So I was playing Army of Darkness today, and going for the record. I had reached 100 million points in Endless Mode, but first place on the leaderboard is 1 billion. 
So I am hard at work, up to 327 million, when nature calls and I place the iPad on my seat while I go to the restroom. While there I hear a "thump"' and when I came back the iPad had slid off the chair onto carpet. No big deal, it's not the first time, right? And besides, it was only two feet onto carpet!
Well, it seems the iPad hit the floor at just the right angle/corner, and it bent the corner and shattered the glass. Ouch.
Needless to say, I was distraught. I headed over to the Apple store (10 minutes away) determined to buy a new one. I just can't live without the sucker. Yes, I should have made an appointment (I know that NOW), and the next one was in two hours. And they were out of the black 64GB AT&T model for retail purchase. Ratz.
Ok, so I went home, backed up my iPad, and returned for my appointment 2 hours later. They had a white iPad in stock which, as a last resort, I would buy. I wondered how much it would be to repair mine. Or would they swap it out for a refurb for a fee? That would be sweet. I could probably sell it on eBay and be out a couple hundred bucks. Or keep it as a spare in case of another mishap. I hadn't realized how attached I've become to this.
So, my turn comes up. "What can I do for you today?". "I dropped my iPad and I broke it" I said. "Well, that's refreshing" the Genius said. "You should hear some of the stories we get...".
So after looking it over and asking me how long I'd had it (2 months) I was waiting for her to give me a list of fees for repair, she said "I'll go ahead and replace it at no charge since you've only had it for such a short time...".
Now, I will be the first to say I was not expecting this, but I wasn't about to complain. I gave her an enthusiastic THANK YOU and walked away with my brand new brown box iPad which, as an added bonus, has ZERO light bleed.
So, from a devout Android user goes a big shout out to Apple - THANK YOU. You certainly didn't need to do that but you did, and not only kept a customer happy but made him happier. I may have my pet peeves with iOS and iTunes for Windows, but none with your "above and beyond" customer service in my case. I will dutifully keep spending money in the App Store and singing your praises to anyone who will listen. Outstanding.
My only regret is losing my 327 million points in AoD, but that was a small price to pay. I'll get back to slashing Deadites on my brand new, crack and bleed free gorgeous iPad 2 thanks to Apple.
THANK YOU!
So I am hard at work, up to 327 million, when nature calls and I place the iPad on my seat while I go to the restroom. While there I hear a "thump"' and when I came back the iPad had slid off the chair onto carpet. No big deal, it's not the first time, right? And besides, it was only two feet onto carpet!Well, it seems the iPad hit the floor at just the right angle/corner, and it bent the corner and shattered the glass. Ouch.
Needless to say, I was distraught. I headed over to the Apple store (10 minutes away) determined to buy a new one. I just can't live without the sucker. Yes, I should have made an appointment (I know that NOW), and the next one was in two hours. And they were out of the black 64GB AT&T model for retail purchase. Ratz.
Ok, so I went home, backed up my iPad, and returned for my appointment 2 hours later. They had a white iPad in stock which, as a last resort, I would buy. I wondered how much it would be to repair mine. Or would they swap it out for a refurb for a fee? That would be sweet. I could probably sell it on eBay and be out a couple hundred bucks. Or keep it as a spare in case of another mishap. I hadn't realized how attached I've become to this.
So, my turn comes up. "What can I do for you today?". "I dropped my iPad and I broke it" I said. "Well, that's refreshing" the Genius said. "You should hear some of the stories we get...".
So after looking it over and asking me how long I'd had it (2 months) I was waiting for her to give me a list of fees for repair, she said "I'll go ahead and replace it at no charge since you've only had it for such a short time...".
Now, I will be the first to say I was not expecting this, but I wasn't about to complain. I gave her an enthusiastic THANK YOU and walked away with my brand new brown box iPad which, as an added bonus, has ZERO light bleed.
So, from a devout Android user goes a big shout out to Apple - THANK YOU. You certainly didn't need to do that but you did, and not only kept a customer happy but made him happier. I may have my pet peeves with iOS and iTunes for Windows, but none with your "above and beyond" customer service in my case. I will dutifully keep spending money in the App Store and singing your praises to anyone who will listen. Outstanding.
My only regret is losing my 327 million points in AoD, but that was a small price to pay. I'll get back to slashing Deadites on my brand new, crack and bleed free gorgeous iPad 2 thanks to Apple.
THANK YOU!
