Hi folks! Anyone been through this before? I am setting up this printer for the first time. I followed all instructions. I got to the part where I install the software on the actual MBP. When it got to the stage where it "detects the printer" it cannot find the printer. So I canceled that step and then finished installation.
I then when to System Preferences --> Print and Fax and clicked "+" and it could see the printer there. It sees it as "Canon MX870 Series _9398DFE..." and I go ahead and add it there. It also sees it as a scanner "Canon MX870 Series ..... Scanner." So I add the scanner as well. Printing works great! But when I open the "Solution Menu" software and select "scan" and then go ahead and click the scan button, I get an error message
"Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check Status. Scanner driver will be closed 2.1.0."
Well, the MX870 is configured wirelessly and it is definitely turned on. Any thoughts on this?
Thanks for reading.
I then when to System Preferences --> Print and Fax and clicked "+" and it could see the printer there. It sees it as "Canon MX870 Series _9398DFE..." and I go ahead and add it there. It also sees it as a scanner "Canon MX870 Series ..... Scanner." So I add the scanner as well. Printing works great! But when I open the "Solution Menu" software and select "scan" and then go ahead and click the scan button, I get an error message
"Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check Status. Scanner driver will be closed 2.1.0."
Well, the MX870 is configured wirelessly and it is definitely turned on. Any thoughts on this?
Thanks for reading.