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MacRumors
May 5, 2010, 10:15 AM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com/iphone/2010/05/05/atandt-customers-continuing-to-experience-excessive-dropped-calls/)

A new survey (http://www.investorplace.com/experts/jeff_reeves/att-dropped-calls-t-stock-verizon-vz-sprint-nextel-s-t-mobile-deutsche-telecom-dt.html) from ChangeWave Research reveals that the firm's business-focused survey base is seeing the highest percentage of dropped calls (4.5%) on AT&T, easily exceeding performance leader Verizon (1.5%), as well as Sprint (2.4%) and T-Mobile (2.8%).


http://images.macrumors.com/article/2010/05/05/111315-dropped_calls.gif

Not only is AT&T trailing the other major U.S. carriers, but the poor performance is part of a trend of increasing drop calls against the background of improving performance from rival Verizon, as well as major investments (http://www.macrumors.com/2009/12/09/atandt-addressing-network-performance-in-manhattan-and-san-francisco-high-bandwidth-users/) made by AT&T to address performance in some of its most troubled markets.


http://images.macrumors.com/article/2010/05/05/111315-verizon_vs_att_dropped.gif

The survey notes that the percentage of dropped calls for each carrier closely mirrors customer satisfaction, with 49% of survey respondents on Verizon indicating that they are "very satisfied" with their carrier, while only 23% of AT&T customers in the survey pool indicated the same.


http://images.macrumors.com/article/2010/05/05/111316-service_provider_satisfaction.gif

ChangeWave's study focused on voice services, where AT&T apparently continues to struggle. A study (http://www.macrumors.com/2010/02/23/atandt-tops-3g-wireless-performance-study/) released earlier this year indicated that AT&T's data service has improved markedly in most markets, pushing the carrier to the top of the heap by many metrics.

Article Link: AT&T Customers Continuing to Experience Excessive Dropped Calls (http://www.macrumors.com/iphone/2010/05/05/atandt-customers-continuing-to-experience-excessive-dropped-calls/)



CANEHDN
May 5, 2010, 10:17 AM
How is it possible that AT&T still can't get this stuff together. It's ridiculous. I'm surprised Apple hasn't stepped in the fix this stuff. It's giving the iPhone a bad name.

Small White Car
May 5, 2010, 10:23 AM
AT&T's plan worked brilliantly.

They put me through a year where about 40% of my calls got dropped and then fixed it so only about 5% get dropped now.

So even though that's worse than the other carriers I am personally thrilled with that number.

So...good plan, AT&T!

deannnnn
May 5, 2010, 10:23 AM
I'm wondering what the specifics about dropped calls in New York City would look like.

On average I get about 3-4 dropped calls every day. Every. Single. Day.
My roommate on Verizon has had one dropped call in the year that we have lived together.

kayle12
May 5, 2010, 10:37 AM
I have Verizon and I think I've had two dropped calls in years.

AT&T really needs to get more towers up, that's the only solution in my mind.

Kayle

-aggie-
May 5, 2010, 10:40 AM
AT&T's plan worked brilliantly.

They put me through a year where about 40% of my calls got dropped and then fixed it so only about 5% get dropped now.

So even though that's worse than the other carriers I am personally thrilled with that number.

So...good plan, AT&T!

I'm in your area, but out in the boonies. I've never had a dropped call.

mattwolfmatt
May 5, 2010, 10:43 AM
Every time it happens (I seem to get a string of dropped calls about once a month) I call ATT customer support. They talk as if this is unheard of and "we'll get this fixed right away". So far they have replaced my SIM card for free; they said the next step is a new phone.

I was hoping for a reduction in monthly price. We'll see.

Shasterball
May 5, 2010, 10:45 AM
Eh, who needs voice? Who uses their phone as a "phone" anyway? ;)

nozebleed
May 5, 2010, 10:51 AM
I still believe its just where you are at in the country. This graph is the exact opposite of what I experience. Verizon work phone - *****. Dropped calls so bad I forwarded the number to my iPhone. AT&T personal phone - no dropped calls.

Mlrollin91
May 5, 2010, 10:51 AM
I'm in SoCal, when I was on Verizon I had 1-3 drop calls a week. I've been on AT&T for a little over 18 months, and have had 1 drop call. The conversation was over 2.5 hours as well, so something that long is bound to drop eventually.

BladesOfSteel
May 5, 2010, 10:51 AM
I have had ATT for almost three years now - and I haven't had one dropped call.

sgosine
May 5, 2010, 11:04 AM
In my opinion AT&T is the worst service in the universe; Here in Boulder Colorado You have to carry 2 phones! my iphone through at&t and the one I actually can make calls on.:mad:

kas23
May 5, 2010, 11:04 AM
I get about 0-1 dropped calls per day. That said, only about half of my incoming calls get through. The rest go straight to voicemail (so I am told).

BryanLyle
May 5, 2010, 11:05 AM
They needed to do a study to figure this out?

gonzoh
May 5, 2010, 11:16 AM
I am based in Los Angeles and I had very few dropped calls until about a month ago. I now get about 2 dropped calls a day

Typical really, it was just after I told a colleague I was never having a real problem with my iPhone!

freelancing
May 5, 2010, 11:30 AM
My husband has been an AT&T user for over a decade. He never experienced dropped calls until we started dating and he was talking to me (I'm on an iPhone, he is not). We often get disconnected 2-4 times per hour as we talk during our commutes home. We have different shifts, but take the same routes home and we get dropped no matter whether I'm stationary and he's moving, vice versa, or if we're both moving. This also happens when we're on business trips - both stationary - him at home, me in a hotel - and we will get disconnected. The recurring motif has been the iPhone. When I talk with others who have AT&T but no iPhone, they only get disconnected when they are talking w/ someone who has an iPhone. The worst issue is when I am communicating w/ someone iPhone to iPhone.

IF this wasn't the iPhone and otherwise so awesome, I would have switched a long time ago... and frankly, I'm still contemplating going to another phone when my contract is up - because the dropped calls are so aggravating.

Coworkers of mine that have switched from Blackberry on AT&T to iPhone have reported an inordinant number of disconnected calls since switching to the iPhone, even though it's the same carrier, same phone number and same physical location of use.

My "assumption" is that the iPhone software is making some errant call to the tower intermittently (whether too high/low power request or other issue) at which point, the tower drops the call.

While my experience with disconnects are sometimes random, there are some places that either I or my husband will be travelling by, when we will experience a disconnect - a place where he never gets disconnected while speaking to others w/o iPhones... places I never got disconnected before having an iPhone, either.

This may not be just an AT&T issue. It could be when you are a certain distance from a tower (lower power or significantly higher power?) and/or the phone is experiencing a push of data, that the interrupt happens.

This has largely been the elephant in the living room that AT&T and Apple has been ignoring. I have not only not seen an improvement, I've seen the situation get worse over time - whether this has to do w/ an increase of iPhone use faster than the towers can keep up, OR problems w/ iPhone OS updates or a combination of both - who knows. They need to fix this already.

MacPhilosopher
May 5, 2010, 11:31 AM
As much as I want to say that it s a grass is always greener type situation, in Phoenix AT&T is considered the worst. Especially indoors. They really must stretch the towers out here in the desert. I can;t even use my iphone in my home.

bigjohn
May 5, 2010, 11:33 AM
Works fine for me here in L.A.

Although I so rarely use voice anymore... I wish there was a 200 minute plan for like $19

nefan65
May 5, 2010, 11:35 AM
Ok...so here's the deal...

I've been on AT&T for over a year now, using an iPhone 3g. No dropped calls at all, 5 bars everywhere in my area, and full 3G coverage.

Verizon has 0 bars in my area, and their phones are crap...

Way to go AT&T!

WTF? Why do people buy phones without knowing if they work in their areas first? If I went by what people say on these boards, I'd have bought a Verizon phone that wouldn't work in my area, and on a phone that's crap....

STOP MAKING PURCHASING DECISIONS BASED ON OTHER PEOPLES OPINIONS!

goobot
May 5, 2010, 11:50 AM
I blame the iphone. Its a hog and kills atts network. If it was a diff phone this wount be happening. Apple needs to make it work with the network better.

grapes911
May 5, 2010, 11:52 AM
Yeah, no dropped calls is the only thing I miss about Verizon. AT&T is pathetic in my area.

rdowns
May 5, 2010, 12:00 PM
FWIW, I got many more dropped calls with Verizon than I do with ATT in the Queens-Long Island NY areas.

Interesting how iPad 3G owners are claiming that signal strength and speed are much better than on their iPhones. Couldn't possibly be Apple's doing. :rolleyes:

bigchief
May 5, 2010, 12:01 PM
I've been with AT&T for many years and I can not remember the last time I had a dropped call. If I started having dropped calls I would change carriers.

ohio.emt
May 5, 2010, 12:02 PM
I haven't had any dropped calls yet. I think the problem is more the iPhone, than AT&T's network . If I drive out of 3G service my iPhone drops service and says no service on it, doesn't revert to the Edge network most times. I have to turn 3G off or turn airplane mode of then on to get service on Edge. IMHO apple needs to fix the software in order to make the switch to and from Edge and 3G like other phone, no drop in service it just switches over. Sitting at home if I turn 3G on I get 3G signal and speed with 4 bars, but after about 5 minutes it switches to Edge. Any other phone besides the iPhone stays on 3G.

Tailpike1153
May 5, 2010, 12:07 PM
Two weeks ago my service was flaking out. Couldn't make calls or get to 3G all day. Wasn't too happy. Wentthe AT&T store to go vent and the hottest clerk, I have ever seen, was working. She was so hot, she should have been over at VS in VS modellling something for me. wink, wink. nudge, nudge. ;) She said they were working on a go-live of 12 new towers. The engineers had screwed up the configs. So the new towers and some of the old towers weren't playing nice with network. I live in mostly Verizon country. AT&T has been making improvements out the whaz. They finalized the deal for Centennial Wireless. Alot of those towers flipped to ATT recently. So for me, my piece of the network got bigger & better. Now mind you this girl was so good looking she could have told me to set my iPhone on fire and I would have given it serious consideration. It seems like AT&T is trying to act like it cares. So back to mis hottie. I asked for her phone number. ANd she told me, 1-800-331-0500. I think she likes me.

Wilbah
May 5, 2010, 12:09 PM
iphone user since day 1.. I was verizon prior.. I live in central NJ, commute into NYC.. my service is so awful that I no longer talk on the phone.. seriously, my communication habits have changed.

At home, I drop literally half of my calls inside and out, on the road, a little less but still a joke by any standard. If you check the map, I live in a high coverage, full 3G zone, it's not like I live in the sticks....

When I first upgraded to the 3GS from my 2G, I noticed a marked improvement so I thought maybe it was the original 2G phone, but now, over the last few weeks the service has gotten so bad that I am ready to dump it and move on. I really just need a phone that works and doesn't give me high blood pressure every time I pick it up to get on a call.

The problem is that the iPhone and some of the apps I utilize have become integral parts of my workflow, so it won't be an easy change.

Yesterday I called AT&T for the first time in months and just yelled at everyone I could until I was good and satisfied. I've already gotten them to give me refunds (several time) it's not about the money anymore.

I just really wish they'd invest some of the loads of cash they're taking to upgrade their network, especially in the busiest metro areas that are the hardest hit. Or perhaps maybe even invent a new method relieve pressure on their network (something along the lines of the micro-cell but more widespread)?

They should also RUSH the micro cell to all markets immediately, and GIVE it to people! Seriously.. for the money we pay, they should GIVE the microcell away to anyone on AT&T who will take it. It will relieve pressure on their network and possibly save them from additional towers.

The device is cheap comparatively .. and we are the ones who are paying for the internet connection that it utilizes! For the nearly $6,000 I've given AT&T over the last 3 years (we have 3 iPhones on a plan) I think it's only fair they give us a service that at the very least they are trying to improve.

mspman
May 5, 2010, 12:45 PM
I've noticed over the past few weeks there have been more issues than normal with AT&T in Minneapolis. Last week and the week before it I was getting at least 1 dropped call a day, sometimes two. And there are times when I'm in my condo when I don't get 3G, only EDGE. And I live downtown, so this should not be happening. Very frustrating!!

rdstoll
May 5, 2010, 12:49 PM
AT&T should be embarrassed. Seriously, I had Sprint PCS in the late 90's that had much better call performance than AT&T does today. Having been with Verizon prior to switching to AT&T to get the iPhone I used to think the device was the problem but it's clear it's AT&T.

Worst part is that I got an email from AT&T just last week saying they just "completed a major upgrade" in Chicago. I'm still getting dropped calls left and right and 3G isn't that great either. And this is AFTER the upgrade??

deannnnn
May 5, 2010, 01:06 PM
Check out this poll that was on Facebook today!
Anyone wanna guess which answer I chose? ;)

phineas
May 5, 2010, 01:06 PM
This post and the results are why I am hoping vzw picks up the iPhone, if they dont, well guess I'll go to tmobile:eek:, Nahhhhh I'll just sell the iPhone and go back to vzw.

AT&T's crap is getting to be too much, wait till the Zombie invasion, I bet there network will be the first one to go down

deannnnn
May 5, 2010, 01:08 PM
Worst part is that I got an email from AT&T just last week saying they just "completed a major upgrade" in Chicago. I'm still getting dropped calls left and right and 3G isn't that great either. And this is AFTER the upgrade??

Yeah, after the "major upgrade" in NYC last year, I saw major improvements with 3G speeds, but even more dropped calls. I was happy about the speed I guess, but I don't have a landline, and really rely on my iPhone for calling. It's terrible.

Scooterman1
May 5, 2010, 01:08 PM
Dropped calls on AT&T are just a thing that you learn to tolerate. Even in our Houston area, where signals are strong on 2 iPhones, my wife and I drop calls each day in her 30 minute drive home. It seems to happen in the same areas so it may be when the calls get handed off to a different tower.

zencowboy
May 5, 2010, 01:23 PM
I honestly can say no dropped calls for me in Boulder and when traveling to Golden and Evergreen CO using At&t since 2005 with an iphone and LG phone since then. From all the posts saying works here...doesn't work here, seems there must be more to the issue!?

A 'joke' that came to mind is some folks energy vibe might be quite low that it must be sucking the calls connecting waves right out of the phone and thus dropping calls:p

spazzcat
May 5, 2010, 01:28 PM
Does this data have number of calls vs number of dropped calls? It looks like they just asked people if they have had a dropped call? I had maybe one dropped call this whole year. But I don't talk on my phone as much as someone else may.

Lara F
May 5, 2010, 01:53 PM
Funny bit of irony - I went to Lake Placid NY for a sports competition last fall where a main sponsor was AT&T - logo on the side of the boards, booth set up etc.

Tower went down second day and there was zero service for 24h. :o

Now that AT&T offers a Canada plan with no extra long-distance fees, I may actually start talking on my iPhone for more extensive periods of time. Should be interesting to compare with Verizon...so far my frustration in NYC has been more over unavailable/slow internet connection than dropped calls.

NewSc2
May 5, 2010, 01:58 PM
Two weeks ago my service was flaking out. Couldn't make calls or get to 3G all day. Wasn't too happy. Wentthe AT&T store to go vent and the hottest clerk, I have ever seen, was working. She was so hot, she should have been over at VS in VS modellling something for me. wink, wink. nudge, nudge. ;) She said they were working on a go-live of 12 new towers. The engineers had screwed up the configs. So the new towers and some of the old towers weren't playing nice with network. I live in mostly Verizon country. AT&T has been making improvements out the whaz. They finalized the deal for Centennial Wireless. Alot of those towers flipped to ATT recently. So for me, my piece of the network got bigger & better. Now mind you this girl was so good looking she could have told me to set my iPhone on fire and I would have given it serious consideration. It seems like AT&T is trying to act like it cares. So back to mis hottie. I asked for her phone number. ANd she told me, 1-800-331-0500. I think she likes me.

:D:p:D lol

guzhogi
May 5, 2010, 02:21 PM
Two weeks ago my service was flaking out. Couldn't make calls or get to 3G all day. Wasn't too happy. Wentthe AT&T store to go vent and the hottest clerk, I have ever seen, was working. She was so hot, she should have been over at VS in VS modellling something for me. wink, wink. nudge, nudge. ;) She said they were working on a go-live of 12 new towers. The engineers had screwed up the configs. So the new towers and some of the old towers weren't playing nice with network. I live in mostly Verizon country. AT&T has been making improvements out the whaz. They finalized the deal for Centennial Wireless. Alot of those towers flipped to ATT recently. So for me, my piece of the network got bigger & better. Now mind you this girl was so good looking she could have told me to set my iPhone on fire and I would have given it serious consideration. It seems like AT&T is trying to act like it cares. So back to mis hottie. I asked for her phone number. ANd she told me, 1-800-331-0500. I think she likes me.

Pics of her?

My sister keeps asking when the iPhone is coming to Verizon. She really wants an iPhone, but hates AT&T.

And just so you know, my sister's married. Sorry guys.

snoopy07
May 5, 2010, 02:22 PM
The perfect solution would be for apple to give all US carriers the Iphone. Then we can go and pick the network that works best. People that like At&t stay with At&t, if you want Verizon or t-mobile then go, that way we all live happy. Itís your call Apple :apple: we customers deserve to choose our carrier for our iphone.

nylon
May 5, 2010, 02:25 PM
I'm really surprised about lack of choice in picking your provider in the US for the iPhone. In most other countries where the iPhone is sold it is carried on every major carrier. In Canada all 4 major carriers have the iPhone.

jayducharme
May 5, 2010, 02:26 PM
Coworkers of mine that have switched from Blackberry on AT&T to iPhone have reported an inordinant number of disconnected calls since switching to the iPhone, even though it's the same carrier, same phone number and same physical location of use.


There seems to be a real split in this thread: people who get lots of dropped calls with the iPhone and people who get none. I haven't had any dropped calls in the two years I've had my iPhone. But there have been many calls that never rang and instead went straight to voicemail.

I'm wondering if Apple might have produced a slew of defective iPhones, and those are the ones that are dropping calls. It's so strange that people are having such vastly different experiences, regardless of the call area. It sounds more like a hardware/software problem.

nagromme
May 5, 2010, 02:35 PM
I get maybe 1 dropped call a year in a medium-to-large US city (top 50, not top 10!). For all I know it was the other party who dropped. But there are still dead zones that bug me—mostly in rural areas but also in random suburban spots.

Unfortunately, the other carriers seem to be dead in the same spots!

And AT&T customer service is miserable. (I’ve never needed customer service for phone stuff, but I have their DSL as well) At the same time, my friends with Sprint and Verizon have horror stories and are itching to switch carriers! Asking which one has worse customer service seems silly when they ALL seem so bad. Not bad every time, but bad often enough that I’d want to change carriers.

There are no good US carriers in my view :( At least AT&T lets me use voice and data at the same time.

There seems to be a real split in this thread: people who get lots of dropped calls with the iPhone and people who get none. I haven't had any dropped calls in the two years I've had my iPhone. But there have been many calls that never rang and instead went straight to voicemail.

I'm wondering if Apple might have produced a slew of defective iPhones, and those are the ones that are dropping calls. It's so strange that people are having such vastly different experiences, regardless of the call area. It sounds more like a hardware/software problem.

My guess is regional variation—even from neighborhood to neighborhood in the same city. That, and having contacts that use different networks. The drops aren’t necessarily caused from your own end. (One person might talk to a lot of land lines and another might talk to a lot of T-Moble people. If T-Mobile drops calls in that neighborhood, the person might think his iPhone was to blame.) So it’s hard to compare two peoples’ experiences. But it’s easy to know the whole situation isn’t acceptable!

snoopy07
May 5, 2010, 02:49 PM
Until at&t gets competition from other provider with the iphone things wonít change. Right now if you want the iphone in the US its at&t or jailbrake it to t-mobile. At&t wonít care because if you want the iphone you need them, but with other carriers it will be different. They will have to maintain a great network and service or will take our iphone to the other carrier. This competition is needed and itís the only way we the customers will get what we need.

:apple:

Black94TSi
May 5, 2010, 03:01 PM
I live in an area where there are 4 towers within 3 miles. I have usually 2 bars in my house and 5 bars outside.

In any given day I drop at least 60% of my calls. I will get around 10 failed calls too(goes against my minutes).

I am a new att customer too, just signed up in November.

I am really thinking of going back to sprint where I never had dropped or failed calls.

JediZenMaster
May 5, 2010, 03:38 PM
Woah i've never had excessive dropped calls with ATT mobility. The Service here in NC is pretty flawless well for me anyway.

The only time i ever experienced excessive calls was with verizon when i was attempting to use the phone underground in a mall parking deck.

Funny thing is AT&T mobility in that same parking deck works fine. :cool:

Rot'nApple
May 5, 2010, 03:40 PM
Dismissive Title Macrumors!

Shouldn't that read 'SOME' AT&T Customers Continuing to Experience Excessive Dropped Calls?!

When Gizmodo leaked the iPhone photos, I talked to a friend with an iPhone 3GS and she has had it for well over a year in my local area, surrounding cities and even states. It is her only phone, no more land line and she loves to talk on the phone. Even before iPhone she was burning up the minutes.

Anyway, not owning an iPhone myself, but this might be the model I've been waiting for, I asked her again, for her experience using the iPhone on AT&T's network regarding their service and if she had experienced problems, knowing all the complaints we hear and I'm not saying they aren't happening and are not legitimate, but what of my stomping grounds where I'll most likely be using the phone 99 percent of the time... What of it? Her answer...

No Problemo (in honor of all the illegal aliens celbrating Cinco de Mayo by going to the Los Suns basketball game without any tickets 'cuz Lord knows you can't ask for "Papers Please" err tickets! :D

CaryMacGuy
May 5, 2010, 04:20 PM
I consistantly drop calls. I will be just sitting in the living room or in a bedroom and BOOM call drop. I am not even moving around and a call will drop. It is really frustrating.

XjeffX
May 5, 2010, 04:54 PM
I would be thrilled if only 4.5% of my calls were dropped. While I don't use talk on the phone much, nearly 50% of my calls end up dropping at some point.

manhattanboy
May 5, 2010, 05:30 PM
I have had ATT for almost three years now - and I haven't had one dropped call.

and obviously have either never made any calls or do not live in a major metropolitan city like NY.

hstaniloff
May 5, 2010, 05:30 PM
I live on the north shore of Long Island. The service is the worst. Absolutely the worst. I get little to no service in my home. When out and about, the phone is only reliable about 30% of the time. Dropped calls every singe time. Every time. Pitiful. Everywhere else - the Hamptons, off LI like down in Virginia or Florida, the phone works great. I love the iPhone but the service is making me bail. As soon as they come out with a Verizon version of the iPhone, I'm outta here AT&T!

manhattanboy
May 5, 2010, 05:38 PM
iphone user since day 1.. I was verizon prior.. I live in central NJ, commute into NYC.. my service is so awful that I no longer talk on the phone.. seriously, my communication habits have changed.

At home, I drop literally half of my calls inside and out, on the road, a little less but still a joke by any standard. If you check the map, I live in a high coverage, full 3G zone, it's not like I live in the sticks....

When I first upgraded to the 3GS from my 2G, I noticed a marked improvement so I thought maybe it was the original 2G phone, but now, over the last few weeks the service has gotten so bad that I am ready to dump it and move on. I really just need a phone that works and doesn't give me high blood pressure every time I pick it up to get on a call.

The problem is that the iPhone and some of the apps I utilize have become integral parts of my workflow, so it won't be an easy change.

Yesterday I called AT&T for the first time in months and just yelled at everyone I could until I was good and satisfied. I've already gotten them to give me refunds (several time) it's not about the money anymore.

I just really wish they'd invest some of the loads of cash they're taking to upgrade their network, especially in the busiest metro areas that are the hardest hit. Or perhaps maybe even invent a new method relieve pressure on their network (something along the lines of the micro-cell but more widespread)?

They should also RUSH the micro cell to all markets immediately, and GIVE it to people! Seriously.. for the money we pay, they should GIVE the microcell away to anyone on AT&T who will take it. It will relieve pressure on their network and possibly save them from additional towers.

The device is cheap comparatively .. and we are the ones who are paying for the internet connection that it utilizes! For the nearly $6,000 I've given AT&T over the last 3 years (we have 3 iPhones on a plan) I think it's only fair they give us a service that at the very least they are trying to improve.

You are talking logically and trying to make sense of what AT&T is doing.
Good luck with that!
Now that the 3G iPad is out, you can say goodbye to those fast data speeds.
AT&T blows, but that said, I have noticed faster connection rates with phones other than the iPhone using the same sim, just never in NYC.

goobot
May 5, 2010, 05:38 PM
and obviously have either never made any calls or do not live in a major metropolitan city like NY.

i live in one of att's top 3 markets and havent dropped a call for a year. and both me and my dad (who also doesnt drop calls) are on the phone a lot.

for all the people saying they have a bad signal just in your house its your own fault. not att's.

also to this chart thing i bet most of the people on that chart are att haters just cause the iphone is att only. FYI dont get a phone if its service doesnt work near you. you have no right to complain if there are other carriers to choice.

deannnnn
May 5, 2010, 05:46 PM
i live in one of att's top 3 markets and havent dropped a call for a year. and both me and my dad (who also doesnt drop calls) are on the phone a lot.

for all the people saying they have a bad signal just in your house its your own fault. not att's.

also to this chart thing i bet most of the people on that chart are att haters just cause the iphone is att only. FYI dont get a phone if its service doesnt work near you. you have no right to complain if there are other carriers to choice.

My phone doesn't work on the street in New York.
That's not AT&T's fault?

Coverage tends to be better in America's suburbs like say... Long Island?

deannnnn
May 5, 2010, 05:47 PM
i live in one of att's top 3 markets and havent dropped a call for a year. and both me and my dad (who also doesnt drop calls) are on the phone a lot.

for all the people saying they have a bad signal just in your house its your own fault. not att's.

also to this chart thing i bet most of the people on that chart are att haters just cause the iphone is att only. FYI dont get a phone if its service doesnt work near you. you have no right to complain if there are other carriers to choice.

PS. I don't doubt what you're saying, by the way. My phone works great when I'm in Miami. There are just very localized issues, and if you're in one of the problem areas, it can be very frustrating.

blindzero
May 5, 2010, 05:49 PM
I'm just outside of DC and don't have any issues with dropped calls or missed voicemails.

I did when I was on Edge, but since 3G it's been great.

Call quality on the other hand wildly variesfrom unbearable to decent sometimes within the same call.

ThunderSkunk
May 5, 2010, 05:51 PM
Well I just came across this in the local paper:

Apparrently, everybody loves AT&T.

Darlings, even.

Sniveling Sycophants...

m4c1nt05h
May 5, 2010, 06:35 PM
i really don't understand all the people in NYC who have dropped calls multiple times a day.

i live in brooklyn, ny and work in manhattan. i have NEVER experienced the amount of dropped calls as some people on macrumors (who live in the nyc area) have.

i want to know how many calls for those who have all these "problems" with AT&T make a day. i do not have a land line, so my iphone is the only phone i have. i have owned an 1st gen iphone and i have had a 3Gs for almost 1 year.

i make, on average, about 5 - 20 calls a day. i may experience a dropped call or a call that didn't go through about 3 - 5 times PER MONTH.

the only annoyance that i have experienced more often than i'd like has to do with visual voicemail. sometimes, when i try to play my messages via visual voicemail, it never connects. so i have dial my iPhone's # and check my messages the old school way. but that doesn't happen that often.

for all those people who have dropped calls every day, are your iPhones jailbroken? i am not sure that would have anything to do with it, though.

QCassidy352
May 5, 2010, 06:52 PM
I had about 2 dropped calls in 2 years with AT&T until very recently, and just in the past few weeks I've had a few (maybe 5?). Definitely annoying but my fiance has had even more with vzn, so what can ya do.

theheadguy
May 5, 2010, 07:02 PM
I've never had a dropped call.
I have had ATT for almost three years now - and I haven't had one dropped call.
Works fine for me here in L.A.
I've been with AT&T for many years and I can not remember the last time I had a dropped call.
I haven't had any dropped calls yet.
I honestly can say no dropped calls for me in Boulder
For christ's sake -- Arn, why not make a sticky for people who's phones work?

Dismissive Title Macrumors!No Problemo (in honor of all the illegal aliens celbrating Cinco de Mayo by going to the Los Suns basketball game without any tickets 'cuz Lord knows you can't ask for "Papers Please" err tickets! :D
Get your politics out of this thread. There is a place on this site (http://forums.macrumors.com/forumdisplay.php?f=47) for that crap.

Longey Nowze
May 5, 2010, 08:25 PM
I don't think it's an iPhone problem, I live outside the US and I have never had a dropped call. I have also used the iPhone in various countries including the US in Boston to be exact and I experienced no problems.

My husband has been an AT&T user for over a decade. He never experienced dropped calls until we started dating and he was talking to me (I'm on an iPhone, he is not). We often get disconnected 2-4 times per hour as we talk during our commutes home. We have different shifts, but take the same routes home and we get dropped no matter whether I'm stationary and he's moving, vice versa, or if we're both moving. This also happens when we're on business trips - both stationary - him at home, me in a hotel - and we will get disconnected. The recurring motif has been the iPhone. When I talk with others who have AT&T but no iPhone, they only get disconnected when they are talking w/ someone who has an iPhone. The worst issue is when I am communicating w/ someone iPhone to iPhone.

IF this wasn't the iPhone and otherwise so awesome, I would have switched a long time ago... and frankly, I'm still contemplating going to another phone when my contract is up - because the dropped calls are so aggravating.

Coworkers of mine that have switched from Blackberry on AT&T to iPhone have reported an inordinant number of disconnected calls since switching to the iPhone, even though it's the same carrier, same phone number and same physical location of use.

My "assumption" is that the iPhone software is making some errant call to the tower intermittently (whether too high/low power request or other issue) at which point, the tower drops the call.

While my experience with disconnects are sometimes random, there are some places that either I or my husband will be travelling by, when we will experience a disconnect - a place where he never gets disconnected while speaking to others w/o iPhones... places I never got disconnected before having an iPhone, either.

This may not be just an AT&T issue. It could be when you are a certain distance from a tower (lower power or significantly higher power?) and/or the phone is experiencing a push of data, that the interrupt happens.

This has largely been the elephant in the living room that AT&T and Apple has been ignoring. I have not only not seen an improvement, I've seen the situation get worse over time - whether this has to do w/ an increase of iPhone use faster than the towers can keep up, OR problems w/ iPhone OS updates or a combination of both - who knows. They need to fix this already.

calsci
May 5, 2010, 08:28 PM
they never seem to be on top of this issue.

calzon65
May 5, 2010, 08:38 PM
Great phone, crappy AT&T service, Apple should develop a version to run on Verizon.

IBradMac
May 5, 2010, 08:38 PM
AT&T Customers Continuing to Experience Excessive Dropped Calls

Four years now. wow.

Wilbah
May 5, 2010, 08:59 PM
I challenge you to walk down the west side, anywhere... but take 9th avenue from say... the 57th St to the mid 30's. Just get in a cab. Make a phone call in regular traffic. I'd be willing to wager that at least 75% of the time you drop a call, once, if not twice during that trip. It happens to me nearly every day.

i really don't understand all the people in NYC who have dropped calls multiple times a day.

i live in brooklyn, ny and work in manhattan. i have NEVER experienced the amount of dropped calls as some people on macrumors (who live in the nyc area) have.

i want to know how many calls for those who have all these "problems" with AT&T make a day. i do not have a land line, so my iphone is the only phone i have. i have owned an 1st gen iphone and i have had a 3Gs for almost 1 year.

i make, on average, about 5 - 20 calls a day. i may experience a dropped call or a call that didn't go through about 3 - 5 times PER MONTH.

the only annoyance that i have experienced more often than i'd like has to do with visual voicemail. sometimes, when i try to play my messages via visual voicemail, it never connects. so i have dial my iPhone's # and check my messages the old school way. but that doesn't happen that often.

for all those people who have dropped calls every day, are your iPhones jailbroken? i am not sure that would have anything to do with it, though.

corrado7
May 5, 2010, 09:02 PM
I have had ATT for almost three years now - and I haven't had one dropped call.

do you make phone calls?

Wayazo
May 5, 2010, 09:03 PM
As much as I want to say that it s a grass is always greener type situation, in Phoenix AT&T is considered the worst. Especially indoors. They really must stretch the towers out here in the desert. I can;t even use my iphone in my home.

I live just north of Seattle. I have an AT&T cell tower (sign on tower base identifies it as such) within line of sight less than a quarter mile away in a residential area. Inside my house I have never had a single call successfully completed on my iPhone. They have all dropped out. If I step outside where I can see the tower, about half the calls drop out. I also have delayed reception of SMS and voice mail. For example, this morning I received a voicemail that was left for me the previous evening. I've replaced my phone and cards twice without luck. My neighbor has Verizon. He can stand inside my house right next to me, get full bars, chat up a storm, SMS, browse Internet.

Go figure.

Freshfishing
May 5, 2010, 10:17 PM
At least 50% of my calls are dropped on ATT iPhones in MN. I probably know 50+ people in the area who have iPhones and everyone has the same level of issues. We are all getting really good at texting!

celo48
May 5, 2010, 10:43 PM
I am not a big fan of AT&T either but how come T-Mobile does better than AT&T , I do not know.

AT&T is not THAT bad. I know it is better than T-Mobile at least.

nimbusthegreat
May 6, 2010, 12:40 AM
ever since switching to sh&t when i bought the original iphone, i've had problems. it seems to get worse with each passing day. in the last month i've spent over 10 hours on the phone with sh&t trying to get this fixed to no avail. i love my iphone but HATE:mad: the network it's on.

iphones4evry1
May 6, 2010, 01:32 AM
I have definitely noticed an increase over the past few months. I used to experience a dropped call about once every two months, and now it's about twice per week.

AT&T really needs to work on this problem. It seems to be getting worse.

joncdixon
May 6, 2010, 01:59 AM
I have been with Sprint, T-Mobile and Now AT&T. Moving to AT&T the day after the release of the 2G iPhone.

How can this story be marked as new?!?

For the past 3 years I have told it like it is....

The iPhone is the best device on the planet: on the worst possible network!

With huge profit sharing, I feel Apple will never leave AT&T.

I will continue to use my 3G until the day they release of version 4.

dumb terminal
May 6, 2010, 02:42 AM
I challenge you to walk down the west side, anywhere... but take 9th avenue from say... the 57th St to the mid 30's. Just get in a cab. Make a phone call in regular traffic. I'd be willing to wager that at least 75% of the time you drop a call, once, if not twice during that trip. It happens to me nearly every day.

Heck, I work in an office in the Flatiron District, and on my work iPhone, it is literally an act of god if your call lasts longer than two minutes. I get slightly better times at home in Brooklyn (Prospect Heights), but I'm averaging about 5-6 dropped calls during the day. It's frustrating (and embarrassing at the same time) when I lose a call with a client, and after calling them back, they ask "Are you on AT&T?" And not to mention the absolutely atrocious data speeds.

Strangely, my (personal) Verizon Blackberry has never had a problem anywhere in NYC. Hmm :rolleyes:

hexonxonx
May 6, 2010, 05:11 AM
AT&T's plan worked brilliantly.

They put me through a year where about 40% of my calls got dropped and then fixed it so only about 5% get dropped now.

So even though that's worse than the other carriers I am personally thrilled with that number.

So...good plan, AT&T!

I too rarely have dropped calls. It's gotten much better since September. I can talk anywhere in the house now without the call dropping.

BornAgainMac
May 6, 2010, 06:31 AM
Maybe it isn't AT&T but the iPhone caller that is bragging about his iPhone, iMac, Apple, and Microsoft is dead, Flash sucks, Google copies... <click>

WiiDSmoker
May 6, 2010, 07:21 AM
I'm not letting AT&T off easily, but I still argue that half of the problem is the iPhone itself. When I'm the only person with an iPhone and everyone else around me is on old cell phones on the same network and they have 5 bars and I have no signal, there's a problem.

m4c1nt05h
May 6, 2010, 08:40 AM
Heck, I work in an office in the flatiron district, and on my work iPhone, it is literally an act of god if your call lasts longer than two minutes. I get slightly better times in Brooklyn (Prospect Heights), but I'm averaging about 5-6 dropped calls during the day. Sluggish data speeds in Midtown Manhattan.

Strangely, my (personal) Verizon Blackberry has never had a problem anywhere in NYC. Hmm :rolleyes:

i work in the flatiron district too. on 5th ave around 19th st.

i believe that you have issues with your iPhone but i am baffled as to why i have never experienced the amount of problems that many have here in NYC. don't get me wrong, i feel lucky i haven't had as many dropped calls.

Gravity
May 6, 2010, 09:25 AM
I am in the chicagoland area and I have a high percentage of phone calls that AT&T drops!!! Seems like every other phone call... I probably have about 40% of all my calls dropped by AT&T. What good are full bars on my phone if the connection isn't reliable? If that's the case, WHY do I spend so much for phone service???

kingtj
May 6, 2010, 09:27 AM
Ultimately, yes - that's probably the only realistic solution AT&T has, and they *are* adding new cell towers all the time. I got SMS messages a couple of times announcing new ones they put online in my city, over the last year or so.

But there's a technology battle here they're on the losing end of, as well. The CDMA network providers have an advantage automatically, because the frequencies they use penetrate structures better than the GSM network frequencies used by AT&T and T-Mobile. (Note that T-Mobile was the other carrier with equal customer dissatisfaction to AT&T in the bar graph ranking that metric.)



I have Verizon and I think I've had two dropped calls in years.

AT&T really needs to get more towers up, that's the only solution in my mind.

Kayle

JediZenMaster
May 6, 2010, 10:13 AM
I'm not letting AT&T off easily, but I still argue that half of the problem is the iPhone itself. When I'm the only person with an iPhone and everyone else around me is on old cell phones on the same network and they have 5 bars and I have no signal, there's a problem.

True and look at the European Carriers like 02 that have the iphone. They have the same issue. And if verizon ever gets the iphone they will have the same issue too.

tigress666
May 6, 2010, 10:19 AM
I've had AT&T/Cingular since 2002/3. I've barely ever had an issue. When I did, it was one month where they did seem to run ******. Then that went away and I've not had an issue again *shrug* (Ok, once at a county fair where probably all the people conglamerated together in an area that usually isn't that populous probably overloaded the towers there. Actually, it turned out it was my iphone had crashed and needed to restart which has happened to me occasionally). I've used my phone in Washington, Georgia, Connecticut, Long Island, and New Jersey.

The only carrier I avoid like the plague is Sprint. And to be fair, maybe they've improved by now (to have still survived I would think so). And it wasn't dropped calls. It was so reliabley bad connection calls I could never understand anyone calling on Sprint. And everyone I knew with Sprint had the same complaints.

MY parents had Sprint and I finally asked them to call me on their landline cause I never could understand the call (and htis was the time Sprint was advertising that you would misunderstand people on other networks. My experience their parody of other networks fit them to a T).

My only thing with Verizon (once again they may have changed by now) is they were significantly more expensive than Cingular or T-Mobile (and Cingular had better coverage than T-Mobile which is why I went with them). Like by 20 dollars a month when I was shopping for plans (this was just regular voice plans). I've been happy enough with Cingular I've never really felt the need to change *shrug*. I probably would not have gotten the iphone if it wasn't on AT&T (cause I was just browsing phones AT&T had). And now I love the iphone so much AT&T would have to suddenly get really bad or another carrier would have to get really good (or a really enticing phone) to make me want to leave.

henhowc
May 6, 2010, 10:20 AM
I don't really get my calls dropped when I'm connected with someone. But I do get a lot of calls where it never rings or registers as a missed call and it just goes straight to voice mail. That's a bit frustrating. I'm in the West Los Angeles area and work in a densely populated college campus so I'm assuming that's probably contributing to the problem.

tigres
May 6, 2010, 10:23 AM
In Philly yesterday; the airport.

Full bars, and 3G service.
Had 29 call failed.
Dropped 5 calls, with call failed.

Had customers calls go straight to VM.

Nice....

cdd543
May 6, 2010, 10:37 AM
Ultimately, yes - that's probably the only realistic solution AT&T has, and they *are* adding new cell towers all the time. I got SMS messages a couple of times announcing new ones they put online in my city, over the last year or so.

But there's a technology battle here they're on the losing end of, as well. The CDMA network providers have an advantage automatically, because the frequencies they use penetrate structures better than the GSM network frequencies used by AT&T and T-Mobile. (Note that T-Mobile was the other carrier with equal customer dissatisfaction to AT&T in the bar graph ranking that metric.)

This isn't true..both ATT and Verizon use the cellular 850 frequency in many places. The 1900 pcs band doesn't carry as far, but if tower or antenna placement is closer then it shouldn't matter.

Regardless ATT still drops a lot of calls. My wife is in Vegas and she has had about 10 dropped calls..all while showing a full 3g signal on her iphone.

baryon
May 6, 2010, 01:42 PM
This is ridiculous, I have never had a dropped call in my life with O2 here in the UK, or with T-Mobile in the rest of Europe, except when going into tunnels, but that's totally normal!

Hankster
May 6, 2010, 07:03 PM
I have the iPhone 3GS, it's not ATT. It's the iPhone. Plus, I rarely get voice drops, but I do lose data connection A LOT. Sometimes I have to reboot my iPhone 2-4 times a day just to get messages/email/etc.

But, people need to understand it's not ATT it's the iPhone that doesn't have good quality connection. Most of my friends have ATT and BlackBerrys and they ALWAYS have service and data even when my iPhone is dead in the water.

Full of Win
May 6, 2010, 08:15 PM
How much of this is from the GSM technology used? Can't CDMA pass through walls and other obsticals better than gsm ones? One would think this would make for less dropped calls.

jazzkids
May 6, 2010, 08:56 PM
Hopefully someone at ATT will read these posts! In the same boat, last 3-4 weeks been getting worse in R.I.

deannnnn
May 6, 2010, 10:04 PM
i really don't understand all the people in NYC who have dropped calls multiple times a day.

i live in brooklyn, ny and work in manhattan. i have NEVER experienced the amount of dropped calls as some people on macrumors (who live in the nyc area) have.

i want to know how many calls for those who have all these "problems" with AT&T make a day. i do not have a land line, so my iphone is the only phone i have. i have owned an 1st gen iphone and i have had a 3Gs for almost 1 year.

i make, on average, about 5 - 20 calls a day. i may experience a dropped call or a call that didn't go through about 3 - 5 times PER MONTH.

the only annoyance that i have experienced more often than i'd like has to do with visual voicemail. sometimes, when i try to play my messages via visual voicemail, it never connects. so i have dial my iPhone's # and check my messages the old school way. but that doesn't happen that often.

for all those people who have dropped calls every day, are your iPhones jailbroken? i am not sure that would have anything to do with it, though.

I'm jealous.

I walk from the village to Gramercy every day, and during this time, I usually chat on my iPhone. The call usually drops 1-2 times... and that's outside. In my apartment? Forget about it. 50% of my calls are dropped.

deannnnn
May 6, 2010, 10:07 PM
For christ's sake -- Arn, why not make a sticky for people who's phones work?

It's difficult for people who do not live in New York City to understand this issue. You should be happy that your iPhone works for you where you live, not upset at people who have difficulties with it.

DakotaGuy
May 7, 2010, 09:23 PM
I don't understand why someone would stay with AT&T if they are having so many dropped calls. With Verizon offering phones like the Droid Incredible and Motorola Droid it is possible to switch to a more reliable carrier and still have an "iPhone like" experience. I don't see the iPhone coming to Verizon anytime soon. If you really want an iPhone then just get a Touch and get a Verizon Android phone to go with it.

Of course it is your money, but I would be upset if I was paying my phone bill every month and not getting reliable service.

PsyD4Me
May 7, 2010, 11:03 PM
I don't understand why someone would stay with AT&T if they are having so many dropped calls. With Verizon offering phones like the Droid Incredible and Motorola Droid it is possible to switch to a more reliable carrier and still have an "iPhone like" experience. I don't see the iPhone coming to Verizon anytime soon. If you really want an iPhone then just get a Touch and get a Verizon Android phone to go with it.

Of course it is your money, but I would be upset if I was paying my phone bill every month and not getting reliable service.


There's just nothing like the iPhone experience

1tigerlivejob
May 8, 2010, 01:12 AM
there pretty reliable I had them for 5 years now

thespazz
May 8, 2010, 02:46 AM
Hopefully one day I won't drop a call. Happens too often.

Mademan12321
May 8, 2010, 10:53 AM
I've had AT&T/Cingular since 2002/3. I've barely ever had an issue. When I did, it was one month where they did seem to run ******. Then that went away and I've not had an issue again *shrug* (Ok, once at a county fair where probably all the people conglamerated together in an area that usually isn't that populous probably overloaded the towers there. Actually, it turned out it was my iphone had crashed and needed to restart which has happened to me occasionally). I've used my phone in Washington, Georgia, Connecticut, Long Island, and New Jersey.

The only carrier I avoid like the plague is Sprint. And to be fair, maybe they've improved by now (to have still survived I would think so). And it wasn't dropped calls. It was so reliabley bad connection calls I could never understand anyone calling on Sprint. And everyone I knew with Sprint had the same complaints.

MY parents had Sprint and I finally asked them to call me on their landline cause I never could understand the call (and htis was the time Sprint was advertising that you would misunderstand people on other networks. My experience their parody of other networks fit them to a T).

My only thing with Verizon (once again they may have changed by now) is they were significantly more expensive than Cingular or T-Mobile (and Cingular had better coverage than T-Mobile which is why I went with them). Like by 20 dollars a month when I was shopping for plans (this was just regular voice plans). I've been happy enough with Cingular I've never really felt the need to change *shrug*. I probably would not have gotten the iphone if it wasn't on AT&T (cause I was just browsing phones AT&T had). And now I love the iphone so much AT&T would have to suddenly get really bad or another carrier would have to get really good (or a really enticing phone) to make me want to leave.

Sounds exactly like my story. I liked Verizon, but couldn't justify another 45 bucks extra for service. I would never in this lifetime go back to Sprint after the harsh treatment of me and my connection problems. They made it seem it wasn't there fault they had crap service here.

The only place in Texas I couldn't get strong coverage is going towards Oklahoma in the boonies. Other than that it's been great when I travel to places like Las Vegas, Louisiana, Florida, and Atlanta. I have never had to dispute my bill or complain about excessive dropped calls.

ZenoVT
May 8, 2010, 03:41 PM
I live in manhattan and the call failed frequency is soo great that if I'm connected to wifi, you bet I'm using skype to make my calls. I hate when I'm on hold with a company going through those annoying labyrinth of an automated they set up to tie us in a loop, and when i finally get a hold of a representative I get a Call Failed error on my iPhone.

kdarling
May 8, 2010, 04:56 PM
Sounds exactly like my story. I liked Verizon, but couldn't justify another 45 bucks extra for service.

I think that ATT and Verizon are basically the same price nowadays.

If Sprint could roam with EVDO data on Verizon, I'd jump to them in a heartbeat. Hot phones, low price.

EricNau
May 8, 2010, 05:08 PM
I can honestly and without exaggeration say that over half of the calls placed with my iPhone drop, and it's been getting progressively worse in both cities where I use my phone. It's practically unusable.

My phone so consistently cycles between full bars and no service that Apple replaced my phone under warranty, to no avail.

I love my iPhone, but AT&T needs to go.

Swampthing
May 9, 2010, 09:33 AM
Been using my iPhone 3GS since July 2009 in the Washington DC metro area with almost ZERO dropped calls. It always seems that most of the AT&T dropped calls jokes and issues come from the West Coast...

carlgo
May 9, 2010, 12:31 PM
There is only one rational, consumer-friendly way to deal with this: allow carriers of our choice and offer plans that reflect the amount of use.

Right now it is like if you buy a BMW you can only use Shell gas and have to sign a contract to buy 200 gallons a month even even if you don't drive much. And, you have to pay for 200 gallons even if you do want to drive a lot, but the gas isn't even available!

Of course, you should have known that there are no Shell stations nearby and that others are driving around in perfectly good Fords and Kias that can fuel up at any of the other gas stations in town.

Maybe you really did believe the Shell employees who said a new station would be up soon. Of course, you do know that they might be tempted to sign you up to a contract that forced you to buy gas that wasn't actually available? Sort of a double-dip, eh?

And, maybe you didn't realize that many of the Shell stations that are open, in neighboring towns, only have one pump and that there are long lines of people waiting to fuel up their BMWs.

Shell says that they will build more stations, but mostly they just put new logos on the existing pumps and advertise more. Turns out that more pumps cost money and are opposed by many residents.

So, Shell simply charges more for the existing gas! And, they sell apps and BMWs and gas cards in the convenience store. Now they make so much money from all this that they actually give a large percentage back to BMW!

BMW is able to sell their cars for half the price because of this subsidy. Selling a very desirable and expensive car cheap and locking customers into a kick-back exclusive arrangement to regain the profit margin is genius. And, Shell can charge enough to cover the kickback and still make a huge profit. Pure genius.

The head of BMW, the improbably-named Herr Jobs is renowned all over the world for pulling off this marketing arrangement and greatly enriching both BMW and Shell. This business model will be studied for a hundred years.

In fact, it is so successful that other gas companies want to sell gas for BMWs as well. The problem is that it would cost a fortune to change their gas formulation to work in BMWs and they want BMW to instead change the fuel system to work with their gas.

Herr Jobs sees no reason to change the arrangement with Shell because he gets the financial breakdown every day and he first looks at the column showing the take from Shell.

As a kid, Herr Jobs loved Scrooge McDuck and hoped someday he would be diving into huge piles of money in the basement of his lavish new McMansion. Now he can do that!

It will all end. In time we will be able to buy the gas of our choice, from stations that are open in our area and which have fast, friendly service. We will actually be able to buy just the gas we need.

It is just hoped that this change will happen sooner than later because we consumers will certainly be better off when it does. Don't worry about Scrooge McDuck. He is a resilient old duck who will do quite fine and will remain the Head Duck on the pond as long as he wants.

sectime
May 9, 2010, 03:07 PM
I don't understand why someone would stay with AT&T if they are having so many dropped calls. With Verizon offering phones like the Droid Incredible and Motorola Droid it is possible to switch to a more reliable carrier and still have an "iPhone like" experience. I don't see the iPhone coming to Verizon anytime soon. If you really want an iPhone then just get a Touch and get a Verizon Android phone to go with it.

Of course it is your money, but I would be upset if I was paying my phone bill every month and not getting reliable service.
That's what I did after getting my Ipad. Droid has great reception no more dropped and missed calls

briguy21
May 9, 2010, 07:40 PM
I loved the iPhone, but the AT&T service is crap! It drops calls with 5 Bars and 3G, so the Towers are not the issue. If Steve Jobs would wake F&*$ up and get with Verizon then AT&T would go out of Business. I am now with Verizon which is where I came from to get the iPhone and I have not dropped a call yet?

C'Mon Steve get the iPhone to Verizon.

robertcoogan
May 9, 2010, 09:02 PM
Weird...I have had no problems with dropped calls or any part of my service since getting my iPhone.

gjkiii
May 9, 2010, 11:32 PM
Hopefully someone at ATT will read these posts! In the same boat, last 3-4 weeks been getting worse in R.I.

It won't matter. I am a firm believer than unless you have pressure from a competitor you can take your time fixing your problems. And until the iphone ends up on another carrier I can't see AT&T making improvements for Iphone users a priority. Despite what steve says I believe that the AT&T networks would be better if the iphone was on multiple carriers. It may have been a good decision for steve financially to make it exclusive but its not a good decision by steve for the iphone users.

MorganK
May 9, 2010, 11:35 PM
I have a 3G and my calls keep dropping for no apparent reason. I'll look down right after it ends and have 0 bars then 2 seconds later, standing in the same spot, I will have full bars. It is quite frustrating. Good thing I text more than I talk though or else I'd be highly annoyed.

Gidiyup
May 11, 2010, 04:49 PM
I'm in the Dallas (DFW) area and I don't have any problems with dropped calls. As far as data is concerned, I did notice that it was always faster when I was in Waco (one hour south) where there is less people. However, it seems like in the last six months, the data speed has gotten better.

Once week when I did get a seried of dropped calls someone told me to go into settings/general/reset/ reset network. I'm not sure if that fixed it but that was the only time I remember having a bad issue with dropped calls.

TuckBodi
May 12, 2010, 10:12 AM
WTF? Why do people buy phones without knowing if they work in their areas first? If I went by what people say on these boards, I'd have bought a Verizon phone that wouldn't work in my area, and on a phone that's crap....

STOP MAKING PURCHASING DECISIONS BASED ON OTHER PEOPLES OPINIONS!

Maybe you can help me out...I bought my 2G iPhone the day it was released. I did my research and knew I was going to lose a few bars going from T-Mo to AT$T. At home (where I work) I was getting 3 bars, which was 'okay.' A year later it dropped a bar and a year after that it dropped another bar+. I've swapped out phones and etc. AT$T continues to blame me, Apple, my trees, my microwave and even my fridge.

About 2 months ago I was finally creeping up to the 2-3 bar range and was again getting okay service. Then all of a sudden, about a week ago, I'm back to 1 bar and multiple dropped calls a day. What gives?

In the meantime I've been doing my *research* on Verizon and hoping Apple finally makes the jump in June.

jamesbjenkins
May 12, 2010, 11:14 AM
The ONLY reason I'm ATT is the iPhone. I get dropped calls all the time, billing issues out the yin-yang, terrible customer service who I can't even understand 75% of the time.......the list goes on.

I know it's not only ATT, but the notion that I have to pay an additional $20/month for SMS when I already pay those *$%&#^%s $30/month for "unlimited" data. WTF about it is unlimited if I can't send text messages (read: data) as part of the package. It's legalized robbery. I wish the other major carriers would follow Sprint's lead of the $69/month truly unlimited plan.

I wish I could do something worse than just leave ATT...like crap in a UPS box and ship it to their home office.

I swear I will leave ATT the very instant the iPhone becomes available on Verizon or Sprint. I'd really prefer Sprint, but Verizon will do.

ATT has been riding the iPhone train for almost 3 years, knowing that people will put up with their crappy service and other misc BS because they want the iPhone bad enough. It just makes me sick. I hope they go bankrupt when they lose the exclusivity on the iPhone. Booooo.

SamEdwards
May 13, 2010, 05:45 PM
I was looking into the MicroCell because I get tons of dropped calls in my apartment even though I have 4/5 bars. The AT&T employee told me that the Edge network is much less crowded in our area, Santa Monica, CA so you get far less dropped calls. Go to /settings/general/network and turn 'Enable 3G' off.
So far so good.
Since the majority of my problems are at home and I have wifi here it's a reasonable short term solution while they build more towers in our area later this year. Of course I can always turn 3G back on when I'm away from home and want to use the internet capabilities of the phone.
Love to know how it works for others.
Cheers,
Sam

TroyBoy30
May 14, 2010, 07:25 AM
There is only 1 spot in the ATL where I drop calls, but I leave my phone on edge so maybe that's why

drevvin
May 16, 2010, 01:07 PM
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.

cocky jeremy
May 16, 2010, 02:53 PM
I used to never get dropped calls on AT&T and lastnight alone i had 2-4. To top that off, i called my GF and it was ringing (at least on my end) and her phone never even rang. Called both of my parents, same thing. They were 5 feet away from me at the time. WTF. :eek:

kingtj
May 16, 2010, 03:18 PM
drevvin: I don't know where you get your "facts" from, but this is utter B.S. according to everything my friends and I have experienced.

Other carriers are going to have just as much "network congestion" with the other smartphones they're starting to put on their systems (Android based platforms with "true web browsers", etc.). So if your statement was accurate, we'd see a surge of complaints from Verizon customers, since they got the HTC Hero and Incredible phones. We don't....

Furthermore, the dropped call issue has LONG been an issue for AT&T, no matter which phone you use with them! One of my friends had a Razr and a Blackjack phone on AT&T, and got an iPhone after that. He had the same number of call drops with any of the 3 phones while he was with them -- usually in the same places where their signal was inadequate.

Words like "horrible" are relative... What one person considers horrible, someone else will consider acceptable. But I think it's clear that AT&T is not one of the "better" providers. I have a laundry list of issues with them, including their latest screw-up ... issuing me a VISA rebate card that's not possible to activate, because they didn't set it up properly. (I'm supposed to enter the last 4 digits of my acct. number as my PIN to activate it by phone or over the web, but it won't accept them!) They're also notorious for screwing up my billing by not sending me a bill one month, and then billing me for 2 consecutive months - if I don't proactively sign into the web and pay them first. They're FAR more expensive than some of their competitors for basic voice service, despite the relatively lousy coverage. And even the rollover minutes are subject to cancellation under all sorts of conditions, including when you decide to go from a more expensive plan to a less expensive one or fail to use them up in a 1 year period of time.

An over-saturation of data usage on a cellular network should cause issues with poor DATA performance, but should have NO bearing on dropped calls on the VOICE side. I'd be relatively ok with occasional poor data performance, because that's of secondary importance to me, really. You can always retry a download or wait a little longer for an email to pull in. But the VOICE side needs to be pretty bulletproof. You can't recover from dropped calls without redialing the phone.... AT&T seems to be playing a lot of games of promising data network improvements in response to people's complaints of VOICE issues, hoping they're ignorant of the way the network works.... (Voice issues are more expensive for them to fix since it usually means new towers have to be put up, vs. possibly just increasing some back-haul bandwidth to an existing tower.)


Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.

DakotaGuy
May 16, 2010, 04:00 PM
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls.

The iPhone data use will not have any effect on the Verizon voice network. The Verizon network is designed to keep voice separate from data. With that said I don't think it matters. I don't think we will see the iPhone on another carrier before 2012. If AT&T doesn't work for you either wait another 2 years or do what I did and switch to an Android phone.

theelysium
May 16, 2010, 05:52 PM
I have a huge drop call and coverage issue at my new home in Rancho Cordova, CA. I live by Jackson HWY (16). I have been excessive with my reports through my AT&T iPhone app "Mark The Spot". After 6 months of reports for only about 10% of the issues (I have so many issue here 10% was a lot :eek: of reporting!) I've experience they sent me a message letting me know that my reports helped pinpoint a tower issues and it will be replaced in a few weeks!

I know AT&T has issues, but I'd like to see if Verizon would actually do something like this! I am not happy with the network experience I've had here, but I am really happy to see that my voice was heard from a large company using innovative tools created by them on my iPhone.

I can tell that the tower is currently being worked on, because my service is getting worse. It won't be long now that I'll finally be able to a constant signal and hopefully no more dropped calls.

Before I received the message that they would replace the tower I ordered an AT&T micro cell. I think I'll install it anyway just to see how it will improve my coverage. This also brings up another point that they are giving us the ability to fix coverage issues with the Micro Cell they are offering. I know it's $150 (expensive), but at least they are offering an alternative for you.

One thing I've noticed as a customer is any aspect of the New AT&T that was legacy Cingular seems in the most part to be fine. It's all the junk they merged in from the legacy AT&T Wireless. This goes for call centers, towers, policies, etc. If I call customer service and have an excellent experience I'll ask the rep, "Are you legacy Cingluar or AT&T?" Every time they say Cingular. Of course if I have the opposite and ask "Are you legacy Cingluar or AT&T?" They either don't know what the word legacy means (which I then have to explain) or they say of course AT&T! I wish Cingular stayed Cingular and let AT&T die off! Legacy AT&T is the cancer in the New AT&T which is just Cingular with AT&T's name.

It's silly to think that the AT&T name is so valuable that they'd buy the crappy company just to use their stupid :eek: name. Who cares if AT&T is as recognizable as Coca Cola overseas?! Why not be so great at what you do that your name (Cingular), becomes as recognizable as Coca Cola! Cingular shouldn't have bought recognition... they should have tried to earn it! If they had tried to earn their recognition we wouldn't have Legacy AT&T's cancer in our cell phone company!:(

Chucho
May 17, 2010, 12:41 AM
I was having ~50% calls dropped with my iPhone. Bought a Nexus One, popped in the AT&T sim card from the iPhone and it has worked flawlessly.

marco114
May 17, 2010, 08:31 AM
I get dropped calls constantly. I'd say it's approaching 50% of the time. I am not even in a rural area at all. My phone will say 3-4 bars and then when I go to make a call, it dropps down to 0-1 bars. I just turned in on, just now and it showed 4 bars, and then it dropped to 2 bars immediately. I think their software is trying to be optimistic or something. It's like magic!

I just did it again, 5 bars! then drops to 2. and now 3..., go make a call, sometimes it goes through and other times not.

It's so screwy. I'll find a good place in the house and it will work for 5 minutes and then just drop, so I'll move to another part of the house and finish the call. Sometimes I go outside, and it still drops.

I had Verizon for about 4 years before this and never experienced a dropped call, ever! and I travelled a lot more in the car back then.

TurnerMan
May 17, 2010, 12:32 PM
I moved to Newport News, VA (23601) almost 2 years ago and was a customer with AT&T since 2002 when I lived in San Antonio, TX. Even though I live in a "3G coverage area" I couldn't get voice service, much less a 3G data stream. I thought it may have been my iPhone so I bought a Blackberry Bold - still didn't work from my apartment, the reception was just as bad.

Last year my area flooded pretty bad and I couldn't contact my wife when I was out of town. That was the last straw for AT&T. The next day I went to Verizon and got two new Droids - I get 3-4 bars now and love it.

dwsolberg
May 17, 2010, 03:58 PM
When Verizon offers the iPhone, I'll switch. Service is horrible in the area where I work -- so much so that on some days, I just don't get any calls and it won't allow outgoing calls for hours at a time. However, before I changed jobs, I rarely if ever had any issues with dropped calls, failed calls, or missing sound on my calls.

It's amazingly frustrating.

drevvin
May 18, 2010, 11:38 AM
drevvin: I don't know where you get your "facts" from, but this is utter B.S. according to everything my friends and I have experienced.

Other carriers are going to have just as much "network congestion" with the other smartphones they're starting to put on their systems (Android based platforms with "true web browsers", etc.). So if your statement was accurate, we'd see a surge of complaints from Verizon customers, since they got the HTC Hero and Incredible phones. We don't....

Furthermore, the dropped call issue has LONG been an issue for AT&T, no matter which phone you use with them! One of my friends had a Razr and a Blackjack phone on AT&T, and got an iPhone after that. He had the same number of call drops with any of the 3 phones while he was with them -- usually in the same places where their signal was inadequate.

Words like "horrible" are relative... What one person considers horrible, someone else will consider acceptable. But I think it's clear that AT&T is not one of the "better" providers. I have a laundry list of issues with them, including their latest screw-up ... issuing me a VISA rebate card that's not possible to activate, because they didn't set it up properly. (I'm supposed to enter the last 4 digits of my acct. number as my PIN to activate it by phone or over the web, but it won't accept them!) They're also notorious for screwing up my billing by not sending me a bill one month, and then billing me for 2 consecutive months - if I don't proactively sign into the web and pay them first. They're FAR more expensive than some of their competitors for basic voice service, despite the relatively lousy coverage. And even the rollover minutes are subject to cancellation under all sorts of conditions, including when you decide to go from a more expensive plan to a less expensive one or fail to use them up in a 1 year period of time.

An over-saturation of data usage on a cellular network should cause issues with poor DATA performance, but should have NO bearing on dropped calls on the VOICE side. I'd be relatively ok with occasional poor data performance, because that's of secondary importance to me, really. You can always retry a download or wait a little longer for an email to pull in. But the VOICE side needs to be pretty bulletproof. You can't recover from dropped calls without redialing the phone.... AT&T seems to be playing a lot of games of promising data network improvements in response to people's complaints of VOICE issues, hoping they're ignorant of the way the network works.... (Voice issues are more expensive for them to fix since it usually means new towers have to be put up, vs. possibly just increasing some back-haul bandwidth to an existing tower.)

Ok just to reference your statement about data using seperate channels and what not I guess you are not privy to the technology used in cell towers, congestion is caused as a cell tower can only handle so many requests, DATA or VOICE.....So fyi Data requests can congest and cause problems with voice even on the Un Touched Super Squeeky Clean power known as Verizon's network.....and again it mostly boils down to the lack of experience in Apple's Iphone which I myself use but I understand that if I wanna use a phone just for voice I would not use the Iphone I would go with Motorola or Nokia but because I wanna have a (Phone, Camera, PDA, Mp3 Player, Internet and Email Portal, Game Device,) I use the Iphone and don't complain when my voice suffers at the cost of having the ability to do all that. But thats just me.

TuckBodi
May 18, 2010, 02:03 PM
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.

Hey there Seth! Good one but isn't this excuse a few issues old? The latest you guys were blaming was my fridge (and before that my microwave and before that my trees and before that me and then finally Apple). You're slowin' down there buddy!

WilliamG
May 30, 2010, 09:59 PM
I drop so many calls on AT&T 3G that it's a joke. I drop basically no calls on AT&T EDGE. Seattle, here.

tigres
May 31, 2010, 06:56 AM
Please note that non of the supposed "BETTER" carriers have the iphone congesting there network with psychotic amounts of data congestion especially in the larger cities like New York this is such a ******** biased statement and study that AT&T is having excessive dropped calls. You know I hope Verizon LLC does end up getting the iphone so they too can see exactly that the iphone is the cause of said congestion and dropped calls, and if you wanna poll the typical AT&T customer that doesn't use a iphone they don't see this issue. Its the fact that Apple who has been developing phones for 3 years now....3....people companies like Motorola, Nokia, LG, and others including HTC have been at this 10 or more years they know how to make a phone. 90 percent of the AT&T supposed dropped calls are from people using the Iphone, its not a AT&T thing as much as it is that apple has yet to perfect making phones like Motorola and Nokia who have been in the business since the beginning of cellphone technology have. So before you go spouting off that AT&T is a horrible provider maybe you should do some research into what type of handset most of these people are using when they have these supposed "EXCESSIVE" dropped calls and I bet most of them will answer Iphone.

Welcome to the boards again AT&T.

Keep blaming everyone except the provider.

Compile 'em all
May 31, 2010, 07:14 AM
I blame the iphone. Its a hog and kills atts network. If it was a diff phone this wount be happening. Apple needs to make it work with the network better.

So all other carriers of the world don't have issues with the iPhone on their network and now because AT&T is garbage it becomes Apple's problem?

I have had an iPhone since 2007 and might have had less than 10 dropped calls. In 3 years. The catch? I don't live in the states.

And please don't give me, "but the states is bigger". No, it is not. The largest carriers in the world per # of subscribers are not in the states. Go look at China and Japan.

go4koko
May 31, 2010, 06:53 PM
Ok...so here's the deal...

I've been on AT&T for over a year now, using an iPhone 3g. No dropped calls at all, 5 bars everywhere in my area, and full 3G coverage.

Verizon has 0 bars in my area, and their phones are crap...

Way to go AT&T!

WTF? Why do people buy phones without knowing if they work in their areas first? If I went by what people say on these boards, I'd have bought a Verizon phone that wouldn't work in my area, and on a phone that's crap....

STOP MAKING PURCHASING DECISIONS BASED ON OTHER PEOPLES OPINIONS!

:apple: How would you go about finding out if a phone or carrier service worked in a certain area if you didn't consult other people or credible sources? Wouldn't you have to make a decision based on 'Other Peoples Opinions' in order to find out? If you know Verizon service yields 0 bars in your area do you know this as a previous Verizon service customer, consult someone directly or take the 'Opinion' of the AT&T salesman?

Are you so inflexible as to believe no one in the universe has occasional connection problems? Do you live under an AT&T tower and never stray far from it? I'm looking to get an iPhone in 2 months and I hope it really is as reliable as you describe.

rjjkp
May 31, 2010, 09:22 PM
:apple: How would you go about finding out if a phone or carrier service worked in a certain area if you didn't consult other people or credible sources? Wouldn't you have to make a decision based on 'Other Peoples Opinions' in order to find out? If you know Verizon service yields 0 bars in your area do you know this as a previous Verizon service customer, consult someone directly or take the 'Opinion' of the AT&T salesman?

Are you so inflexible as to believe no one in the universe has occasional connection problems? Do you live under an AT&T tower and never stray far from it? I'm looking to get an iPhone in 2 months and I hope it really is as reliable as you describe.

I have set up a contract with a provider BEFORE committing to a long iphone contract. I go into the said telephone store and set up some other non iphone device. Then return home and test its capability and signal strength. If it is acceptable I return the above phone for a full refund(I use it far less than the maximum 30 days. Then when the desired iphone is purchased I will expect the same performance.

kdarling
Jun 1, 2010, 12:36 AM
Ok just to reference your statement about data using seperate channels and what not I guess you are not privy to the technology used in cell towers, congestion is caused as a cell tower can only handle so many requests, DATA or VOICE.....

Fortunately, it doesn't work that way.

A common mistake is in thinking that an IP based backhaul means voice calls don't get dedicated resources. However, carriers use TDM and/or pseudo-wire circuits to make sure that voice calls get all the QoS they need.

Data has to share the remaining bandwidth and is what is subject to congestion.

So fyi Data requests can congest and cause problems with voice even on the Un Touched Super Squeeky Clean power known as Verizon's network.....

No. See above. Data loads alone should not cause problems with voice due to limited backhaul on either Verizon or AT&T. Data especially cannot cause a voice problem on Verizon because it's transmitted on separate channels.

Data can (and does) cause dropped voice calls on AT&T because GSM 3G shares the same channel for data and voice (thus allowing their simultaneous use). Data transmissions can affect voice calls, and vice versa. This is because more 3G voice or data users cause a cell's effective radius to shrink, and marginal users will often get dropped. So a new data user can drop voice users on AT&T.

Another problem with GSM 3G is that if you're on a voice call and then use data simultaneously, the phone+network has to drop the voice connection and reconnect instantly as a combined data call, which can fail. You might not even know the phone is trying to do this in the background for push email or notifications data. All you know is that your voice call dropped. (Which is why some people stick to EDGE, which does not support simultaneous comms.)

I get dropped calls constantly. I'd say it's approaching 50% of the time. I am not even in a rural area at all. My phone will say 3-4 bars and then when I go to make a call, it drops down to 0-1 bars. I just turned in on, just now and it showed 4 bars, and then it dropped to 2 bars immediately. I think their software is trying to be optimistic or something. It's like magic!

GSM uses a form of CDMA called WCDMA for 3G.

(W)CDMA works by having every phone talking at once, just like picking out a voice in a crowd in a noisy room. The more phones talking to a cell, the louder everyone has to talk to be heard. The overall signal level doesn't matter, but only the usable ratio of your own signal levels to the noise floor.

If a phone displayed this ratio, it would fluctuate wildly as users come and go. So idle phones usually display the steady power level of a transmitted pilot channel from the tower instead. Basically, the closer you are, the higher the level, which a user can understand.

Once you connect, the phone can actually determine the connection quality because then it knows its communication error rate. That's why the bars will fluctuate after connection.

Your phone could show only one bar of pilot signal, but still get a great connection if you're the only one using that cell. Or you could have full bars of pilot signal, but a terrible connection if you're sharing the cell with too many others.

So bars are basically meaningless until connected, and even then only show the quality incoming to the phone, not how well you transmit to the tower.

Wilbah
Jun 3, 2010, 09:53 AM
I have set up a contract with a provider BEFORE committing to a long iphone contract. I go into the said telephone store and set up some other non iphone device. Then return home and test its capability and signal strength. If it is acceptable I return the above phone for a full refund(I use it far less than the maximum 30 days. Then when the desired iphone is purchased I will expect the same performance.


Not sure this is a good test...

I'm beginning to see that while ATT is the bigger culprit, the iphone itself may play a role in what happens with dropped calls...

My service (as is well documented in these forums) at home was/is terrible.

I recently purchased the microcell, from ATT, and I can now make calls in my house!! Except, when I move exactly 20 feet away from the microcell into my kitchen, my iPhone struggles with itself to pick up the 2 bar distant tower that was the guilty party in dropping my calls... so now, in my house iPhone juggles between a 5 bar microcell and a 1-2 bar tower (which still drops calls). It also drops every call that I'm on if i leave my house during a call, or arrive at my house during a call.

I have reset the network settings on iphone, to no avail...

Before this week and the microcell experiment, I wouldnt have said this, but I honestly believe that the software that drives the phone is playing a huge part in how the phone handles tower switches, and thus is a culprit in the dropped call phenomena.

ChocolateOne
Jun 4, 2010, 09:57 PM
Not sure this is a good test...

I'm beginning to see that while ATT is the bigger culprit, the iphone itself may play a role in what happens with dropped calls...

My service (as is well documented in these forums) at home was/is terrible.

I recently purchased the microcell, from ATT, and I can now make calls in my house!! Except, when I move exactly 20 feet away from the microcell into my kitchen, my iPhone struggles with itself to pick up the 2 bar distant tower that was the guilty party in dropping my calls... so now, in my house iPhone juggles between a 5 bar microcell and a 1-2 bar tower (which still drops calls). It also drops every call that I'm on if i leave my house during a call, or arrive at my house during a call.

I have reset the network settings on iphone, to no avail...

Before this week and the microcell experiment, I wouldnt have said this, but I honestly believe that the software that drives the phone is playing a huge part in how the phone handles tower switches, and thus is a culprit in the dropped call phenomena.

I agree cause my blackberry Bold 9700 never drops calls and i am everywere in the northwest.

ubersoldat
Jun 5, 2010, 05:03 PM
I am not a big fan of AT&T either but how come T-Mobile does better than AT&T , I do not know.

AT&T is not THAT bad. I know it is better than T-Mobile at least.

because they are german

ubersoldat
Jun 5, 2010, 05:08 PM
Not sure this is a good test...

I'm beginning to see that while ATT is the bigger culprit, the iphone itself may play a role in what happens with dropped calls...

My service (as is well documented in these forums) at home was/is terrible.

I recently purchased the microcell, from ATT, and I can now make calls in my house!! Except, when I move exactly 20 feet away from the microcell into my kitchen, my iPhone struggles with itself to pick up the 2 bar distant tower that was the guilty party in dropping my calls... so now, in my house iPhone juggles between a 5 bar microcell and a 1-2 bar tower (which still drops calls). It also drops every call that I'm on if i leave my house during a call, or arrive at my house during a call.



it's absolutely ridiculous that you have to buy a microcell (at&t should provide you one free of charge) to get 5 bars. the technology is there as here in germany we have 5 bars (2G and 3G) without issues even in buildings with tons of armored concrete...

Anuba
Jun 7, 2010, 07:35 AM
My husband has been an AT&T user for over a decade. He never experienced dropped calls until we started dating and he was talking to me (I'm on an iPhone, he is not).
Right, and during that decade there were no iPhones overloading the networks. Barely anyone used the data traffic capacity back then. With the iPhone, usage of the onboard internet browser on smartphones went up from 15% to 85%. Steve has unleashed hell and now he's poured gasoline on the whole thing by introducing the 3G iPad.

What you have now is a situation with millions of people overloading the network by utilizing their wireless devices in ways the networks won't be able to handle for at least another 5 years, and it's only going to get worse. Netbooks, iPhones, iPads, Androids... sorry, guess we'll have to discontinue voice traffic services, please go back to your land phone.

"Explosion of wireless devices causing data traffic jam" (http://www.physorg.com/news185457426.html)

It's not only a capacity problem, it's also a spectrum problem. AT&T could put up a dozen cell towers in a ring around your house, it ain't gonna do much about the dropped calls. The data traffic jamming is the reason for dropped calls. Voice and data are different services but it's the same network infrastructure equipment handling both services. This equipment uses dozens of different technologies to maximize capacity. Adaptive Multi Rate codecs, Cell Load Sharing, Dynamic Half-Rate Allocation, Frequency Hopping, Intra Cell Handover, DTX Discontinuous Transmission, Fractional Load Planning, Multiple Re-use Pattern... all these technologies are band-aids that milk more capacity out of the network. Each time one of these technologies kicks in during a call, there's a slight risk of the call being dropped, and this risk increases ten fold if the infrastructure is so busy with data traffic it really doesn't have the resources to manage voice traffic properly. As long as the carriers don't get more spectrum, they're stuck in this situation.

"Currently, wireless companies have 534 megahertz of spectrum allotted to them, with an additional 50 megahertz in the pipeline. The industry says it needs at least 800 megahertz more within six years to accommodate demand.

"Spectrum for us is our highway," said Christopher Guttman-McCabe, vice president of regulatory affairs for CTIA-The Wireless Association, a trade group. "But the volume of traffic is picking up. Without more lanes, we'll have more traffic and more congestion," which will result in slower service."

So who are the real culprits in this mess? Well, 1) naive carriers who introduced services the networks weren't built for (they have the technology but not the capacity for this massive volume), and 2) these customers:

"Limited spectrum is only part of the problem, experts say, though an important part. Often, slow cell service is caused by a handful of bandwidth hogs -- watching videos on their iPhones, for example -- in a small area between cell phone towers.
"You have a few users clogging up capacity -- that is not something which can be solved just by providing more spectrum," said Aditya Kaul, director of mobile networks for ABI Research, a technology research firm."

Wanna get rid of dropped calls before 2015? Find the bandwidth hogs in your neighborhood and tell them if they don't stop using 3G like it was regular broadband, you will shoot them. Tell them it's because of them that everyone else who had an unlimited plan will soon have a capped plan, and if they don't stop, everyone will soon be on a plan where they pay by the megabyte.

Lemonsoon
Jun 7, 2010, 02:21 PM
I have 12 cells above my roof (loft) that were installed by att in Feb/March. Even since they put those up I am still getting dropped calls EVERYDAY. Lately 3G has also been jumping to EDGE a lot.

I can not stand ATT, this is the last company I want to work with but because of Apple I am forced to. I can not wait to see if I can grab an unlocked iphone 4 from Australia and use it here on another network. I ll even fly to australia to grab on myself. It is not a question of price as I would pay $1000 if the phone and the service was working as I expect. But dropped calls piss me off the most.

OnionMike
Jun 7, 2010, 02:42 PM
i have been dropping calls a lot lately for some reason. up until last year i have no drop call but this year i have **** load of drops. COME ON ATT!! :mad:

BettBee
Jun 7, 2010, 03:27 PM
They should also RUSH the micro cell to all markets immediately, and GIVE it to people! Seriously.. for the money we pay, they should GIVE the microcell away to anyone on AT&T who will take it. It will relieve pressure on their network and possibly save them from additional towers.

The device is cheap comparatively .. and we are the ones who are paying for the internet connection that it utilizes! For the nearly $6,000 I've given AT&T over the last 3 years (we have 3 iPhones on a plan) I think it's only fair they give us a service that at the very least they are trying to improve.

I would love it, and it would indeed be only fair for ATT to give the micro cell to folks who don't get decent service, but they are not concerned with fairness. Anyone who has had ATT for awhile knows that. All the [expletive deleted]s had to do was allow the service to suck where they could get away with it by stinting on towers and service, then offer the device everyone wants, but let it suck because of the terrible service. So now they come along with another bit of tech for us to pay them for, plus monthly baksheesh to make it work as it should. Brilliant effing strategy on ATT's part.

God I hate ATT.

gwfattwkr
Jun 7, 2010, 03:44 PM
How is it possible that AT&T still can't get this stuff together. It's ridiculous. I'm surprised Apple hasn't stepped in the fix this stuff. It's giving the iPhone a bad name.


any carrier that had the iphone on their network would have the same problem. Iphone is has the highest bandwidth consumption of any phone ever.

could ATT do more to upgrade the network, yes but it takes time.

tigres
Jun 7, 2010, 06:05 PM
52 dropped calls today. Full bars of course. AT&T says no problems.

FMP

spipenge
Jun 7, 2010, 06:35 PM
So, there I was...two dropped calls in the span of 10 minutes. I called AT&T's "customer service". I get an actual tech support person on the phone who gives me a bit of what I have to believe was unintentional honesty. In my area of New York City, the AT&T tech person said, there were 7 towers. Three were completely out. One was experiencing 50% degradation. The AT&T "tech support" person told me that there was no date when they expected the three towers to be restored. So...it's hardly a wonder I barely have a signal in my neighborhood, I received dropped calls and the 3G network is downloading at a whopping 678kbps. Way to go AT&T.

btrav13
Jun 7, 2010, 08:37 PM
So, serious question: Why do people put up with ATT?

I hear all the arguments that go back and forth: they suck, it would have happened to anyone, my service is terrible, my service is great, break exclusivity, keep exclusivity.

I own an iPod, iPad and MBP, but no iPhone. I know a lot of us LOVE our Apple products, but seriously, why don't more people talk to ATT with their dollars? If every ATT hater who owned an iPhone did not buy the next one, would that do the trick? Would that send a better message to Apple than an email to Jobs or a post on MacRumors.com? I know there have been efforts at crashing the data network and such, but wouldn't just NOT purchasing the product and NOT putting up with something you don't like be a bigger statement at the end of the day?

Chwisch87
Jun 7, 2010, 09:42 PM
what is the number one thing people actually use ... its the phone.

atnt here in ATL has gotten noticeably worse over the past month. It was already bad. This puts serious damper on my staying with atnt and switching over to verizon with android.

roguewave23
Jun 8, 2010, 12:22 AM
All you have to do is disable 3G under Settings > General > Network > Enable 3G OFF... and you will never drop calls. With 3G enabled, dropped calls happen all the time. My Blackberry (EDGE, not 3G) never drops calls, but my 3G Enabled Nokia dropped calls with the same frequency as my iPhone. All on AT&T network. Pretty easy to see that their 3G network is to blame. So when I want to talk, I turn 3G off... when I want to surf, it's on or I leave it off if I can access Wi-Fi. Bring on Verizon!! ASAP!!

gatekpr
Jun 8, 2010, 09:35 AM
I jailbroke my iPhone 3GS and switched to T-mobile. I haven't had ONE dropped call since I did that in November. The edge network is a little slower, but well worth the switch. I could never use the 3G in Houston anyway. Sad, the 4th largest city in the nation and I would get 5-10 dropped calls a day. It was worse with the Blackberry Bold--you can't turn off the 3G, so it would drop incessantly.

I'm excited about the iPhone 4, my sources tell me they already have a jailbreak for it. I'm excited!

johnntd
Jun 9, 2010, 10:55 AM
I still believe its just where you are at in the country. This graph is the exact opposite of what I experience. Verizon work phone - *****. Dropped calls so bad I forwarded the number to my iPhone. AT&T personal phone - no dropped calls.

I used to have Verizon and it was so unreliable! We had 5 phones at home and not a single one was able to maintain a phone call without being dropped constantly. We switched two members of our family to AT&T and it has been awesome since then. IMO, AT&T network is so much faster and absolutely more reliable than Verizon. We will switch the rest to AT&T by November when the contracts end.

red0n
Jun 9, 2010, 05:12 PM
I have never had a single call dropped. Here in Orlando I get full service and data speeds of about 450Kb p/s!

Haha

csjo00
Jun 9, 2010, 05:18 PM
Only time I've ever had a dropped call with AT&T is when the Wakarusa people come in to the area.

(Wakarusa is a huge festival 10 miles from where I live that increases the population of our county of ~8,000 to close to ~30,000. And it kills cell service.)

btrav13
Jun 12, 2010, 10:02 AM
However, you are unfortunately stuck in the position that if you buy the device, you are buying ATT service. As long as this continues to happen, then Apple really doesn't have any incentive to move it to other carriers. I mean, technically they do, but if there are service complaints, yet the very same people who complain still continue to purchase the new one ever year, then that's not sending a very strong message, in my opinion.

Wetapples
Jun 12, 2010, 11:29 PM
I find this topic to be really interesting I have called the AT&T service department enough times they said there is nothing they can do to fix the problem and recomended that I look into porting my number and changing providers!! AT&T has me cornered though because the next best option is verizon and they do not carry the iPhone!!! Please Steve Jobs divorce at&t they are doing very little to promote your product image! I know there are thousands like me who would drop AT&T in a heart beat if another company aquired the iPhone!!

Lamarak
Jun 13, 2010, 01:55 PM
All I can say is AT&T in my area far better than Verizon here in San Antonio. Not saying they don't have their problems, but Verizon doesnt allow you to talk and use the web at same time, which Im sure helps some in the traffic thats on the network.

tigress666
Jun 13, 2010, 02:48 PM
So, serious question: Why do people put up with ATT?

I hear all the arguments that go back and forth: they suck, it would have happened to anyone, my service is terrible, my service is great, break exclusivity, keep exclusivity.

I own an iPod, iPad and MBP, but no iPhone. I know a lot of us LOVE our Apple products, but seriously, why don't more people talk to ATT with their dollars? If every ATT hater who owned an iPhone did not buy the next one, would that do the trick? Would that send a better message to Apple than an email to Jobs or a post on MacRumors.com? I know there have been efforts at crashing the data network and such, but wouldn't just NOT purchasing the product and NOT putting up with something you don't like be a bigger statement at the end of the day?

I'm not sure. I'd think we'd have to see a survey of AT&T customers of who is happy vs. who is not. I think you hear a lot from the people who are unhappy, but very little from those that are. Not to mention there are probably a lot of people out there that just don't think it important enough to put voice to their concerns (they either decide it's not worth it and leave or they stay either cause they don't mind the service or the iphone is worth it or simply never experienced anything else so don't realize there is anything to improve <- I might be in this boat but I honestly have never seen a reason to leave AT&T. I've always had good customer service with them, don't have a complaint about the coverage, and the price is right. Only other carrier I have had experience with was when my parents had Sprint which has for at least 10 years biased me against them).

I mean, I wouldn't have gotten the iphone if it wasn't on AT&T (or most likely wouldn't). When I was looking for a phone, while I was slightly open to the idea of changing carriers if I found a phone I really wanted on another one, my preference was to not leave AT&T as I had no reason to leave (besides phones offered).

I'm sure people already vote with their dollars. Either the service is so bad the phone isn't worth it (or AT&T doesn't even offer a phone they like or some one else has exactly what htey want) or they're happy with the service and can find a phone that is satisfactory to them (or like it so much they just grumble a little about phone availability but stay anyways). No one is forced to be on AT&T cause AT&T has the iphone. They are forced to make a decision on whether the iphone is worth it or not.

AJsAWiz
Jun 13, 2010, 06:06 PM
I blame the iphone. Its a hog and kills atts network. If it was a diff phone this wount be happening. Apple needs to make it work with the network better.


Not sure what's going on with AT&T. I've carried another (not an iPhone) phone around with me for 2 days. My 3GS iPhone consistently has either no bars or fluctuating low bars while the other AT&T phone gets strong signals in the same area. The other phone does not access the 3G network though. AT&T has been no help.. Apple suggested that I replace my sim card so I'll see if that helps with signal strength and dropped calls.

AJsAWiz
Jun 13, 2010, 06:08 PM
The perfect solution would be for apple to give all US carriers the Iphone. Then we can go and pick the network that works best. People that like At&t stay with At&t, if you want Verizon or t-mobile then go, that way we all live happy. Itís your call Apple :apple: we customers deserve to choose our carrier for our iphone.

I agree ;)

AJsAWiz
Jun 13, 2010, 06:12 PM
I'm not letting AT&T off easily, but I still argue that half of the problem is the iPhone itself. When I'm the only person with an iPhone and everyone else around me is on old cell phones on the same network and they have 5 bars and I have no signal, there's a problem.

Are those other phones accessing the 3G network? I carried a non 3G network AT&T phone around with me and experienced none of the signal problems I had with my iPhone in the same areas.

AJsAWiz
Jun 13, 2010, 06:17 PM
I loved the iPhone, but the AT&T service is crap! It drops calls with 5 Bars and 3G, so the Towers are not the issue. If Steve Jobs would wake F&*$ up and get with Verizon then AT&T would go out of Business. I am now with Verizon which is where I came from to get the iPhone and I have not dropped a call yet?

C'Mon Steve get the iPhone to Verizon.

I've had the iPhone since it first came out ( currently have 3GS) and have just started having signal strength problems and dropped calls in the past year. This problem was far worse when I was with Verizon. It was so bad that Verizon, after seeing the history of calls to customer service, finally let me out of my contract without having to pay a termination fee. Then I went to AT&T.

QCassidy352
Jun 13, 2010, 06:23 PM
I've had the iPhone since it first came out ( currently have 3GS) and have just started having signal strength problems and dropped calls in the past year.

me too. It's been a lot worse recently. I always said AT&T was fine, but I'm being made to look like a liar. Why are we going in the wrong direction here?

hexonxonx
Jun 13, 2010, 06:25 PM
me too. It's been a lot worse recently. I always said AT&T was fine, but I'm being made to look like a liar. Why are we going in the wrong direction here?

It's gotten allot better for us since September when they announced 850MHz or whatever that is. I think I have only had one dropped call in all these months. Our download speed have also increased to just under 3Mbps. :)

Machoo
Jun 15, 2010, 06:02 PM
I live in good ole sunny California, down south. I don't have any troubles with dropped calls and I couldn't be happier with my at&t service. I am also totally stoked that the same company will be letting me upgrade early to the iphone 4. How awesome. I wish people all over the country had the same experience that I have that way maybe at&t wouldn't take so much grief for poor service.

tempusfugit
Jun 18, 2010, 01:33 AM
My husband has been an AT&T user for over a decade. He never experienced dropped calls until we started dating and he was talking to me (I'm on an iPhone, he is not). We often get disconnected 2-4 times per hour as we talk during our commutes home. We have different shifts, but take the same routes home and we get dropped no matter whether I'm stationary and he's moving, vice versa, or if we're both moving. This also happens when we're on business trips - both stationary - him at home, me in a hotel - and we will get disconnected. The recurring motif has been the iPhone. When I talk with others who have AT&T but no iPhone, they only get disconnected when they are talking w/ someone who has an iPhone. The worst issue is when I am communicating w/ someone iPhone to iPhone.

IF this wasn't the iPhone and otherwise so awesome, I would have switched a long time ago... and frankly, I'm still contemplating going to another phone when my contract is up - because the dropped calls are so aggravating.

Coworkers of mine that have switched from Blackberry on AT&T to iPhone have reported an inordinant number of disconnected calls since switching to the iPhone, even though it's the same carrier, same phone number and same physical location of use.

My "assumption" is that the iPhone software is making some errant call to the tower intermittently (whether too high/low power request or other issue) at which point, the tower drops the call.

While my experience with disconnects are sometimes random, there are some places that either I or my husband will be travelling by, when we will experience a disconnect - a place where he never gets disconnected while speaking to others w/o iPhones... places I never got disconnected before having an iPhone, either.

This may not be just an AT&T issue. It could be when you are a certain distance from a tower (lower power or significantly higher power?) and/or the phone is experiencing a push of data, that the interrupt happens.

This has largely been the elephant in the living room that AT&T and Apple has been ignoring. I have not only not seen an improvement, I've seen the situation get worse over time - whether this has to do w/ an increase of iPhone use faster than the towers can keep up, OR problems w/ iPhone OS updates or a combination of both - who knows. They need to fix this already.

people like you make me sick. stop talking on your ****ing phone so much while driving and you wouldn't have nearly as much to complain about. not to mention you'd be doing everyone around you a favor.

jessicasimpson1
Jun 18, 2010, 01:43 AM
I've been with AT&T for many years and I can not remember the last time I had a dropped call. If I started having dropped calls I would change carriers.

cheap wholesale T-shirts (http://www.baiyokefactory.com)

326
Jun 18, 2010, 08:17 AM
new to the forums but not new with ATT. I used to own a nokia phone thru ATT and have never had any dropped call issues until after they merged with cingular which cingular used to be pacific bell cellular phones.

Pacific Bell cellular phones I used to be on years ago which lasted no more then 8months tops. Reason being was thier connection reliability was absolute junk. Didnt matter where I was standing the signal strength was garbage.

So then I switched to ATT not knowing that they two companys would merge a year and a half later.

During my time with ATT the signal strength was solid, secure and very reliable. Consistant.

Then the merge happend and the service customer service is where I noticed a significant Nose Dive heading south. Poor Service.

I continued to my time as an ATT customer being that the Nokia phone was still reliable and the signal strength consistant. Then upgraded to a Motorola flip which was also reliable.

When I made the move to the iPhone3g is when I noticed my signal strength consistancy begin to weaken. However I love my iPhone so much and use it for everything mobile that its tolerable.

I am hoping that this new anntenna system thats integrated in the new iPhone4 to put strong signal strength and reliability back into the hands that ATT used to have and be known for.

Hopefully one day this world will unify as one to focus forward to reach outside of the box, instead of focusing on the $ sign which divides the world into pieces:apple:

4Runner2003
Jun 18, 2010, 10:28 PM
I'm in Atlanta and think I've only had 1 or 2 dropped calls in 3 years. AT&T and my iPhone and iPhone 3GS have been great. I am expecting the iPhone 4 to be even better,

Gators Fan
Jun 19, 2010, 11:55 AM
It'd be great if we could get an engineer-type on here that actually knows how all this stuff's supposed to work. Not a flack from AT&T, or another pissed-off complaining customer, but someone who can say "It isn't working properly because. . ." in a fashion we can all understand. Just saying.

Prof.
Jun 19, 2010, 01:13 PM
Didn't their slogan used to be "The carrier with the fewest dropped calls"? Or something to that effect.

wrlsmarc
Jun 19, 2010, 02:07 PM
Just spent the last week in Manhattan. Wow. Service has seriously improved. I used my data card for the week to check email and work from my hotel. Good speeds and very reliable. I lost one connection over a period of 6 days and that may have been my data card fault. I use a mifi from Novatel, the device can sometimes be quirky establishing a connection. Overall my performance was solid.

I aslo used my iPhone extensively for conversation. I did not drop one call the whole week and was on it continuously. In years past driving around corners would result in suspect connections but none of that happened this trip. Finally, my iPad data rates were near 2kpbs download speeds with acceptable latency.

I assume that much of the negative chatter about AT&T is from those that have not used their service in a while. Bad memories tend to run long. I live in San Francisco and service is improving there as well, although the New York market I would rate as pretty perfect.

Trash Can
Jun 19, 2010, 02:10 PM
I got the iPhone 3G two years ago after being with Verizon for seven. Love the phone - hate the network! I travel extensively. Some places my 3G is reliable, others not so much.

The iPhone cannot be beat in terms of engineering, user interface, and elegance. iPhone 4 appears to raise the bar even further. However, a phone is only as good as the network that it's on. As much as I love the thing, many times it functions more like an iPod Touch than a phone. With the introduction of the iPad 3G and influx of new iPhone 4 users, I believe AT&T's network issues will get worse before it gets better.

I've decided to leave AT&T, return to Verizon, and get a Droid. Is a Droid my device of choice? No, but at least I'll have reliability, something that I haven't had for the last two years. I've experienced more dropped calls with AT&T in one week than I have with Verizon over several years.

If and when Verizon ever gets the iPhone, I'll be in line with everyone else on launch day. Until then, I'm sure there will be days when I'm somewhat envious of those who purchased iPhone 4 (and possibly subsequent models), but at least I'll know I'll be able to make and receive calls reliably and without interruption.

panzer06
Jun 19, 2010, 03:48 PM
In testing throughout the SE, I find I consistently get dropped calls when using my iphone on AT&T. Granted many are in areas with lots of trees or mountain roads, however, if I take the spare (non-iphone) still on AT&T I do not have the problem. iPhone dropped calls happen in strong signal or weak. We have two 3G and one 3GS. I truly believe there is something wrong in the iphone's voice circuitry. It is something we've learned to live with at home and work (where many co-workers have iphones).

Unless the CDMA technology employed by Verizon and Sprint is so different from GSM based carriers I imagine Verizon customers would experience the same poor service. Touting Verizon as the magic fix to these problems is foolish (unless GSM/iphone combo is the culprit) and people who switch to a Verizon iphone will most likely be disappointed. Additionally, even if a CDMA iphone was free of dropped calls, no one is going to keep that technology around for much longer.

Bashing AT&T is pointless. The problem is global. You can search google for iphone dropped calls in UK, AU, DE and any other country and find massive complaints and some lawsuits about iphones dropping calls.

What's remarkable is Apple's ability to sell millions upon millions of these devices and have people come to accept dropped calls as just an unfortunate by-product of having a superior application/web/data experience. The switch to texting, e-mail and social networks as primary communications outlets have made talking on the phone obsolete for many. Perhaps this is part of the reason such a serious problem has been pretty much ignored (even while the complaints continue) and sales of the iphone have grown.

Cheers,

Lamarak
Jun 19, 2010, 05:52 PM
Guess it is really area dependent. Tried the droid incredible with Verizon, had more dropped lost calls in my 3 weeks with them than I had with my Iphone and ATT in 3 years ( or seemed like it). We went back to ATT and no problems thus far. This is here in San Antonio, TX.

Black94TSi
Jun 19, 2010, 05:54 PM
Well with all my dropped calls on 3g I just decided to switch over to EDGE. Ever since I clicked 3g off, I have yet to drop a call. I do however get the random pauses/cut outs but never a dropped call.

This works for me at my house because I have wifi here. But it gets annoying having to always switch it over when I'm outside of my area. Wish there was an app that would work like a widget and you can just click it for 3g or EDGE without opening up 3 different windows.

Trash Can
Jun 19, 2010, 06:44 PM
panzer06,

I'm not here to bash AT&T - just sharing my perspective. You may be right - the problem may be within the phone itself. You also make a good point about many people overlooking dropped calls because of texting and such. All I know is that the phone should work in many places that it doesn't - full bars or not. And the problem is not limited to voice.

I had AT&T prior to Verizon and my experience back then was less than stellar. I took a chance with the iPhone 3G hoping things improved. IMO, it hasn't. FWIW, my sister (non-iPhone user) had AT&T while living in Atlanta and it worked great. However, she encountered a myriad of connection problems when she moved to LA. I'm sure that for every person who says they have problems with ABC in XYZ, there will be someone else who says just the opposite.

The beauty of all this is that everyone has the ability to choose what works for them.

SLR2009
Jun 19, 2010, 10:08 PM
I've been getting dropped calls on my Iphone 3GS as well but it's gotten much worse over the last few months. It's gotten so bad that I'm hesitating in purchasing an Iphone 4G and was considering very strongly in switching over to a droid phone. AT&T's dropped calls are unacceptable.

It's not just with me either, I was talking to a guy in an electronic store where they have Verizon phones on display. He said that he used to have an Iphone but kept getting dropped calls so he switched to a droid phone.

I suggest that you guys do the same until AT&T gets there act together and fixes the issue. We shouldn't be paying for a service that's not working properly and is frustrating to use.

phantomsd
Jun 19, 2010, 10:51 PM
Haven't experienced a dropped call yet... then again, I barely use my minutes.

BUT...

I've been noticing A LOT of 3G dropped signal/reception lately. The bars just disappear... then "Searching..." appears then its back to full bars again.

Get your act together AT&T... you're gonna have possibly 1 MIL+ iPhones on the network come the 24th. :confused:

superslashers
Jun 22, 2010, 12:03 PM
What is it with AT&T and dropped calls? They are starting to make people REALLY MAD I think AT&T has to step there game or people are going to go to T-Mobile lol they will just have to unlock there iPhones!

FieldingMellish
Jun 22, 2010, 09:29 PM
I don't get dropped calls at Verizon, but will occasionally receive a voice mail message someone left for me weeks ago. Also, just at my house, Verizon cell service fades in and out. Hello, AT&T and iPhone 4.

Oneand0
Jun 24, 2010, 02:48 AM
Do a lot of travel around the U.S., about 25 trips a year. I have a Verizon phone with the US GOVT. and my cool Iphone. Let's just say that with every four or five dropped calls on Iphone, I get maybe 1 on the Verizon overall. Recently dropped a friend four times in a row using IPHONE at home, and I have no landline phone. As much as I like Apple and the Iphone, this DROID X is too beautiful of a screen for me to avoid July 15th, since I watch so many movies during travel on my iphone, not to mention the better service with Verizon.

Iphone it was nice knowing Ya!

I am going to keep my macbook pro and Hackintosh beast at home though! :)

paranoia
Jun 26, 2010, 01:44 AM
Wow this ATT bashing is wild, not everybody lives in NYC or LA, I live in southern Maine and I have full bars and 3G in the house all the time Att is great up here for us.
Yes there are some dead spots here and there but,my sister has Verizon and not until this year could she use her phone in the house, so it is all about location, but I wish Att would put towers and boosters on buildings so all you NYC people would stop complaining, if you are so miserable go to verizon and get it over with, but up here verizon is no better then ATT.
So do us all a favor and get a droid if you think they are so great. Of course I mean this with all due respect.

spipenge
Jun 27, 2010, 02:22 AM
I find it such a shame about the the low standards we as Americans have for our mobile providers. I see many people with the satisfaction of AT&T around the country, that they have no connection problems. Here is the problem. We are so accustomed to saying that signal strength is the be all and end all. The next question should be network speed. Case in point, I have family in Ottawa in Canada. He did a speedtest, during a weekday, and was getting 5.8 - 6.0 Mbps download speeds on Rogers and Fido networks. What do I get in NYC the fastest? On a good day 2.0 Mbps. The same morning he sent me his results from Ottawa I did a test and received 54 kbps. That's right...dial up speed. The fact is that we do not demand fast speeds as they have have in other places throughout the world, Europe, many parts of Asia and, yes, Canada. There is a reason for this: no competition. I can speak of Canada because of family there: there are multiple carriers there that will support the frequency the iPhone is on. Here, it is only AT&T. Many report using iPhone on T-Mobile with an unlocked phone, but, as I understand it, you can only used Edge on T-Mobile because of the different frequency. In other words, only 2G speeds.

I also feel I have to comment on all the "why isn't Apple developing a phone for Verizon" comments. Simply put, that would be an enormous step back. Verizon's and Sprint's use of CDMA is a huge step back. CDMA just doesn't have the capability of a GSM network (and let's not forget you can't use a CDMA phone outside the United States because nobody else uses this really bad technology). What people don't know is that CDMA does not support simultaneous data and voice transmission and receive. Case in point: friend of mine has Verizon. He called me to ask me to send some directions to his phone. I asked him if he could check to see if the map I'd sent was the correct one. His response: I have to hang up to check my email. The issue, then, is to NOT seek a Verizon phone, but to demand that AT&T build a ubiquitous network that is fast enough.

spipenge
Jun 27, 2010, 02:31 AM
I have never had a single call dropped. Here in Orlando I get full service and data speeds of about 450Kb p/s!

Haha

See my post later on about this subject. Again, what a shame that we Americans actually think this is acceptable. That speed is pitiful for a 3G network. I will say it here, as I've said a million times other places, the speeds are just too slow and don't measure up. My partner lives in Ottawa, Canada. On June 24, 2010, during mid morning, he received download speed of 6 Mbps. During the evening, he receives speeds in the 7-9 Mbps range.

fatphone4
Jun 27, 2010, 10:50 AM
I was on sprint for 10 years, dropped 6 to 7 calls a day. I switched one of my 8 phones into AT&T (iphone) to test it out. I did not drop a single call for 3 weeks. So I cancelled all my sprint lines and switched to AT&T, been on AT&T for 8 months maybe 6 dropped calls since. Much better service IMO

hannahwildcat
Jun 27, 2010, 07:19 PM
Ok, so here's my wonderful story about the intelligence or lack thereof within this pitiful company known as ATT. When the Iphone 3G came out, I got the iPhone 2G. I was in Pullman, WA. There was no ATT store in Pullman, so I had to drive to Moscow, ID (about 8 miles). There, I found an ATT kiosk in a mall. So I asked the morons there what i needed to do to get the iPhone. They told me they would set my account up for me and give me the sim card, and then all i would have to do is take the sim card up to Spokane (75 Miles) and they would install the card and I was good to go. Little did I know they were incompetent and had set me up with an acct that would never be used. Ok, so here's part 2 of the story. Got to Spokane, they told me that I didn't need the sim card, just plug the phone into iTunes, and voila! it works. Well, it did work, for about a week... While i wasn't in Pullman. Then I came back from vacation in tacoma (mediocre signal at best) and i couldn't get **** for a signal in my own apt in pullman. A couple of months past, and finally i had had enough. Now for a while i had been getting 2 bills from att, didnt know why, but i always paid my bills online so i just paid them no mind. As it turns out, that first acct they set me up with had been incurring the regular monthly charges even though NO PHONE WAS EVER CONNECTED TO IT! I called ATT to disconnect the iPhone service and they told me about the other acct. they wanted me to pay not only the fees for the acct that i never used, but also the cancellation charge for both accts, even though if i cant get signal, i am supposed to be able to close the acct without the fee. The total would have been around $600. After going up about 3 lvls of management (people who were actually based in the united states and could speak english) they took off all but $100 of the cancellation fee from the iPhone acct.

ATT IS A LOAD OF S---EATERS WHO LIE TO THEIR CUSTOMERS AND HAVE THE WORST F---ING CUSTOMER SERVICE ON THE PLANET. I WILL NEVER EVER DEAL WITH THESE PIECE OF S--- HUMAN BEINGS EVER AGAIN.

A WORD TO APPLE - DON'T ACT LIKE 12 YEAR OLD GIRLS WHINING BECAUSE VERIZON WONT JUMP THROUGH YOUR HOOPS. CUT YOUR LOSSES AND GO WITH THE BEST OF THE BEST.

YoungCreative
Jun 27, 2010, 07:56 PM
Bash AT&T and flame me all you want, but I had 2 nightmare years with Verizon before I purchased my iPhone three years ago. I couldn't get a signal in my home 90% of the time with Verizon. I usually had to walk outside to make a call. That was convenient in sub-freezing weather!

When I went to the Verizon store, they told me that there shouldn't be a problem since I live in the middle of a "very strong" signal area. :eek:

Even if I had a call going, it would drop as soon as I walked downstairs. The final straw was one day in the supermarket just 3 blocks from home. I could not get a signal on Verizon, yet there was someone talking on a cell phone right next to me. Yep! They had AT&T!

Now I have my iPhone and it works great...even in my basement AND in the store. My friend came over one day and said he tried to use his phone while he was here. No Signal! Yep! He has Verizon. He also said that he can't use his phone at the same store: No signal!

It all depends on the area. No carrier has as good of coverage as they claim in their ads. (Commercials are misleading? No! Say it ain't so! :D)

Go with the carrier that works for you and don't assume that yours is best for everyone. For me, AT&T works great...but I can't wait to upgrade my original iPhone and get rid of that annoying AT&T Edge buzz in my computer speakers and interference on my TV screen.

Bottom Line: I AGREE that Apple should open the iPhone up to other carriers. That way everyone can use the one that's best for them and just end this whole debate!

Cape Cod Rick
Jul 7, 2010, 06:00 AM
I love my new IPhone 4. However, I am dropping many more calls with the IPhone 4 than I did with IPhone 3G!! Yesterday, my phone dropped 3 calls- even when I was holding the phone with only two fingers and away from the bottom!!

IgnatiusTheKing
Jul 7, 2010, 09:13 AM
I'm still on the iPhone 3G. I was seriously considering ditching AT&T and the iPhone 4 for Sprint/EVO 4G or Verizon/Droid X because I was dropping call every single call in my house (no joke, every single call) and multiple calls per day around town a few weeks ago, BUT...

I haven't dropped a call for a couple of weeks now and have had great reception in my house recently, as well. Really odd, but encouraging as I decide what you do about replacing this phone.

mgamber
Jul 7, 2010, 12:47 PM
I've had a good experience with the new phone as well. With the 3G and 3GS, I was never, in two years, able to hold a call longer than 5 minutes before it was dropped. Seriously, not even one. Once I bought cases for the new phone and eliminated the antenna problem, I've held conversations over half an hour and then ended when I ended them, not when they were dropped, and data is at least 50% faster than it had been with previous phones. Same story with my son's new iPhone. I may still buy a repeater because I still get one bar and pitiful data speeds, but at least the phone can finally be used as a phone.

Per AT&T...on pre-order day I went to the local AT&T store to place my order and, as expected, it was complete bedlam. I put my name on the list and waited in line and was eventually called to the counter by "Troy" who took my order for two new phones, writing everything down and swiping the plastic thru the old fashioned imprint thing and everything. He told me that at some point AT&T was going to shut down the online store entirely so they could enter their orders, he'd get them in as soon as he could and sure enough, later that evening I received two emails, one per order entered. He also said that I wouldn't be sorry, the new phones were supposed to have much better reception. Fast forward a bit and I get a text message from Troy telling me that my phones had arrived and I could come in at any time to pick them up. So I go into the AT&T store and, once again, it's total bedlam. As Troy activates my phone, some idiot standing next to me is so mad that he can't just buy an iPhone that he slams his iPad on the counter so hard it breaks. I couldn't help it and laughed out loud and he stormed out. That's what kind of idiocy these people had to put up with. All done, both phones work and then Troy tells me that it was like pulling teeth but he got my 3rd line to be eligible, also. I had broken an iPhone six months ago and got an OOW replacement so it wasn't eligible for an upgrade. Somehow he managed to pull it off and did I want to get a new iPhone for that one, also. You bet! He'll shoot me a text message when it arrives.

About 20 minutes later I realized the phone had a problem with the antenna and needed a case. For some odd reason, a senior moment I guess, I went to the Apple store where I was greeted by two armed police and some girl who had attitude coming off of her like heat off a black sedan in summer. "What do YOU want?" she spat, never looking away from her oh-so-important iPad screen that never changed. I told her I bought a couple new iPhones and needed cases for them. "We don't have any" and that was the end of the "conversation". No suggesting I ask someone who wasn't an a**hole, no suggesting trying AT&T, nothing. So I walked the extra 100 feet to AT&T where a woman who wasn't busy being yelled at led me to a drawer full of cases, let me grab a couple and even open one to make sure I liked the look and so on. Later, when the AT&T surveys came, I made sure to give Troy and that woman the highest scores available.

So it depends on who you deal with. The folks at AT&T couldn't have been more pleasant and the whole thing couldn't have gone easier despite the circus going on around them. And I will never set foot in an Apple store again. They are the definition of needless, bulls**t arrogance. If my Macbook Pro, either Macbook, iMac, iPad or any of the 5 iPhones I own ever need serviced, I'll call and ask them to send a box rather than deal with that mall trash again.

truz
Jul 7, 2010, 06:14 PM
And I will never set foot in an Apple store again. They are the definition of needless, bulls**t arrogance. If my Macbook Pro, either Macbook, iMac, iPad or any of the 5 iPhones I own ever need serviced, I'll call and ask them to send a box rather than deal with that mall trash again.


I agree. I rather have a box sent out then step into a store. I'm 45 minutes away from an Apple Store and a boat load of traffic in the Orlando area.

UWF404
Jul 7, 2010, 09:51 PM
My very first call dropped and when I grip the phone as one would naturally hold the phone I lose 3 bars. The phone looks cooler than the older 3GS. However, the sharper edges make it uncomfortable to hold compared to old phone. The supposed upgraded screen seems to me only marginally better. That said, who here who has a 3GS ever said "geez, if only the screen was better" :rolleyes:

The glass on both sides to me is just down right stupid. Just because you it looks cooler does not mean it's functionally better. It only makes the phone more delicate and prone to damage. This phone is a case study of design not in sync with engineering.This phone feels delicate and no as sturdy like the 3GS. All in all I'd give it a thumbs down and I'm baffled at Apple for putting out this phone.

dmelgar
Jul 8, 2010, 12:01 AM
I'm still on the iPhone 3G. I was seriously considering ditching AT&T and the iPhone 4 for Sprint/EVO 4G or Verizon/Droid X because I was dropping call every single call in my house (no joke, every single call) and multiple calls per day around town a few weeks ago, BUT...

I haven't dropped a call for a couple of weeks now and have had great reception in my house recently, as well. Really odd, but encouraging as I decide what you do about replacing this phone.
I've had poor AT&T coverage as well. Could never reliably make a call at home. After suffering for 2 years I ditched and went with the HTC Incredible on Verizon. Couldn't be happier. 3G coverage EVERYWHERE. I forgot what it was like to have coverage. Its like day and night. Over the last month, I've grown to really like Android as well.

IgnatiusTheKing
Jul 8, 2010, 08:25 AM
After suffering for 2 years I ditched and went with the HTC Incredible on Verizon.

Is the battery life as bad as I've heard? I think I prefer the Incredible to the Droid X (mainly because of size), but I hate not being able to make it through the day without charging my phone.

Cottonsworth
Jul 8, 2010, 09:00 AM
Is the battery life as bad as I've heard? I think I prefer the Incredible to the Droid X (mainly because of size), but I hate not being able to make it through the day without charging my phone.

It is going to be a real subjective answer because it all depends on how much you use the web/apps/games. To make it short, I don't have an answer for you but it does have a much better battery life than my 3G.

dgreen1069
Jul 9, 2010, 04:18 PM
I tried the Droid Incredible for two weeks and found the battery life to be a bit short. I am used to charging my iPhone 3G every night (and occasionally during the evenings), but the Incredible seemed to fly through it's battery. With that said, it was hands down a better cell phone than the iPhone. I don't think I dropped a single call during the two weeks I had it. It operates very similar to the iPhone, but the software isn't as polished. Many tasks would take an extra step or two. The Incredible is very fast....I don't know if it was the phone, Verizon, or both, but 3G internet browsing was much faster than my iPhone. I would venture to say it is even faster than my new iPhone 4. The two things that bugged me the most were the music player (not nearly as nice as the iPod player) and the screen in daylight. The screen really washes out in bright sunlight.

I ended up returning the Incredible because I thought I'd be pissed if the new iPhone was a hit. While I'm glad I held out and got the iPhone 4, I really wish it could have been on Verizon. It really is a shame that we are all tied to AT&T. I can't tell you how many times I have been places where I have no signal when those around me with Verizon had plenty. I find my new iPhone better at making and holding calls than my 3G, but it still doesn't hold a candle to the service I saw with the Incredible. If Verizon ever gets the iPhone, I will probably pony up the cancellation fee and switch carriers.

dmelgar
Jul 10, 2010, 08:09 AM
Is the battery life as bad as I've heard? I think I prefer the Incredible to the Droid X (mainly because of size), but I hate not being able to make it through the day without charging my phone.
Ya, battery life is pretty abysmal. Partly that's because its so easy to load up on power consuming background apps. They're really useful and let me do things you can't do not even on iPhone 4.
I got to the point I couldn't go anywhere without a charger.
I ended up buying an extended life battery. It does make the phone bigger and heavier but not unreasonably so. The bigger battery is awesome. I can run games or surf or navigate all day. It lasts a whole day no matter how hard I try to kill it. My iPhone 3g also would require multiple charges a day because I'm such a heavy user. I often watch 2 or more hours of video a day.

I should also mention that while reception is much better, voice quality is better on the iPhone 4 especially with the noise cancelling microphone.

kdarling
Jul 10, 2010, 09:18 AM
Is the battery life as bad as I've heard? I think I prefer the Incredible to the Droid X (mainly because of size), but I hate not being able to make it through the day without charging my phone.

The Incredible lasts all day (or even two) for me with an internal-sized extended Seidio. If I Slingplayer'd more, I'd get a physically larger one.

The first thing I get for any smartphone (if the maker allows it) is an extended battery. Not only do I immediately get longer usage time, I still have the original as a spare to swap in if necessary (like coming home after using up my phone and wanting to go right back out again - great on vacations).

It took a few days to adapt to Android, but if you've used lots of smartphones it's not a difficult transition. Especially once you discover the joy of universal voice input.

chim9999
Jul 10, 2010, 08:15 PM
i'm in north central arkansas. town with a population of 12k. we just went 3g a couple of weeks ago. 2 dropped calls since then (one crossing from 2g back to 3g). can't remember last dropped call on 2g.

mhdena
Jul 10, 2010, 08:50 PM
In my opinion AT&T is the worst service in the universe; Here in Boulder Colorado You have to carry 2 phones! my iphone through at&t and the one I actually can make calls on.:mad:

The iphone has been the weakest phone on AT&T since it came out. You might as well carry an ipod touch and another phone to talk on if you have to have an apple device with you.:rolleyes:

iGrip
Jul 12, 2010, 10:11 AM
I'm wondering what the specifics about dropped calls in New York City would look like.
On average I get about 3-4 dropped calls every day. Every. Single. Day.


Why do you stay with ATT?

ZDDP1273
Aug 8, 2010, 07:36 PM
I get dropped calls a few times a week, but I guess I just deal with it. I have come to a realization that nothing is ever really going to be perfect, so I guess I just deal with it. I do understand that people would be frustrated with it though.

driftway
Aug 14, 2010, 10:17 PM
I have had ATT for almost three years now - and I haven't had one dropped call.



hahahahahahaha That was a good one.

bfar5
Aug 17, 2010, 07:30 AM
Ridiculous number of dropped calls. What a terrible excuse for customer service this was. Whenever I have called them about any other issues, they have been really helpful. When this guy found out I had Iphone4, he acted like he couldn't get me off the phone fast enough. Told me "the phone has problems, get the bumper, have I resolved your issues?"

My device is quirky. The proximity sensor has a mind of its own, it gets hung up on tasks daily, the reception is terrible. For ME, Iphone4 SUCKS and when people ask me if I recommend it, I'm with CR. Miss my 3gs which my husband is enjoying. Crap.

bfar5
Aug 17, 2010, 07:30 AM
hahahahahahaha That was a good one.



lmao

TuckBodi
Aug 23, 2010, 10:04 AM
I had maybe one dropped call this whole year. But I don't talk on my phone as much as someone else may.

I had one an hour ago........and another an hour before that.

w0by
Aug 23, 2010, 12:47 PM
Eh, I just blame AT&T for having the iPhone and not fixing their issues. I pay my ** $120 ** phone bill every month for my iPhone, and I don't even have unlimited calling/texting, so therefore AT&T needs to fix their crap.

IgnatiusTheKing
Aug 23, 2010, 02:09 PM
I almost never drop calls anymore.

pixpixpix
Aug 23, 2010, 02:15 PM
Another fallout from terrible AT&T service is that in many shops and restaurants, at least in the San Francisco area, and especially Berkeley, you can't check in using location services like Foursquare or Facebook Places since there isn't adequate coverage- eg: no service, no signal etc.

That's bad for business.

Merchants too should press AT&T and local authorities for more towers and better connections.

rquick
Aug 25, 2010, 02:21 AM
I read through most of these posts and I just have to rant a little. It's funny how the only place that people are unhappy with AT&T service and the iPhone is in surveys and on these forums. Except for the survey a few weeks back that said AT&T had the highest approval ratings. It probably depends on how you ask the questions. Nobody asked me, but I have had each model of the iphone and the only time I had a high number of dropped calls was with the 3g right after it was released about 2 years ago. The first major firmware upgrade fixed it and the number of dropped calls fell dramatically. It still had a few, but not to the point of being a problem. That phone is still in use by someone I know and see everyday and they love it. I now have the iphone 4 (since release day) and I can't remember my last dropped call. It has no reception issues at all - if anything it is the best connection and sound I have ever had with a cellphone. I am in Texas where AT&T rules - it is the old SWB after all and is based in Texas. I haven't had the chance to travel with the 4 yet, but I traveled all over the country with my 3gs and never had a problem. A few spots in the mountains that had no reception at all, but that was true for everyone else there too. Verizon included. I have a close friend whose entire company switched from Verizon and Blackberrys to get iPhones for everyone and they are extremely satisfied. They work all over the country (I mean literally everywhere) and their IT manager told me the cellphone and email related complaints have dropped off dramatically since they dropped Verizon cell phones and their old Blackberrys. That wouldn't be possible if AT&T was so universally hated. I have to admit though, I'm not positive the BBs were on Verizon but I think so because their cellphones definitely were. They carried both and many of their people were upset at being forced to carry Verizon phones. People just hate to be forced. It seems like a lot of people here say the iPhone won't even work in NY because of AT&T. My daughter lives in NY and she has had a 3g for 2 years and says she has no issues. Except in the subway. All of her friends use iphones in and around NY and they say they have no issues. Except in the subway. Anyone want to tell me that Verizon works in the subway? Nobody is perfect. And then I see someone on here complaining about the build of the iPhone 4 and I realize again that people are so totally full of crap it's amazing. The one thing no reasonable person can possibly complain about is the design and build quality of the 4 - make believe antenna issues notwithstanding- not without lying through their teeth. The design is absolutely outstanding. I love the glass back and the screen is beautiful. Makes me suspect they have not even had the chance to hold one yet. My daughter has tried to buy one several times in NY over the past few weeks without success because they are still in such extremely high demand. Like they would still be that popular if the service was so pitiful. She told me last week that the shipments are still sold out everyday at her favorite Apple stores. I keep telling her to try an AT&T store but she likes Apple stores, you know - where they treat her so rudely and don't have anyone helpful. Maybe its all in how YOU treat the people around you. Try saying something nice and maybe the clerk will look up from her ipad next time.

IgnatiusTheKing
Aug 25, 2010, 05:11 AM
It's funny how the only place that people are unhappy with AT&T service and the iPhone is in surveys and on these forums.

While I won't pretend I read that entire, giant block of unformatted text, I will say that this is hardly the only place people complain about AT&T service. Though there are undoubtedly people that get great service and rarely drop calls on the carrier, AT&T service is almost universally disliked and has become the butt of many jokes, both on and off the Internet.

Agree about the iPhone, though I suspect most of the complaining here is due to the fact that people rarely sign up for a message board account (you being a notable exception, of course) just to say that everything is fine.

alent1234
Aug 25, 2010, 12:24 PM
Another fallout from terrible AT&T service is that in many shops and restaurants, at least in the San Francisco area, and especially Berkeley, you can't check in using location services like Foursquare or Facebook Places since there isn't adequate coverage- eg: no service, no signal etc.

That's bad for business.

Merchants too should press AT&T and local authorities for more towers and better connections.


SJ said it takes 2 years to build a cell tower in the bay area. compared to something like 6 months in texas

IgnatiusTheKing
Aug 25, 2010, 01:25 PM
:d

AndrewLockhart
Aug 25, 2010, 03:47 PM
For once I am glad to live in the UK. Usually we get ripped off left right and center. The iPhone4 is available on all networks, even if there is little difference in price.
Andy Lockhart
http://www.youtube.com/watch?v=R5GOFMuiFkk

AJsAWiz
Aug 25, 2010, 06:23 PM
Ridiculous number of dropped calls. What a terrible excuse for customer service this was. Whenever I have called them about any other issues, they have been really helpful. When this guy found out I had Iphone4, he acted like he couldn't get me off the phone fast enough. Told me "the phone has problems, get the bumper, have I resolved your issues?"

My device is quirky. The proximity sensor has a mind of its own, it gets hung up on tasks daily, the reception is terrible. For ME, Iphone4 SUCKS and when people ask me if I recommend it, I'm with CR. Miss my 3gs which my husband is enjoying. Crap.

I can relate to your frustrations, I've been going through the wringer with AT&T for about a year now . . . Mass dropped calls, poor reception in most areas or no service at all. I made multiple calls to AT&T and a few to Apple. I've been through all of the trouble shooting steps many times, including 2 sim card replacements and 3 iPhone replacements. All this on an iPhone 3 GS! As a last resort I've filed a complaint with the BBB. When my contract runs out in a few months I'll have to jump ship and ditch AT&T, and regretfully abandon the iPhone. If :apple: opens iPhone to other carriers by then I might reconsider. Guess I'll give the Android a look :(

:d

LOL

Why do you stay with ATT?

Probably, because like me and many others they are locked into a two year contract. Mine can't end fast enough :(

yukio
Aug 25, 2010, 10:17 PM
SJ said it takes 2 years to build a cell tower in the bay area. compared to something like 6 months in texas

it's not a sf bay area problem nearly as much as it is a san francisco problem.

i live in the city, and i swear - while the rest of us are working - the "neighbors against things we don't understand" go to each and every city board meeting and derail cell antenna applications.

even though we have huge chunks of the city with electrified light rail wires overhead emitting their own em radiation, it's the cellphones that must be stopped.

i'm not making excuses for att - because i think that they have experience deploying in plenty of difficult markets - they just choose to not work the system to get things done.

and let's face it - service always declines in a single-provider model.

JoEw
Aug 26, 2010, 01:30 AM
only issue i have with at&t is dropped calls. 3G in my area is fast and reliable usually.

I had this issue before my iphone 4 with my 3G iphone.

tangodiva
Aug 26, 2010, 04:11 AM
Had drop call issues with my iPhone 3G ALL OVER THE COUNTRY. Not kidding. Florida, Georgia, North Carolina, South Carolina, Illinois, Kentucky, Tennessee, Louisiana, Texas, Arizona, New Mexico, Indiana, New York, New Jersey . . . you get the picture.

Now with my iPhone 4, it is WORSE. I get dropped 3 or 4 times during a 15 minute conversation.

Talked my friend into an iPhone (it is GREAT for everything except being a phone) and she, in 3 days, has had to return 2 phones that were defective. She, a tech industry executive, asked AT&T and Apple what their failure rate was, and they replied, "We can't tell you that." Go figure. Also learned that there is one side of the band on the iPhone 4 for telephone and the other side for data. Having your hands directly on either side will diminish the reception. Using a headset does help (keeping hands off phone)

My iPad hasn't seemed to have so many problems connecting on the go, but it does run a little slower sometimes. Have to say it rules, except the flash thing (best surfing anywhere?????), but another thread:D

alent1234
Aug 26, 2010, 07:32 AM
Had drop call issues with my iPhone 3G ALL OVER THE COUNTRY. Not kidding. Florida, Georgia, North Carolina, South Carolina, Illinois, Kentucky, Tennessee, Louisiana, Texas, Arizona, New Mexico, Indiana, New York, New Jersey . . . you get the picture.

Now with my iPhone 4, it is WORSE. I get dropped 3 or 4 times during a 15 minute conversation.

Talked my friend into an iPhone (it is GREAT for everything except being a phone) and she, in 3 days, has had to return 2 phones that were defective. She, a tech industry executive, asked AT&T and Apple what their failure rate was, and they replied, "We can't tell you that." Go figure. Also learned that there is one side of the band on the iPhone 4 for telephone and the other side for data. Having your hands directly on either side will diminish the reception. Using a headset does help (keeping hands off phone)

My iPad hasn't seemed to have so many problems connecting on the go, but it does run a little slower sometimes. Have to say it rules, except the flash thing (best surfing anywhere?????), but another thread:D

why is it that it's usually the newbie accounts that have the most trouble with their iphones?

alent1234
Aug 26, 2010, 07:35 AM
my wife used to complain about dropped calls and poor signal at a military base in Long Island. i see a few dead zones once in a while in NYC. in laws have dumb phones on AT&T and never complain. my wife and I moved them from Verizon to get on a family plan

jctevere
Aug 28, 2010, 07:51 AM
I have consistently had problems with dropped calls ever since I switched from the original iPhone to the iPhone 3GS, they replaced my phone twice because of it. It would work for a while, but then drop calls, or get 10 call failures before actually placing a call, just to be dropped minutes later...

Yesterday I finally upgraded to 4.0.2 and it is even worse! Not only do I barely get any signal in my house, even when it shows I have a signal it still doesn't work. The problem seems to be when it goes into sleep mode it disconnects, because when I unlock it, a swarm of text messages and voice mails from missed calls I never received pour in...

I finally called up AT&T to see if there was anything they could do (maybe give me one of the femtocells to keep my 5 iPhone family plan happy (bill is almost $300 a month)... I was greeted by an unfriendly and unhelpful customer service agent. She pretty much told me there was nothing she could do (and when I asked about the femtocell she had no idea what it was, didn't even offer for me to buy it), and then she said its just the network, it happens to her all the time, I am probably in an area with poor coverage.

I told her to look it up on the AT&T coverage map it shows "best coverage" all around my house and where I live, pretty much most of Long Island. To which she said "coverage is not at all guaranteed", I flipped a bird and said "what the fu*k does that even mean, so I can get an at&t phone and pay for the service and you can't even guarantee I get service in any location around the world, even if you advertise it" to which she responded "yup". And I said, that's just ridiculous, I might as well switch to a carrier such as sprint or verizion (my parents have one of each) and they get service in our household. And then she said "Go ahead and switch". I don't remember exactly what I said after that, but she followed with other dumb remarks, such as, it could just be what your house is made of, or do you live underground? I'm sure I live in a cave lady... But I really can't bash all the Customer service agents at AT&T, some are great and very helpful.

Never the less, I was very pissed and disappointed with how AT&T is handling itself. Never have I had such poor customer service. When I had nextel and complained about their crappy service, they were very apologetic and offered me free stuff, and even if I never mentioned dropping them, but even hinted at the possibility, they would offer me upgrades and the works just to keep me... AT&T is just hit or miss, when the network works, its great and super fast, but if your in a high traffic or any other area, its the pits... Which is why I think people on the forums have such a hard time understanding these complaints. I bet the reason for the big change in satisfaction surveys has to do with geographic location. When I was in any other state but NY the service worked when it said I had service, but even then I could have full service, travel 10ft and get No service to show up on the iPhone, very spotty at best.

I am definitely going to switch my entire family plan over to verizion when our contracts are up in a year, I really hope they get the iPhone, if not, droid here I come! But to the rest of the community, has this ever happened to anyone else but me? Should I call back AT&T, at this point I would be willing to buy the femtocell, my phone doesn't work in passive mode, only gets service when I am on it and unlocked.

EDIT:
I actually looked up the femtocell, which is now called microcell to make sure I wasn't going crazy and to see if it is available in my area (which it is), and I saw a video that I just find hilarious! If you go to the following link and click on "increased signal strength" in the interactive video that loads on AT&T website for the microcell, it starts to play a video that actually shows how crappy their service is, with the guy having to hang out of the window to make a call... WTF? AT&T should fire whoever makes their commercials...
Check it out: http://www.wireless.att.com/learn/why/3gmicrocell/

IgnatiusTheKing
Aug 28, 2010, 08:53 AM
why is it that it's usually the newbie accounts that have the most trouble with their iphones?

It's not just "newbies" that have excessive dropped calls on AT&T (and the iPhone in particular). If you really think it is, you haven't been paying attention to this board for the last three years.

kingtj
Aug 28, 2010, 10:46 AM
I *almost* feel guilty bashing AT&T at times, because 2 of my good friends have worked for them for years. But the company ALWAYS manages to infuriate me enough that I can't help myself. One of the two of them USED to try to defend AT&T when I started in on it, but even he has given up now - because the situations I keep describing to him are ones he simply can't make excuses for.

Here in St. Louis, MO - we don't have the notorious dropped call problems of parts of downtown Chicago or New York City, but it's still pretty bad! I had the original iPhone and then the 3G, and I could expect it to lose about every other call I made or answered. I can't say the iPhone's design didn't contribute to it, but all I know is, my friends on AT&T's network using other phones like the Motorola Razr told me they experienced pretty much the same thing.

We were using AT&T for cellphones, T1 data and voice circuits and regular land-lines where I work, plus advertising in the AT&T Yellow Pages, and NONE of it has been a good experience!

My "dedicated key corporate account representative" is notorious for never answering her office phone and not returning phone calls. SOMETIMES she'll email you a reply to a question or request after a few days, and other times? She might just forward it to someone else in her dept. who may or may not follow up. About the only time she made an appearance and acted like she cared was when AT&T gave her a "mission", such as getting her corporate customers to answer and send back some survey they were putting together. It was like pulling teeth to even get the company to call back to remind us when contracts were up for renewal!

Every year, we seem to have a new Yellow Pages sales rep. because whoever was assigned to us before has moved on to a new job.... It gets really old re-explaining everything about the business every year.

On the iPhone accounts, AT&T can't even seem to figure out what some of their pricing plans are for!? One of our iPhones was being billed about $10 a month more than the others because they configured it on a "corporate" plan they claimed was necessary for using it with our Exchange server. (Funny, but Exchange email worked just fine without this "extra" on the other phones!) When I questioned them, they couldn't pin down a reason for the "up charge". I finally determined it was simply an extra fee AT&T likes to try to talk businesses into paying, yet it serves no real purpose. It's probably just based on some theory that iPhone users connected to corporate Exchange servers will use more data than other people, so they'd like to get more money out of them. I finally got someone to remove the charge and the phone still works exactly like it did before!


I have consistently had problems with dropped calls ever since I switched from the original iPhone to the iPhone 3GS, they replaced my phone twice because of it. It would work for a while, but then drop calls, or get 10 call failures before actually placing a call, just to be dropped minutes later...

Yesterday I finally upgraded to 4.0.2 and it is even worse! Not only do I barely get any signal in my house, even when it shows I have a signal it still doesn't work. The problem seems to be when it goes into sleep mode it disconnects, because when I unlock it, a swarm of text messages and voice mails from missed calls I never received pour in...

I finally called up AT&T to see if there was anything they could do (maybe give me one of the femtocells to keep my 5 iPhone family plan happy (bill is almost $300 a month)... I was greeted by an unfriendly and unhelpful customer service agent. She pretty much told me there was nothing she could do (and when I asked about the femtocell she had no idea what it was, didn't even offer for me to buy it), and then she said its just the network, it happens to her all the time, I am probably in an area with poor coverage.

I told her to look it up on the AT&T coverage map it shows "best coverage" all around my house and where I live, pretty much most of Long Island. To which she said "coverage is not at all guaranteed", I flipped a bird and said "what the fu*k does that even mean, so I can get an at&t phone and pay for the service and you can't even guarantee I get service in any location around the world, even if you advertise it" to which she responded "yup". And I said, that's just ridiculous, I might as well switch to a carrier such as sprint or verizion (my parents have one of each) and they get service in our household. And then she said "Go ahead and switch". I don't remember exactly what I said after that, but she followed with other dumb remarks, such as, it could just be what your house is made of, or do you live underground? I'm sure I live in a cave lady... But I really can't bash all the Customer service agents at AT&T, some are great and very helpful.

Never the less, I was very pissed and disappointed with how AT&T is handling itself. Never have I had such poor customer service. When I had nextel and complained about their crappy service, they were very apologetic and offered me free stuff, and even if I never mentioned dropping them, but even hinted at the possibility, they would offer me upgrades and the works just to keep me... AT&T is just hit or miss, when the network works, its great and super fast, but if your in a high traffic or any other area, its the pits... Which is why I think people on the forums have such a hard time understanding these complaints. I bet the reason for the big change in satisfaction surveys has to do with geographic location. When I was in any other state but NY the service worked when it said I had service, but even then I could have full service, travel 10ft and get No service to show up on the iPhone, very spotty at best.

I am definitely going to switch my entire family plan over to verizion when our contracts are up in a year, I really hope they get the iPhone, if not, droid here I come! But to the rest of the community, has this ever happened to anyone else but me? Should I call back AT&T, at this point I would be willing to buy the femtocell, my phone doesn't work in passive mode, only gets service when I am on it and unlocked.

EDIT:
I actually looked up the femtocell, which is now called microcell to make sure I wasn't going crazy and to see if it is available in my area (which it is), and I saw a video that I just find hilarious! If you go to the following link and click on "increased signal strength" in the interactive video that loads on AT&T website for the microcell, it starts to play a video that actually shows how crappy their service is, with the guy having to hang out of the window to make a call... WTF? AT&T should fire whoever makes their commercials...
Check it out: http://www.wireless.att.com/learn/why/3gmicrocell/

Sticman
Aug 28, 2010, 01:13 PM
it's not a sf bay area problem nearly as much as it is a san francisco problem..

Sorry ur SF AT&T service is lousy, but I disagree...AT&T is crappy in many parts of Santa Clara County (San Jose) as well.
And, I think its worse in NYC than in SF, based upon my personal experience.

AJsAWiz
Aug 31, 2010, 06:38 PM
It's not just "newbies" that have excessive dropped calls on AT&T (and the iPhone in particular). If you really think it is, you haven't been paying attention to this board for the last three years.

I agree. I've been with AT&T since the original iPhone. Reception had been fine up until about a year ago. I, now, have the 3 GS and have had nothing but trouble, with dropped calls and weak inconsistent or non existent signals, for well over the past year or so. I've made multiple calls to AT&T to no avail. Some reps even refuse to acknowledge the problem. The bottom line is that my current contract ends in January 2011. So, I'll more than likely jump the iPhone ship and migrate to the Android then. It's a shame because . . . as David Letterman said . . . you can do everything on an iPhone but make and receive calls :p

Side note:
AT&T's customer service has been so bad I even dropped their home phone service and went to another provider.

JnericMBP
Sep 1, 2010, 12:43 AM
Another fallout from terrible AT&T service is that in many shops and restaurants, at least in the San Francisco area, and especially Berkeley, you can't check in using location services like Foursquare or Facebook Places since there isn't adequate coverage- eg: no service, no signal etc.

That's bad for business.

Merchants too should press AT&T and local authorities for more towers and better connections.

I'd think that for the "check in" portion of those apps, that would be a good thing. I don't know about you but I don't want big brother knowing everywhere I go. Just a thought...:cool:

AJsAWiz
Sep 2, 2010, 12:27 AM
Did a funny bit on the new iPod Touch announcement. He said it was like an iPhone except it doesn't make calls . . . then he said, oh that IS an iPhone!
Sad but true :o

Come on, Apple . . . open this thing up to other cell phone providers. Perhaps those (like me) getting terrible reception and dropped calls might get better phone service. AND maybe we'll see a drop in rates for everyone. Competition is good for the market ;)

Jumpin JW
Sep 2, 2010, 07:53 AM
"He never experienced dropped calls until we started dating and he was talking to me "

My daughter's phone does the same thing!

drapacioli
Sep 2, 2010, 10:45 AM
Is it just certain phones that get dropped calls? I have AT&T and when I demoed the iPhone in store the only phone call I tried to make with it was a dropped call. But my current phone, the Samsung Captivate, I have never even had a low signal, let alone a dropped call.

mangrove
Sep 2, 2010, 10:52 AM
:D:D:D

The happiest day of my life finally arrived-I switched to Verizon 2 days ago.

AJsAWiz
Sep 2, 2010, 01:25 PM
:D:D:D

The happiest dat of

Great! :) Hope you come back and let us know how the service is and how it compares to AT&T. Which phone did you get?

[QUOTE=drapacioli;10977661]Is it just certain phones that get dropped calls? I have AT&T and when I demoed the iPhone in store the only phone call I tried to make with it was a dropped call. But my current phone, the Samsung Captivate, I have never even had a low signal, let alone a dropped call.

You might have a point. I've been side by side with another person (also an AT&T subscriber) who has a Nokia. I have no or low bars and they have bars.

drapacioli
Sep 2, 2010, 03:43 PM
You might have a point. I've been side by side with another person (also an AT&T subscriber) who has a Nokia. I have no or low bars and they have bars.

It's just from my experience. I've been with AT&T for five years and had 4 cell phones throughout my contracts. Some phones, such as my LG Vu and Motorola RAZR had spotty reception, but my K1 and Captivate had almost no dropped calls except in the mountains where you can't expect cell reception to be high anyway.

Not to say I love AT&T or anything like that, they are expensive and the 3G signal is not always the best. However we can get our way with AT&T when phones break or problems occur because we have been with them for a while.

mangrove
Sep 2, 2010, 08:21 PM
[QUOTE=mangrove;10977725]:D:D:D

The happiest dat of

Great! :) Hope you come back and let us know how the service is and how it compares to AT&T. Which phone did you get?

Since I have an iPad that is really all I need + Verizon. Everywhere I would go where people had no reception (me too with iPhone), I would ask what carrier they use-nearly 100% said AT&T. Then in those same instances/places I would ask people those who could talk freely on their phones what carrier they used and it was like 98 out of 100 said Verizon.

That's why I switched. Got a simple phone-Samsung Haven-2 phones for $60./month, but only 450 minutes (which I never exceeded with 2 iPhones) for around $165./month.

Sure hope the iPad is Verizon compatible soon too.

The upside to having 2 dead iPhones--now we have 2 wifi iPods so all the iPhone apps work on them.:D

mattniles007
Sep 2, 2010, 09:15 PM
I agree mangrove. I want an iPad that is Verizon compatible.

AJsAWiz
Sep 3, 2010, 08:51 AM
[QUOTE=AJsAWiz;10979023]

Since I have an iPad that is really all I need + Verizon. Everywhere I would go where people had no reception (me too with iPhone), I would ask what carrier they use-nearly 100% said AT&T. Then in those same instances/places I would ask people those who could talk freely on their phones what carrier they used and it was like 98 out of 100 said Verizon.

That's why I switched. Got a simple phone-Samsung Haven-2 phones for $60./month, but only 450 minutes (which I never exceeded with 2 iPhones) for around $165./month.

Sure hope the iPad is Verizon compatible soon too.

The upside to having 2 dead iPhones--now we have 2 wifi iPods so all the iPhone apps work on them.:D

You made 2 good points. I have an iPad as well so I all I really would need is a phone to make and receive calls (since my iPhone has failed miserably in that respect). Like you, I'll probably use my iPhone as an iPod touch with WiFi! Thanks for the tip :D

bludragon06
Sep 11, 2010, 10:54 AM
I have not read the whole thread here but I must say coming from an iPhone 3g to the iPhone 4 is a night and day difference. I love my iPhone 4. I think since I have had it I have had about 5 total dropped calls. I have had it since late July. I had that many dropped calls in a day with my 3g. I just had to add this in cause I see people complain about the same thing all the time. Dropped call this and dropped call that. Frankly I don't see it. Maybe I just have the super iPhone. LOL! Just my .02 worth!
-Dave

TuckBodi
Sep 12, 2010, 01:11 AM
I have not read the whole thread here but I must say coming from an iPhone 3g to the iPhone 4 is a night and day difference. I love my iPhone 4. I think since I have had it I have had about 5 total dropped calls. I have had it since late July. I had that many dropped calls in a day with my 3g. I just had to add this in cause I see people complain about the same thing all the time. Dropped call this and dropped call that. Frankly I don't see it. Maybe I just have the super iPhone. LOL! Just my .02 worth!
-Dave
Yeah, I gotta sorta agree. You know my iPhone has gotten about 100% better in the past month or so. Instead of 0-1 bars I now get 1-2 bars (except the times I really have an important call and then of course it drops). But drop calls are now only about 2 a day, instead of 3 or 4, so that's nice. Oh yeah, thinking about it, my voice mail is better too....instead of getting it the next day it's now about 12 hours, so that's cool. And my text messages go through most of the time now..whereas I used to have about every fourth one fail, so yeah gotta like that! And retrieving my mail is better as I only get that "can't connect to server" message only 3 times a day now instead of 6 or 7. You know..overall, I they're getting closer to when I first bought the phone several years ago. Wait a second..nope..they gotta ways to go. Just sayin'.

johnnyfiive
Sep 13, 2010, 12:53 PM
Add me to the excessive dropped call list, keep getting them randomly over the passed two weeks at my house. I'm going to call AT&T today, hopefully score a MicroCell.

AJsAWiz
Sep 18, 2010, 07:37 AM
Add me to the excessive dropped call list, keep getting them randomly over the passed two weeks at my house. I'm going to call AT&T today, hopefully score a MicroCell.

Well, I've been calling AT&T continuously (have had this problem for about a year now) and have gone the entire gamut of troubleshooting solutions (some I've done twice) but the dropped calls and weak signals prevail. AT&T wants to accept zero responsibility for these issues nor do they seem to be either willing or able to fix the dropped call/weak signal issues.

SO, in a nutshell . . . . good luck with that. Hope you are more successful in your attempts. Then you could come back and share the magic formula :)

Roy43
Oct 4, 2010, 09:52 PM
I had Verizon and live about 4000 feet from their tower. Got where I could not even get a decent call or receive one unless I stood outside and held the phone a certain way. Tried others phones, same problem. Had them check the tower, at least they said they did, no joy. So, I got AT&T phone, it worked in my yard in my computer room, worked in back of grocery store, so I switched to AT&T and never looked back! I occasionally get a dropped call, but so did I on Verizon, no worse on AT&T. Having worked at phone company for 35 plus years, I find it amazing that cell phones work as well as they do given low power used in them.

RickieVz
Oct 4, 2010, 10:14 PM
I'm wondering what the specifics about dropped calls in New York City would look like.

On average I get about 3-4 dropped calls every day. Every. Single. Day.
My roommate on Verizon has had one dropped call in the year that we have lived together.

I've had 4 to 5 calls daily. I'm tired. Happens mostly at home with 5 bars. Cell tower is about 3 blocks from my place.

maccompaq
Oct 10, 2010, 10:01 AM
I just bought my first iPhone in September, and I kept my LG phone. It makes no difference which phone I use. My calls are always dropped. If a call lasts for 30 minutes or more, I always get a dropped call. Then we re-connect and most of the time get another dropped call.

Would you call that a 200% dropped call rate?

Is there a way to watch ABC TV on the iPhone like I do with my computer using the Internet? I know that Flash is not on the iPhone, so I am wondering if there is a work-a-round.

ethen
Oct 10, 2010, 10:49 AM
I think it is relatively depending on area where you are. In Dallas near my place I have never had drop calls, but in Irving, drop calls is close to 15% of my calls

turnerwing
Oct 16, 2010, 04:40 AM
I have had ATT BBERRY for the last two years. I used to have ATT and left because of dropped calls. 6 years later I went back and that was a mistake. The coverage is worse than Verizon and dropped calls are bad. As soon as the Verizon iPhone comes out I am there.

Palanka
Oct 26, 2010, 12:00 AM
I cant stand AT&T...Their service sucks.. Your company would go under if it were to their "business services" department.

ksegel
Nov 10, 2010, 12:58 PM
I have the iphone 3gs, and at&t has never been able to get their act together with the iPhone but with the os upgrades service seems to keep getting worse.

Do you think problems will be resolved when / if verizon has access to the iphone (effectively lowering the burden on at&t, even thought they probably still wont be able to keep up)

maccompaq
Nov 10, 2010, 02:51 PM
I have the iphone 3gs, and at&t has never been able to get their act together with the iPhone but with the os upgrades service seems to keep getting worse.

Do you think problems will be resolved when / if verizon has access to the iphone (effectively lowering the burden on at&t, even thought they probably still wont be able to keep up)

It is the fault of AT&T, not the iPhone. Every call I make gets dropped. It makes no difference if I use my iPhone 4 or my LG phone.

leshkanyc
Nov 10, 2010, 03:01 PM
Yes, i did! And it's a BIG difference vs ****** AT&T

Read about it here:

Why I dumped AT&T, sold my iPhone 4 and got Droid X with Verizon (http://www.webandblog.com/general/why-dumped-att-sold-my-iphone-4-and-got-myself-droid-x-on-verizon/)

Sell your iPhone 4, call AT&T and tell em they suck and get away with your number!

ksegel
Nov 10, 2010, 07:07 PM
I agree that it is mostly AT&T, don't get me wrong I love my iphone 3gs, but i have heard that there were issues for many people who were using 3gs and upgraded their phones, some had more dropped calls (which i seem to be having) and some had more serious problems.

http://www.maclife.com/article/news/ios_4_update_problems_plague_iphone_3g_users

I would love to get a I phone 4 and I'd love it if half the people who were using Iphones were on verizon so AT&T may actually be able to handle the usage on its network.

It is the fault of AT&T, not the iPhone. Every call I make gets dropped. It makes no difference if I use my iPhone 4 or my LG phone.

maccompaq
Nov 11, 2010, 07:30 PM
It is looking good for Verizon to get the iPhone next year. That will take a lot of pressure off the overloaded AT&T network.

Another benefit, the Apple stock will go up a lot.

hcho3
Nov 12, 2010, 12:35 AM
Jesus christ...
I cannot wait for iphone to go to verizon, so you all whiners can get off the AT&T network. My signal with AT&T is not perfect, but it is good enough to meet my standards. I get 2-3 drop calls out of 50 calls I make. So, it it not OMFG.

Verizon service is better in my area, but it is not that much better. Verizon pissed me off enough with their poor customer service in the past. It will take me more than good signals to go back to VZ.

People seem to think like Verizon will save all of us from AT&T signal issues. Yea... sure....
We will see. We will see.

maccompaq
Nov 12, 2010, 07:56 AM
All of my people are on AT&T so I cannot switch, because of the mobile to mobile calling feature. AT&T has a strong signal where I live, and I really like my iPhone4, so switching would not make sense. Even with all the dropped calls, I just redial and continue on.

I am sure that when many of the iPhone users switch to Verizon, the AT&T experience will improve.

techwarrior
Nov 12, 2010, 12:14 PM
Add me to the happy list. I have had all iPhones since 3G, and rarely lose a call, one or two places I typically go have poor service so I let others know I will call back if I drop in these spots. MCell has done wonders for the poor service at my home.

ATT is the only service I can get at work. Due to my office being an R&D facility for a company that makes phone systems they block all external wireless signals and then put ATT repeaters in the building.

So, for me, it would take a lot to push me over the edge to move to another provider. I do like how others are pushing ATT to adopt with more competitive plan options and think competition from TMo, Sprint/Nextel and Vz can only be good for those of us who can stay with ATT.

longstech
Nov 12, 2010, 02:09 PM
Now I drop calls and cannot connect to incoming calls about 60% of the time on my iphone 4...

And when I call my wife on her 3GS its like 90% of the time failing first try.

I live 50 yards from a brand new tower. Seems when I go to other parts of Henderson/Vegas it is not as bad...

beret9987
Nov 12, 2010, 03:09 PM
Add me to the unhappy list. Granted me I'm in California, a place where AT&T data services are notorious for not working that well. I'm currently on Sprint and quite happy. Shame the iPhone is only limited to one network in the US though.

tsboy69
Nov 15, 2010, 01:10 AM
I was very happy with the IPhone 4 vs. my 3G - much less dropped calls, faster, etc. etc. This was in June

For the past few months though, the service seems to have gotten worse in the Los Angeles area - I drop a ton these days.....

That being said, I will admit I have a Vapor case on the phone and that is probably part of the issue....

gollum
Nov 28, 2010, 08:38 AM
I very rarely get dropped calls on AT & T (been with them since LA Cellular)

el-John-o
Nov 29, 2010, 08:15 PM
You know the ironic thing is, I live in a rural area and AT&T is flawless. People talk about dropped calls and I'm like "what's that". Oh and the "hold it this way" I dare someone to drop a call on my iPhone, I'll give you a dollar. No buildings, time machines, etc. to screw up the signal. The flipside, is that AT&T is my only option. Sprint, Verizon, and T-Mobile do not work AT ALL out here, as in 0 bars no signal until you drive 30 miles or so in any direction.

Interestingly enough, we had 3G out here before the nearby populated cities did, I guess AT&T knew an aircard was the best possible internet solution (back when it was unlimited), because the only other options are dial up and -shudders- Sattelite. In fact, I get 5 megs down and 1 meg up on 3G.

Nowadays I've moved into 'town', a small town that actually has Charter Cable internet. Still rural enough though to have excellent service.

I went to Chicago not too long ago though, thought I was gonna chuck that stupid phone. Couldn't have a conversation to save my life. My buddy who has an iPhone at the time (I was using my Samsung Epix) was experiencing similar problems BUT it was much better than mine.

-John

bid2ask77
Dec 3, 2010, 11:29 AM
I havent reall had any problems with droped calls since 4.0 came out. I guess i am one of the lucky ones.

tempusfugit
Dec 3, 2010, 11:06 PM
Add me to the unhappy list. Granted me I'm in California, a place where AT&T data services are notorious for not working that well. I'm currently on Sprint and quite happy. Shame the iPhone is only limited to one network in the US though.

Ok we'll add you to the list of people who, despite not having AT&T, are displeased with it.