Verizon iphone 4s hell......
All,
I was a 16 year USCellular customer. I am wanted the iPhone 4g so, as a family we switched, but only after visiting the Verizon local store and being promised a smooth process. We did EXACTLY as they stated and bought a plan 10 days before we could even use it, so I could use this new Verizon number/Account, to preorder with Apple and simply add 2 lines.
My wife and I at 3AM central time, finally got through via Apple Phone sales, (internet orders weren't going through), and ordered 2 Verizon iPhones 64gb phones. At the time of ordering, we gave them all info , to switch numbers from us cellular, our current Verizon Account info, ect. It took over 30 minutes to give all the needed/asked information.
Fast forward to Friday, Oct 14th. We take our new phones to the Verizon store at 9:30 AM. After 3 hours of working with several people, Verizon tells me that APPLE, put a future date activation hold on my phones and that APPLE, would have to fix this issue.
So , I called APPLE , and after 4 hours and 5 transfers, (sometime to the same departments), they hand up on me and never call me back. Even though they took my number, in case of a phone disconnect, GO FIGURE.
Tired from the day, but excited to get my iphones to work, I called the local Apple store. They gave me a 5PM Genius Appointment. To make a long story short, after 2 1/2 hours with them, they can't figure out what is wrong and send me on my way with a 800 number to call first thing this morning (Saturday).
After waiting for 2 hours on hold, the 800 number was a verizon number for direct Porting of numbers. They explain that there is a KNOWN issues, (known to whom, I have no IDEA !!!!) They take my information and state they have engineers working on the issue and in 48 hours everything should work.
So After 10 1/2 conservative hours, I am no closer to getting my phones to work then before the release day started.
If anyone has any luck, please let me know!!!!!!!!!!