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Will Apple replace/refund CTO Macs?

M

MacBook08

macrumors regular
Original poster
Aug 10, 2008
248
0
California
If I get a base MBA upgraded to 4 GB of RAM and say there's something wrong with it like dead pixels or wobbliness or squeaky keys, etc., will Apple replace it? Will they replace it at an Apple Store? I've heard someone complain that they won't.
 
K

klover

macrumors 6502a
Jun 7, 2009
799
90
MacBook08 said:
If I get a base MBA upgraded to 4 GB of RAM and say there's something wrong with it like dead pixels or wobbliness or squeaky keys, etc., will Apple replace it? Will they replace it at an Apple Store? I've heard someone complain that they won't.
Click to expand...

Certainly, CTOs are eligible for refunds, replacements, etc.
 
GoCubsGo

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,741
153
They will replace if DOA and repair otherwise. If unrepairable, they'll replace it.
 
C

Cerano

macrumors 6502
Oct 28, 2010
268
1
jessica. said:
They will replace if DOA and repair otherwise. If unrepairable, they'll replace it.
Click to expand...

except that for my CTO 11.6" that came DOA after a month+ long wait on order... they told me i need to wait 10weeks or more for a replacement
 
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