business.

The whole point of my initial post was to try and find the policy for pixel outages, and the consequential posts were to inform everybody that if you do spend 2200 bucks on a machine that isn't up to your standards, even if that is because it only has 1 pixel, that Apple is going to take care of you.

This is another reason that I continue to purchase Apple products, even though I have had to have 2 different MacBook Pros due to different issues. It is because I am going to be taken care of if there is an issue.

Once again, thanks for the previous help guys.

[i7QuadCoreMania]

I too have a degree in BBA and MIS, and have been working in the industry for quite some time now, but that has nothing to do with a dead pixel issue you are having.:p

I had a dead pixel on my previous 24" noticed it after the 2 week return policy, damn aurora wallpaper does a good job of disguising it. Was one of the reasons why I was disgusted with the computer after I noticed it. When the 27" i7s were announced I jumped at one and sold my 24" c2d for quite a loss.

In my opinion, I don't care what if 10 dead pixels are "within spec" I paid 2200 for a perfect machine, not a penny less, if they aren't willing to work with me to exchange it for a perfect machine then I dont want it.;)

Luckily my i7 has no dead pixels or yellowing, first thing I did when I powered it up was change the background and check for dead pixels.:D

Just hopefully your next machine won't have any dead pixels.

[WilliamG]

I can understand you being sad/mad/whatever, but I'm sure you do understand the meaning of "WHITIN FACTORY TOLERANCES".

No I don't understand that. It's basically telling people, "Hey so x% of out built systems will have no dead/stuck pixels, but of the y% that do, just deal with, k?"

NO. I won't deal with it. It's just a crock that manufacturers can even have such a thing as "stuck/dead pixel tolerances." Madness I tell you.:(

[MacHamster68]

but a iMac is not a handmade product , its a mass produced aio system from china with a apple logo on , and as every mass produced product there will be a certain amount of units come out of the factory with faults of some kind ,
thats how things work nowadays not only with apple computers , a underpayed and overworked workforce doesn't help much to solve the problem of mass production

[i7QuadCoreMania]

but a iMac is not a handmade product , its a mass produced aio system from china with a apple logo on , and as every mass produced product there will be a certain amount of units come out of the factory with faults of some kind ,
thats how things work nowadays not only with apple computers , a underpayed and overworked workforce doesn't help much to solve the problem of mass production

I agree with your statement in a logical sense, but emotionally, I'd rather someone else end up with a unit "within factory tolerances" while I'll look for my dead pixel free unit even if it means a few exchanges in the process.:p luckily got one on the first try.

[MacHamster68]

I agree with your statement in a logical sense, but emotionally, I'd rather someone else end up with a unit "within factory tolerances" while I'll look for my dead pixel free unit even if it means a few exchanges in the process.:p luckily got one on the first try.

so you are one of the more lucky ones ;)

no serious i agree with some of the posts here
and in my opinion its a disgrace if a manufacturer of a product tells the customer "sorry mate but that is not a reason to return or exchange our product you just have been unlucky to have a faulty one "
i mean no matter how many pixels there are on the screen the customer payed for every single one to be working correctly

[jjahshik32]

I'd just get an exchange if your within the 14 days.

I've taken back plenty of macbooks, macbook pros, iphones and cinema displays for just 1 dead/stuck pixel and everytime got an exchange.

I hate dead/stuck pixels (it also ruins the resale value).

[MacHamster68]

I'd just get an exchange if your within the 14 days.

I've taken back plenty of macbooks, macbook pros, iphones and cinema displays for just 1 dead/stuck pixel and everytime got an exchange.

I hate dead/stuck pixels (it also ruins the resale value).


yes it does reduce the resale value quiet a lot
i once bought a lcd with a pressure mark at the top of the screen just covering the little apple which was not blue under the pressure mark more a dark violet , but i got it for 70%less and only needed it for my workshop so it didn't matter so much , so i would even accepted a dead pixel at that position , but my workshop is filled up with motorcycle parts and a lot of dust and dirt so not really a environment where you need a perfect screen
but in the living room or office i prefer a fully dead pixel and pressure mark free screen

[JoeG4]

As you can see by my signature, I work in Geek Squad and Best Buy. In 2 weeks I will have my BA in Management of Information Systems. Clearly I understand technology and understand the business.

I'd bet all sorts of money that you've turned more than a few people away attempting to return their computer over a number of dead pixels, not just one.

:D

Getting a replacement at Best Buy is harder than pulling teeth, lucky you get to diagnose your machine as defective on the spot. XD

[Apollo33]

Hurmmmm...

I always thought that you could return a product form Apple simply if did not like it. Maybe they will charge a restocking fee. That realy doesn't seem right, their should be a way to get that fixed free of charge. I would strongly suggest you start emailing the higher-ups.

Best of luck to you.

And this is why emailing higher-ups may not be of any use in the future... Emailing them about pointless stuff like this (which they probably will stick with company policy on... hell, they probably decided the policy themselves) will probably bore them and make them tired of consumer complaints. I mean, it's ONE DEAD PIXEL. As others have said, it's entirely possible that another display could end up with even more. Are they supposed to replace the display until he gets a perfect one?

I could understand if there were several of them... but just one?

Keep it. I highly doubt Apple will do anything about it.

[unixfool]

This might have been true a decade ago, but it's definitely not true anymore. While dead pixels are a real possibility, they're not entirely common. Less than 1% of LCD monitors have one or more dead pixels. You're more likely to have backlight problems before you get a dead pixel.

This doesn't necessarily mean you're home free when ordering a monitor. Unfortunately, many places still keep the same restrictive policies on monitor replacement, which can allow for more than 1 (sometimes up to 7 or higher) before you qualify for a return. Remember, less than 1% still means that out of 1000 people, there will still be an unfortunate few. You either live with it, or you fuss until they allow you to exchange it.

Even with my iMac, which has gotten at least 5 replacements or repairs, I have yet to get a dead pixel. Unfortunately the yellow tinge is still there. But the good news is that unless Apple is just recycling bad monitors into their iMacs (which at this point wouldn't surprise me), dead pixels are overblown.

Dunno how you can say that...they can get stuck or die at any time. It doesn't necessarily have to show right when you purchase.

On the last few monitors that I've bought, I've found a dead pixel on each one. I don't care how anyone justifies satisfaction, when you've over 3 million pixels on a screen and one goes bad, one should rant and rave or give excuses for a return based on ONE dead pixel.

To the OP, try to return it...you won't know if they'll accept it back if you don't ask. Just realize that if there is (yeah, someone posted above) an Apple policy on this and they say no, don't get all upset about it...99% of the screen market has pixel policies (no matter how people rant that its insane or that they spent x,xxx for hardware).

If you cut yourself shaving, do you return the blade? It's the nature of the beast.

Oh yeah, I've got a dead pixel too. I just haven't slit my wrist over it.

[tdgrn]

Did you not read my post?
They are going to take care of it, for just one dead pixel. :D

Obviously it sucks to go through the hassle, but it really sucks because nothing else is wrong with it, no yellow backlighting, no uneven backlighting, no weird audio issues, nothing. Just one f'n pixel away from perfection. I'm glad I am going to get it taken care of, but it just makes for a sad panda.

Seriously,
Do you guys not read?
EVERYTHING is getting taken care of. LOL, I don't know why people are arguing about it still. Whatever.

Once again, thanks to all that have helped me when I had a question about the policy...

[Max(IT)]

I too have a degree in BBA and MIS, and have been working in the industry for quite some time now, but that has nothing to do with a dead pixel issue you are having.:p

I had a dead pixel on my previous 24" noticed it after the 2 week return policy, damn aurora wallpaper does a good job of disguising it. Was one of the reasons why I was disgusted with the computer after I noticed it. When the 27" i7s were announced I jumped at one and sold my 24" c2d for quite a loss.

In my opinion, I don't care what if 10 dead pixels are "within spec" I paid 2200 for a perfect machine, not a penny less, if they aren't willing to work with me to exchange it for a perfect machine then I dont want it.;)

Luckily my i7 has no dead pixels or yellowing, first thing I did when I powered it up was change the background and check for dead pixels.:D

Just hopefully your next machine won't have any dead pixels.

There is not such a "perfect computer", also in the 3000 or 4000 $ price range. Every, and I mean EVERY component has factory tolerances, and dead pixels are just one of them.

BTW I'm happy the OP's issue was solved anyway

[88keydave]

Good luck - there are worse problems you could get than one bad pixel. You could be opening up Pandora's box.

It helps me to think of my iMac as a family member (or pet) that is imperfect but I love her anyway :-) lol

Best darn display I have ever used! Everything looks better on a 27" iMac!:cool:

[MacHamster68]

ok i agree, partly Mac's become family members
when i had pc's i always bought a new one (most times used anyway but thats not the point)and sold the old one , but since i have Mac's i cant bring myself to selling one of them , but they are all used , and they all have a sign anywhere that they had been used if you look close , but there is a big difference if i buy at ebay i know before i bid about imperfections , and then it is my desicion how much i bid for them ....
but if you buy something new ,then you should not find any imperfections on your brandnew product as thats the whole point of buying a new product to get a perfect product , if apple would agree to a haggle say 20% of if you find a dead pixel or 30% of if you got slight yellow tinge ,

there is a big difference if i would bid on a iMac 27" at ebay where the seller tells me in the listing about a dead pixel or a yellow tint , if he doesnt its simple fraud
but fro apple you have to accept these things , because the amount of returns some people have to go through over month without a useful computer are simply a absolute disgrace