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View Full Version : Apple TV is synced to a dead mac....




dcatmusic
May 10, 2010, 12:50 AM
I have a Apple TV that still thinks it's synced to a old mac that I don't have any more. My old MacBook died but I've still been buying movies on my AppleTV.... So, doe's anyone know how I can sync on of my new macs up without losing everything I got on the AppleTV harddrive?



markfc
May 10, 2010, 06:04 AM
You could pull the AppleTV hard drive out, and have a search aroud the media partition...or talk nicely to Apple customer services. They will probably let you download them again.

rsdq
Jun 2, 2010, 11:58 PM
I have the same problem. My content is held prisoner on a ATV that no longer has a mac to sync with

Anybody ever solve this problem ????

It just seem like it should be so simple and yet it is not....

thoughts?

please share

tommylotto
Jun 3, 2010, 12:54 PM
Good thing you guys knew to back up your media on your Mac before it died, because there is no easy way to salvage the synced content on your AppleTV.

rsdq
Jun 3, 2010, 02:34 PM
I did have my media backed up on my imac before it died....

unfortunately I had no idea that it was near impossible to get the content off and purchased much more content thinking it would not be a problem once Imac was repaired. Also i had subscriptions to several shows that automatically down loaded.

Imac is repaired, working fine, and I've got hundreds of dollars of content (complete seasons of tv shows) on atv in in limbo.

Has anyone ever solved this problem using atv flash, an external usb drive and something like cyber duck?

I tried but had no luck.

I really don't want to open atv and pull out the hard drive to solve this problem..

Also I don't get the security issue here, why does this have to be complicated? We are talking about content purchased from itunes store

w

cwaddell2002
Jun 3, 2010, 04:56 PM
Good thing you guys knew to back up your media on your Mac before it died, because there is no easy way to salvage the synced content on your AppleTV.

And lets qualify that, as I am sure that tommylotto meant - you don't back up your apple tv to a computer - that doesn't count. Your apple tv should not be considered a copy of your content. Your computer is your primary place that your content is stored. You should back the media on your computer up to an external hard drive. Think of your apple tv as an Ipod - you wouldn't consider having your content on your ipod or iphone a backup either. A good backup strategy is really important as more and more of our lives exist in the digital domain.

rsdq
Jun 3, 2010, 11:05 PM
You may or may not be getting the point of the post - or it might not have been clear - or both.

Yes my content was/is on my internal imac hd and an external drive backed up with time machine.

I did not lose any data when internal imac hd died - everything was backed up safely.

I also do not use, or consider, the atv a source of back up - I get that.

What I didn't get, (stupid me)
and what the problem is;
is that all the content that I purchased and downloaded directly to the atv while waiting for Imac to be repaired will not now sync with my imac and its new hard drive.

It is trapped on the atv.

If your computer dies, gets stolen, whatever, don't download any new content in the interim, because it goes directly to atv jail - as far as I know.

As soon as you try and connect a new computer to the atv - the atv gives you a warning that all content will be erased.

any solutions with out ripping out the atv hard drive?

rsdq
Jun 3, 2010, 11:06 PM
ooops

tom1971
Jun 3, 2010, 11:40 PM
http://www.patchstick.ca/moreproducts.html

Besides providing shh access, RescueStick also provides ultra-fast ftp and sftp access and comes with a detailed manual on how to rescue your valuable data. Hassle-free and without the need of any firmware adjustments - it just works.

cwaddell2002
Jun 5, 2010, 07:56 PM
You may or may not be getting the point of the post - or it might not have been clear - or both.

Yes my content was/is on my internal imac hd and an external drive backed up with time machine.

I did not lose any data when internal imac hd died - everything was backed up safely.

I also do not use, or consider, the atv a source of back up - I get that.

What I didn't get, (stupid me)
and what the problem is;
is that all the content that I purchased and downloaded directly to the atv while waiting for Imac to be repaired will not now sync with my imac and its new hard drive.

It is trapped on the atv.

If your computer dies, gets stolen, whatever, don't download any new content in the interim, because it goes directly to atv jail - as far as I know.

As soon as you try and connect a new computer to the atv - the atv gives you a warning that all content will be erased.

any solutions with out ripping out the atv hard drive?

Sorry - I think we get it now - call submit an itunes claim and explain the situation. Include the repair number for apple, and ask if they will reauthorize the downloads - they should do this if you are nice - especially with the apple repair order number (proof!)....


Good Luck!

jbg232
Jun 14, 2010, 08:05 AM
Sorry - I think we get it now - call submit an itunes claim and explain the situation. Include the repair number for apple, and ask if they will reauthorize the downloads - they should do this if you are nice - especially with the apple repair order number (proof!)....


Good Luck!

I agree, the itunes support staff will normally allow you to download the media. I had my laptop stolen from me 2.5 years ago and had a back up until 6 months before the event, but all new music I had downloaded with my account since then was not backed up. They looked at my account and were able to automatically authorize me to download everything after the date of my last backup (never any verification of the actual backup on their end). If you're reasonable, they're reasonable too. Now its time to get a time machine drive.