Automatic Key pad Lock when on a call

joleneyates said:

Hi
My phone doesnt lock when Im on a call so I always hit buttons or mute the call while Im on it? I got the Phone off a friend and apparently it didnt happen before.
I also Reset the phone and put on my own music ect on it would this have affected it?

Thanks

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Since you don't say what kind of phone you have, I can only assume that you are using two tin cans and a string. If you have an iPhone, it would be nice to know which one, and what software version it is running. The proximity sensor is causing your problems, but that was fixed on certain phones with a software upgrade. Soo, without guessing, or more info from you, it is impossible to know if it is software or hardware.

joleneyates said:

I assumed because the phone was under the Iphone tips help ...sorry. anyway as far as I know its the iphone 3g. how do i tell what soft ware it is using? -ametuer iphone user

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If it is a 3G, it didn't have the proximity sensor glitch, that the iPhone 4 had. That pretty much tells me it is a hardware issue.

Edit: You say that you reset the phone...Which reset did you do. If you haven't, I would connect to iTunes, and Restore As New, and set up as a new phone. I really don't think that will fix it, but it is worth a shot.

Do you have screen protector over it or a skin? I made the mistake and put a skin over it with out punching out the sensor part. lol took me a whole week to figure it out.

joleneyates said:

Ok so should I get take the phone into a store or will I be able to do it?
I do have a cover over it, but did check without the cover on also. sadly it still doesnt lock even with my hand covering the entire top of the phone

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I edited my post above...Try the Restore As New, first.

joleneyates said:

I done a "erase all content and settings" How would I do a reset to new?

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That should be OK. If you did that, you don't need to do a Restore. I'm pretty sure that it is a hardware issue, especially since you reset all content and settings.

joleneyates said:

Meaning I have stuffed it??

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I don't think it was anything that you did. It might have been acting up and the previous owner didn't notice it.
BTW, if you ever need to check you firmware/software version, go to settings>general>about, and scroll down to version.

joleneyates said:

Hi
My phone doesnt lock when Im on a call so I always hit buttons or mute the call while Im on it? I got the Phone off a friend and apparently it didnt happen before.
I also Reset the phone and put on my own music ect on it would this have affected it?

Thanks

Click to expand...

I can't remember how the 3G software was set up, but the option to lock the iP4 is under settings>general>auto lock. Then change to 1 or 2 minutes.

I'd also recommend initiating "password lock".

uwetodd said:

I can't remember how the 3G software was set up, but the option to lock the phone should be under settings>general>auto lock. Then change to 1 or 2 minutes.

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The OP isn't talking about that lock...

This baseband means there isn't any unlock method available for it yet. The phone can only use with AT&T network.

joleneyates said:

hmm OK I brought off a friend who says it has never done it before, It is "Modem Firmware 05.14.02" does this mean anything

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Yes it does, but that isn't the version...You are looking for "version", modem firmware is at the bottom.

JamesMB said:

The OP isn't talking about that lock...

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sorry. rookie mistake

JamesMB said:

Please READ THE THREAD before you post. This has absolutely nothing to to with the OP's problem, and only served to confuse her more than she already was.
https://forums.macrumors.com/posts/12288203/

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Umm... a little excessive?! I mistakenly thought the OP was talking about something else. Relax and chill with the ego.

joleneyates said:

OO I see it is Version 4.1 (8b117)- sorry again I am not so up with technology just want the damn thing not to hang up on people while im talking to them or talk without holding the phone horizontal

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Yeah, I know what you mean...You could upgrade it to 4.2, but I still don't think that is gonna fix your problem.

joleneyates said:

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Look what you did Crystal! JamesMB is gonna send you a degrading PM so be ready.

joleneyates said:

OK to be an even bigger pain in the ass..how can I do this..

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LOL...Connect to iTunes, select your device in the left pane, and click check for updates.

joleneyates said:

Ok thanx for that I will try tonight while at home

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OK...Good luck..