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View Full Version : Man, I hate Best Buy. Apple Stores are great, though!




travistaylor
May 19, 2010, 12:34 PM
So, I'm in the market for an iPad 64GB 3G. I was planning on just ordering online through Apple's website, but was starting to get skittish as to whether or not I would actually receive it in time for my vacation (second week of June). So, I decided to start checking online with the Best Buy locator.

I didn't have any luck until today. My nearest Best Buy with an Apple-Store inside is about an hour away, and they had my model in stock (according to the website). I promptly called and am greeted by a lady that obviously hated her life. I asked, "Do you have any iPa-" and was given a stern 'no.' I said, "Oh, well, I saw on the website tha--" and was interrupted with "We haven't received any yet. Thank you" and she hung up on me! Awesome! I then decided not to purchase my iPad from Best Buy.

So, I called my nearest Apple Store (Green Hills, Nashville). They are about two hours away, and I had not wanted to buy one from there...Tennessee Sales Tax is much higher than mine in KY (about a 3% difference). However, I gave them a call. The employee was very nice, and allowed me to put my name on the reservation list over the phone. He said that I would receive an email, and would have until closing time the following business day to pick up my iPad. I'm pumped! He said there were 'a ton' of people on the waiting list, but that it could be 'tomorrow, or next week' as they are getting shipments in every day. Seems like the typical response judging from what I've read on this forum over the past week or so.

With that said, if you are in Nashville and need a 64GB WiFi version, they are in stock at Green Hills.

/rant

UPDATE: Oh, the Irony!

Bahaha, so, I checked the Best Buy inventory again after my class let out. I noticed that the Best Buy store mentioned above no longer has stock. Surprise! However, another store did! So, I called this one up and was greeted by a very friendly fella'. I asked if he could hold one for me (again, about an hour and a half away...). He put me on hold and said, "Well, I'm not really supposed to- but I don't care... what's your information? I'll hold it for you until the end of the day."

Looks like I'm headed to -Best Buy- to purchase my iPad...At least Karma hasn't raised it's ugly head....yet....



danpass
May 19, 2010, 12:43 PM
I purposely went to an Apple store to get my iPad because the experience is so much better.








On a sidenote: who are all you technoids (it isn't just the OP I've noticed this with) who seem to live in the wilderness? What's with the BB and Apple stores being hours away? Do you even have running water? :D

ScottFitz
May 19, 2010, 12:43 PM
Luckily I have a best buy locally but nearest apple store is 100 mi away. I use BB judiciously for certain things I need immediately. Otherwise, I use amazon.

BB is a tool to be used only when necessary. That girl needs to be fired. I don't care if yours was the 100th call that hour.

AeroStud1026
May 19, 2010, 12:46 PM
So, I'm in the market for an iPad 64GB 3G. I was planning on just ordering online through Apple's website, but was starting to get skittish as to whether or not I would actually receive it in time for my vacation (second week of June). So, I decided to start checking online with the Best Buy locator.

I didn't have any luck until today. My nearest Best Buy with an Apple-Store inside is about an hour away, and they had my model in stock (according to the website). I promptly called and am greeted by a lady that obviously hated her life. I asked, "Do you have any iPa-" and was given a stern 'no.' I said, "Oh, well, I saw on the website tha--" and was interrupted with "We haven't received any yet. Thank you" and she hung up on me! Awesome! I then decided not to purchase my iPad from Best Buy.

So, I called my nearest Apple Store (Green Hills, Nashville). They are about two hours away, and I had not wanted to buy one from there...Tennessee Sales Tax is much higher than mine in KY (about a 3% difference). However, I gave them a call. The employee was very nice, and allowed me to put my name on the reservation list over the phone. He said that I would receive an email, and would have until closing time the following business day to pick up my iPad. I'm pumped! He said there were 'a ton' of people on the waiting list, but that it could be 'tomorrow, or next week' as they are getting shipments in every day. Seems like the typical response judging from what I've read on this forum over the past week or so.

With that said, if you are in Nashville and need a 64GB WiFi version, they are in stock at Green Hills.

/rant


Your best buy experience sounded very close to mine this morning, same deal, website says they had them. Store says no. Doesn't even think to check in the back incase a shipment did come in......I called at 10am right when they opened.

TraceyS/FL
May 19, 2010, 12:47 PM
On a sidenote: who are all you technoids (it isn't just the OP I've noticed this with) who seem to live in the wilderness? What's with the BB and Apple stores being hours away? Do you even have running water? :D

I'm an hour away from 3 Apple stores in Orlando, our BB is the smallest they build and doesn't carry Apple products. Apparently the one 23 miles (but 45 minutes) north carries them.

Apple Customer Care tried to find me a closer repair shop than the Apple Store... no go.

But heck, i've read that I live in a "Suburb" of Orlando!

TraceyS/FL
May 19, 2010, 12:49 PM
B is a tool to be used only when necessary. That girl needs to be fired. I don't care if yours was the 100th call that hour.
She wouldn't have gotten away with it at the stores i worked at.... and if i was still there answering the phones would have been one of my jobs apparently with the last reorg they did.

Aduntu
May 19, 2010, 12:50 PM
I can't put in to words my hate for Best Buy and the Geek Squad. I've never encountered more uninformed and halfway-illiterate people in a single place in my life.

bobfitz14
May 19, 2010, 12:52 PM
On a sidenote: who are all you technoids (it isn't just the OP I've noticed this with) who seem to live in the wilderness? What's with the BB and Apple stores being hours away? Do you even have running water? :D

hahah so i'm not the only one on here that notices that! there are at least 3 Apple Stores within an hour of where i live and several Best Buys within an hour as well.

travistaylor
May 19, 2010, 01:06 PM
Haha, yeah. I live in far western Kentucky. We do indeed have running water. In fact, I have had broadband now for for 7 or 8 years! I got my first pair of them-there shoes fo your frets yesturday, though.

Ha! Not sure if any of you follow NCAA Basketball... But the Murray State Racers that beat Vandy and nearly knocked off Butler... That's my home town and current university.

Nearest Best Buy is 40 minutes away... It sucks!

sparkie1984
May 19, 2010, 01:17 PM
wow, im in the uk, so nowhere near as vast but apple stores arent in every town either, and i live in a small town which has 4 apple stores within an hour, the closest is probably 30 mins.

ngenerator
May 19, 2010, 01:27 PM
wow, im in the uk, so nowhere near as vast but apple stores arent in every town either, and i live in a small town which has 4 apple stores within an hour, the closest is probably 30 mins.

I'm about halfway between two best buys, maybe about 10-15 minutes to get to either. But I do love that I have an apple store not very far (just a few metres ;)) from my place of employment. It was fun looking out the window and seeing the iPhone lines for the 3GS release :)

sparkie1984
May 19, 2010, 01:29 PM
its nice to be able to be within distance to go there on a whim...

i feel sorry for you guys who are like 3 hours each way from an apple store! :eek:

bet the lines were huuuggeeee, never experienced a product launch yet :(

fr4c
May 19, 2010, 01:46 PM
BB customer service sucks up the wazoo. That's why on the rare chance I do buy something from there, I just grab and go. Many times have I witnessed a sales associate spewing wrong information at customers, makes me sick to the stomach.

richpjr
May 19, 2010, 01:50 PM
I've had good and bad experiences at both Best Buy and Apple stores. This past weekend I was looking for a PogoSketch stylus to use for drawing. I read here that some Apple stores carry them. I went in, asked one of the guys who worked there and was told he never heard of them and that the store didn't carry them. He didn't check, even when I told him that I had heard they were kept in the back. I was looking at cases a few minutes later when another employee came over to see if I needed any help. I told him I was just browsing and really came into the store for the stylus. I was promptly told, oh yeah, we keep those in the back and he went and got me one.

I guess it's the luck of the draw on who you get at which store.

ngenerator
May 19, 2010, 01:55 PM
^^ How much was the stylus in the store? I'm not seeing it online and would rather not assume it's the same as the $3 Amazon prices :confused:

LordOBoogie
May 19, 2010, 01:56 PM
wow, im in the uk, so nowhere near as vast but apple stores arent in every town either, and i live in a small town which has 4 apple stores within an hour, the closest is probably 30 mins.

It is a lot easier to get to most places in the UK since it is a tiny island! :D

I'm not being a jerk--my husband is English, and we used to live there. But you have to remember the U.S. is HUGE. A lot of people don't live in the "wilderness" just because they don't have an Apple Store on the corner.

sparkie1984
May 19, 2010, 01:58 PM
It is a lot easier to get to most places in the UK since it is a tiny island! :D

I'm not being a jerk--my husband is English, and we used to live there. But you have to remember the U.S. is HUGE. A lot of people don't live in the "wilderness" just because they don't have an Apple Store on the corner.

yeah know what you mean!!!! dont blame you for getting out of the uk though:mad:

i meant it makes you realise though, how far some would have to go in the us for an apple store

richpjr
May 19, 2010, 02:00 PM
^^ How much was the stylus in the store? I'm not seeing it online and would rather not assume it's the same as the $3 Amazon prices :confused:

Full list price - $14.95

You could buy it from the manufacturer:

http://tenonedesign.com/checkout.php?product=Pogo%20Sketch

Kawjumper201
May 19, 2010, 02:01 PM
I live in Ogden, UT and the closest apple store is in SLC, UT which is about 40 min away from me I choose to skip the best buy 15 min away to purchase my ipad at the apple store. The next closest ape store to me would be in Las Vegas which is 500 miles away so Steve jobs you need to open up another apple store in Utah please. I'll even run it for you ha ha.

sparkie1984
May 19, 2010, 02:03 PM
is that 500 each way :eek::eek:

youd be in the sea driving that distance round here :D

Kawjumper201
May 19, 2010, 02:08 PM
is that 500 each way :eek::eek:

youd be in the sea driving that distance round here :D

Ya that's each way so I hope nothing happens to the one in SLC or it would be strictly online ordering for me.

sparkie1984
May 19, 2010, 02:12 PM
wowzers

jkrutch
May 19, 2010, 02:18 PM
i have a few friends from my gym that work at BB. I get outstanding service from them....I was unable to be at the store when the 3G was released (5PM). They held my 64GB unit until 6:30. It was 5 minutes form me and I got it without issue and it was the very last iPad they had. It all comes down to who you know....

That said, my treatment at the Apple store has been excellent, but they are 30 minutes away from me.

danny_w
May 19, 2010, 02:23 PM
Just so you know, not everybody is in love with Apple stores. I have 2 Apple store and several Best Buys within easy driving distance (<30 minutes) and will usually go to the Apple store only as a last resort. I suppose it is fine for 20 somethings, but those days are long past for me.

turbo87
May 19, 2010, 02:24 PM
I have also had good service at BB. I was checking their online tool for 3G 64GB and found that one of the stores got them in today. Called the CS and told them to hold it for an hour. The guy held it for me and just picked it up. I have also had good service at the Apple Store. Now off to find a good case for it :)

exchguy
May 19, 2010, 02:41 PM
Also checked BB stock this morning and nothing, but checked again around 11am (must have just gotten a shipment in) and a 32GB 3G showed up at my nearest BB. I called to confirm they still had it, and was there in about 10 minutes. Sure beat the 1 wk+ wait Apple stores quoted me but I imagine BB stock is much more limited than Apple, just have to get lucky there.

mizelly41
May 19, 2010, 02:58 PM
Haha, yeah. I live in far western Kentucky. We do indeed have running water. In fact, I have had broadband now for for 7 or 8 years! I got my first pair of them-there shoes fo your frets yesturday, though.

Ha! Not sure if any of you follow NCAA Basketball... But the Murray State Racers that beat Vandy and nearly knocked off Butler... That's my home town and current university.


I am in Southern Illinois and drive to Murray quite often, actually used to work there. I am in the same boat you are. Nearest Apple store is in Nashville which is about 2-2.5 hours away and then next is STL which is about the same time. None of the Best Buys in the area carry Apple products. I was traveling 2 weeks ago and stopped in Knoxville to purchase an iPad not knowing at the time of the supply shortage.

fletch33
May 19, 2010, 03:29 PM
i do not care for BB but i really do not like the Apple store at all. at least at BB i expect them to be very poorly educated but i have never found anything close to a genius at the Apple store either.

i prefer buying my Apple products at a store called Microcenter but they are not carrying the iPad currently so i went to BB. also BB offers 18 months no interest :)

i tried to like the Apple store but every time i go there i hear them feeding nonsense to people at the genius bar and in my opinion offering poor recommendations. i went there again recently to buy another Mini and the $599 model said 128MB Video Ram and the $799 model was 256MB Video Ram. since the $599 has 1GB Physical Ram and the $799 had 2GB Physical Ram so i figured since its shared memory then putting 2GB+ in the $599 would give me the 256MB Video Ram but the sales person said that it would not and they were different cards. So we got the "Genius" bar involved and sure enough they agreed that adding memory would not give me the 256MB Video Ram. so i did not purchase it there and went to a real computer store down the street called Microcenter and the sales guy said yes adding memory will give you the same shard video ram as the $799 model and so i bought it and it worked fine.

that is only one of the stories i have been apart of or overheard at the Apple store.

no thanks

travistaylor
May 19, 2010, 03:40 PM
Update!

Bahaha, so, I checked the Best Buy inventory again after my class let out. I noticed that the Best Buy store mentioned above no longer has stock. Surprise! However, another store did! So, I called this one up and was greeted by a very friendly fella'. I asked if he could hold one for me (again, about an hour and a half away...). He put me on hold and said, "Well, I'm not really supposed to- but I don't care... what's your information? I'll hold it for you until the end of the day."

Looks like I'm headed to -Best Buy- to purchase my iPad...At least Karma hasn't raised it's ugly head....yet....

ngenerator
May 19, 2010, 03:41 PM
^ Lol, maybe it's his last day?

mizelly41
May 19, 2010, 07:56 PM
Update!

Bahaha, so, I checked the Best Buy inventory again after my class let out. I noticed that the Best Buy store mentioned above no longer has stock. Surprise! However, another store did! So, I called this one up and was greeted by a very friendly fella'. I asked if he could hold one for me (again, about an hour and a half away...). He put me on hold and said, "Well, I'm not really supposed to- but I don't care... what's your information? I'll hold it for you until the end of the day."

Looks like I'm headed to -Best Buy- to purchase my iPad...At least Karma hasn't raised it's ugly head....yet....

What Best Buy did you call? Since I am from the same area, maybe I could get the same luck.

JaredStrauss
May 19, 2010, 08:16 PM
Just avoid best buy sll together if possible. I aksed a sales person there if they sold the pogo sketch stylus for the iPad.

The sales person said they don't make them for the iPad chief it needs the heat from your finger

Hey Jude
May 19, 2010, 08:22 PM
^ Lol, maybe it's his last day?

You're spot on. I heard a lot of noo, and they were quite unequivocal ;)

BTW, tying this on my brand new iPad that I picked up today at BB. Despite the complaints, my experience during my iPad hunt was largely very favorable

Jude

travistaylor
May 19, 2010, 09:14 PM
Just picked it up at the Clarksville Best Buy! Woo hoo!

LadyHoneyBabe
May 19, 2010, 10:06 PM
Congrats on your purchase! :D

I have access to countless BB and close to 10 Apple stores all within an hour or less away. I've come across good and bad customer service at both. So, I guess for me, I just end up going to the store that has what want.

The person who wasn't so nice on the phone might be tired of answering the same iPad questions all day.

Battlestar
May 19, 2010, 10:28 PM
Isn't this the best reason to just order online from Apple? A few clicks and just wait until it shows up at your door.

mizelly41
May 19, 2010, 11:15 PM
Isn't this the best reason to just order online from Apple? A few clicks and just wait until it shows up at your door.

Possibly, but I ordered on May 13th and have an expected delivery date of June 2nd. If I could find one at an Apple Store tomorrow, I would rather have it now than wait until June.

bobfitz14
May 19, 2010, 11:19 PM
Isn't this the best reason to just order online from Apple? A few clicks and just wait until it shows up at your door.

OP mentioned he was going on vacation in June and wanted it before he left

richpjr
May 19, 2010, 11:21 PM
If you educate yourself before you go anywhere to buy something, you do not have to rely on people who are clueless, lazy, having a bad day, or pushing something to make a commission. By doing so, when I go into either a BB or an Apple store, I can usually ignore all of the sales people. I have a BB about 5 minutes from my house and a Silver Reward Zone card, so I generally check there first. If not, the Apple store is about 15 minutes a way.

travistaylor
May 19, 2010, 11:32 PM
Yeah, I really wanted this before I went on vacation in mid-June. I am typing on the thing now and it is pretty good, I'm definitely happy with is so far. Typing is definitely going to take some getting used to, though.

nStyle
May 19, 2010, 11:34 PM
Guess it varies.

The Best Buys around me were all very friendly and I called all three to ask which iPad cases they had in stock and they all politely answered my questions (they should, they are getting paid for it).

Anyone who shops in places like Best Buy should say "Okay, I will buy from any of you who give me $10 first."

jreuschl
May 19, 2010, 11:44 PM
Picked up my 3G 64GB from Best Buy in Fox Point, WI this evening. There were a number of stores in WI that had this model in today and all sold out quickly.

Employee in computers was not pushy at all on warranty, etc.. Which was a relief.

Sent from my iPad.

ngenerator
May 20, 2010, 06:38 AM
Picked up my 3G 64GB from Best Buy in Fox Point, WI this evening. There were a number of stores in WI that had this model in today and all sold out quickly.

Employee in computers was not pushy at all on warranty, etc.. Which was a relief.

Sent from my iPad.

Nice, I got a 16GB from there for $475 a few weeks back ;) (gotta love open items!)