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Star-fire
Jun 18, 2010, 11:18 AM
Anyone heading there I have a reservation there, but getting there early to be safe!

KPEN7
Jun 18, 2010, 04:45 PM
i have a reservation as well but will be there for the opening just in case. I recently cracked the screen on my iPhone 3g so i cannot wait any longer

Star-fire
Jun 18, 2010, 06:16 PM
Any idea when they well let us in the mall?

BearsFan34
Jun 18, 2010, 06:56 PM
I got my reservation. Two, actually. Hoping I can leave there with the 32GB I reserved plus another one for another member of my Family Talk Plan.

Have no idea what time they'll let us in the mall, but I'm a little scared. I know there are two lines, but I don't think I'm going to take any chances. Going to get there in the middle of the night probably. Will wait in the car if need be, or at work...which is nearby.

Or is the thought that the crowds won't be that large at the mall? I dunno. I was there for the 3GS launch, was just a short line inside the mall…

DonnieZ
Jun 18, 2010, 07:22 PM
Subscribed.

I too have a reservation and I'd like to know what the mall situation is. What doors open first? What time are you all planning on arriving?

I already took the day off of work, however I'd like to be able to enjoy part of it too and not spend all day in the mall :) Chose Orland over Oakbrook in case there's bad weather.

Star-fire
Jun 18, 2010, 09:11 PM
Yeah I got my 3GS there and I pretty much walked in and walked out, last time I stood in line was the launch of the original iphone!

I was planning on getting there around 5:30am

BearsFan34
Jun 18, 2010, 09:18 PM
Subscribed.

I too have a reservation and I'd like to know what the mall situation is. What doors open first? What time are you all planning on arriving?

I already took the day off of work, however I'd like to be able to enjoy part of it too and not spend all day in the mall :) Chose Orland over Oakbrook in case there's bad weather.

Unfortunately, I don't have the answer to the door opening time. I can say that I arrived at Orland Square Mall a bit after 6 AM for the 3GS opening & I walked right in. This event should have significantly more people though…so am hoping they open by at least 5 AM.

Good point about the weather. After visiting this forum, I wished I'd reserved at the Naperville store, as I have yet to see a thread for that store. But the weather might be an issue, so I'd much rather wait indoors.

Not sure what exact time I'll get there yet. Was thinking about a 5:30 AM arrival, but I do have to work that day...so maybe earlier? I would like to be one of the first 100…if possible. I know I have the reservation, but am still worried about the line. Maybe I don't need to be; I dunno. Am thinking the crowd is gonna be big.

Star-fire
Jun 18, 2010, 10:00 PM
Yeah I though about Naperville and Oakbrook too, though Orland is the closest for me. I don't think we will have a problem if we are there in the morning, I'm going early to maybe hope for a white one :D

I might stop in there tomorrow to find out when they will let people in the mall.

DPA
Jun 18, 2010, 11:05 PM
For the iPad launch in March at Orland Square the doors opened at 7AM for the 9AM launch. For the 3GS launch, the doors opened at the same time for a 7AM launch so we went at about 6:55 to walk from outside to the Apple store. I think they'll be opening them at the same time. For those who have reserved iPhone 4's and those who are walk-ins, there will be only one line and it will separate at the beginning of the line, or at least that's how it worked for the iPad a few months back.

I, too, will be at the Orland Square location. The line wasn't bad for the 3GS last year but that wasn't as major of a release as the iPhone 4 is going to be. The iPad was about equivalent or slightly longer than iPhone 3G line. For the 3G, I got there around 7:30, not anticipating the huge line and ended up waiting for 4 hours, including 2 activation server crashes which, as you probably know, set us line-waiters back about 30 minutes each time they went down. I learned my lesson and got there earlier for the 3GS line which arriving at 5:30 put me about 15th in the one line for both reservations and walk-ins.

Hopefully some info from someone who's been at the Orland Square Apple for all it's launches since it's opening will help. Hope to see you all and a few (hundred) more alike us there dark and early Thursday morning!! :D

BearsFan34
Jun 19, 2010, 12:10 AM
Found the following on another forum; it could easily be ‘shopped, I know, but am hoping the “two lines” directive is followed.

http://snapplr.com/snap/0t2x

DPA
Jun 19, 2010, 10:34 AM
Found the following on another forum; it could easily be ‘shopped, I know, but am hoping the “two lines” directive is followed.

http://snapplr.com/snap/0t2x

That looks very sketchy to me. I checked the metadata of the PNG but since it's a PNG it doesn't carry a whole lot of data like JPEGs would. Plus, metadata can be easily cleared by someone who knows what they're doing. The verbiage, font, lack of graphics, lack of introduction, upon other things leads me to believe that this is a fake.

For example, cash should be accepted at the iPhone 4 launch because Apple recently abolished their cash only policy (http://www.macrumors.com/2010/05/19/apple-axes-no-cash-policy-for-ipad-sales/). I'm not sure whether Apple plans to extend this abolishment for all future launches or revive the policy.

If and when this was sent out, why would it be sent only to this person. I have seen no other reports of this email. It seems like something Apple would send to all people who have reserved an iPhone 4. But yet it covers protocol for walk-ins as well. The email seems to me to cover too much. In my experience with Apple, a corporate email would not say "Please be respectful of surrounding properties." It sounds too much like rules. In past launches, nothing I have read from Apple has ever mentioned waiting in line before the store opens. Although they expect that and everyone knows it will happen, I have never seen them publicly acknowledge it. The entire verbiage of #2 really puts doubt in my mind.

BearsFan34
Jun 19, 2010, 11:25 AM
That looks very sketchy to me. I checked the metadata of the PNG but since it's a PNG it doesn't carry a whole lot of data like JPEGs would. Plus, metadata can be easily cleared by someone who knows what they're doing. The verbiage, font, lack of graphics, lack of introduction, upon other things leads me to believe that this is a fake.

For example, cash should be accepted at the iPhone 4 launch because Apple recently abolished their cash only policy (http://www.macrumors.com/2010/05/19/apple-axes-no-cash-policy-for-ipad-sales/). I'm not sure whether Apple plans to extend this abolishment for all future launches or revive the policy.

If and when this was sent out, why would it be sent only to this person. I have seen no other reports of this email. It seems like something Apple would send to all people who have reserved an iPhone 4. But yet it covers protocol for walk-ins as well. The email seems to me to cover too much. In my experience with Apple, a corporate email would not say "Please be respectful of surrounding properties." It sounds too much like rules. In past launches, nothing I have read from Apple has ever mentioned waiting in line before the store opens. Although they expect that and everyone knows it will happen, I have never seen them publicly acknowledge it. The entire verbiage of #2 really puts doubt in my mind.

Rats. What you say makes sense. There goes my hopes for not spending a half-day there. Looks like I'll be pulling some kind of all-nighter, exactly what I was trying to avoid.

DPA
Jun 20, 2010, 09:40 PM
When I was there for the iPad launch, the line was separated at the beginning. They didn't even check in reservations. They only time I've seen them actually check in your name to see if you reserved was for the 3G. They had a long list of people who reserved and were highlighting their names as they went down the line of people and asked if they reserved. For the iPad WiFi, they checked you in and saw what device you reserved in the store once you were paired with a specialist. Then you couldn't change your device (for the 3G and 3GS you could) or want to get another one. If you were in the front of the line like I was, you might as well have went to the walk-in line because then you could get as many as the limit allowed in whatever capacity you wanted. For the iPad 3G launch, they went through the line (employees, that is) with their iPod Touches loaded with 'internal use only' apps on them and asked if you reserved or not. If yes, they tapped one icon, if no they tapped another. No capacity check, no name taking, no verification. I asked if they needed my name or any ID but they said, "No, we are just checking how many people we have with the amount of stock we have". I'm not sure if this was the same for all stores, but since we are all interesting in the Orland Square location, this should shed some helpful light. It seems they revise or totally chance their policy for reservations each launch. Some are definitely better than others.

For purely interest's purpose: I was at the Orland Sq. location today going to buy a 3GS at the discounted prices for my sister when I was told they were completely out of iPhones. I'm sure this did not include the remanufactured replacement devices but I was shocked that they would be out and presumably not receiving any more shipments of the 16GB or 32GB models this far from the launch. I'm sure there will be plenty of people wanting to buy the 16GB or 32GB models for the discounted prices and not wait for the $99 8GB because of the extra capacity.

DonnieZ
Jun 20, 2010, 10:25 PM
When I was there for the iPad launch, the line was separated at the beginning. They didn't even check in reservations. They only time I've seen them actually check in your name to see if you reserved was for the 3G. They had a long list of people who reserved and were highlighting their names as they went down the line of people and asked if they reserved. For the iPad WiFi, they checked you in and saw what device you reserved in the store once you were paired with a specialist. Then you couldn't change your device (for the 3G and 3GS you could) or want to get another one. If you were in the front of the line like I was, you might as well have went to the walk-in line because then you could get as many as the limit allowed in whatever capacity you wanted. For the iPad 3G launch, they went through the line (employees, that is) with their iPod Touches loaded with 'internal use only' apps on them and asked if you reserved or not. If yes, they tapped one icon, if no they tapped another. No capacity check, no name taking, no verification. I asked if they needed my name or any ID but they said, "No, we are just checking how many people we have with the amount of stock we have". I'm not sure if this was the same for all stores, but since we are all interesting in the Orland Square location, this should shed some helpful light. It seems they revise or totally chance their policy for reservations each launch. Some are definitely better than others.


This process sounds dumb. Reservations should be handled prior to "walk-in" customers. I have a bad feeling that this might be like the 3G launch and the iPhone 4 launch with the AT&T activation server taking a dump quite frequently, resulting in much longer lines. It should take no more than 10 minutes once you are paired up with a rep to be on your way with your new phone(s).

If there is walk-in stock, I would think that reservation people who decide that they want to change from 16/32 to the other option should be able to. It's not like what you changed from is not going to sell.

revelationary
Jun 20, 2010, 11:32 PM
My 3g touchscreen stopped working today. I tried all day to make a reservation on the 15th, but wasn't ever able to get through until all reservations were taken (and delivery wasn't available until the middle of July). So I guess I'll have to hope I can get a walk in phone... ugh.

Anyone have a guess as to how many phones they'll have for walk ins? And should I plan on being there Wednesday evening already, or will I be safe waiting until 3 or 4 am on Thursday morning?

KPEN7
Jun 21, 2010, 03:29 PM
i went into the store yesterday to buy my MacBook Pro for college and both of the employees i talked to said that if you have a reservation they will hold your iPhone all day and will not sell it to a walk-in. So when i go to the apple store around noon on Thursday i expect my iPhone to be there

DonnieZ
Jun 21, 2010, 07:01 PM
i went into the store yesterday to buy my MacBook Pro for college and both of the employees i talked to said that if you have a reservation they will hold your iPhone all day and will not sell it to a walk-in. So when i go to the apple store around noon on Thursday i expect my iPhone to be there


Expect there to be a line as well :-)

Star-fire
Jun 21, 2010, 08:23 PM
Mall said they will open the doors at 7AM, so we'll be outside I guess.

BearsFan34
Jun 21, 2010, 10:43 PM
This process sounds dumb. Reservations should be handled prior to "walk-in" customers. I have a bad feeling that this might be like the 3G launch and the iPhone 4 launch with the AT&T activation server taking a dump quite frequently, resulting in much longer lines. It should take no more than 10 minutes once you are paired up with a rep to be on your way with your new phone(s).

If there is walk-in stock, I would think that reservation people who decide that they want to change from 16/32 to the other option should be able to. It's not like what you changed from is not going to sell.

I agree that this sounds dumb, but it sounds oddly familiar. At least at the Orland Square store for the 3GS; I remember just one line.

I don't like this at all either. It makes "sense" in that everyone with a reservation ends up with their iPhone(s), but it would be "nice" to at least get a bit of "priority" as one with a reservation. I understand that such a thing may seem "unfair" to someone who simply couldn't get through online to make the reservation, but for those of us that did...unless we get there at the crack of dawn, those with reservations are forced to wait behind those WITHOUT reservations...and that seems unfair to me. I'm all for walk-ins getting their shot, but those with reservations shouldn't be penalized in this way...IMHO.

But if that's the way it is, so be it. Guess I'll just show up early.

DonnieZ
Jun 22, 2010, 10:19 AM
Mall said they will open the doors at 7AM, so we'll be outside I guess.

Any idea which doors at the mall are going to be open? The closest mall entrance is probably the one by lenscrafters? (Not that familiar with Orland Square, unfortunately Louis Joliet is my "home mall") Maybe enter through Carson's?

KPEN7
Jun 22, 2010, 11:54 AM
Any idea which doors at the mall are going to be open? The closest mall entrance is probably the one by lenscrafters? (Not that familiar with Orland Square, unfortunately Louis Joliet is my "home mall") Maybe enter through Carson's?

The closest entrance i believe is the set of doors directly across from that store that sells all those neon beer signs and bar memoribilia. The doors are located right by the wetzels pretzels and like a manicure shop.

DonnieZ
Jun 22, 2010, 12:11 PM
Ok. It sounds dumb, but even getting 10 spots ahead in line could mean an hour less of waiting. Even with some people receiving their phones tomorrow, I'm expecting another repeat of the iPhone 3G saga with huge delays due to activation server crashes.

CaucasionInvasn
Jun 23, 2010, 12:54 AM
Mall said they will open the doors at 7AM, so we'll be outside I guess.

May i ask who told you this. I honestly don't know whether to get there at 1 or 2 or 5 or 6. Do you think people will be waiting at the mall entrance or in there cars. Also the run to the apple store will be crazy. There will not be any order to it, or thats what i think.

DPA
Jun 23, 2010, 10:12 AM
There WILL be order in the transition from outside to in front of the Apple Store. They will be letting us in at 7AM or a few minutes before so we have time to settle in line inside the mall and go through the traditional running, clapping and high fives. Anyone who cuts in line, runs to the store and/or disobeys security's instructions will be ejected from the mall for the rest of the day and their reservation (if they had one) will be forfeited. Multiple security guards lead the line from the doors to the Apple Store. For the iPad line formation, it was changed to go down the center of the hall and not line up to the left (if you were facing the store) down Coach, Build a Bear, Gap, Forever 21, etc. I have called the Apple Store and the mall directly and have been told that the doors will be opened at 7AM. The only doors being opened are those between sections C and D of the lower level of the mall. In relative location, this would be between Carson Pirie Scott and Sears. This is a mall entrance, not a department store entrance.

As for lines, it is my understanding and presumption from participation in all other lines at this Apple Store that there will be two lines, obviously one for walk-ins and one for reservations. The two lines will be fed into the store at the same time based on Specialist availability. The reservation line will not have priority over the walk-in line. The sole purpose of these two lines is that one is guaranteed a device and the other is not. Having a reservation does not mean you are going to be served before a walk-in who was in front of you in line, because you probably won't unless you are put ahead of him/her when the line separates.

CaucasionInvasn
Jun 23, 2010, 12:20 PM
There WILL be order in the transition from outside to in front of the Apple Store. They will be letting us in at 7AM or a few minutes before so we have time to settle in line inside the mall and go through the traditional running, clapping and high fives. Anyone who cuts in line, runs to the store and/or disobeys security's instructions will be ejected from the mall for the rest of the day and their reservation (if they had one) will be forfeited. Multiple security guards lead the line from the doors to the Apple Store. For the iPad line formation, it was changed to go down the center of the hall and not line up to the left (if you were facing the store) down Coach, Build a Bear, Gap, Forever 21, etc. I have called the Apple Store and the mall directly and have been told that the doors will be opened at 7AM. The only doors being opened are those between sections C and D of the lower level of the mall. In relative location, this would be between Carson Pirie Scott and Sears. This is a mall entrance, not a department store entrance.

As for lines, it is my understanding and presumption from participation in all other lines at this Apple Store that there will be two lines, obviously one for walk-ins and one for reservations. The two lines will be fed into the store at the same time based on Specialist availability. The reservation line will not have priority over the walk-in line. The sole purpose of these two lines is that one is guaranteed a device and the other is not. Having a reservation does not mean you are going to be served before a walk-in who was in front of you in line, because you probably won't unless you are put ahead of him/her when the line separates.

wow your a lifesaver. thanks! so to my understanding there will only be one door opened. and thats between carson and sears. just making sure cause it would be terrible to be at the wrong door. so i guess instead of waiting in the car i will wait at that door with a chair? is that what other people do? and whew, its nice to know there will be an order to it, thats good news. :) so in your honest opinion what time do you think people will start lining up? again thanks for all your help.

reggie23x
Jun 23, 2010, 12:29 PM
I have a 16gb iphone 4 reserved at Orland Park.... since i cannot do an upgrade swap, im wondering if I should just give away my reservation?

CaucasionInvasn
Jun 23, 2010, 12:33 PM
Ill Take It!

nintapple
Jun 23, 2010, 01:02 PM
i researched this problem very thoroughly as I have the same issue.

It turns out you can do an upgrade swap. Have the "Account Holder" be present for your family plan and let him/her officiate the purchase. Then go to an ATT store and have them swap whatever phone numbers you want for free.

The reason why I think it's still better to do Apple Store -> ATT versus ATT-only is cus ATT stock will be very low from what I'm told.

BearsFan34
Jun 23, 2010, 04:20 PM
So what time are any of you planning on getting in line? It's looking like we'll be waiting outside if we get there any time before 7:00 AM.

DPA
Jun 23, 2010, 09:35 PM
I think that if you wanted to be included in the first 15 people in line (you would be served immediately most likely as there are at least 15 Specialists that will be conducting transactions) you should arrive at or before 4:30 AM. I have my magic number and I will be arriving then. If it weren't for the nasty weather I'm sure there would already be someone in line. For the iPad launch, there was someone in line from 7PM April 2. Interestingly, for all the launches at this Apple Store, there has always been rainy weather as I can remember. For the iPad launch I had absolutely nothing to do. This time, thank God I have some video editing I can work on.

I was at the mall just tonight and I asked the customer service center about times and weather policies. If this weather keeps up they will NOT let us in early. They have, since the last time I checked, changed the let-in time to 6AM. Therefore, we will have one hour in the mall before the gate goes up. I actually talked to a manager at the Apple Store before I walked to the customer service center and he still was under the assumption that they were opening the doors at 7AM so this must've been a last minute change by security.

You will have to wait in a chair. I remember for the 3GS launch there was no where near the anticipation so when I got there around 6AM (one hour to launch) I waited in my car for a while because, as history determines, it was uncomfortable weather, in layman's terms. I strongly recommend bringing things to make you comfortable. Be it a blanket, chair, pillow, etc. you will definitely want something to rest on, especially if you are planning on arriving very early and will be waiting 2+ hours. Be careful to only bring essentials because unless the person behind you doesn't mind (even though most probably won't, including myself) don't rely on being able to run to your car and throw your things in there before we go in. And remember, you will be waiting another hour inside the mall.

Hopefully this should help anyone, especially if it is your first line at the Orland Square location or anywhere otherwise. If so, congratulations and good luck! See y'all there!!:)

ElectraStarr
Jun 23, 2010, 11:23 PM
Good point about the weather. After visiting this forum, I wished I'd reserved at the Naperville store, as I have yet to see a thread for that store. But the weather might be an issue, so I'd much rather wait indoors. .

Apparently, over at engadget someone in line already at Naperville sent in that they were herded inside the store during the tornado sirens at around 6:00pm:


7:30PM ET -- Bobby H. from Naperville, IL just sent us a whirlwind of a story (pardon the pun). "We were just rushed into the back of the Apple store... the Tornado sirens went off. Apple has let all people stay in line inside the store. Sadly all our chairs are outside in the rain." Rest in peace, outside seat furnishings of old.

So that's the state of Naperville, line already forming. I should have asked my friends that work near there to keep me posted. Oh well, I'm only 5 mins away from Orland.

See you guys in the morning!

Star-fire
Jun 24, 2010, 05:01 AM
About 150-200 in line now at 5 am

Star-fire
Jun 24, 2010, 05:16 AM
Picture
http://gallery.me.com/starfireg/100001/Line2.jpg

http://gallery.me.com/starfireg/100001/Line2

Look for the guy in the green shirt that if you look close looks like a circuit board, sitting infront of the sears auto center on the curve!

KPEN7
Jun 24, 2010, 06:15 AM
are there two separate lines for reservations and non-reservations?

Star-fire
Jun 24, 2010, 06:36 AM
are there two separate lines for reservations and non-reservations?

Not sure still outside

KPEN7
Jun 24, 2010, 06:37 AM
I have class at 9 AM so i think im just going to have to wait until after to come pick it up. Hopefully the lines have died down and everything is somewhat orderly, but you never know. When they let you inside the mall can you update me

DonnieZ
Jun 24, 2010, 06:42 AM
Anyone inside yet? Been 40 minutes since they let people in and I'm finally by the sears entrance closest to mall entrance.

Star-fire
Jun 24, 2010, 07:40 AM
Yes there is a reservation line got my phone it's beautiful!!

Star-fire
Jun 24, 2010, 08:14 AM
I have an extra registration there that I don't need, but they ask for a name and email at the entrance to make sure you have a reservation.

On a side note, your best bet to get one if they run out today is tomorrow morning they will sell those that didn't pick up the reservation, and I know plenty of people pre-ordred and reserved so there will be some I'm sure.

Also as stated no white, only black bumpers, forgot to look for a screen protector, but I have a zagg on the way so oh well.

I did get the bumper (they had a ton of them) but really want a white one, I'll see how it works, maybe exchange.

KPEN7
Jun 24, 2010, 05:06 PM
Waited in line from about 11:15-3. Totally worth it I love my new phone

DonnieZ
Jun 24, 2010, 05:55 PM
Waited in line from about 11:15-3. Totally worth it I love my new phone

Reservation or not?

Got there at 5:30 this morning with probably 200 people in front of me and was out of the store with 2 phones by 8:15 with 2 reservations. It seemed as though they were keeping the reservation line some kind of a secret :confused: .. The Apple store guy was passing out water and he casually mentioned that there was a reservation line right by the gate. Two other guys and I casually walked up, got in the reservation line and were in the store in about 20 minutes.

As I was walking out of the mall with the two phones I asked a few people in the long mall line if they had reservations and they said we do, and I told them there was a reservation line up front. Nobody moved...

DonnieZ
Jun 24, 2010, 05:57 PM
ElectraStarr: I think you said this was your user name when I was standing next to you in line.. We split when the reservation line became known to us.. I wanted to see how you made out and how long it took you if you got one.

When we were walking into the store I asked the guy at the head of the non-reservation line what time he arrived and he stated that he'd been there since last night at 8:00P. They were taking 10 reservation customers to 1 non-reservation customer when I asked.

KPEN7
Jun 24, 2010, 07:16 PM
Reservation or not?

Got there at 5:30 this morning with probably 200 people in front of me and was out of the store with 2 phones by 8:15 with 2 reservations. It seemed as though they were keeping the reservation line some kind of a secret :confused: .. The Apple store guy was passing out water and he casually mentioned that there was a reservation line right by the gate. Two other guys and I casually walked up, got in the reservation line and were in the store in about 20 minutes.

As I was walking out of the mall with the two phones I asked a few people in the long mall line if they had reservations and they said we do, and I told them there was a reservation line up front. Nobody moved...

Yea I had a reservation, as did everyone else in the line. Around 12 I heard an apple guy say that they were all out of walk in units. It was brutal waiting in line and i was also in the store itself for 25+ minutes. It was worth it in the end

DPA
Jun 24, 2010, 10:14 PM
Wirelessly posted (David\'s Black 16GB iPhone 3G: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)

Wow, I was way off on my estimate. I got there with reservation at 3 and was 145th. Did anyone else encounter "the list". Personally, I think that thing was a bunch of BS! It actually pissed me off because if I just got in line when I got there I would've been in the 70s. But thankfully I got moved up the the reserved line and was about fifth there which was a pleasent surprise. I thought they were going to separate the lines at the beginning. Thank god.

P.S. - you can probably see I posted this on my new iPhone 5 :D

BearsFan34
Jun 25, 2010, 10:04 AM
Picture
http://gallery.me.com/starfireg/100001/Line2.jpg

http://gallery.me.com/starfireg/100001/Line2

Look for the guy in the green shirt that if you look close looks like a circuit board, sitting infront of the sears auto center on the curve!

Whoa, what time did you get there? Somehow I ended up in front of you. I got there around 4am.

BearsFan34
Jun 25, 2010, 10:22 AM
Truthfully, I think the Apple Store Orland Square staff really botched this...at least at the beginning.

Let me start out by saying I arrived around 4am. Was kinda pissed when I got there, wasn't expecting that many people. There were 200-250 in line. But I stayed in line anyway. At the time I thought "Dang, I should've arrived earlier."

I made several walks up to the "front" by the door, and even the blue-shirted employees didn't specifically say that there would be two lines. One fat lady said there would be ONE LINE inside, even though reports I was reading online EXPLICITLY SAID that their Apple Store had two lines: one for those with registrations, and one for walk-ins.

Tell me I'm wrong, but I saw NO SUCH SIGNS. Outside the mall or even inside right by the Apple Store. Maybe they changed this later, but I looked...and saw NOTHING.

The Paul Blart Mall Cops were nice enough I guess; but I got my iPhone 4 *before* the 7am opening by taking a chance.

When we were herded inside (I got inside around 6:35am), there was one line. Around 6:45am the Apple Employees did their bullhorn/yelling/high-five run around the line.

On a lark, I happened to over hear a half-yelled response by another huge Apple Store lady. All I could make out was "Pre-order..." and then a few seconds later, "other line."

Again, the 2-3 Apple employees I spoke to around both 4am and again around 5am seemed to know NOTHING about a reservation line...even though pretty much every other store I read about had specific signs saying there'd be 2 lines.

So after hearing those few words, I grabbed my work pal who was with me who also had a reservation and took a chance and RAN up toward the front of the store.

Asked that same lady I'd heard yelling "'Scuse me, is there another line for those w/ reservations?" She said, "Do you have a reservation?" I showed her my print-outs. "Yes, wait in this line here." She pointed to an empty row of stansions. EMPTY.

So before we could even get in that "line" behind the stansions and turn around to face the front, I heard "Ok, who's next?" Another employee grabbed me & my friend. We walked in. This was at 6:55am.

We walked in. I got my 2 iPhone 4s. My friend got the 2nd iPhone sold of the day, I got the 3rd & 4th.

Apple Orland Square did a TERRIBLE job of informing their employees as to how the lines should be structured once inside (and even outside...have read there were two lines even OUTSIDE at a bunch of Apple Stores in the US). We were at LEAST 200 to 250 people back once inside the mall. Had I not had the balls to lose my space in line & go ask why a 2nd line for those with reservations didn't exist, who knows how long I'd had to wait?

That said, the 2 Apple employees who helped me were beyond terrific as usual. It was just the whole "getting ready" process that sucked. No employees had the same story or knew what was happening.

I walked out of the Apple Store around 7:12am with 2 new iPhone 4s. This from someone 250 peeps or so deep when I arrived at 4am.

I will likely go back to Orland Square for the next new Apple product I want, mainly because I heard/saw how long the lines were at the store that's closer to me (Naperville, but only by like 1 mile is it closer). This was the first time my experience at waiting at an Apple Store was so disjointed. No one knew anything, or the same thing. There should've been 2 lines to start with, but for some dumb reason they didn't do it that way.

New iPhone 4 = zero issues making press right now, best mini computer and mobile phone I've ever owned. Period.

Star-fire
Jun 25, 2010, 10:37 AM
You must have be right next to me, because I was one of the first 10 phones out too, I heard that "Other line thing" and jumped from like 150th to 8th. When I got to the car my clock said 7:12 am. I got there at 4:30 though, I told a couple people in line on the way out about the other line, but they didn't move.

BearsFan34
Jun 25, 2010, 11:07 AM
You must have be right next to me, because I was one of the first 10 phones out too, I heard that "Other line thing" and jumped from like 150th to 8th. When I got to the car my clock said 7:12 am. I got there at 4:30 though, I told a couple people in line on the way out about the other line, but they didn't move.

I may have seen you. I was wearing a U2 360º Tour gray shirt, you may have seen me as well. Bummer, wish I'd checked this forum later in the morning, would've found you for a chat.

I noticed the EXACT same thing too. Several people near where I was in line asked on my way out of the mall: "How did you get your iPhone so fast?" I told them about the reservation line, but no one moved...proving to me that there was practically NO ONE with a reservation yesterday. At least in the cluster of people I was around.

BTW, on topic: I heard from a work colleague this morning that he got an iPhone from the Orland Park Apple Store, a reservation that was never picked up. Have no idea if there are any left / how many there are/were. Not sure if there's a line there today too or not.

Star-fire
Jun 25, 2010, 11:26 AM
I may have seen you. I was wearing a U2 360º Tour gray shirt, you may have seen me as well. Bummer, wish I'd checked this forum later in the morning, would've found you for a chat.

I noticed the EXACT same thing too. Several people near where I was in line asked on my way out of the mall: "How did you get your iPhone so fast?" I told them about the reservation line, but no one moved...proving to me that there was practically NO ONE with a reservation yesterday. At least in the cluster of people I was around.

BTW, on topic: I heard from a work colleague this morning that he got an iPhone from the Orland Park Apple Store, a reservation that was never picked up. Have no idea if there are any left / how many there are/were. Not sure if there's a line there today too or not.

Yeah too bad, had on a dark green shirt, that if you looked close had a circuit board pattern on it lol.

Yeah most of the people by me too where walk-in's, some didn't even know you could reserve.