Maclomaniac said:You should go talk to the store's manager, who can put you in touch with the regional manager, and so on up. Apple's retail store management is extremely concerned with customer service, so I would be surprised if talking to the store manager doesn't solve your problem.
And the hiring process at an Apple Store is much more extensive than most retail stores. You have 2 - 3 interviews (just for a part-time associate) plus a very extensive background check that takes over a month. They also get a good amount of training, although most stores have been so busy that training takes a backseat to literally having people out on the floor. All Mac Geniuses are literally sent to Cupertino for several weeks of training.
While I don't doubt that you may have had a bad experience, please remember that the employees there, especially if not a manager, have little to no say in determining policies or their actaions. Just remember to not shoot the messenger! (Sorry, I have spent a lot of time working in retail.)
papersushi said:Ask for help if you need help, don't just stand there waiting for someone to talk to you. You know these days, most people prefer to be left alone by store sales staffs anyway.
jkeithh said:Well, I gave up after standing near the register for 15 minutes saying "excuse me can I ask a question" and started walking around the store looking. I would have thought that somebody would have acknowledged my presence and at least said something like "if you need any help please let us know." I did not even get that.
aricher said:ok, I can understand someone from the UK going to the Apple store here in Chicago but Woodfield? WTF were you doing all the way out in Woodfield?
aricher said:Football pilgrimage - US football or rest of the world football (aka soccer)?
parrothead said:At my local Apple Store (Honolulu) it is like pulling teeth to talk to anyone. I routinely wait 30 minutes just to talk to a sales person, and then when ready to buy usually another 20 minutes to get someone to work the register. Good thing there's lots of toys to play with in that store.
combatcolin said:If youv'e ever worked in retail before you get used to be people trying work the system and take the companyfor a ride.
A good, trained and experienced employee will normally be able to spot the difference.
Ignoring customers when its busy, however, is a big no-no.
Takes seconds to say "Sorry, were a bit busy at the moment but i'll get to you as soon as i can"
Lets the customer know you have acknowleged them hopefully they'll understand.
Obviously not. I have worked in retail and we always at least let the customer know that we saw them and would help them when we were free or at the very least said hello and that if they needed anything to please let one of us know. This is not a huge store and it was a Friday afternoon at 2pm. It wouldn't have bothered me so much had it not been my first trip to a true Apple store (seeing as how we will never get one in New Orleans). But since I do love Apple computers so much, I am definitely willing to give other Apple stores a chance. There are a couple within 6 hours or so of New Orleans (Saddlecreek in the Memphis Area) and the one in the Galleria in Houston, TX.budaapple said:As a Apple retail PT employee I am sorry to hear that a few folks have had a bad experience shopping in some of our stores. I myself have found it hard to receive complete attention in the larger market stores only because they are usually swamped. The smaller stores in malls have never been a problem they always seem to have time to talk. You have to keep in mnd that these stores large and small have a budget to follow just like any business and in order to keep everything in line (free classes, prices, inventory) they cannot afford to staff the store one rep per customer. We are witnessing a huge surge in popularity for Apple products and for those that are true "MacHeads" and stock holders you have to enjoy the attention Apple is finally receiving. I know myself that after a busy Sat. or Sunday that I can barely talk from all the crazy topics that are brought up during a day. From newbies that have never used a computer to the switcher with 1001 questions. I love talking about Apple and just like all staff members in my store revel in the thought of helping people learn about Apple. I know we are priced at a premium and some folks feel that they should be handled as such but the honest truth is we try and devote as much time that is needed to satisfy every customer. Just be patient or like the one person stated ask for help we will always be glad to assist you.
Thanks
timsq said:I went on a trip to Vegas and stopped in the Fashion Show Mall where the Apple store is and the premise I saw wasn't too unlike an upscale salon. Well lit and organized-yes. Well trained sales staff-no. The Genius bar was in the back and we (3) were trying to engage some discussion about the mini and bluetooth and the G5 2.5 and I kept getting side stepped. I gave up fearing I would become dumber by talking to these guys. My CompUSA guy on Veterans knows more (and they have a 30" on display). It was nice seeing all that merch in one unit, but I'm not going back unless I go to big (non-mall) standalone like Atlanta or Chicago. I don't think complaining would do much in my case. Food.
uhh kinda. I am in the process of being hired. I submitted my application online and then waited. Got a call. Did an interview with the General Manager and then had the background check done. He said it would take 1 week for the check then another week to get back to me. There was a typo error on my check so it has taken longer but i am waiting for corporate to get through the beauacracy. But the manager wants to hire me! hopefully i will know tomorrow. But year they have a better screening process. Few people even make it to the interview... i guess last year they hired like 15% of those who applied online.Maclomaniac said:And the hiring process at an Apple Store is much more extensive than most retail stores. You have 2 - 3 interviews (just for a part-time associate) plus a very extensive background check that takes over a month. They also get a good amount of training, although most stores have been so busy that training takes a backseat to literally having people out on the floor. All Mac Geniuses are literally sent to Cupertino for several weeks of training.