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kennyli
Jun 27, 2010, 09:00 AM
My iPad suddenly have no sound! The volume key is not working as well!

But under the following condition, it works:

1. When I use headphone, everything is normal. The volume key is working too. That means the sound chips and the volume key is working.

2. When I play Magic Piano, everything is normal too. Music is coming out from the internal speakers. The volume key is working too. That means hardware of my iPad is normal. But, all others Apps, even Video or iPod is not working, no sound from the internal speakers and the volume key is not working too!

Tried to reset all and also restore the firmware. It won't help! Still the same!

Any suggestion?



leons
Jun 27, 2010, 11:17 AM
Take it to Apple. They will gladly exchange it.

kennyli
Jun 27, 2010, 12:23 PM
Take it to Apple. They will gladly exchange it.

Thank you for your reply.

The bad news is, I am now using it in Hong Kong, and I have to send it back to the USA for repair ........ !

Can I send it back to the Apple Store directly by using DHL? When they finish the repairing, will they send it back to me (Hong Kong) or my original purchase address in the USA?

Batt
Jun 27, 2010, 02:18 PM
Take it to Apple. They will gladly exchange it.

Call Apple first. There's something goofy going on and I don't think it will need to be replaced, you just need to figure out what happened to make it suddenly go silent.

kennyli
Jun 27, 2010, 02:40 PM
Call Apple first. There's something goofy going on and I don't think it will need to be replaced, you just need to figure out what happened to make it suddenly go silent.

Thank you for your reply.

I will call Apple tomorrow morning and see what they can do.

Most likely it is hardware problem, because when I open the iPod App, the volume control slider turn itself into a "Dock Connector" indicator immediately. Implying that I am connected to an external device, such as card reader or the like. In fact, I am not connected to any external device.

If a headphone is plugged, than the "Dock Connector" indicator will turn back to volume control slider!

kennyli
Jun 29, 2010, 12:04 PM
It seems that I am not alone! The others are having exactly the same problem:

http://discussions.apple.com/thread.jspa?messageID=11797294

Batt
Jun 29, 2010, 12:15 PM
It seems that I am not alone! The others are having exactly the same problem:

http://discussions.apple.com/thread.jspa?messageID=11797294

Interesting. Let us know what happens.

Julien
Jun 29, 2010, 12:19 PM
Just for kicks try plugging it into your dock connector and do a reset while connected.

kennyli
Jun 29, 2010, 12:37 PM
Just for kicks try plugging it into your dock connector and do a reset while connected.

Just tried. No luck!

It seems to me that the dock connector sensor is malfunctioning!

Eerk Hofmeester
Sep 10, 2010, 07:39 AM
Dear all,

It's been a while since this thread started, but because Apple has closed their version of the thread, I'll leave my solution here ;)

I had the same problem and went through the usual reset and restarts, plugging dock connectors in and out. To no avail. Because the word 'dock connector' was in the volume slider I suspect (my theory and that of others at the Apple forum) that I have created the problem when trying to hook up my iPad to my car stereo's USB port with another dock connector cable (i.e. not the one that came with my iPad).

Solutions (note: I had to edit the second because it not always works)
There are people reporting that simply re-syncing or docking with the iPad supplied cable solved the problem, but not for me.

I ended up syncing (and thus backing up) my iPad in iTunes and restoring the iPad software from there. This was suggested by the Apple Service Desk and it indeed solved the problem. The moment the iPad rebooted I heard a reassuring 'blieb' indicating the iPad was plugged in to a power source.
Edit: Unfortunately the 'blieb' I heard turns out to be the only sound that came out the iPad after restoring. You can try it because it did work for others it seems from posts in other forums, but my next step will be an Apple Service Center :(

Hope this info helps out others that stumble upon this thread with a silent iPad.

Regards,
Eerk Hofmeester

MacRumorUser
Sep 20, 2010, 09:28 AM
The solution is easy as I have done this loads of times with IOS 4.2 and airplay to restore sound.

After choosing Dock Connector.

Reboot your ipad.

Sound will be back to normal on the device. It has the dozen or so times I have done this.

chuckd1356
Oct 13, 2010, 07:19 PM
What do you mean by choosing Dock Connector?

I'm having the same problem on my iPad. The previous answer didn't work.

Help would be appreciated...

Thanks.

Allanwells
Nov 27, 2010, 11:09 AM
I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

Betty21
Dec 2, 2010, 01:14 PM
Thank You!

That worked for me. I Updated my iPad to OS 4.2 Today and all of a sudden didn't have any Sound on Games, only on Podcasts. I usually have the orientation button locked, and thanks to your advice I unlocked it and there... The sound was back.

Thanxs again for the tip, am happy I didn't need to restore etc.

JayMysterio
Dec 10, 2010, 02:09 PM
I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

Thanks also.

This was driving me nuts! Music & video would play through the speakers, but no games, and I could not figure out why. Sure enough seems I had put the orientation lock on before the update, and seems it that meant the mute has been on this whole time. :p

Alexzil
Dec 26, 2010, 07:11 AM
Mine had no sound and volume did not show UNTIL I disconnected a generic (Griffin) data cable bought from an authorized Apple dealer. All is ok with the original white cable. Hope this will help.

oldhog
Jan 11, 2011, 04:11 AM
I had the same issue, but it was not dependent upon the cable manufacturer. I had been playing a film from the iPad on my TV with Apple S-video cables, paused the film and disconnected the cable. I guess the iPad still thought it was plugged in, as I could play video, but no sound except with headphones. Solution was to plug it back into the TV with the same film on, stop the film and exit out of video mode, then disconnect the cable again. Sound came back on the built-in speakers.

fifthplanecomin
Mar 23, 2011, 11:43 PM
Same here. No sound in my Game apps as well as the Global TV app - but plug in some headphones and the audio is present in the ear buds.

Sound is present from the iPad speaker with YouTube and iPod/Video.

Contacting AppleCare is only going to put you in touch with a rep that will read from the trouble shooting guide pdf found in service source which does not state anything directly when experiencing audio from the iPad speaker with some apps and not with others.

The best source is a gamble on finding someone that has solved this on their own and can share it as some have here.

AppleCare's most logical suggestions from the troubleshooting matrix will be to delete the app and reinstall it from the app store after basic resets fail.

This is not the solution when some apps work with speaker audio and others do not.

So --- I'm still trying to figure this one out myself as everything mentioned above has not worked.

gnychis
Mar 23, 2011, 11:45 PM
I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

had this problem today, and this worked for me!

fifthplanecomin
Mar 24, 2011, 12:39 AM
My solution was a simple one as I suspected.

With iOS 4.3 - the side toggle above the volume control can be for orientation lock or mute. Mine was set to orientation lock.

However I discovered that double clicking the home button and swiping over to the old 4.2 software orientation lock button (Now a mute option) I saw something that needed to be adjusted.

I now have speaker audio with all apps.

Giddy Up.

Tndubb
Apr 12, 2011, 01:11 PM
My solution was a simple one as I suspected.

With iOS 4.3 - the side toggle above the volume control can be for orientation lock or mute. Mine was set to orientation lock.

However I discovered that double clicking the home button and swiping over to the old 4.2 software orientation lock button (Now a mute option) I saw something that needed to be adjusted.

I now have speaker audio with all apps.

Giddy Up.


Thank you!! This is what my problem was. I had no idea that volume option even existed let alone how it got muted. So by double clicking the home button and scrolling to the left once I saw my volume controls were set to mute. I corrected it and everything has been working fine since.

islandman
May 12, 2011, 08:49 AM
My iPad suddenly have no sound! The volume key is not working as well!

But under the following condition, it works:

1. When I use headphone, everything is normal. The volume key is working too. That means the sound chips and the volume key is working.

2. When I play Magic Piano, everything is normal too. Music is coming out from the internal speakers. The volume key is working too. That means hardware of my iPad is normal. But, all others Apps, even Video or iPod is not working, no sound from the internal speakers and the volume key is not working too!

Tried to reset all and also restore the firmware. It won't help! Still the same!

Any suggestion?

Mine had this problem for about a week. Funny thing happened when I was about to go to Apple. It came back all by itself! I still got it swapped out though.

Jowoje
Jun 2, 2011, 05:31 AM
I just changes the setting about using the right button, from not gearing to silent. And since this (now the button ismfor cutting sound, but position off, to ear sounds) miracle, all my applic are noisy again ;-)

MovieFan23
Jun 11, 2011, 12:08 AM
Geeeeeezzzzzz THANK YOU! I thought I was gonna have a hernia... I just got my iPad a couple months ago and all of a sudden the sound on every thing except music and videos just stopped!:apple::D

Lynnspain
Jun 29, 2011, 09:11 AM
Last week all was fine, now when I plug in a headset, or speakers.... Nothing. Sound on iPad works as normal. Any suggestions?

fentor
Jul 12, 2011, 06:10 PM
Very odd...I just had the same problem...checked settings and the slider switch was set to orientation lock...when I changed it to mute my games all started back with sound...looks like a bug, feels like a bug... Probably is a bug

blueroom
Jul 12, 2011, 06:13 PM
Very odd...I just had the same problem...checked settings and the slider switch was set to orientation lock...when I changed it to mute my games all started back with sound...looks like a bug, feels like a bug... Probably is a bug

Was your device jailbroken?

claytonpj
Jul 22, 2011, 05:48 PM
FIX for no sound on iPad: Go to Settings / General / "Use Side Switch to:"
Select "Mute" Then use the rocker switch on the side to turn up the sound. Once you have restored the sound, you may go back to Settings / General / "Use Side Switch to:" and change back to "Lock Rotation". At least this worked for me!

I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

ChillYoda
Aug 17, 2011, 08:06 AM
I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

This did the trick, and I can't believe it was this simple! I had no idea there even was a "mute" button. It would have been nice if there were some instructions with the thing. Apple assumes every user - new or old - is intuative to the point of not needing directions or manuals.
Anyway, I registered on this site after finding this string and Allanwells' post just to thank him for helping me before I went insane trying to figure it out myself. Thanks again.

Soozn
Sep 20, 2011, 11:48 PM
This did the trick, and I can't believe it was this simple! I had no idea there even was a "mute" button. It would have been nice if there were some instructions with the thing. Apple assumes every user - new or old - is intuative to the point of not needing directions or manuals.
Anyway, I registered on this site after finding this string and Allanwells' post just to thank him for helping me before I went insane trying to figure it out myself. Thanks again.



I tried all of the above suggestions. sound works on some apps and not others, no rhyme or reason. this is my first Apple product and most unintuitive. Where is this "soft mute" & how do I access it?
Is it visible. Please help. I love this iPad , but this is driving me crazy.

Soozn
Sep 21, 2011, 12:31 AM
I tried all of the above suggestions. sound works on some apps and not others, no rhyme or reason. this is my first Apple product and most unintuitive. Where is this "soft mute" & how do I access it?
Is it visible. Please help. I love this iPad , but this is driving me crazy.

Ok after several tries, I finally found the soft mute- guess I need to find an "IPad for dummies" book or download a manual. Whoever think Apple products are intuitive has never used a pc!

CuppyCake
Oct 7, 2011, 08:29 PM
I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

THANK YOU, This solved my sound issue

Ashwood11
Oct 7, 2011, 08:35 PM
iPad User Guide
http://help.apple.com/ipad/4/interface/

Firstfloor
Dec 4, 2011, 11:18 PM
There is sound for everything else but the game apps and maybe other apps.
No need to take it in to get it fixed.
Double push the button. It rasises the page and shows the open apps. Swipe that section to the right. You will see a play botton and also to the far left you will see the speaker icon. Tap the speaker icon once to unmute.

SimonMTL
Dec 6, 2011, 03:54 PM
FIX for no sound on iPad: Go to Settings / General / "Use Side Switch to:"
Select "Mute" Then use the rocker switch on the side to turn up the sound. Once you have restored the sound, you may go back to Settings / General / "Use Side Switch to:" and change back to "Lock Rotation". At least this worked for me!

Yup this is the fix! I've been using the orientation lock a lot recently, something must have jammed up in iOS somewhere, but using this trick sets everything back to normal.

And that's using the latest version of iOS 5.01 so this bug has been hanging around for a while...

AGoodHelper
Dec 10, 2011, 09:09 PM
:p

:p Hey you have the same problem as me! Oh I think you should look at the volume key. Right next to it, will have a small little round black button. Switch it so that you don't see the small orange light. Then TA-DA! The sound is on without using the headphones anymore! In my case, I was going to school and while I was at home, my parents let my 5 year old brother playing my iPad! I was mad when I knew he had do something to it. I don't know how I know that he had but something was different from it so I found out. My parents just shut their mouths and say nothing when I screamed out that my brother had messed up my iPad! But it has no sounds an doesn't rotate in a few days. Now I found out the way to fix the volume, but I'm not sure about the rotation but at least the sound is more important. =D:apple: Hope this helps! Bye and Your Welcome if you say thank you. LOL! I'm a good helper aren't I?

AppleH8r
Feb 26, 2012, 07:30 PM
We were watching Netflix and the iPad fell over on its "Smart Cover" (was not very smart this time), Anyway the internal speaker stopped functioning. We plugged in headphones and the sound was fine. We unplugged the headphones and the sound would stop. I checked the mute slider (we usually have this set to orientation lock), I double tapped the Home button and slid to the volume control/brightness and the speaker was not muted. I looked at the volume slider on the right and it was NOT THERE!?!?. This had me quite confused. I rebooted it, reset it, restored it, NOTHING WORKED!! For whatever reason we got out our genuine iPad to HDMI adapter. I plugged in the adapter and the volume slider popped on to the screen. This left me further confused. I started playing music and unplugged the HDMI adapter. The volume slider was still there! I was like WOW! Then I went and touched the slider and it disappeared!! Well anyway, I unplugged and plugged HDMI adapter in and out a few times. Then by the MAGIC of Steve Jobs' dead soul it started WORKING! YAY! Party time! :D :D

Maya77
Apr 11, 2012, 02:20 PM
My iPad suddenly have no sound! The volume key is not working as well!

But under the following condition, it works:
1. When I use headphone, everything is normal. The volume key is working too. That means the sound chips and the volume key is working.
2. When I play Magic Piano, everything is normal too. Music is coming out from the internal speakers. The volume key is working too. That means hardware of my iPad is normal. But, all others Apps, even Video or iPod is not working, no sound from the internal speakers and the volume key is not working too!
Tried to reset all and also restore the firmware. It won't help! Still the same!
Any suggestion?

Clean the docking area with q tip w a bit of alcohol, that does the trick !!! :)

PBG4 Dude
Apr 11, 2012, 02:39 PM
FIX for no sound on iPad: Go to Settings / General / "Use Side Switch to:"
Select "Mute" Then use the rocker switch on the side to turn up the sound. Once you have restored the sound, you may go back to Settings / General / "Use Side Switch to:" and change back to "Lock Rotation". At least this worked for me!

Just got bit by this yesterday. After 3 restores I accidentally tried this and it works. Gotta figure out how to report this bug...

Erika311
Aug 17, 2012, 11:56 PM
Hi. I have tried all of the suggestion above and nothing is working. When I double click home button and the slide to get settings, there is no volume icon. I see everything else, but where the volume icon is supposed to be, there is nothing. Are there more suggestions at all? Volume works fine with headphones, just nothing is getting sound back without headphones. Thank you all for your time!

----------

I took a screen shot of my iPad but I don't know how to attach it here, it won't attach directly from iPad. I can send it through email if anyone is interested. Thanks for your help!

Hi. I have tried all of the suggestion above and nothing is working. When I double click home button and the slide to get settings, there is no volume icon. I see everything else, but where the volume icon is supposed to be, there is nothing. Are there more suggestions at all? Volume works fine with headphones, just nothing is getting sound back without headphones. Thank you all for your time!

StrictlyBizz
Aug 18, 2012, 01:06 PM
So I just bought a used iPad. Works great, love it, however the media and apps have no sound. When I try to use the sound buttons, it says "sound effects (headphones)" so basically, it's in headphones mode all the time. I don't have the original cables for it and I don't know how to fix it. Help pleeeeeeeease!

Jboss
Jan 8, 2013, 03:05 PM
I had this same issue and it turned out the fix was as simple as turning the mute button off. See, with iOS 4 Apple changed the little button next to the volume to be a mute button like it is on the phone. The orientation lock is now handled in software (double click the home button and then swipe left). The reason it took me a while to figure this out (in addition to the change being totally not intuitive nor well messages) is that some apps apparently don't respect the mute button the net effect being that sound "worked" in some apps but not others.

Hope this helps somone in the same situation as I was.

Allan

Thanx Allan! It took me just a few seconds to fix the sound.:)