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AppleCare PLUS Verizon pre order issue
- Thread starter yodayoda
- Start date
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i got this email today from apple.
Dear Apple Customer,
Thank you for your recent iPhone purchase at the Apple Online Store.
We would like to let you know that every iPhone comes with one year of
hardware repair coverage through its limited warranty and up to
90 days of complimentary support. AppleCare+ for iPhone extends your
coverage to two years from the original purchase date of your iPhone
and adds up to two incidents of accidental damage coverage, each
subject to a $49 service fee.
We noticed you werent given the opportunity to add AppleCare+ to your
iPhone. If you would like to extend your coverage for only $99, please
reply to this email.
Thank you for shopping with Apple.
Sincerely,
Apple Online Store Team
........
i replied that i want it
just checked my order status, and i see it has been added to my order
Dear Apple Customer,
Thank you for your recent iPhone purchase at the Apple Online Store.
We would like to let you know that every iPhone comes with one year of
hardware repair coverage through its limited warranty and up to
90 days of complimentary support. AppleCare+ for iPhone extends your
coverage to two years from the original purchase date of your iPhone
and adds up to two incidents of accidental damage coverage, each
subject to a $49 service fee.
We noticed you werent given the opportunity to add AppleCare+ to your
iPhone. If you would like to extend your coverage for only $99, please
reply to this email.
Thank you for shopping with Apple.
Sincerely,
Apple Online Store Team
........
i replied that i want it
just checked my order status, and i see it has been added to my order
Almost positive you ordered from apple.com... this thread is about people who ordered through verizon's website.
Really? I called verizon support just now and they said i had to do it through apple.. ugh.. can't get a fricking proper response out of anyone.
Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
I just called Apple AppleCare support. I told the representative my the situation and he put me on hold while he spoke with the agreement department. He told I could call sales and have AppleCare+ added to my preorder. Or have my order cancelled and reorder the phone with AppleCare+ through Apple with my original delivery date of my preorder. I know I don't want to order the phone through Apple because I have a discount through Verizon. Since I don't have any Apple store really close I hope I can buy it over the phone with my preorder #. I will find out Monday when I call.
I just called Apple AppleCare support. I told the representative my the situation and he put me on hold while he spoke with the agreement department. He told I could call sales and have AppleCare+ added to my preorder. Or have my order cancelled and reorder the phone with AppleCare+ through Apple with my original delivery date of my preorder. I know I don't want to order the phone through Apple because I have a discount through Verizon. Since I don't have any Apple store really close I hope I can buy it over the phone with my preorder #. I will find out Monday when I call.
Yeah, it's been frustrating to get an answer, as I originally called Apple and they told me I had to call Verizon to get it added. The woman I spoke to at Verizon seemed to know what she was talking about and said it would definitely be available at the time of activation.
Very cool. I really hope they allow this in the end because I have no desire to go to a retail store on release weekend. I mean, hell, that's the whole reason why i am pre-ordering online!
Interesting. I hope she knew you were talking abotu applecare+ and not just regular applecare. In any case we'll find out friday I guess.
On the good news front, she specifically mentioned that "I see you can order Applecare on the site, but you would need the Applecare+", so I'm keeping my fingers crossed. That said, it's Verizon and they've led me astray before.
Same thing happened to me in Ohio. I called AppleCare's main office and complained and they are looking into allowing me to get it at delivery. Was not able to get on the Apple site to order are it was constantly down so after about an hour I got it on Verizon and they tell me that they were not aware it was not available there until I advised them. We ALL need to call A.S.A.P. and COMPLAIN LOUDLY about this!!!! I'm supposed to get a call on Mon or Tues about their offer of what to do???
If it is too much hassle to get Applecare+, I will just go get Squaretrade. I think the coverage is the same and the difference in deductible is just $1.
I just got the following response in an email from VZW.
I called Apple and thy told me that I would have to bring the phone in to an Apple store and they would be able to sell it to me. I asked if I need to bring it in the first day, unopened, and was told no. I was told that they would inspect the phone and then add the AppleCare+.
I'm confused and this is beginning to suck!
I called Apple and thy told me that I would have to bring the phone in to an Apple store and they would be able to sell it to me. I asked if I need to bring it in the first day, unopened, and was told no. I was told that they would inspect the phone and then add the AppleCare+.
I'm confused and this is beginning to suck!