View Full Version : Does anyone else have this issue with the SGP EX Crystal? Pics...

Jul 31, 2010, 01:48 AM
The front went on fine the first time but the back was like this with the first screen and the second (the one pictured) in the box. I figured I'd give it sometime to adhere...it's now 1 1/2 weeks later. I managed to apply it both times perfectly (no dust underneath) but the back corners still did not want to stay. Anyone else? Maybe its just a defective batch (because the front came out beautifully)? Should I get a refund or an exchange?

Jul 31, 2010, 02:02 AM
Have you tired pushing it down with your fingernail (a lot?)

Jul 31, 2010, 02:04 AM
Have you tired pushing it down with your fingernail (a lot?)

I have. I've tried EVERYTHING. I even put cardboard on either side of the phone and clamped it with a potato chip bag clip and it just kept coming up.

Jul 31, 2010, 02:17 AM
Sounds like it's defective. Send SGP an email with these pics and see what they say.

Jul 31, 2010, 03:15 AM
hm maybe remove it. reinstall it with the wet method then blow dry it to let the adhesive cure again?

Jul 31, 2010, 04:06 AM
I did have issues with the speaker and home button not laying down on both screen shields. I sent SGP an email with these pics and they sent me the Oleophobic as replacement.

http://i637.photobucket.com/albums/uu91/ram8727/iPhone%204/th_SGP_EX_Crystal0.jpg (http://s637.photobucket.com/albums/uu91/ram8727/iPhone%204/?action=view&current=SGP_EX_Crystal0.jpg) http://i637.photobucket.com/albums/uu91/ram8727/iPhone%204/th_SGP_EX_Crystal1.jpg (http://s637.photobucket.com/albums/uu91/ram8727/iPhone%204/?action=view&current=SGP_EX_Crystal1.jpg) http://i637.photobucket.com/albums/uu91/ram8727/iPhone%204/th_SGP_EX_Crystal2.jpg (http://s637.photobucket.com/albums/uu91/ram8727/iPhone%204/?action=view&current=SGP_EX_Crystal2.jpg) http://i637.photobucket.com/albums/uu91/ram8727/iPhone%204/th_SGP_EX_Crystal3.jpg (http://s637.photobucket.com/albums/uu91/ram8727/iPhone%204/?action=view&current=SGP_EX_Crystal3.jpg)

***Glad I chose to get the SGP Ultra Oleophobic for a replacement because they are amazing compared to the EX Crystal screen shields IMO.***

Jul 31, 2010, 06:20 AM
I had a very similar issue with mine. 2 back screens one front, so basically 3 out of the 4 in the package had an issue (didn't try the second front). Luckily I was able to get a perfect application of an oleophobic film after the first one appeared to have had bubbles on part of the adhesive. Too bad I didn't take pictures of that one. I also tried everything to get the edge to stay. The front film had an interesting line running parallel to the bottom and right corner that I couldn't get rid of either. I'm still awaiting a reply from SGP after I sent them pictures.

Jul 31, 2010, 08:31 AM
Only around the earpiece cutout ... but, yep, can't "fix" it.

Jul 31, 2010, 08:50 AM
I had the same issues with the ear phone cut out and the home button cut out. I could not get them to stick no matter what I tried.
I tried to deal with sgp but they where just so bad with their customer service that I just returned the protectors for a refund.

I currently have a switch easy screen protector (came with the nude) on the phone, which went on with no issues. No issues around the home button or earphone area.

Im going to order a PS soon.

Jul 31, 2010, 09:40 AM
they have been known to do this. you need to contact them and send them these pictures because it seems to be happening more and more and if they don't know about they can't do anything about it.

I am about to forward them pictures of mine to get replacements for the iPhone and iPad.

personally I think some screens have this problem and others do not, may be the screen itself, just a guess but do contact them!

Jul 31, 2010, 09:48 AM
I bought an Ex set to use on my phone and my wifes phone. I had that issue on the back that I installed on mine and the front on hers. The other two pieces of film went on perfectly. On my phone I have switched to a power support set and will probably do the same thing with my wifes phone. It was very frustrating with the SGP films and I was disappointed with them.

Jul 31, 2010, 11:32 AM
i had the same problem with 2 of the EX films I received and it's easier to get through to the whitehouse than it is to SGp's CS

Jul 31, 2010, 02:02 PM
same problem but mine was around the ear piece. i just switched to power support and now is perfect!

Jul 31, 2010, 02:42 PM
I am on my 4th SGP Ultra and none of them have adhered properly around the earpiece and home button. They actually sent me two free sets, so I am going to try 5 and 6 so see if I get lucky. If not, then I'm going Power Support.

Jul 31, 2010, 03:18 PM
same problem but mine was around the ear piece. i just switched to power support and now is perfect!

Same for me. I emailed their support twice and never received a reply. I ordered the Power Suport crystal films and I am much happier with their product. No bubbles and the easiest dry install EVER!

Jul 31, 2010, 03:24 PM
If SGP is willing to send me a replacement WITHOUT me having to send my current protectors back then Ill go with that. If not, I'm going to PS.

Jul 31, 2010, 03:36 PM
to be fair, mine went on brilliantly... so yours is definitely not normal and you should get it replaced.

I even lifted the front of mine up again using the tape to remove a speck of dust that had snuck in and it went back down again perfectly.

So far very happy!

Jul 31, 2010, 03:38 PM
sucks for u dude mine went on perfectly. u got a defect send it back they'll give u a replacement that is if they respond to their dam emails

Aug 9, 2010, 02:33 PM
I've got the same issue (a very thin line where it's not adhering to the glass) across the left edge of my phone. I even tried pulling off the first one and replacing it completely with the other front and it has the same problem. Very disappointing.

Aug 9, 2010, 03:44 PM
Had some issues with mine too around the edges and also with them with the bumper on. Replaced the SPG with the Powersupport films and have been happy ever since. No lifting and works great with the bumper :)

Aug 9, 2010, 04:01 PM
Im having the same issues, in the same exact spots. Since I have a bumper on the side issues dont really bother me because I can't see it. The issue around the home button is what gets me. May have to look into another brand to replace

Aug 10, 2010, 06:40 AM
Im having the same issues, in the same exact spots. Since I have a bumper on the side issues don't really bother me because I can't see it. The issue around the home button is what gets me. May have to look into another brand to replace

They did finally respond a week after my initial e-mail, so i sent in pictures. After not hearing from them for another week I called them and explained the issue and the lady looked for my e-mail with the pictures, but couldn't find it. She still sent me out replacements screens and it even came with extra. Maybe I got lucky but calling them helped a ton.

Aug 10, 2010, 07:33 AM
Exact same problem as the original post. The original back film was fine but it had the flash problem. Got a free replacement back with the flash cutout and it won't lay flat along the edges. Guess it's time for a different company's product...

Aug 10, 2010, 09:37 AM
yep, the same. Not quite to the extent of the OP.

Aug 13, 2010, 02:59 AM
I got and installed my front screen protector (Ultra Clear Crystal), and the bottom left corner has this issue. I tried squeegeeing it down, tried flattening it down for a few minutes, fingernails, no change.

Oh well. Guess it'll tide me over till I find a better solution.

Aug 13, 2010, 03:21 AM
Although it took a good two weeks (from the date I originally emailed them to the date I received my replacements) SGP did honor their warranty and sent me TWO packs of replacements (four back protectors in all). The replacements work perfectly.

glen e
Aug 13, 2010, 05:54 AM
The screen has got to be CLEAN, and not just from lint and dust but from surface oils. I wipe mine with an alcohol swab before applying and no problems with any openings. Have done mine and 2 friends this way with crystal films.

Aug 15, 2010, 03:30 PM
I discovered if you have a decent install and there's one or two issues, leave it alone. Trying to improve the SGP clear leaves you with more problems than you were trying to fix. Mine had a dust spot and now the whole screen looks like is has the mumps after working it over. You practically have to do it in a clean room environment and be real fast and antiseptic in getting it attached. Once you get finger oil or dust, you are hosed.