I am still confused as to why you couldnt' report the phone as stolen to the carrier if you have the IMEI and get it blocked.
I am still confused as to why you couldnt' report the phone as stolen to the carrier if you have the IMEI and get it blocked.
I thought of this that he bought it with a stolen credit card, however the paypal chargeback specifically says the buyer issued the claim. So if it was a stolen credit card it wouldn't be the buyer filing the claim. It just doesn't add up.
Did anybody realize this thread is from September.. Of LAST YEAR? OP probably had this solved.
I have been told by PayPal several times that if you ship something that expensive, that you MUST get signature confirmation or they will not cover you. I know it says they will if you ship to a verified address and if you ship with shipping confirmation, but they will not protect you on that alone.
Now anytime I sell something that expensive I take several photos of my phone and serial number, the phone in the box with the address showing etc., then I make sure I have signature confirmation. If you do all this, PayPal will still not release your 700 at first when you get paid unless you have over a 100 positive feedback. What they do is hold the money for about a week to make sure you the seller are not trying to scam the buyer. Crazy huh ? Anyway, once they release the money, you should be good, but if something goes wrong and you shipped it the way I suggested, PayPal will investigate, but they will give you your money back.
Now I never had someone say they had their CC stolen and doing a charge back so I don't know what they would do in that case, but at the same time, if he signed for his package well then... I would say, PayPal should cover you.
Do you know how expensive Paypal considers "that expensive?" I ask because I sell on ebay as well, so I'd like to know for future reference.
I just scanned all documentation (USPS mailing receipt, stamped insurance tag) and uploaded it to the paypal claim. I also included a PDF of the USPS online tracking and signature confirmation. I guess I just have to wait...I will call paypal too to confirm everything.
What really sucks is that people get away with that all the time.And once he does a chargeback with his credit card paypal is out of the money and they automaticly try to get it off you.
Even though you received positive feedback, got the tracking entered on ebays and paypals system etc...
They dont even communicate to try to get your side of the story before they do a chargeback.
Let us know how it plays OP.
Hope it works out in the end.
Is there a time limit on how long peopl can issue these charge backs?
I've sold some pretty high value stuff on eBay but not for well over a year...pretty scary!
I would see if the small claims court could do anything about it if the banks/PayPal ruled in the buyers favour.
PayPal should be accountable for card fraud, not the seller. There's absolutely no way we could know if the card used is stolen as we don't have access to that information.
I would see if the small claims court could do anything about it if the banks/PayPal ruled in the buyers favour.