SwitchEasy (Ipad2 Canvas) | Worst Customer Service Ever.

TheUndertow said:

The shipping IDs with no product is suspect.

With that said, not all businesses are run as well as you might think.

There may not be something malicious, there may be.

Anyone that is in business finds ways to streamline processes like "semi canned" emails, if you have to say the same thing over and over again - not really a big deal IMO.

I can't speak to the "In Stock" thing on the site...seems if it isn't 3-5 days expected for stock, they should reflect it someday on the site. I don't doubt they can't predict as closely as a US based company (though some premium US brands aren't any better)...they have to deal with imports, the cases are probably coming on a boat with 50000 other things built in China...It really may not be as cut and dry as you imagine it to be.

Communications are a different story and speaks to my comment above - not all co's run how you'd imagine (most don't).

With that said, Cancel your bleeping order - it's clear the company and your are "not a fit" + the case isn't that great anyway

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I totally agree that the fact that streamlining is helpful for any business. Besides- switcheasy is using a mediocre online store (which is a bonus that it uses paypal keeping it safer for customers) but it doesnt actually send a legit receipt from their store besides the paypal email. That would have made their major streamline easier and actually answer irate customers (like me) who haven't heard anything about their orders.

For certain usage for canned responses like... "Our XXXX Is being released next friday!!!!" done. Their reason isn't used correctly to help people. I do know that they are waiting a 35 billion products from pluto after their underwater basket weavers build them all. Honestly though, there isn't any reason wherever they make their products as long they can make their customers happy by answering their emails with legit questions.

Your last comment... "cancel your bleeping order" - I am considering it how long its been without any responses at all. I thought I was pretty polite with them for answers. (besides my random emails with paragraphs that asked about sharks attacking their underwater weavers, etc... I just tried to see if maybe a unusual email getting them to respond.

I know the case isnt that great probly, but I'll write a review so it makes sense after dealing with them. I'd say I'm reasonable, and I'm always patient if companies can help people with some info.

L0ADING said:

i ordered mine yesterday so i dont plan on getting anything soon... but better than buying any other cover.... i assure you this is not a scam they will send your cover in time
Image

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Yea... It will take a 50% amount of time until the iPad 3 comes out, right? Nice troll picture.

jokerz126 said:

so if we're in the US or Canada, buying from the "international" store won't do any good in expediting shipping??...I'd pay extra for shipping if it will ship out faster..

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It is interesting though how there is a US Store, but the paypal account attached to the US store says its International that it says its not to USA. Strange.

Xeanor said:

It's just downright sad that one of the best cases for the iPad 2 is kind of impossible to get in the US.

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Nothing is worth anything if its difficult to get it. Sure, and what happens if I get it, and they send me the wrong color? It breaks within 1 week.. Then, I get worried having to deal with them again. Thats a risk with poor CS buying anything. =/

Dangka said:

The Switcheasy Canvas is hands down the best ipad 2 case I've tried. Yes, the backorder and communication are problematic. But the case is well worth the wait if you can hold out for it.

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I have def. been holding out since I ordered mine half a month which took most of it even getting a decent response from them... I finally got an email from them, and here is the conversation between my last email to them:

NOTE: The subject had "Second Again" sent again since I didnt receive an answer after 2-3 days. It was just because I was tired of all the canned responses. This IS the first time they actually wrote an actual email back to me. It is interesting they have actually tacked on a woman's name "Brianna", but that doesnt matter, but it was different from the last emails.

Besides this- It is still sent from the same sezoltan@gmail.com / inquiry@switcheasy.com.

I'll give them a notch up actually sending a slightly decent response, but its not truth until I get my order shipped and actually delivered.Plus- since of course people will flame me from my email, but I'm posting the information about my situation dealing with this company is always helpful for the community on MacRumor so people could understand. Its the whole point using the forum.

From: Inquiry@switcheasy.com <sezoltan@gmail.com>
Subject: Re: Switcheasy has sent you a package (Second Again)
Date: May 10, 2011 3:53:15 PM PDT
To: xxxxxx <xxxxxx>


Hey xxxxxxx!

We are so so so sorry for all the confusion. As you can tell, the Demand is much higher then the Supply and we're doing our best to keep everyone informed and updated... to our abilities.

We are still waiting for them also! We currently do not have an ETA, but we hope to have them in stock around May 13th or May 20th. Once again please note that these are estimates and not gauranteed to arrive on those dates.

Believe me, we wish we had them in Stock as much as the rest of the public. They're going way faster than we can make them.

Once again, XXXXXXXX, we apologize for any inconvenience this may have caused and we thank you for your patience.

Kind Regards,
Brianna
http://www.switcheasy.com (USA Website)


On Tue, May 10, 2011 at 10:35 AM, xxxxxx <xxxxxxxxxx> wrote:
Switcheasy,

I absolutely deserve receiving a decent response from you without seeing many random worthless automated canned responses from you that have NEVER helped a single bit giving me any updates with my order.

I have EMAILED you nearly 10x since my order last month and I still havent received a professionally handled email about any order. I cannot believe you are a real business. Do you actually care about your customers? This is the most ridiculous customer service I've ever seen in my life. Its pretty obvious that you're making a few bucks and passing the buck between your inquiry@switcheasy.com to sales@inquiry@switcheasy.com and even to ""Inquiry@switcheasy.com" <sezoltan@gmail.com>"...?

All 3 of those direct emails have sent me many different confusing canned automated responses that it makes it clear that you're only confusing people to keep their orders? Send me back with a legitimate response. I have accounts on many electronic forums and I will continue posting this complete issue from these issues which will certainly not help your orders.

I will start with this- First you said...

May 3, 2011 2:03:28 AM PDT-
"We have been promised by the shipping company that our units will be
here within 4 days."

May 5, 2011 10:55:19 AM PDT-
"It will be at least 7 days before we get our next
delivery."

May 9, 2011 3:23:31 AM PDT
"Items that are temporarily out of stock will be placed on "backorder"
typically last less than 2 weeks. In rare instances, a backorder can
last 3-4 weeks."


What is the next excuse? AGAIN.... DO NOT SEND ME ANOTHER AUTOMATED CANNED RESPONSE!

xxxxxx

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SunamiWang said:

I also ordered my canvas more than 3 weeks ago.

Its finally back in stock, hoping to receive their delivery confirmation email soon.

Just wait for it patiently, if not, just cancel the order and move on to something else. Don't let a purchase ruin your day(s). Although I can't find anything better than this in 50ish range.

Good luck, hope everyone receive their canvas soon !

Peace ~

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This is your first post on MacRumors? My tracking # doesnt work yet...

Hi Switcheasy affiliated employee/etc likely.

Pballer110 said:

i ordered 2 weeks ago and i just got a shipping confirmation!

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Yea... yours is likely not sent, like mine until they just put it in their computer to send me something, but it hasnt been shipped yet.

Mine-

The U.S. Postal Service was electronically notified by the shipper on May 04, 2011 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.

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Yea...


My tracking # STILL doesn't load up anything.... mine still only says-

VIA Stamps.com-----

Confirm Shipment Status
Shipment Information
Confirmation Number: xxxxxxxxxx
Shipped on: May 3, 2011
Shipped via: USPS Priority Mail
Confirmation


Scan History
Date Time Location Status
May 3, 2011 14:14:00 xxxxx Electronic Notification
Shipment status is updated every evening.

USPS Confirmation Service Used
Delivery Confirmation: Provides date, time and place of delivery.
Note: Status information may be provided while the package is enroute, but it is not a regular feature of the service.

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VIA http://www.usps.com/ ----

Label/Receipt Number: xxxxxxxxxxxxxx
Class: Priority Mail®
Service(s): Delivery Confirmation™
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on May 04, 2011 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again late

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Check all of yours because the tracking information is different with the same tracking number.